IT Partners

What IT Partners does

IT Partners is a privately held, Indigenous-owned managed service provider (MSP) headquartered in Calgary, Alberta. Founded in 2008 in Grande Prairie, the company operates from nine office locations across Western Canada (Calgary, Edmonton, Grande Prairie, Vancouver, Kelowna, Victoria, Whistler, Courtenay) and Ontario (Toronto). Its client base spans small and mid-market businesses across more than a dozen verticals, including healthcare, law firms, construction, hospitality, municipalities, oil and gas, transportation and logistics, dental practices, dealerships, architecture and engineering, non-profits, and real estate. The company is a member of the Canadian Council for Indigenous Business and prominently features its Indigenous ownership in corporate communications.

IT Partners' portfolio is organized around four core service pillars: Managed IT (helpdesk and infrastructure management), Managed Cybersecurity (24/7 proactive threat monitoring), Managed Cloud Services (cloud infrastructure and migration), and Website and Software Development (custom web and application development). These are supplemented by the IT Strategic Roadmap & Masterplan offering, which includes virtual CIO (vCIO) advisory, and by ITP Connected, an integrated IT management layer that combines managed services, cybersecurity, and cloud under one branded platform. Technology partners disclosed by the company include Microsoft (Microsoft 365, Azure, Intune, Entra ID, Copilot), AWS, Sophos, Fortinet, and SonicWall for cybersecurity; Dell, HP, Lenovo, and Apple for hardware and device management; TD Synnex for distribution; CompTIA for training; Splashtop for remote support; and Anthropic for Claude AI integration.

Revenue is generated primarily through recurring managed services contracts on a quote-based, monthly subscription model, with no publicly disclosed pricing tiers and an onboarding posture that waives service fees during transition. The company employs a consultative direct sales motion targeting SMB and mid-market organizations, supported by a free consultation call-to-action and a content marketing blog covering cybersecurity, AI adoption, and IT best practices. Distribution and visibility are reinforced through a LinkedIn company page and regional Google Business Profile listings. IT Partners has been recognized as #1 in Western Canada on Channel Futures' Top 501 MSPs list (2023) and at No. 281 on The Globe and Mail's Top Growing Companies list (2025).

Name

IT Partners

Legal name

IT Partners Inc.

Website

https://itpartners.ca

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

IT Partners is an Indigenous-owned Canadian managed service provider delivering managed IT, cybersecurity, cloud, and software development services to SMB and mid-market clients across 12 verticals, supported by nine offices in Western Canada and Ontario.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Business Service Centers (56143)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI)

Keywords

• Managed IT services
• Cybersecurity monitoring
• Cloud infrastructure management
• IT helpdesk support
• Managed service provider

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Fully managed IT services including helpdesk support, infrastructure management, and technology oversight delivered on a recurring subscription/retainer basis. Services include complete IT environment management, cybersecurity protection, and cloud solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

IT Partners is a managed service provider (MSP) delivering fully managed IT, managed cybersecurity, managed cloud services, website and software development, and IT strategic roadmap/vCIO advisory to small and mid-sized businesses across Canada. Services are delivered as bundled subscriptions with 24/7 proactive monitoring, helpdesk support, and seamless onboarding transitions, organized under four core pillars plus supporting advisory and integrated management offerings.

Product overview

IT Partners is a managed service provider (MSP) offering a portfolio of managed IT services organized around four core pillars: Managed IT (covering helpdesk and infrastructure management), Managed Cybersecurity (proactive threat monitoring and protection), Managed Cloud Services (cloud infrastructure and migration), and Website and Software Development (custom web and application development). These core services are complemented by two supporting offerings: the IT Strategic Roadmap & Masterplan (including vCIO advisory) and ITP Connected (an integrated IT management layer). The portfolio collectively provides end-to-end IT management, security, cloud, and strategic planning for businesses across Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Fully managed IT service covering the client's entire IT environment, including helpdesk support, infrastructure management, and day-to-day technology operations, enabling businesses to focus on growth.
• Managed Cybersecurity Proactive threat monitoring and enterprise-grade cybersecurity protection delivered around the clock to safeguard businesses from evolving cyber risks.
• Managed Cloud Services Scalable, secure cloud solutions that keep business data accessible and operations running smoothly across cloud environments.
• Website and Software Development Custom website design and software development services, including web development, logo design, and application development for businesses.
• IT Strategic Roadmap & Masterplan Strategic IT planning and roadmapping services, including vCIO (virtual Chief Information Officer) advisory, to align technology strategies with business objectives.
• ITP Connected Connected IT solution offering integrated technology services under the ITP brand, providing unified management across IT infrastructure, cloud, and security.

