What Tikatel does

Tikatel is a Canada-headquartered, private VoIP and cloud communications provider operating since 2008 from North York, Ontario (legal entity 1875362 Ontario Inc., DBA TIKA/Tikatel). The company delivers a self-serve, cloud-based telecommunications platform spanning residential and business use cases, with a 51-100 employee base. Its product portfolio is built around Hosted PBX (starting at $24.99/month), a Business Phone System, SoftPhone, call center, call forwarding, SMS campaigns, and number porting, supported by add-on modules for Business CRM and VPN services. Geographic reach is delivered through wholesale partnerships with international long-distance carriers, ISPs, and routing providers, enabling services in 79+ countries without owning last-mile infrastructure.

The underlying technology stack is a hosted VoIP/PBX platform with branded SoftPhone clients, IVR/auto-attendant, call recording, call forwarding, and CRM integration. All services are sold on a prepaid basis, with usage-based metering for calls, SMS, and VPN data, layered with monthly subscriptions for hosted PBX and virtual numbers. The GTM is primarily product-led/self-serve through tikatel.ca and a billing portal (mybilling.tikatel.ca), supplemented by a 24/7 customer service hotline and inside-sales motion, with a separate wholesale motion reselling voice/SMS to other telecom providers.

Tikatel operates an ecosystem of four sub-brands — TikaSolution (marketing), TikaSMS (SMS/WhatsApp campaigns via Texomex), TikaApps (custom software), and TikaPayment (payment processing via Elavon) — intended to bundle adjacent services around its core communications offering. Reported operating metrics include 99% network uptime, 98% customer satisfaction, 97% service reliability, and 95% call connectivity, though these are self-reported and not externally audited. There is no disclosed revenue, no funding history, no AI/ML capability, and no named enterprise customer references in the available data.

Name

Tikatel

Legal name

1875362 Ontario Inc.

Website

https://tikatel.ca

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Tikatel is a Canada-based VoIP and cloud communications provider offering prepaid hosted PBX, business phone systems, international virtual numbers, SMS, call center, and CRM tools to residential users, SMBs, and wholesale telecom resellers across 79+ countries.

Ownership category

akta.pro rank

Product category

Cloud Telecommunications Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Voice Calling (VoIP) Apps (BPAMACAC), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• Cloud telephony services
• Hosted PBX solutions
• International calling services
• Business phone systems
• VoIP communications

Headquarters

HQ city

North York

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Infrastructure, Technology or R&D, Personnel, Marketing or Sales

Revenue model

1. Prepaid Communication Services: All services are provided on a prepaid basis with payments being final and non-refundable once activated, provisioned, assigned, accessed or used. This applies to calling credit, PBX, virtual numbers, SMS, and VPN services.
2. Usage-Based Billing: Services billed based on actual usage including call duration, connection time, billing increments, connection fees, SMS usage, and data usage (VPN)
3. Hosted PBX Subscription: Monthly subscription for hosted PBX business phone system starting at $24.99/month for quality business phone system with message, video, and phone capabilities
4. International Calling Services: Cost-effective international calling services for regular international calls with competitive rates
5. SMS Services and Marketing: SMS campaigns and marketing services for businesses to inform customers of products and promotions

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Tikatel operates a cloud-based VoIP telecommunications platform providing hosted PBX, business phone systems, international phone numbers, call forwarding, number porting, PIN-less calling cards, SMS campaigns, softphone applications, call center services, CRM integration, and VPN services. The company serves both residential and business customers across 79+ countries on prepaid and subscription-based models, headquartered in North York, Ontario since 2008.

Product overview

Tikatel is a telecommunications company offering a unified cloud-based communication platform for both residential and business customers. The portfolio includes core VoIP services (Hosted PBX, Business Phone System), virtual number services (International Phone Numbers, Number Porting, DID Numbers), call management solutions (Call Forwarding, Call Center), and communication tools (SoftPhone, PIN Less Calling Card, SMS Campaigns). Business add-on modules include CRM integration and VPN services. The company serves customers across 79+ countries through partnerships with international carriers and routing providers, with operations based in Ontario, Canada since 2008.

