What Sixbell does

Sixbell is a Santiago, Chile-based enterprise software provider founded in 1988 that builds and integrates customer experience (CX) and telecommunications transformation platforms for clients across Latin America. The company historically served major telecom operators including Movistar, Claro, VIVO, TIM Brazil, Telcel, TELMEX, TIGO, Entel, Antel, WOM, and VTR, with platform footprints supporting 100 million mobile and fixed lines and approximately 3 billion calls per month through its Telco division. Following a 2023 reorganization into two business units and the November 7, 2025 sale of its Sixbell Telco division to Enghouse Systems Ltd. (TSX:ENGH), Sixbell now operates as the independent Sixbell CX division, focused on optichannel customer engagement, contact center modernization, AI-driven automation, and analytics for large enterprises across multiple verticals.

The post-divestiture Sixbell CX portfolio is composed of cloud-based contact center solutions, Automation & AI modules (voicebots, chatbots, digital humans, IVR, voice biometrics), Analytics (speech, text, VOC Analytics with generative AI), Productivity tools (WFM, QM, knowledge management), the proprietary Optichannel orchestration layer, PureSocial for unified social media management, and the MEDA self-service maturity framework. The technology architecture is cloud-native and API-first, anchored on strategic partnerships with Genesys Cloud, CleverTap, Adereso AI, Twilio, NICE, and Verint, with the company providing consulting, integration, implementation, and managed services on top of these platforms.

Sixbell monetizes through a B2B enterprise field-sales motion combining subscription/license fees for its software platforms with professional services and integration engagements, sold under multi-year custom quote-based contracts. Its customer base spans telecom BPO (Atento), beverages (Heineken Mexico), hospitality (Grupo Presidente), banking (FICOHSA), healthcare (Clinica Alemana), utilities (Aguas Andinas, Metrogas, Sedapal, LIPIGAS), government (Carabineros de Chile), and retail/superapps (Baz), with direct sales presence in Chile, Brazil, Mexico, Colombia, Peru, and Spain.

Name

Sixbell

Legal name

Sixtra Chile S.A.

Website

https://sixbell.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Sixbell is a Chilean enterprise software provider specializing in cloud-native customer experience, contact center, and AI-driven automation platforms, serving telecom operators and large enterprises across Latin America through its Sixbell CX division.

Ownership category

akta.pro rank

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Solutions: Enterprise software platforms for customer engagement and telecom transformation sold on a subscription or license basis to enterprise customers
2. Professional Services: Consulting, design, implementation, support and exploitation services associated with software solutions deployment
3. Integration Services: Integration and development services for customer experience and communications technology solutions

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Sixbell is a Latin American B2B enterprise software provider specializing in customer engagement and telecommunications solutions, offering optichannel contact center platforms, AI-powered automation (voicebots, chatbots, digital humans, voice biometrics), analytics (speech, text, and Voice of Customer analytics), and productivity tools (workforce management, quality management, knowledge management). The company integrates with major platforms including Genesys Cloud, Twilio, NICE, Verint, CleverTap, and Adereso AI, and provides consulting, design, implementation, support, and exploitation services across six countries in Latin America plus Spain.

Product overview

Sixbell operates as a unified company with two primary divisions: Sixbell CX (Customer Experience) and Sixbell Telco (Telecommunications, now sold to Enghouse Systems in November 2025). Sixbell CX offers an optichannel customer engagement platform composed of integrated modules: Contact Centers (cloud-based omnichannel engagement), Automation & AI (voicebots, chatbots, digital humans, IVR, voice biometrics), Analytics (speech, text, and data analytics including VOC Analytics), Productivity (WFM, QM, knowledge management), and Optichannel orchestration. The portfolio also includes PureSocial for social media management. Sixbell Telco provided network transformation platforms for telecom operators — CCP (converged charging), UC&C (unified communications), IRP (intelligent routing), VIP (voice interaction platform/media server), and SBP (signaling broker) — enabling 5G-ready architectures and B2B self-service for operators. Sixbell also developed the MEDA framework for self-service maturity assessment. The company integrates with platforms including Genesys Cloud, CleverTap, PureSocial, and Adereso AI.