Quantifiable outcome

• 24/7 monitoring reduces business downtime through proactive issue identification
• +1 more outcomes

Named customers5 records

Segments12 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationTechnology partnership involving Microsoft 365, Azure, Copilot, Intune, and Entra ID integrations. Provides cloud infrastructure, productivity tools, and security solutions for client environments.
• AWScoreTechnology or IntegrationAmazon Web Services cloud platform partnership for client cloud infrastructure and deployment needs.
• SophoscoreTechnology or IntegrationCybersecurity partnership providing next-generation firewall, endpoint protection, and managed threat response services.
• FortinetcoreTechnology or IntegrationNetwork security partnership providing firewall, VPN, and unified threat management solutions.
• SonicWallcoreTechnology or IntegrationCybersecurity partnership offering network security, firewall, and email security solutions.
• TD SynnexminorChannel Partner/ Reseller/ DistributorTechnology distributor partnership for accessing broad vendor portfolio and distribution logistics.
• CompTIAminorStrategic or Co-development PartnerIndustry certification and training partnership for IT professional development and certification programs.
• Canadian Council for Indigenous BusinesscoreStrategic or Co-development PartnerIndigenous business membership organization supporting reconciliation and Indigenous business advancement in Canada.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Long View Systems: One of Canada's largest IT solutions and managed services providers with national coverage across multiple provinces. Comparable to IT Partners in core managed IT and cloud services offerings, but significantly larger in scale and broader in portfolio (data center, hybrid cloud, end-to-end IT solutions).
• CDW Canada: Canadian arm of a large multi-national IT solutions and managed services provider. Comparable to IT Partners in offering managed IT, cloud, and security services but operates at significantly larger scale and broader product portfolio across hardware, software, and services.
• Insight Canada (Insight Enterprises): Global IT solutions and managed services provider with a meaningful Canadian presence. Comparable to IT Partners in offering managed IT and cloud services to mid-market and enterprise clients, but at much larger scale and with a broader hardware/software distribution portfolio.

Emerging players

• eSentire: Canadian-headquartered managed detection and response (MDR) and cybersecurity services provider. Comparable to IT Partners in managed cybersecurity pillar, Canadian origin, and serving mid-market organizations, though eSentire is more specialist-focused on security operations than IT Partners' broader IT scope.
• ThinkOn: Canadian cloud-managed services provider focused on data sovereignty and managed cloud infrastructure for Canadian organizations. Comparable to IT Partners in cloud managed services focus, Canadian data residency priorities, and channel partner model serving SMB/mid-market.

Direct peers

• ProServeIT: Canadian managed services and Microsoft-focused cloud solutions provider serving SMB and enterprise clients. Comparable to IT Partners in Microsoft 365/Azure managed services positioning, managed cybersecurity offering, and Canadian mid-market customer focus.
• Jolera: Canadian-based managed services provider offering managed IT, cybersecurity, and cloud solutions to SMB and mid-market clients. Comparable to IT Partners in service portfolio mix (managed IT + managed security + cloud) and recurring subscription revenue model.
• Netgain Technology: Canadian managed IT, cloud, and security services provider headquartered in Western Canada. Comparable to IT Partners in managed IT services model, multi-vertical SMB/mid-market focus, and regional Canadian footprint with cloud-first service delivery.
• Dyrand Systems: Canadian managed IT services and cybersecurity provider serving SMB and mid-market businesses. Directly comparable to IT Partners in customer segment focus, managed IT + managed cybersecurity bundle offering, and subscription-based service delivery model.
• CompuVision: Canadian managed services and IT support provider serving SMB and mid-market businesses across Western Canada. Directly comparable to IT Partners in vertical-targeting approach (healthcare, legal, construction), subscription-based managed IT model, and Western Canada regional focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/it-partners-inc-canada
• Facebookfacebook.com/itpartnersinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Partners