What ACIGRUP Hospitality Software does

ACIGRUP Hospitality Software (legal name ACIGRUP HOSPITALITY SOFTWARE, S.L.) is a privately held Spanish software developer headquartered in Reus, Tarragona, that has been building in-house hospitality management technology for over 30 years since its founding around 1992-1993. The company develops and sells a proprietary, modular software suite anchored on ACIHOTEL, its Property Management System (PMS), and extends across CHANNEL PRO (channel manager), ACINET (direct booking engine), ACITPV7 (restaurant POS), ACIPAY (electronic payment system with tokenization), ACIBI (PowerBI-based business intelligence), ACISCAN (document scanner reading ICAO-compliant IDs from 125+ countries), ACIYIELD (yield/revenue management), ACIFEX (electronic invoicing), a chain-management suite (ACICRS, ACICRM, ACICARDEX, ENTERPRISE), and vertical-specific modules for hostels (ACIALBERGUE) and spas (ACISPA). All products are developed internally and designed to interoperate; the platform also integrates with Google Hotel Ads, Airbnb, SiteMinder, Rate Tiger, Dingus, Trivago, BEONPRICE, Lybra Tech, Addon Payments, Sage and A3.

The company serves over 1,000 hotels, hotel chains, restaurants, hostels, and spa operators primarily in the Iberian Peninsula and Latin America (notably Uruguay). Revenue mechanics rest on three streams: recurring software licenses/subscriptions (the dominant stream, with free upgrades bundled), professional services (24/7 support, configuration, implementation, and training), and hardware sales (tablet POS terminals, document scanners, card encoders, signature pads). Pricing is not publicly disclosed; the company quotes case-by-case after free demonstrations. GTM is sales-led and direct: phone-driven sales via +34 977 127 515, website demo forms, email outreach, and participation in industry events including Fitur Madrid, complemented by content marketing (blog/ACINews) and LinkedIn. Marketing materials highlight TicketBAI certification for the Basque Country, PCI-DSS and GDPR compliance, and partnerships including Kit Digital subsidy onboarding for Spanish SME hoteliers. ACIGRUP operates as an independent, founder-owned company with no disclosed external funding rounds or parent company, though a "Soporte Septeo ACIGRUP Hospitality Software" co-branding element on the official website suggests a commercial relationship with the French hospitality-tech group Septeo that is not characterized in the source material as a parent-subsidiary structure.

Name

ACIGRUP Hospitality Software

Legal name

ACIGRUP HOSPITALITY SOFTWARE, S.L.

Website

https://acigrup.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

ACIGRUP Hospitality Software is a Spanish developer of a proprietary, in-house hospitality management suite spanning PMS, channel manager, booking engine, POS, and payment systems. The company serves over 1,000 hotels, restaurants, hostels, and spas across the Iberian Peninsula and Latin America.

Ownership category

akta.pro rank

Product category

Hospitality Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

akta.pro secondary industry

Business Intelligence, Reporting & Data Platforms (THALACAL)

Keywords

• Hospitality software
• Property management
• Hotel management
• Booking engine
• Channel manager

Headquarters

HQ city

Reus

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Software Licenses and Subscriptions: Revenue from licensing their proprietary hospitality management software including PMS, Channel Manager, Booking Engine, and TPV systems. Software updates provided free as products evolve.
2. Technical Support Services: 24/7 technical support services including phone support, configuration changes, training, application consulting, and hardware/software assistance.
3. Training and Implementation: Training services for hotel teams to efficiently use software, along with custom project design and implementation.
4. Hardware Sales: Sale of integrated hardware solutions including tablet TPV with card reader, document scanners, magnetic card encoders, and signature pads.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

No detailed source content was provided in the input to describe the company's core offerings. Based solely on the company name, ACIGRUP Hospitality Software appears to develop software products for the hospitality industry.

Product overview

ACIGRUP Hospitality Software offers a comprehensive, modular hospitality management platform built around its core Property Management System (PMS) ACIHOTEL, which serves as the central hub for hotel operations. The platform includes complementary products for the complete hospitality ecosystem: ACINET (direct booking engine) and CHANNEL PRO (channel manager) for distribution and direct sales; ACITPV7 POS system for restaurant operations; specialized modules for revenue management (ACIYIELD), customer loyalty, maintenance (ACICAST), and inventory (ACISTOCK); guest-facing solutions including PRE-CHECKIN, Welcome by Tablet, and CHECKIN AUTOMÁTICO TOTEM for reception optimization; ACIPAY for secure payment processing with tokenization; and ACISCAN for document scanning. For hotel chains, ENTERPRISE provides centralized management with ACICRM, ACICRS, and ACICARDEX for consolidated operations. ACIBI (PowerBI-based Business Intelligence) delivers analytics across the platform. The company also provides TPV and restaurant management solutions with specialized modules for banquet management, takeaway services, and allergen control. All products are developed in-house with over 30 years of experience and integrate with third-party platforms including Google Hotel Ads, Airbnb, Site Minder, Sage, A3, and Addon Payments.

