FYX

What FYX does

FYX (formerly Interstar/TRAC Interstar) is a Florence, Kentucky-based provider of emergency roadside assistance for the intermodal and over-the-road trucking industries, operating as a wholly-owned subsidiary of TRAC Intermodal. Founded in 1983 and rebranded to FYX in October 2019, the company delivers 24/7 tire repair/replacement, mechanical repairs, towing, and preventative maintenance through a preferred vendor network of 1,000+ technicians across the United States and Canada, with 180+ tire bank locations carrying top-tier brands such as Michelin and Goodyear.

The technology stack centers on the FYX Platform, a cloud-based web portal for fleet managers that provides real-time service monitoring, incident management, automated notifications, transparent pricing, and EDI/API billing integration. This is complemented by two purpose-built mobile applications: the FYX Driver App, which lets drivers request service, receive quotes and technician ETAs, chat with dispatchers, and pay for repairs; and the FYX Mechanic App, which gives service providers paperless work orders, photo uploads, and real-time invoicing. The platform replaces traditional phone/email coordination with an end-to-end digital workflow from incident reporting through repair completion and billing.

FYX generates revenue primarily through transaction fees on emergency roadside services priced at regional fixed labor rates, supplemented by subscription/recurring access to the FYX fleet management platform. Go-to-market is hybrid: enterprise and mid-market fleets are acquired via dedicated account managers and multi-year contracts; owner-operators and small fleets come in through a direct-to-consumer self-serve path via web portal and mobile apps; and channel partnerships (notably the TruckYeah Savings program with Convoy) extend fleet pricing to digital freight network carriers without separate account setup. Named customers include AAA Cooper Transportation, MCK Trucking Inc., and Family Transportation LLC.

Name

FYX

Legal name

FYX Fleet Roadside Assistance

Website

https://fyxfleet.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

FYX is a Florence, Kentucky-based provider of 24/7 emergency roadside assistance and fleet management software for the intermodal and over-the-road trucking industries, serving thousands of fleets and owner-operators across the U.S. and Canada through a 1,000+ vendor network.

Ownership category

akta.pro rank

Product category

Fleet Roadside Assistance

NAICS

Motor Vehicle Towing (488410)

akta.pro primary industry

Mobile Hydraulic, Pneumatic & Liftgate Repair (On-Vehicle Systems) (TLAKAFAK)

akta.pro secondary industry

Mobile Tire Service & Emergency Roadside (On-Site) (TLAKADAC)

Keywords

• Fleet roadside assistance
• Commercial trucking services
• Emergency vehicle repair
• Fleet management platform
• Preferred vendor network

Headquarters

HQ city

Florence

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Emergency Roadside Assistance Services: FYX generates revenue through service fees for emergency roadside assistance including tire repair/replacement, mechanical repairs, towing, and preventative maintenance for commercial fleets. Services are priced with regional fixed rates and offer upfront pricing transparency.
2. Fleet Management Platform Subscription: Revenue from providing access to the FYX Platform for fleet management, incident reporting, and service coordination. The platform offers analytics tools and service data reports.
3. Preferred Vendor Network Fees: Vendors in the network benefit from consigned inventory, discount purchases on tires and parts, and timely payments through FYX's billing department, suggesting volume-based or membership arrangements.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

FYX provides 24/7 emergency roadside assistance for commercial trucks, trailers, and chassis through a nationwide preferred vendor network of 1,000+ technicians and mechanics. Service delivery is enabled by the proprietary FYX Platform (web portal with real-time service monitoring, automated notifications, and billing), the FYX Driver mobile app, and the FYX Mechanic mobile app, covering tire repair/replacement, minor and major mechanical repairs, towing, preventative maintenance, and trailer repair across the continental U.S. and Canada.

Product overview

FYX Fleet Roadside Assistance operates as a comprehensive roadside assistance platform for the trucking industry, offering a unified technology solution comprising the FYX Platform (web-based fleet management portal), the FYX Driver App (mobile app for truck drivers), and the FYX Mechanic App (mobile app for service providers). The company delivers services including tire repair and replacement, minor and major mechanical repairs, towing, preventative maintenance, and trailer repair through a nationwide Preferred Vendor Network of over 1,000+ vendors across the U.S. and Canada. The platform enables end-to-end roadside assistance management from incident reporting through repair completion and billing.

