Spherica Business Solutions Ltd.

What Spherica Business Solutions Ltd. does

Spherica Business Solutions Ltd. is a UK-based, automation-first Managed IT Services Provider headquartered in Birmingham and operating remote-first across the United Kingdom. The company delivers IT managed services, professional services, and one-time assessment services (WiFi, network, firewall, cloud cost optimisation) to enterprise and mid-market buyers across nine vertical segments, including Transport & Logistics, Retail, Manufacturing, Financial Services, Public Sector, Not-for-Profit, Media & Entertainment, Utilities, and Healthcare. Named customers include Poundland, Avanti West Coast, Celtic Sea Power, Wales Millennium Centre, The West Brom, and PerfectHome, with multi-year relationships evidenced across the portfolio.

The company's core proprietary technology is ServiceHive, an AI-driven, semi-autonomous IT Service Desk platform that provides 24x7x365 automated support, proactive issue resolution, and AIOps-style intelligent service management. ServiceHive is supplemented by adjacent automation products — Qualia (intelligent service management) and RoboNOC (AIOps + intelligent automation), originally developed in partnership with Zenoss and Workato — and by an HR process automation line covering employee onboarding and offboarding. The technology stack integrates with a broad partner ecosystem including Microsoft, AWS, Fortinet, Sophos, Barracuda, Check Point, Juniper, Veeam, VMware, Box, Workato, LogicMonitor, Zenoss, Silver Peak, and Pulse Secure.

Spherica operates a sales-led, direct enterprise go-to-market motion with bespoke Service Level Agreements, layered with an event- and community-led demand generation engine (Birmingham Tech Week podcast partnership, The Automation Conversation podcast, webinars, Birmingham Slack Community Chapter). Revenue is generated through subscription managed services contracts, project-based professional services, and one-time assessment engagements, supplemented by public-sector procurement via the G-Cloud 14 framework. The company holds ISO 9001:2015, ISO 20000:2018, ISO 27001:2022, Cyber Essentials Plus, and ISO 14064:2018 certifications, supporting enterprise and government buyer due diligence. Recent strategic activity includes an acquisition of a major stake in Double Diamond Delivery (January 2026) and a strategic partnership with Mind the AI Gap (February 2026).

Name

Spherica Business Solutions Ltd.

Legal name

Spherica Business Solutions Limited

Website

https://spherica.co.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Spherica Business Solutions Ltd. is a Birmingham-based, automation-first UK Managed IT Services Provider serving enterprise and mid-market clients across nine verticals with its proprietary ServiceHive AI-driven service desk platform, delivered via subscription managed services, professional services, and G-Cloud public-sector procurement.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ)

Keywords

• Managed IT services
• Automation services
• IT infrastructure management
• Cybersecurity management
• Cloud architecture services

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Spherica's primary revenue stream is managed IT services, delivering ongoing IT support, infrastructure management, security operations, and network operations. Services are delivered via the ServiceHive platform with 24x7x365 coverage. Revenue is generated through subscription contracts with tailored SLAs.
2. Professional Services: Time-and-materials or project-based professional services for network architecture and modernisation, identity architecture, cloud architecture, and automation strategy. These are typically scoped project engagements with defined deliverables.
3. Assessment Services: One-time assessment services including WiFi assessments, network assessments, firewall assessments, and cloud cost optimisation reviews. These generate one-time or periodic revenue.
4. Automation Solutions: Intelligent automation solutions for business processes, including HR process automation (onboarding/offboarding). Delivered through integration and automation platforms (e.g., Workato), generating project and/or recurring subscription revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

Spherica is an automation-first UK managed IT services provider that sells recurring managed IT contracts across Service Desk, End User Computing, Infrastructure, Network Operations, Security Operations, and Identity & Access Management, supported by its proprietary AI platform ServiceHive. It also sells project-based Professional Services (network, identity, cloud architecture, automation strategy), one-off Assessment Services (Wi-Fi, network, firewall, cloud cost), Hyperautomation solutions, and dedicated Employee Lifecycle Automation for HR onboarding/offboarding.

