What Samaritan Technologies does

Samaritan Technologies is a privately held SaaS company founded in 1997 that develops cloud-based volunteer management software (VMS) for enterprise and mid-market organizations. The platform is composed of two integrated modules: eCoordinator (the staff and administrative side for scheduling, reporting, background screening, and credential management) and eRecruiter (the volunteer-facing interface for registration, opportunity discovery, scheduling, and communication). The product is built on an API-first architecture with a SOAP/XML web services API and supports integrations with 13 background check providers, major HR/CRM systems (Salesforce, Microsoft Dynamics, PeopleSoft, Workday), learning management systems (HealthStream, Moodle, Cornerstone, Owl), SSO providers, and government screening databases including OIG LEIE and state law enforcement systems.

Samaritan serves eight vertical segments: hospitals and healthcare, emergency preparedness, K-12 schools, federal and state government, city and county municipalities, rescue missions, colleges and universities, and (secondarily) businesses and corporations. Named customers include Beaumont Hospital, City of Richmond, Denver Rescue Mission, and Fairfax County, and the company reports having mobilized over one million volunteers in the past five years. The platform is distinguished by its compliance posture — SOC 2 Type II, HIPAA, FISMA, and ISO 27001 certifications — making it eligible for procurement in regulated healthcare and federal use cases.

The company operates a subscription-based SaaS revenue model sold through a consultative enterprise sales motion anchored on a 'Request a Demo' call-to-action, with custom pricing tied to organization size and requirements. Headcount is reported at 11-50 employees, the company is headquartered in Salt Lake City, Utah, and it operates exclusively in the United States. The business has been bootstrapped since founding (with no disclosed institutional funding rounds) and underwent a rebrand in 2022-2023 alongside its multi-certification compliance buildout. The company was noted for helping coordinate one in ten COVID-19 vaccines in the U.S. during the pandemic peak.

Name

Samaritan Technologies

Legal name

Samaritan Technologies

Website

https://samaritan.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Samaritan Technologies is a Salt Lake City-based SaaS provider of cloud-based volunteer management software (eCoordinator and eRecruiter) serving hospitals, government agencies, schools, nonprofits, and rescue missions across the United States, with integrated background screening and enterprise compliance certifications.

Ownership category

akta.pro rank

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Subscription-based SaaS delivery model for volunteer management software. Organizations pay recurring subscription fees for access to the platform, likely tiered by organization size or feature access.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Samaritan Technologies provides a cloud-based SaaS volunteer management platform that helps organizations recruit, screen, schedule, track, and report on volunteers. The platform combines the eCoordinator administrator module (for managing volunteer records, communications, scheduling, and reporting) with the eRecruiter volunteer-facing module (for online applications, screening, and self-service). Customers include healthcare, government, education, and nonprofit organizations.

Product overview

Samaritan Technologies offers a cloud-based volunteer management software platform composed of two integrated modules: eCoordinator (the staff/administrative side) and eRecruiter (the volunteer-facing interface). Together, these modules provide a unified system for volunteer recruitment, registration, scheduling, background checks, credential management, training, communication, and reporting across nonprofits, government agencies, healthcare organizations, and educational institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Samaritan Volunteer Management Platform Cloud-based SaaS volunteer management platform that combines the eCoordinator administrator module (for volunteer records, communications, scheduling, and reporting) with the eRecruiter volunteer-facing module (for online applications, screening, and self-service). Targeted at healthcare, government, education, and nonprofit organizations that run structured volunteer programs.

Quantifiable outcome

• Over 1 million volunteers mobilized in past 5 years

Named customers4 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration37 records

Feature4 records

Partnerships

19 partnerships are on record, tiered core and flagship.