Differentiator

Problem solved

Functional benefit

Brands

• Sixbell CX: Customer experience solutions including contact centers, automation & AI, analytics, and productivity solutions for various industries in Latin America.
• Sixbell Telco

Products and services

• Sixbell CX Sixbell CX is the customer experience division of Sixbell, providing optichannel contact center solutions, AI-powered automation, analytics, and productivity tools to transform customer interactions for enterprises across Latin America in banking, retail, hospitality, healthcare, utilities, and contact center services sectors.
• Optichannel Optichannel customer engagement orchestration solution that selects the optimal channel for each interaction based on customer behavior, journey stage, and context, going beyond multichannel or omnichannel approaches to deliver the right message through the right channel at the right moment.
• VOC Analytics Voice of the Customer analytics platform that uses AI and generative AI to analyze customer interactions (voice calls, messages, surveys, social media) to detect emotions, sentiment, risks, and actionable insights, transforming unstructured customer feedback into structured data for continuous improvement.
• PureSocial Omnichannel social media management solution integrated with Genesys Cloud that enables brands to manage customer conversations from WhatsApp, Instagram, Facebook Messenger, X (Twitter), and Google Business Messages in a single unified view, applying AI to analyze tone, classify interactions, and detect reputational risks.
• Professional Services Consulting, design, implementation, support, and exploitation services for deploying Sixbell's customer experience and communications technology solutions, including integration of Genesys Cloud, CleverTap, Adereso AI, PureSocial, and other partner platforms.

Quantifiable outcome

• 28% reduction in churn achieved through centralized communication platform
• +7 more outcomes

Named customers26 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability11 records

Feature11 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• Enghouse Systems Ltd.flagshipStrategic or Co-development Partner · 7 November 2025Acquisition of Sixbell Telco division by Enghouse Systems (TSX:ENGH), a Canadian enterprise software company. Enables international expansion of Sixbell Telco solutions through Enghouse's global infrastructure.
• NICEcoreTechnology or IntegrationStrategic technology partner providing contact center and workforce optimization solutions integrated with Sixbell's customer engagement platforms.
• VerintcoreTechnology or IntegrationStrategic technology partner for customer engagement and analytics solutions, enabling comprehensive enterprise solutions.
• TwiliocoreTechnology or IntegrationTechnology partner for cloud communications APIs enabling flexible customer engagement channels.
• GenesyscoreTechnology or IntegrationKey platform partner for cloud contact center solutions (Genesys Cloud, PureSocial) enabling omnichannel customer engagement.
• CleverTapcoreTechnology or IntegrationPartner for customer engagement and retention platform providing hyper-personalization and predictive analytics capabilities.

Scale indicators17 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Five9: Cloud-native CCaaS vendor targeting enterprise contact centers globally including Latin America. Five9 is a direct alternative to the Genesys-centric stack that Sixbell implements and resells.
• Verint Systems: Customer engagement and analytics vendor whose workforce engagement and speech analytics solutions overlap directly with Sixbell CX's Productivity and Analytics suites. Like Genesys and NICE, Verint is both partner and competitor.
• Twilio: Cloud communications platform providing the programmable voice, messaging, and digital-channel APIs that underpin much of Sixbell's omnichannel engagement stack. Twilio is a strategic partner but is also pushing into higher-level CX/contact center offerings that compete with Sixbell.
• Genesys: Global CCaaS platform vendor whose Genesys Cloud solution is the core underlying platform integrated and resold by Sixbell CX. Genesys is both Sixbell's most important partner and its most direct competitive substitute as it expands direct LatAm presence.
• NICE Ltd. Provider of contact center, workforce optimization, and analytics solutions. NICE is a strategic technology partner of Sixbell but also a direct competitor offering overlapping CX and analytics suites to the same enterprise buyer.
• Talkdesk: Cloud CCaaS provider with growing enterprise and AI agent presence. Talkdesk directly competes with the Genesys/NICE-based solutions that Sixbell CX integrates for LatAm customers.

Broad incumbents

• Avaya: Legacy on-premise and hybrid CCaaS incumbent with a substantial installed base across Latin American enterprises. Many of Sixbell's customers are migrating off Avaya platforms to Genesys Cloud, making Avaya the primary displacement target.
• Enghouse Systems: Canadian enterprise software consolidator that acquired Sixbell Telco in November 2025 and already owns multiple CCaaS/telecom software brands. Enghouse is now both a shareholder counterparty and a broader competitor in CX/telecom software globally.

Emerging players

• Adereso: Latin American AI-powered customer service solutions provider that is both a Sixbell technology partner and an emerging local competitor offering conversational AI/automation in the same regional accounts.

Regional players

• Atento: Latin American BPO and contact center services provider that is both a Sixbell customer (using Sixbell platforms) and an adjacent competitor offering outsourced contact center operations in the same geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sixbell_corp
• YouTubeyoutube.com/user/sixbellnekotec
• Facebookfacebook.com/sixbell.cl
• LinkedInlinkedin.com/company/sixbell
• Instagraminstagram.com/sixbellcorporativo

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sixbell