Differentiator

Problem solved

Functional benefit

Brands

• TikaSolution: Marketing optimization service helping businesses attract and convert customers with targeted marketing efforts.
• TikaSMS
• TikaApps
• TikaPayment

Products and services

• International Phone Number Virtual local phone numbers available from any country worldwide, enabling businesses to establish a local presence in foreign markets without physical offices, and allowing individuals to obtain local numbers abroad.
• Call Forwarding Routes incoming calls to any destination including mobile phones, team members, departments, or voicemail globally, designed for travelers and remote workers who need continuous accessibility.
• Number Porting Allows transfer of existing telephone numbers from current carriers to Tikatel without losing customer contacts or business continuity, with access to features such as SMS, applications, and voicemail.
• PIN Less Calling Card International calling card service that automatically recognizes registered phone numbers without requiring PIN entry, enabling instant cost-effective international calls for individuals staying connected worldwide.
• Business Phone System Cloud-based business phone solution providing call management, messaging, and collaboration tools from a single secure platform with mobile and desktop applications, starting at $24.99/month.
• Hosted PBX Cloud-managed private telephone network enabling VoIP-based internal and external business communications with features including auto attendant, IVR, call recording, call forwarding, video conferencing, and call analytics.
• Business CRM Customer relationship management system integrated with Tikatel's phone system, providing contact management, sales analytics, opportunity tracking, and workflow automation for businesses.
• SMS Campaigns Bulk SMS marketing service enabling businesses to send promotional messages and product updates to customers, popular for informing customers of products and promotions.
• SoftPhone Branded softphone application for making calls and sending messages, providing a seamless communication experience across devices.
• Call Center Call tracking, monitoring, and management service for businesses to manage customer communications and improve service quality.
• VPN Services Virtual private network service providing secure internet connectivity and access, billed based on data usage, subject to network conditions and regional restrictions.

Quantifiable outcome

• Save up to 50% on communication expenses
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Five partnerships are on record, tiered minor and core.

• TikaSolutionminorGTM or Marketing PartnerTikaSolution is a marketing solution partner that helps businesses attract and convert customers through optimized and targeted marketing efforts, keeping marketing cost-effective while ensuring brand visibility to the right audience.
• TexomexminorGTM or Marketing PartnerTexomex provides SMS and WhatsApp marketing campaign services, enabling personalized and automated campaigns to drive ecommerce revenue growth for Tikatel business customers.
• International Long-Distance CarrierscoreTechnology or IntegrationStrategic partnerships with international long-distance carriers to expand global reach and enable seamless international communication services across 79+ countries.
• Internet Service ProviderscoreTechnology or IntegrationPartnerships with internet service providers worldwide to maintain connectivity and service quality for VoIP, VPN, and other internet-dependent communication services.
• Telecom Carriers and Routing ProviderscoreTechnology or IntegrationTikatel works with multiple telecom carriers, vendors, and routing providers to maintain connectivity, service quality, and availability. The company may change routing paths and carriers at any time without prior notice.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Dialpad: AI-powered cloud communications and contact center provider serving SMBs. Comparable to Tikatel's Hosted PBX, SoftPhone, and call center offerings.
• 8x8: Global cloud communications provider with hosted PBX, voice, video, and contact center offerings. Overlaps with Tikatel across cloud PBX, business phone, and call center services.
• VoIP.ms: Canadian VoIP service provider offering DID numbers, call forwarding, and SIP trunking at competitive rates. Comparable to Tikatel across virtual numbers, call forwarding, and international calling.
• Nextiva: US-based UCaaS provider targeting SMBs with cloud phone system, CRM integration, and SMS. Highly comparable to Tikatel's SMB-focused cloud PBX and CRM bundle.
• Ooma: Cloud-based VoIP provider for residential and business customers with hosted PBX features. Comparable to Tikatel across residential international calling and small-business cloud phone systems.
• Mitel: Canadian-headquartered business communications provider with MiCloud and hosted PBX. Direct peer to Tikatel in the Canadian market for cloud PBX and business phone systems.
• Vonage (now part of Ericsson): Major VoIP and UCaaS provider with international virtual numbers, hosted PBX, and APIs. Closely comparable to Tikatel's international numbers, call forwarding, and hosted PBX product set.
• RingCentral: Publicly listed UCaaS leader offering cloud PBX, hosted telephony, and international numbers to SMBs and enterprises. Directly comparable to Tikatel's Hosted PBX, Business Phone System, and number porting products.

Broad incumbents

• Skype (Microsoft): Consumer and SMB VoIP/video calling app with international calling credits. Comparable to Tikatel's PIN-less calling card and international calling services for residential users.
• Telus Business Connect (Cloud Voice): Major Canadian incumbent carrier offering cloud voice and UCaaS for business. Comparable to Tikatel's business phone system and hosted PBX, with broader telecom portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/tikatelco
• Facebookfacebook.com/Tikatelco
• LinkedInlinkedin.com/company/tikatel

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tikatel