• Amazon Web ServicescoreTechnology or IntegrationCloud infrastructure hosting provider for the SaaS platform
• First AdvantagecoreTechnology or IntegrationBackground screening provider integrated into volunteer onboarding workflow
• Coeus GlobalcoreTechnology or IntegrationBackground check provider for volunteer screening
• Pre-employcoreTechnology or IntegrationBackground screening integration for volunteer pre-screening
• Florida Dept. of Law EnforcementcoreTechnology or IntegrationGovernment background check data provider for Florida-based volunteers
• Washington State Police WATCHcoreTechnology or IntegrationState background check database for Washington volunteer screening
• DatafactscoreTechnology or IntegrationBackground screening provider integrated into volunteer management
• Sterling VolunteerscoreTechnology or IntegrationVolunteer background screening specialist
• CertiphicoreTechnology or IntegrationBackground check provider for volunteer screening
• Universal Background ScreeningcoreTechnology or IntegrationBackground screening integration
• National Center for Safety Initiatives LLCcoreTechnology or IntegrationBackground screening provider for volunteer organizations
• InCheck SolutionscoreTechnology or IntegrationBackground check integration provider
• PreCheckcoreTechnology or IntegrationBackground screening for volunteer pre-qualification
• JDPcoreTechnology or IntegrationBackground check provider
• Microsoft DynamicscoreTechnology or IntegrationHR/ERP system integration for organizations using Microsoft Dynamics
• SalesforcecoreTechnology or IntegrationCRM integration for donor and volunteer relationship management
• PeopleSoftcoreTechnology or IntegrationHR system integration for enterprise organizations
• Active DirectorycoreTechnology or IntegrationEnterprise SSO and identity management integration
• Beryl InstituteflagshipStrategic or Co-development PartnerBenchmark survey partnership for industry research and thought leadership on patient experience and volunteer management in healthcare settings

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Better Impact: Better Impact is a direct competitor offering volunteer management software (Volunteer Impact) for nonprofits, hospitals, and government agencies. It targets the same verticals as Samaritan with comparable features including scheduling, hour tracking, and reporting.
• VolunteerHub: VolunteerHub provides cloud-based volunteer management software to nonprofits, universities, and corporate social responsibility programs. It competes head-to-head with Samaritan's eCoordinator/eRecruiter modules on scheduling, registration, and reporting functionality.
• Galaxy Digital: Galaxy Digital (formerly Galaxy Digital/VolunteerHub) offers volunteer management and corporate social responsibility software. It serves nonprofits, universities, and corporations with similar functionality to Samaritan, including CRM and engagement tracking.
• InitLive (acquired by VolunteerHub): InitLive was a volunteer management platform focused on events and large-scale volunteer mobilization, now part of VolunteerHub/Galaxy Digital. Its event-driven volunteer scheduling overlaps with Samaritan's use cases, particularly in the preparedness and event segments.
• YourCause (Blackbaud): YourCause, owned by Blackbaud, provides corporate volunteering, giving, and employee engagement software. It overlaps with Samaritan's Businesses and Corporations segment for managing employee volunteer programs and CSR reporting.

Broad incumbents

• Salesforce Nonprofit Cloud: Salesforce's Nonprofit Cloud (with the Nonprofit Success Pack / NPSP) provides CRM-based volunteer management as part of a much broader platform. It already integrates with Samaritan but could also absorb basic VMS functionality, making it a broad incumbent threat in the same customer base.
• Microsoft Dynamics 365 (Nonprofit Accelerator): Microsoft's Dynamics 365 offers a Nonprofit Accelerator and integrates with Samaritan, but it can also serve as a platform for light volunteer tracking. As a broader enterprise incumbent, it competes indirectly for the same nonprofit and government wallet share.
• Bonterra (formerly Network for Good / Social Solutions): Bonterra combines donor management, case management, and volunteer engagement software for nonprofits. It competes with Samaritan in the nonprofit vertical with a broader social-good platform offering that includes volunteer coordination.

Emerging players

• SignUpGenius: SignUpGenius focuses on volunteer sign-ups, scheduling, and group coordination primarily for schools, churches, and community groups. It serves simpler use cases than Samaritan but competes for the same Schools and small nonprofit segments.
• Track It Forward: Track It Forward provides volunteer hour tracking and reporting software for nonprofits, schools, and universities. It is a lighter, more focused alternative to Samaritan for organizations whose primary need is hour tracking and compliance reporting rather than full VMS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/19953421341
• LinkedInlinkedin.com/company/samaritan-technologies

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Samaritan Technologies