SRFax
- Company typePrivate
- Founded2004
- HeadquartersNanaimo, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
SRFax firmographics
Firmographics- Name
- SRFax
- Legal name
- Consensus Cloud Solutions Canada ULC
- Website
- https://srfax.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Where SRFax is headquartered
LocationHeadquarters
- HQ city
- Nanaimo
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
SRFax business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Subscription Fax Plans: SRFax's primary revenue stream is recurring subscription plans billed monthly or annually. Plans provide a fax number (local or toll-free), a set number of pages per month, online fax storage, and access to the web portal and API. Additional charges apply for exceeding the page limit. Plans are differentiated into Standard and Healthcare (HIPAA-compliant) tiers.
- Additional Fax Numbers: Customers can add additional fax numbers to their accounts for $2.95/month per number with shared settings, or $4.95/month for sub-user accounts with individual settings. This creates upsell revenue from customers needing multiple fax numbers.
- Number Porting Fee: A one-time fee of $25.00 is charged for porting a local fax number from an existing provider to SRFax. This is a one-time transaction fee applied at the time of port initiation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard Annual Plans |
| Subscription | Monthly | Standard Monthly Plans |
| Subscription | Annual | Healthcare Annual Plans |
| Subscription | Monthly | Healthcare Monthly Plans |
| Subscription | Monthly | Additional Fax Numbers |
| One time/ perpetual license | Pay-as-you-go | Number Porting |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
SRFax product offering
Product offeringCore offering
SRFax provides a cloud-based internet fax service that enables customers to send and receive faxes via email, an online web portal, or a RESTful developer API, eliminating the need for traditional fax machines and phone lines. The platform delivers HIPAA-compliant and PHIPA-compliant fax plans with signed Business Associate Agreements for healthcare providers, alongside standard plans for general business and individual use, and customizable enterprise solutions for high-volume organizations. Geographic data segregation, end-to-end encryption, and 24/7 monitoring underpin the service across North America.
Product overview
SRFax is an internet fax service provider that operates as a unified platform enabling users to send and receive faxes via email or an online web portal. The core offering includes the SRFax Internet Fax Service which eliminates traditional fax infrastructure. The product portfolio spans two primary plan tiers: Healthcare Solutions (HIPAA-compliant plans with Business Associate Agreement for medical providers) and Standard Plans (for real estate, legal, and general business use), plus Enterprise Solutions for large organizations requiring custom configurations. The platform provides multiple access methods including Email to Fax (sending by email to [email protected]), Inbound/Outbound Fax via the SRFax Online Portal, and Broadcast Fax for mass transmissions. Supporting features include the SRFax Fax API for developer integrations, Customizable Cover Pages, an Address Book for contact management, Fax Number Porting service, PGP Encryption for enhanced security, and various utility tools. The service stores data regionally (Canadian data in Canada, US data in the USA) and provides unlimited online storage across all plans.
Differentiator
Problem solved
Functional benefit
Products and services
- SRFax Internet Fax Service A cloud-based internet fax service enabling customers to send and receive faxes via email or an online web portal, eliminating the need for traditional fax machines, telephone circuits, and fax boards. Serves healthcare, legal, real estate, government, and SMB customers across North America.
- Healthcare Solutions (HIPAA-Compliant Fax Plans) HIPAA-compliant fax plans designed for healthcare providers including hospitals, clinics, pharmacies, and physicians, offering enhanced security features and signed Business Associate Agreements (BAA). Meets U.S. HIPAA and Canadian PHIPA compliance requirements with page tiers ranging from 200-500 to 10,000-20,000 pages per month.
- Standard Plans Standard fax subscription plans for real estate companies, law firms, small businesses, sole proprietors, remote workers, and individual home users. Available with monthly or annual billing and page allowances ranging from 25-200 to 1500-2500 pages per month.
- Enterprise Solutions Fully customizable fax solutions for large organizations with single or multiple locations requiring higher volumes or tailored configurations beyond Standard or Healthcare plans. Available through enterprise direct sales with custom pricing.
- SRFax Fax API A RESTful API enabling developers to integrate internet fax capability into any application, supporting sending, receiving, retrieving, deleting, and status-checking of faxes. Provides ten core operations (Queue_Fax, Get_FaxStatus, Get_Fax_Inbox, Retrieve_Fax, etc.), accepts 156 file formats, and supports JSON or XML responses. Downloadable classes available in PHP, C#, and Ruby. Reaches 200 countries and territories globally.
Quantifiable outcome
- Average user rating of 4.84/5 based on 1,794 reviews, with 87.8% giving 5 stars
- +2 more outcomes
Companies that use SRFax
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
SRFax technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
SRFax partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
SRFax competitors and assessment
Company assessmentDirect peers
- eFax: eFax is the flagship internet fax brand of Consensus Cloud Solutions (SRFax's parent), making it a sister product with overlapping customer base in healthcare, legal, and enterprise. Both offer HIPAA-compliant cloud fax with similar subscription model and feature set; eFax generally targets higher-end enterprise while SRFax serves the same market with competitive positioning.
- MetroFax: MetroFax is directly named alongside SRFax as a major player in the global online fax service market. Both offer cloud-based internet fax with subscription pricing, local/toll-free numbers, and email-to-fax capabilities targeting similar SMB and enterprise customers.
- MyFax: MyFax is a long-standing internet fax service offering email-to-fax, mobile apps, and subscription plans targeting SMBs and enterprises. It competes directly with SRFax in the standard (non-healthcare) fax market with similar pricing models and feature parity.
- Concord Fax (formerly FaxBack): Concord Fax provides cloud-based and hybrid fax solutions for enterprises and service providers, including fax server and hosted offerings. It competes with SRFax in the enterprise and high-volume fax segment, particularly for organizations with hybrid cloud/on-prem requirements.
- HelloFax: HelloFax (now part of Dropbox) provides online fax and eSignature services targeting small businesses and individuals. It competes with SRFax's Standard Plans at the SMB/individual tier with similar email-to-fax functionality.
Broad incumbents
- RingCentral Fax: RingCentral bundles internet fax as part of its unified communications as a service (UCaaS) platform, leveraging its broader voice/video/messaging ecosystem. It targets similar enterprise customers but competes from a broader portfolio position rather than fax specialization.
- Biscom: Biscom provides enterprise secure document delivery and fax solutions with strong presence in healthcare and regulated industries. It overlaps with SRFax in HIPAA-compliant fax but extends into on-premise fax servers and broader enterprise document workflows.
- Consensus Cloud Solutions: Consensus Cloud Solutions (NASDAQ: CCSI) is the parent company of SRFax and provides a broader suite of cloud fax, eSignature, and document workflow solutions. It is comparable as the broader portfolio that SRFax operates within, including the eFax brand, and provides strategic and distribution context for SRFax's positioning.
Emerging players
- Phaxio: Phaxio is a developer-focused fax API provider targeting SaaS companies and developers who need to embed fax into applications. It is comparable to SRFax's API offering but positions itself as a pure API-first play rather than a combined consumer + developer product.
- Documo: Documo provides cloud fax APIs and HIPAA-compliant fax services with developer-first positioning, similar to SRFax's API product. It is an emerging player focused on embedding fax into healthcare and business workflows through integrations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
SRFax social profiles
Digital presenceSRFax compliance and trust
Trust signalCompliance4 records
SRFax financial estimates
Financial estimateRevenue estimate
Valuation estimate
SRFax leadership team
Management profileNumber of profiles
SRFax funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SRFax M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SRFax
What does SRFax do?
SRFax provides a cloud-based internet fax service that enables customers to send and receive faxes via email, an online web portal, or a RESTful developer API, eliminating the need for traditional fax machines and phone lines. The platform delivers HIPAA-compliant and PHIPA-compliant fax plans with signed Business Associate Agreements for healthcare providers, alongside standard plans for general business and individual use, and customizable enterprise solutions for high-volume organizations. Geographic data segregation, end-to-end encryption, and 24/7 monitoring underpin the service across North America.
Is SRFax a public or private company?
SRFax is a private company. It is classified as corporate owned and is currently operating.
When was SRFax founded?
SRFax was founded in 2004. It employs 1 to 10 people.
Where is SRFax based?
SRFax is headquartered in Nanaimo, Canada, in the North America region.
How does SRFax make money?
Three revenue lines are on record. Subscription Fax Plans are the primary driver. The others are additional Fax Numbers and number Porting Fee.
Who are SRFax's main competitors?
Direct peers on record are eFax, MetroFax, MyFax, Concord Fax (formerly FaxBack) and HelloFax. Broad incumbents are RingCentral Fax, Biscom and Consensus Cloud Solutions. Emerging players are Phaxio and Documo.
Does SRFax have an API?
Yes. SRFax offers a RESTful Fax API that enables developers to integrate fax capabilities into any application. The API provides ten basic operations: Queue_Fax (schedules faxes with/without cover page), Get_FaxStatus (determines fax delivery status), Get_MultiFaxStatus (checks multiple fax statuses), Get_Fax_Inbox (returns received faxes for a specified period), Get_Fax_Outbox (returns sent faxes for a specified period), Retrieve_Fax (returns fax files in PDF or TIFF format), Update_Viewed_Status (marks faxes as read/unread), Delete_Fax (deletes sent/received faxes), Stop_Fax (deletes queued faxes not yet processed), and Get_Fax_Usage (usage reports). The API accepts files in 156 different formats including Office, PDF, and HTML, supports sending to single or multiple fax numbers, and is HIPAA compliant with SSL encryption for all communications. Access requires account number and password credentials. By default, responses are returned as JSON encoded strings (XML available via 'sResponseFormat' parameter). Downloadable PHP classes are available to speed up integration. Developer documentation is at secure.srfax.com/srf/media/SRFax-Fax-API-Documentation.pdf.