Differentiator

Problem solved

Functional benefit

Brands

• ACIHOTEL: PMS (Property Management System) hotel software
• ACINET
• CHANNEL PRO
• ACITPV
• ACIPAY
• ACIBI
• ACISCAN
• ACIYELD
• ACIFEX
• ACICAST
• PRE-CHECKIN
• CHECKIN AUTOMATICO TOTEM

Products and services

• Hospitality Software Solutions

Quantifiable outcome

• 100% of direct booking revenue retained (no commissions)
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability4 records

Feature12 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• TrivagominorGTM or Marketing Partner · 1 October 2023New collaboration between ACINET booking engine and Trivago to improve hotel booking visibility and profitability.
• Fundación Pasqual MaragallminorOthers · 1 October 2023ACIGRUP joined the 'Comercios Inolvidables' (Unforgettable Shops) program supporting Alzheimer's research and caregiver support.
• VOXELcoreTechnology or Integration · 1 September 2023Partnership for digital invoice certification and electronic invoice management. VOXEL certifies invoices generated through ACIGRUP's ACIFEX module.
• HiJiffycoreTechnology or Integration · 1 May 2023Integration of HiJiffy's AI-powered virtual concierge into ACIGRUP's hotel management ecosystem, providing 24/7 conversational AI for guest communication.
• Tourbit ProgrammeminorStrategic or Co-development Partner · 1 May 2023Partner in the European Tourbit programme for digitalization of tourism SMEs. ACIGRUP assists customers with Tourbit funding applications.
• Google Hotel AdscoreGTM or Marketing Partner · 1 June 2021Official Google Hotel Ads partner enabling ACIGRUP customers to integrate their booking engine with Google Search and Maps. This partnership allows hotels to appear in Google's hotel booking listings and increases direct booking visibility.
• KIT DIGITALminorGTM or Marketing Partner · 1 January 2021Partner for Spain's KIT DIGITAL government subsidy program helping SMEs digitize their businesses with European Next Generation funds.
• Addon PaymentscoreTechnology or Integration · 1 July 2019Integration of Addon Payments for secure online payments with PCI-DSS compliance and fraud prevention with 30+ configurable variables.
• SiteMindercoreTechnology or Integration · 1 November 2018Integration with SiteMinder channel manager for broader distribution channel connectivity.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Regional players

• CoverManager: Spanish restaurant management and reservation platform. Comparable to ACIGRUP's TPV and restaurant modules but focused exclusively on restaurants and primarily serving the Spanish market.
• TPVHost (TPV Systems): Spanish POS and restaurant management software provider. Comparable to ACIGRUP's ACITPV7 in functionality and target customer, operating primarily in the Spanish-speaking market.

Direct peers

• Cloudbeds: Cloud-native hospitality management suite combining PMS, channel manager, and booking engine primarily for independent hotels, hostels, and small chains. Competes head-to-head with ACIGRUP for the same SMB hospitality segment with a modern cloud architecture.
• Hotelogix: Cloud-based hotel property management system with channel manager and booking engine targeting small to mid-sized hotels, B&Bs, and hostels globally. Directly comparable in customer profile and integrated suite approach.
• Mews: Cloud-native hospitality operations platform offering PMS, booking engine, payments, and POS for hotels and hostels. Competes in the same integrated-suite category as ACIGRUP but skews upscale and is venture-backed with broader geographic reach.
• Paraty Tech: Spanish provider of hotel technology including booking engine, channel manager, and PMS solutions targeting independent hotels and chains in Spanish-speaking markets. Highly comparable to ACIGRUP in geography, vertical focus, and product scope.
• SIHOT (Gubse AG): European hospitality software suite with PMS, module-based architecture, and integrations for hotels and chains. Comparable as an established European independent vendor with a modular product philosophy similar to ACIGRUP's 40+ module approach.

Broad incumbents

• Oracle Hospitality (OPERA): Global incumbent PMS and hospitality platform serving large hotel chains and enterprise operators. Overlaps with ACIGRUP's chain-management offering but addresses the upper end of the market with much broader capabilities and scale.
• Infor Hospitality Management Solutions (HMS / Protel): Enterprise hospitality PMS (including Protel) covering hotels, chains, and resorts with full property management, CRM, and BI. Competes with ACIGRUP for the chain segment as a larger, broader portfolio incumbent.

Emerging players

• Roibos: Spanish-headquartered revenue management and channel manager solutions for hotels. Adjacent overlap with ACIGRUP's ACIYIELD and CHANNEL PRO offerings, particularly relevant in the Iberian Peninsula market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/a.c.i-grup

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACIGRUP Hospitality Software