InfraCom

What InfraCom does

InfraCom is a Swedish full-service digital provider founded in 1999 and headquartered in Gothenburg, offering integrated IT security, cloud telephony, workplace management, and server services through a single supplier, single invoice model. The company targets Swedish enterprises, public sector organizations, and SMBs — with a notable enterprise logo roster (Sinch, Hugo Boss, ICA, Hemköp, Willys, ThyssenKrupp, Intersport, Wasa Kredit, Praktikertjänst, Industrivärden, Bingolotto, Dormy, OCAB) and significant public sector footprint (Göteborgsregionen covering 13 municipalities; Höglandsförbundet covering 5 municipalities and 13 municipal companies).

The technology foundation is the proprietary Infinity cloud PBX, developed in-house in Sweden with 100,000+ users and integrated into Microsoft Teams via Direct Routing (one of eight global Microsoft direct routing partners since 2018). Services run on InfraCom's own ISO 27001/9001/14001-certified Swedish data centers. The product portfolio spans per-seat telephony subscriptions (Infinity + Teams-telefoni), three-tier IT security packages built on NIST CSF 2.0 (Bas, Premium, Platinum 24/7) plus mobile threat defense built on Zimperium, AI-driven transcription and summarization, contact center via Puzzel, document management, meeting technology (Crestron/Neets), and server/colocation. Acquired subsidiaries InfraCom Systech and SysTech add hardware lifecycle management and workplace-as-a-service capabilities.

The business model combines recurring subscription revenue (per-seat telephony, security packages), usage-based pricing (AI transcription, international calls), multi-year public sector framework contracts (notably Höglandsförbundet up to 389 MSEK over 4 years from January 2026 and Göteborgsregionen up to 30 MSEK over 4 years), and hardware sales through procurement channels. Go-to-market is direct enterprise and inside sales supported by a Swedish-market website with content marketing, plus strategic channel partnerships (Macsupport) for public sector hardware delivery; the company positions itself around NIS2/Swedish cybersecurity law compliance and a PULS long-term strategic IT partnership model.

Name

InfraCom

Legal name

InfraCom Communications AB

Website

https://infracom.se

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

InfraCom is a Swedish full-service digital provider offering integrated IT security, cloud telephony, workplace management, and server services to enterprises, public sector, and SMBs, built on its proprietary Infinity cloud PBX platform and delivered from ISO-certified Swedish data centers.

Ownership category

akta.pro rank

Product category

Managed IT and Telecommunications Services

NAICS

Communications Equipment Manufacturing (3342)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Cloud telephony services
• Managed IT security
• Cloud PBX platform
• Unified communications services
• Managed workplace services

Headquarters

HQ city

Göteborg

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. IT Security as a Service (subscription): Recurring monthly/annual subscription for IT security packages (Bas, Premium, Platinum 24/7) and mobile security (MTD). Tiered by security level and SOC coverage.
2. Telephony as a Service (per-seat subscription): Recurring subscription for Infinity Molnväxel (cloud PBX) and Teams-telefoni, priced per user per month. All features included in one license. Scales from 5 to 500+ users. May include usage-based call charges for international traffic.
3. Contact Center (Puzzel add-on): Enterprise contact center capabilities (omnichannel, AI bots, scheduling) as an add-on to Infinity for large customer service operations.
4. IT Workplace as a Service: Managed PC, network, fiber, hardware, and user support as a bundled monthly service. Includes onboarding, lifecycle management, and backup services.
5. Hardware Sales & Lifecycle Management: Sale and leasing of hardware devices (PCs, tablets, Chromebooks) with lifecycle management, digitalized ordering, and circular/refurbishment focus. Revenue recognized through public procurement frameworks.
6. Server/Colocation as a Service: Virtual server, server support, and colocation services in ISO-certified Swedish data centers, billed as recurring managed services.
7. AI Add-ons (Transcription, Summaries): AI-driven transcription and summarization offered as usage-based add-on to telephony (billed per hour with cost caps and alerts), plus per-user or queue activation options.
8. Mobile Subscriptions: Mobile telephony subscriptions operating over Telenor's network, providing 5G coverage and mobile connectivity as part of bundled communications services.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

InfraCom is a Swedish digital full-service provider bundling IT security, cloud telephony (proprietary Infinity cloud PBX), managed IT workplace, and server/colocation services into a single supplier relationship delivered on one invoice. The proprietary Infinity platform powers its telephony and Teams-telefoni offerings and integrates with IT security, meeting technology, document management, and AI transcription services for business and public-sector customers in Sweden.