Differentiator

Problem solved

Functional benefit

Brands

• FYX Platform: Roadside assistance management software offering real-time service monitoring, streamlined communications, and fleet management tools for fleet managers and owner-operators.
• FYX Driver App
• FYX Mechanic App

Products and services

• FYX Platform (Web Portal) Web-based roadside assistance management platform offering complete setup and control, real-time service monitoring, automated notifications, simplified billing, full breakdown transparency with upfront estimation and one-step incident reporting without phone or email. Designed for fleet managers and owner-operators of commercial trucks, trailers, and chassis.
• FYX Driver App Free mobile application for truck drivers to request 24/7 roadside assistance, receive instant repair quotes and technician ETA, chat with dispatchers, track repair status in real-time, and make payments with a single tap. Available on Apple App Store and Google Play Store.
• FYX Mechanic App Mobile application for service providers in the FYX vendor network offering paperless work orders with automated pricing, photo uploads with incident reports, an invoicing module with real-time status, a dashboard of current repairs, and dispatcher chat.
• Tire Repair and Replacement Tractor and trailer tire service including new and recap tires, national tire account billing, spare swaps, and flat tire repairs delivered through the FYX preferred vendor network.
• Minor Mechanical Repairs Light mechanical roadside services including LED lights, battery charging, spark plugs, and sensor replacement for commercial trucks, trailers, and chassis.
• Major Mechanical Repairs Comprehensive mechanical repair services covering engine diagnostics, air system, electrical system, fuel system, and cooling system for commercial trucks dispatched via the FYX preferred vendor network.
• Towing and HD Wrecker Heavy-duty towing services for tractors and trailers, covering heavy, medium, and light duty vehicles across continental U.S. and Canada.
• Preventative Maintenance Fleet compliance and maintenance services including FMCSA inspections, BIT inspections, coolant changes, oil and filter changes, rear end service, and transmission service for commercial fleets.
• Trailer Repair and Service Trailer repair services including structural damage repairs delivered through the nationwide FYX vendor network.
• Preferred Vendor Network Nationwide network of over 1,000+ preferred vendors providing roadside assistance coverage throughout the United States and Canada, with 180+ tire bank locations featuring top-tier brands such as Michelin and Goodyear.

Quantifiable outcome

• Carriers in Convoy network save up to 20% on roadside assistance and preventative maintenance
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• ConvoycoreGTM or Marketing Partner · 16 September 2020FYX partnered with Convoy during National Truck Driver Appreciation Week to launch the TruckYeah Savings program. The partnership offers carriers in the Convoy network up to 20% savings on roadside assistance and preventative maintenance services. No account setup is required for Convoy carriers to access FYX's fleet pricing, extending services typically reserved for large fleets to small carriers and owner-operators.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Others

• Agero: Leading provider of roadside assistance platforms and connected vehicle services, primarily serving passenger vehicles. Comparable as an ecosystem peer operating the same core roadside assistance technology and dispatch model, though focused on a different end market.

Emerging players

• Fleetio: Cloud-based fleet maintenance and management software platform focused on preventive maintenance, inspections, and repair workflows. Comparable as an emerging software platform targeting the same fleet customers FYX serves, with partial overlap on the technology layer.

Direct peers

• FleetPride: Largest independent distributor of heavy-duty truck parts and operator of commercial truck repair facilities across North America. Directly comparable in commercial truck parts and repair services.
• Premier Truck Group: Commercial truck dealership group providing sales, parts, and service across multiple locations, including mobile and roadside repair capabilities for fleet customers. Comparable in commercial truck service delivery.
• TruckPro: Heavy-duty truck parts distributor and service network with locations across the US, providing truck repair and maintenance services to commercial fleets. Directly comparable service network to FYX's preferred vendor model.
• TA Truck Service (TravelCenters of America): Operates truck service centers at TA travel centers nationwide, providing tire repair, mechanical service, and roadside assistance to commercial trucking fleets and owner-operators. Directly comparable in core service offering and customer base to FYX.
• Love's Travel Stops: Nationwide travel center network with truck repair and tire service (Speedco) facilities, serving commercial trucking fleets and owner-operators. Directly comparable service portfolio to FYX's roadside and repair offerings.
• Pilot Flying J: Major truck stop and travel center chain providing tire, mechanical, and roadside services at scale to commercial fleets. Directly comparable as a physical-network competitor for commercial truck roadside and repair services.

Broad incumbents

• Geotab: Major telematics and fleet management platform serving millions of vehicles globally. Comparable as a broad incumbent in the fleet management space, indirectly competitive as it expands into maintenance and operations workflows.
• Samsara: Publicly traded fleet management platform with telematics, video safety, and maintenance features. Comparable as a broader incumbent in the fleet software ecosystem where FYX's platform ambitions lie, though not a direct competitor in emergency roadside dispatch.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fyx-fleet
• Xx.com/FyxFleet

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FYX