Product overview

Spherica Business Solutions Ltd. is an automation-first managed IT services provider offering a unified platform (ServiceHive) plus modular services. ServiceHive is the core intelligent service automation platform powering an AI-driven semi-autonomous IT Service Desk. Around this core, the company provides assessment services (WiFi, network, firewall, cloud cost optimization), professional services (network/identity/cloud architecture, automation strategy), and managed services covering Service Desk, End User Computing, Core Infrastructure, Network Operations Management, Security Operations Management, and Identity and Access Management. Additional offerings include Hyperautomation services, HR process automation (onboarding/offboarding), and industry-specific solutions for transport, retail, manufacturing, financial services, public sector, and not-for-profit sectors.

Differentiator

Problem solved

Functional benefit

Brands

• ServiceHive: AI-driven, semi-autonomous IT Service Desk platform that provides intelligent, intuitive, and immediate AI-powered support with 24x7x365 support coverage.

Products and services

• ServiceHive Spherica's proprietary AI-driven service automation platform that transforms traditional IT support into a proactive, data-driven, end-user-attuned experience. It powers the company's managed Service Desk with semi-autonomous AI capabilities, 24x7x365 scalable coverage, and predictive issue resolution.
• Managed IT Services Recurring managed IT services delivered to UK mid-market and enterprise customers under tailored SLAs, covering Service Desk, End User Computing, Core Infrastructure, Network Operations Management, Security Operations Management, and Identity & Access Management. Services are powered by the ServiceHive platform and supported 24x7x365.
• Assessment Services One-time and periodic assessment services, including Wi-Fi Assessment, Network Assessment, Firewall Assessment, and Cloud Cost Optimisation, that benchmark infrastructure performance, identify quick-win improvements, and inform modernisation roadmaps for UK organisations.
• Professional Services Project-based consulting engagements covering Network Architecture & Modernisation, Identity Architecture, Cloud Architecture, and Automation Strategy, typically scoped with defined deliverables and often precursor or parallel to managed services contracts.
• Hyperautomation Advanced automation offering combining AI, intelligent automation, and workflow automation through integration partners such as Workato, connecting systems across the business via a single management interface to enable wall-to-wall workflow automation.
• Employee Onboarding Automation Automated employee onboarding (and offboarding) workflow solution for HR, IT, and facilities teams, covering automated user account setup, access permissions, hardware/software provisioning, asset management, and employee communications. Marketed as a standalone automation product with a 30-day free proof-of-value trial.

Quantifiable outcome

• Customer saved 40 hours per week (one full working week) on manual IT tasks by automating employee lifecycle management for 100+ requests per month
• +2 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature5 records

Partnerships

17 partnerships are on record, tiered core.