Product overview

InfraCom operates as a complete digital full-service provider offering IT-säkerhet (IT security), telefoni (telephony), IT-arbetsplats (IT workplace), and server services — all under one invoice. The core platform is Infinity Molnväxel, a proprietary cloud-based phone system (Molnväxel) developed in Sweden that serves as the foundation for all communication services. The product portfolio includes Teams-telefoni (Direct Routing integration with Microsoft Teams) as a platform extension; AI-transkribering (AI-powered call transcription and summarization) as an add-on module; Infinity Wallboard, Infinity Måltavla, and Infinity Livechatt as supplementary analytics and engagement tools; Contact Center (powered by Puzzel) for enterprise omnichannel customer service; three-tiered IT security packages (Bas, Premium, Platinum 24/7) plus InfraCom MTD (Mobile Threat Defense) for mobile security; and IT som tjänst covering workplace management, server services, document management, and meeting technology. The subsidiary InfraCom Systech provides PC som tjänst (device lifecycle management) for the public sector.

Differentiator

Problem solved

Functional benefit

Brands

• Infinity: Proprietary cloud-based telephone exchange platform developed by InfraCom, offering features including call queues, statistics, IVR, and AI-driven transcription services.

Products and services

• Infinity Molnväxel (Cloud PBX) Proprietary cloud-based business phone system delivered entirely from the cloud without on-premise hardware; includes call queues, statistics, IVR, and call management from day one; scales from 5 to 500+ users; developed and operated in Sweden for high security and uptime.
• Teams-telefoni (Direct Routing for Microsoft Teams)

Quantifiable outcome

• Göteborgsregionen (GR): ~10 MSEK over 4 years expanded to 30 MSEK ceiling volume for IT operations covering 13 municipalities
• +5 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability9 records

Feature11 records

Partnerships

Four partnerships are on record, tiered core.

• System Economy Technologies (SysTech)coreStrategic or Co-development Partner · 29 June 2022Acquired company based in Nässjö specializing in workplace-as-a-service solutions including hardware, licensing, and security. Deal valued at up to 35 million SEK (combination of cash and share issuance). Strengthens InfraCom's offerings and market position in workplace services.
• MicrosoftcoreTechnology or IntegrationStrategic technology partnership as one of eight global Microsoft direct routing partners since 2018, co-launching Teams-telefoni. InfraCom develops its own Teams app that integrates Infinity functionality directly into Microsoft Teams. Deep integration across Teams-telefoni, Azure EntraID sync, Microsoft 365, and Teams integration with Infinity. Also integrates with Microsoft Teams Rooms for meeting technology.
• MacsupportcoreChannel Partner/ Reseller/ DistributorStrategic channel partnership with Macsupport for device lifecycle management. Jointly delivered the Höglandsförbundet procurement (60 MSEK, then 389 MSEK renewal) combining InfraCom Systech's hardware and lifecycle management with Macsupport's Apple/device expertise.
• Local Stockholm ISP (acquired)coreStrategic or Co-development PartnerStrategic acquisition of a local internet service provider with complete fiber infrastructure in Greater Stockholm (Storstockholm). Part of InfraCom's strategy to deliver comprehensive solutions within communications, IT, cloud services, and UC on owned, managed infrastructure with fiber as the foundation.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Telavox: Swedish cloud telephony and UCaaS provider offering cloud PBX, Teams-telefoni, and mobile services to SMBs and enterprises. Directly comparable to InfraCom's Infinity platform and Swedish market focus.
• Sinch: Swedish-headquartered communications platform (CPaaS/UC) operating globally; same Swedish origin, adjacent enterprise telephony/Teams space and overlapping enterprise customer base.
• Atea: Leading Nordic IT infrastructure and managed services provider competing for the same public-sector and enterprise IT outsourcing contracts (PC-as-a-service, workplace management, security) as InfraCom Systech.

Broad incumbents

• Tele2: Major Swedish/Nordic telecom operator offering business telephony, mobile, and unified communications — overlapping with InfraCom's core voice and mobile subscription business but at much larger scale.
• Telia Company: Nordic incumbent telecom providing business telephony, managed services, and IT solutions — competing for the same large enterprise and public-sector communications contracts as InfraCom.
• Dustin: Nordic IT hardware and services reseller with public-sector procurement footprint; competes with InfraCom Systech's PC-as-a-service and lifecycle management offering.
• RingCentral: Global UCaaS market leader competing for cloud PBX and Teams-telefoni workloads; serves as the international competitive benchmark for Infinity's feature and pricing parity.
• Microsoft (Teams Phone): Microsoft's native Teams Phone offering and Operator Connect program is both an enabler (InfraCom is a Direct Routing partner) and a competitive substitute in the enterprise UCaaS market.

Emerging players

• Puzzel: Nordic contact-center-as-a-service platform; both a partner (InfraCom resells Puzzel Contact Center) and an adjacent competitor in the enterprise customer-service communications space.

Regional players

• AddPro: Swedish managed IT services and Microsoft cloud partner; competes with InfraCom for enterprise and SMB IT outsourcing in the Swedish market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfraCom