HR Service

What HR Service does

HR Service, Inc. is a Sandy, Utah-based HR compliance and management company founded in 2004 by Ken Spencer to deliver professional-grade HR support to small and mid-sized businesses that cannot justify a full-time HR function. The firm operates a hybrid delivery model that pairs cloud-based self-service SaaS tools with hands-on professional services, serving more than 20,000 clients across all 50 states from a single headquarters with no satellite offices disclosed.

The product platform centers on HR eSolutions, a subscription-based online HR management system ($100/month) covering templates, corrective action frameworks, FMLA management, benefits tracking, safety, and staffing resources, complemented by ERISA eSolutions ($39.58/month) for benefits compliance and SPD Wrap management, ACA Reporting with IRS and state-level e-filing, Form 5500 preparation, HIPAA compliance assessment, performance management modules, recruiting solutions, and employee handbook services. The fractional HR offering provides outsourced HR professionals at $250/hour with a four-hour monthly minimum, and the HR Help Desk delivers pay-per-call access to live HR professionals. Underlying technology is described as a cloud-based compliance platform with online document creation, storage, and distribution, automated compliance updates, and a compliance calendar; no public API, integrations catalog, or AI/ML capabilities are disclosed.

Revenue is generated through a mix of SaaS subscriptions (HR eSolutions, ERISA eSolutions), usage-based consulting (Fractional HR, HR Help Desk), and professional services (ACA Reporting tiers, SPD Wrap services, Form 5500, HR Compliance Audits). Distribution combines direct consultative sales (free 30-minute consultations and HR Infrastructure Score assessments), self-service online onboarding, and a channel network of more than 2,260 brokers, general agents, PEOs, and payroll providers, supplemented by partnerships with SHRM, NAHU, and United Benefit Administrators. The company remains privately held by the Spencer family with Austin Spencer serving as President and CEO since 2014, and has scaled organically from a two-person operation to roughly 50 employees without disclosed external institutional capital.

Name

HR Service

Legal name

HR Service, Inc.

Website

https://hrserviceinc.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

HR Service, Inc. provides cloud-based HR compliance and management SaaS tools combined with fractional HR consulting and professional services, serving over 20,000 small and mid-sized businesses across all 50 states.

Ownership category

akta.pro rank

Product category

HR Compliance & Outsourcing Services

NAICS

Human Resources Consulting Services (541612), Professional Employer Organizations (561330), Office Administrative Services (5611)

SIC

Services-Management Services (8741), Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)

akta.pro primary industry

Comprehensive HRO (Multi-Process HR Outsourcing) (BPACAKAA)

akta.pro secondary industries

Core HR & HRIS (BPACAPAA), HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL), HR Operations Administration (HRIS Admin, Records, Employee Data Mgmt) (BPACAKAC), HR Policy, Forms & Case Management (Ticketing/Workflows) (BPAAAIAJ), HR Service Delivery & Employee Contact Centers (HR Helpdesk) (BPACAKAI), HR Compliance & Policy Administration Outsourcing (incl. regulatory reporting) (BPACAKAK), Employee Lifecycle Transactions (Transfers, Promotions, Job Changes) (BPAAAIAE), HRIS/HCM Managed Services & Support (BPAEAGAF)

Keywords

• HR compliance services
• Outsourced HR management
• HR consulting services
• Employee benefits compliance
• HR infrastructure solutions

Headquarters

HQ city

Sandy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Subscription - HR eSolutions: Monthly subscription model providing online HR management tools, templates, compliance guidance, and best practices. Provides access to all HR tools needed to manage HR department effectively with automated compliance updates.
2. Subscription - ERISA eSolutions: Monthly subscription for ERISA compliance management including SPD Wraps, employee notices, POP documents, compliance calendar, and document storage with automated regulatory updates.
3. Fractional HR Consulting: Hourly consulting service providing fractional HR experts who act as outsourced HR managers or support existing HR teams. Minimum 4 hours per month engagement at $250/hour.
4. HR Help Desk Add-on: Per-service-call add-on for HR eSolutions clients to get answers to specific HR questions from live HR professionals. No annual fees or sign-up costs.
5. ACA Reporting Services: Tiered service levels for ACA compliance including e-filing services, standard white glove with dedicated specialist, and premium white glove full-service ACA reporting.
6. SPD Wrap Services: Both DIY and hands-on white glove services for Summary Plan Description documentation, including document creation, distribution, and storage.
7. Form 5500 Reporting: Professional services for welfare benefit Form 5500 preparation, compliance review, SAR documentation, filing, and late filing/penalty assistance.
8. HR Compliance Audit: One-time professional service providing comprehensive audit of HR policies and practices, risk assessment, and recommendations for compliance improvement.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

HR Service, Inc. provides outsourced HR management and compliance services to small and mid-sized U.S. businesses. The company delivers a combination of DIY cloud-based HR software subscriptions (HR eSolutions, ERISA eSolutions) and hands-on professional services including fractional HR consulting, ACA reporting, SPD Wraps, Form 5500 filings, HR audits, recruiting, performance management, and employment law training.

Product overview

HR Service offers a modular SaaS platform combining DIY online tools with professional outsourcing services. The core offerings include HR eSolutions (web-based HR management system), Fractional HR (outsourced HR professionals), and HR Infrastructure Audit. Additional compliance modules cover ERISA eSolutions, ACA Reporting, HIPAA compliance, and Form 5500 filing. The product portfolio extends to training services (Leadership Training, Sexual Harassment Training), performance management tools (Appraisals, Corrective Action, Surveys), and specialized services (Recruiting, Handbook Design, Compensation Planning). Services range from self-service software to white-glove professional support.

Differentiator

Problem solved

Functional benefit

Products and services

• HR eSolutions Online HR management tool providing templates, best practices, compliance guidance, and HR help desk access for managing HR processes including corrective action, FMLA, benefits, safety, and staffing. Subscribed at $100/month.
• Fractional HR Outsourced HR consulting service providing expert HR professionals to act as outsourced HR managers or supplement existing HR teams, managing HR projects, compliance, employee relations, and strategic HR planning.
• ERISA eSolutions Online tool for managing ERISA compliance requirements including benefits compliance assessment, SPD Wraps, employee notices, POP document creation, and automated regulatory updates.
• ACA Reporting Service for completing and filing 1094-C, 1095-C, 1094-B, and 1095-B ACA forms with the IRS and state agencies, including safe harbor calculations and tiered white-glove support.
• Summary Plan Description (SPD) Wraps Service for creating, editing, and storing ERISA Summary Plan Descriptions, combining all welfare benefit plans into one document, available as DIY or white-glove.
• Form 5500 Reporting Service for preparing, filing, and managing Form 5500 welfare benefit reports with the DOL, including compliance review, SAR documentation, filing, and late filing/penalty assistance.
• HR Compliance Audit Comprehensive audit of company HR policies and practices that identifies compliance violations and risks with recommendations for solutions.
• HR Infrastructure Audit Ten-question assessment tool that evaluates HR structure, documentation, compliance, and consistency to generate an HR Infrastructure Score and identify gaps for businesses.
• Recruiting Solutions Recruiting service including job description development, candidate screening, interviewing, and placement with a 30-day replacement guarantee.
• Custom Handbook Services DIY handbook builder and professional handbook services for creating, updating, storing, and distributing customized employee and leader handbooks.
• HR Projects and Consulting Project-based HR consulting for specific HR initiatives, audits, and complex HR challenges requiring specialized expertise.
• HR Infrastructure Building Service for building strategic HR infrastructure including organizational structure, workflows, staffing systems, and culture development.
• HIPAA Compliance Assessment Assessment tool for HIPAA compliance requirements including the Privacy Rule, Security Rule, and Breach Notification Rule for covered entities.
• Section 125 Premium Only Plan (POP) Service for creating, updating, and testing Section 125 POP documents allowing employees pre-tax premium payments.
• HR Help Desk On-demand HR professional support service answering HR, compliance, and employment law questions via phone or email on a pay-per-use basis with no annual fees.
• Employment Law Services Services covering civil rights, diversity, equity, inclusion, sexual harassment, and sensitivity training for HR compliance.

Quantifiable outcome

• 20,000+ clients on solutions
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered minor, moderate and core.

• ClutchminorOthersBusiness awards and reviews platform where HR Service maintains a presence for customer reviews and visibility in the HR services category.
• AlignableminorOthersLocal business networking platform where HR Service maintains visibility among small businesses seeking HR services.
• National Association of Health Underwriters (NAHU)moderateGTM or Marketing PartnerProfessional membership organization for health insurance professionals. HR Service partners to reach insurance brokers and health underwriters who need HR compliance support for their clients.
• Better Business Bureau (BBB)moderateOthersBBB accreditation indicates commitment to ethical business standards and consumer trust. HR Service maintains BBB accreditation to build trust with prospective clients.
• Society for Human Resource Management (SHRM)coreGTM or Marketing PartnerPremier professional HR organization. SHRM membership and affiliation demonstrates HR expertise and provides access to HR professionals who may refer or partner with HR Service.
• United Benefit Administrators (UBA)coreStrategic or Co-development PartnerBenefits compliance network spanning US, Canada, and Europe. HR Service provides ERISA, benefits compliance, and ACA reporting services integrated with UBA's network of benefit professionals and carriers.
• Insurance BrokerscoreChannel Partner/ Reseller/ DistributorInsurance brokers use HR Service's tools and expertise to offer HR compliance services to their clients. Partners gain access to client management tools, prospecting tools, and white-label materials to differentiate from competitors.
• General AgentscoreChannel Partner/ Reseller/ DistributorGeneral agents distribute HR Service solutions to their agent networks, providing access to compliance tools and expert support for end clients.
• Professional Employer Organizations (PEOs)coreChannel Partner/ Reseller/ DistributorPEOs integrate HR Service's compliance tools and expertise to supplement their HR outsourcing offerings, particularly around ERISA and benefits compliance.
• Payroll ServicescoreChannel Partner/ Reseller/ DistributorPayroll service providers refer clients to HR Service for HR compliance needs or integrate compliance tools into their payroll platforms for comprehensive HR service delivery.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gusto: Gusto is a leading cloud-based payroll, HR, and benefits platform targeting small and mid-sized businesses in the US. It directly competes with HR Service's HR eSolutions + ACA + benefits compliance stack by bundling payroll, benefits admin, and HR tools in a single integrated platform.
• Mineral (formerly ThinkHR): Mineral provides HR compliance advisory, employee training, and HR software solutions to SMBs and the insurance broker/PEO channel. It is highly comparable to HR Service's combination of ERISA/ACA compliance tools and HR help desk support, including similar partner distribution dynamics.
• Insperity: Insperity is a leading PEO offering HR outsourcing, payroll, benefits, and compliance support to SMBs and mid-market employers. It is comparable to HR Service in targeting SMBs needing outsourced HR compliance and full-service HR support, though with significantly larger scale.
• BambooHR: BambooHR offers cloud-based HRIS, applicant tracking, onboarding, and performance management software for SMBs. It is comparable to HR Service's HR eSolutions DIY platform with respect to core HR recordkeeping, employee data management, and self-serve HR workflows.
• Rippling: Rippling provides a unified workforce management platform combining HR, IT, payroll, and benefits for SMBs and mid-market companies. It overlaps with HR Service on HR compliance, employee recordkeeping, and benefits administration, while adding automation and a deeper technology stack.
• Justworks: Justworks is a Professional Employer Organization that handles payroll, benefits, HR compliance, and risk management for SMBs. It competes head-to-head with HR Service's combination of Fractional HR plus benefits compliance services, particularly for small businesses seeking outsourced HR expertise.
• TriNet: TriNet provides HR outsourcing, payroll, benefits, and compliance solutions for small and mid-sized businesses. It directly competes with HR Service in the SMB HR outsourcing and compliance space, particularly via partner channels and PEO-style engagements.

Broad incumbents

• Paylocity: Paylocity is a cloud-based payroll and HCM provider serving mid-market employers with payroll, benefits, talent, and HR compliance modules. It is a broader incumbent offering overlapping capabilities to HR Service's compliance and HR management tools as part of a wider portfolio.
• Paychex: Paychex is a large payroll, HR, and benefits outsourcing provider serving SMBs and mid-market companies. It competes broadly with HR Service across HR compliance, benefits administration, and outsourced HR services, but as a wide-portfolio incumbent rather than an SMB-focused specialist.
• ADP TotalSource: ADP's TotalSource PEO delivers HR outsourcing, payroll, benefits, and compliance for SMBs and mid-market clients. As a major incumbent, it overlaps with HR Service's comprehensive HR outsourcing and compliance offerings while operating at much greater scale and broader capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/hrserviceinc
• Facebookfacebook.com/HRServiceInc
• LinkedInlinkedin.com/company/hr-service-inc
• Instagraminstagram.com/hr_serviceinc
• Pinterestpinterest.com/hr_serviceinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HR Service