• Mind the AI GapcoreStrategic or Co-development Partner · 17 February 2026Spherica has partnered with Mind the AI Gap to help organisations turn AI ambition into real, practical results. The partnership combines Mind the AI Gap's strategic AI consultancy with Spherica's operational automation capabilities to deliver end-to-end AI transformation.
• Double Diamond DeliverycoreStrategic or Co-development Partner · 14 January 2026Spherica Business Solutions acquired a major stake in Double Diamond Delivery, strengthening its delivery capability and expanding its technology and business transformation services.
• WorkatocoreTechnology or IntegrationWorkato is Spherica's strategic business partner for integration and automation platforms. Spherica demonstrates live HR automation demos using Workato, and jointly presents at events including Public Technology Live 22. Workato powers Spherica's employee lifecycle automation solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a core technology partner whose platforms (including Microsoft 365, Azure) are leveraged across Spherica's managed services, cloud architecture, and automation solutions. Featured in case studies (Office 365 migrations) and partner logos.
• AWScoreTechnology or IntegrationAmazon Web Services is a core cloud infrastructure partner, with AWS prominently featured alongside other technology partners on the Spherica website and eBook downloads page.
• FortinetcoreTechnology or IntegrationFortinet is a technology partner providing network security solutions that Spherica integrates into its managed security services. Featured on the partner logos section of the website.
• BarracudacoreTechnology or IntegrationBarracuda is a technology partner providing email protection and network security solutions integrated into Spherica's managed services portfolio. Featured on partner logos section.
• SophoscoreTechnology or IntegrationSophos is a cybersecurity technology partner integrated into Spherica's security operations management services. Featured on partner logos section.
• Juniper NetworkscoreTechnology or IntegrationJuniper Networks is a networking technology partner integrated into Spherica's network operations and infrastructure services. Featured on partner logos section.
• Check PointcoreTechnology or IntegrationCheck Point is a cybersecurity technology partner integrated into Spherica's managed security offerings. Featured on partner logos section.
• VeeamcoreTechnology or IntegrationVeeam is a data protection and backup technology partner integrated into Spherica's core infrastructure and data management services. Featured on partner logos section.
• VMwarecoreTechnology or IntegrationVMware is a virtualisation and cloud infrastructure technology partner integrated into Spherica's managed services. Featured on partner logos section.
• BoxcoreTechnology or IntegrationBox is a cloud content management platform partner integrated into Spherica's managed services and cloud migration projects (e.g., Celtic Sea Power migration to Office 365 and Box). Featured on partner logos section.
• LogicMonitorcoreTechnology or IntegrationLogicMonitor is an AIOps and network monitoring partner with whom Spherica co-delivers webinars on proactive network monitoring and assessment services. Featured on partner logos section.
• Silver PeakcoreTechnology or IntegrationSilver Peak (now part of Aruba, a Hewlett Packard Enterprise company) is a wide-area networking technology partner integrated into Spherica's network services. Featured on partner logos section.
• Pulse SecurecoreTechnology or IntegrationPulse Secure is a secure access and VPN technology partner integrated into Spherica's identity and access management services. Featured on partner logos section.
• ZenosscoreTechnology or IntegrationZenoss is an AIOps and IT operations management platform partner. Spherica participated in Zenoss GalaxZ21 event to introduce Qualia (its intelligent service management system). Featured on partner logos section.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Air IT: UK-based managed IT services provider offering managed support, cloud, security, and connectivity to SME and mid-market customers. Highly comparable to Spherica in geography, customer segment, and core MSP service mix.
• Trustmarque Solutions: UK managed services and technology provider delivering IT support, cloud, and security services to public and private sector clients. Comparable to Spherica across managed services portfolio and UK public sector G-Cloud presence.
• Bytes Technology Group: UK-listed IT services and managed services provider with deep Microsoft and security vendor relationships. Directly comparable to Spherica in the UK mid-market IT services space, though larger in scale.
• Daisy Group: UK managed services and communications provider offering IT support, connectivity, cloud, and security. Similar to Spherica in serving UK mid-market and enterprise customers with bundled managed services.
• Babble: UK cloud, managed IT, and communications provider for mid-market and enterprise customers. Overlaps with Spherica on managed IT services and cloud architecture, with comparable UK-focused delivery model.
• Netstar UK: UK managed IT services provider offering IT support, cloud, and consultancy to mid-market businesses. Closely comparable to Spherica in size, geography, and service portfolio.
• Claranet: UK and European managed services and cloud provider with strong enterprise and public sector presence. Comparable to Spherica across managed hosting, cloud, and managed services, though at larger scale.

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and managed services provider listed on the London Stock Exchange. Operates across enterprise managed services, networking, and security — overlapping with Spherica's portfolio but at much greater scale and with a broader geographic footprint.
• Capgemini: Global systems integrator and managed services provider with significant UK operations. Competes with Spherica for large enterprise and public sector managed services and transformation deals, but at vastly greater scale and a much wider service portfolio.

Others

• Kaseya: Global provider of MSP software platforms (RMM, PSA, cybersecurity) used by managed service providers including many UK MSPs. Relevant to Spherica as an enabling technology layer; Kaseya's evolving product roadmap influences what MSPs like Spherica can build on top.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SphericaUK
• YouTubeyoutube.com/channel/UCROX_4wsgMB3v4aR9M3BIDQ
• Facebookfacebook.com/sphericaUK
• LinkedInlinkedin.com/company/spherica

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spherica Business Solutions Ltd.