Wellways

What Wellways does

Wellways Australia Limited is a registered not-for-profit charity and community-services provider founded in 1984 by families advocating for improved mental health services and carer support. Operating across more than 127 service locations in the Australian Capital Territory, New South Wales, Queensland, Tasmania and Victoria with approximately 2,000 employees, the organisation delivers a portfolio of government-funded programs spanning mental health and wellbeing (including the ListenWell peer warmline and Medicare Mental Health Centres), NDIS core support and capacity building, icare and NIISQ injury-compensation support in NSW/ACT and Queensland, suicide prevention and recovery programs, families-and-carers services under the Australian Government Carer Gateway initiative, residential step-up/step-down and PARC programs, youth mental health services, and Housing First homelessness programs such as Doorway.

The service architecture is community-based and multi-modal, combining direct outreach, hospital co-located delivery, residential short-stay models, phone/warmline support, and self-help digital programs (e.g., Alpine Mindset Coaching). Delivery occurs through Wellways' own offices and in partnership with 13+ health networks including Latrobe Regional, Western Health, Monash Health, Alfred Health, Eastern Health, Royal Melbourne, and Northern Health. Lived-experience practice is structurally embedded via the Lived and Living Experience Authority, which sits at board governance level, and through the workforce composition of peer workers, support workers, clinical consultants, and counsellors.

Wellways is funded primarily through federal and state government program contracts — NDIS, icare, Medicare Mental Health Centres, Carer Gateway, and state-funded psychosocial and housing programs — operating as a managed-services model with multi-year contracts. Services are delivered to participants at no direct cost under these funding arrangements. The organisation is regulated by ASIC and the Australian Charities & Not-for-Profit Commission, governed by an independent Board chaired by Michael Gorton, and led by CEO Laura Collister. Revenue is not publicly disclosed.

Name

Wellways

Legal name

Wellways Australia Limited

Website

https://wellways.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Wellways Australia is a national not-for-profit community-services provider delivering mental health, NDIS, suicide prevention, carer, youth, and Housing First programs across more than 127 locations in ACT, NSW, QLD, TAS and VIC via government-funded contracts.

Ownership category

akta.pro rank

Product category

Mental Health and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Residential Intellectual and Developmental Disability Facilities (62321), Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Housing Assistance & Homeless Services (BPAGAEAB), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Mental health services
• Disability support services
• NDIS support services
• Carer support programs
• Community mental health care

Headquarters

HQ city

Clifton Hill

HQ country

Australia

HQ region

Oceania

Offices88 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government-Funded Services: Wellways receives funding from federal and state government programs including NDIS (National Disability Insurance Scheme), icare (workers compensation insurance in NSW), Medicare Mental Health Centres, and various state-funded mental health and housing programs. Services are delivered under contract with government agencies.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Wellways is one of Australia's largest not-for-profit mental health, wellbeing, disability and carer service providers, delivering community-based recovery-oriented support across more than 125 locations in Victoria, NSW, Queensland, Tasmania and the ACT. The organisation provides individualised services spanning mental health and wellbeing programs, NDIS core and capacity building supports, icare and NIISQ in-home care, suicide prevention and recovery services, family and carer programs, residential rehabilitation, youth services, and housing/homelessness support, all funded through government programs and delivered at no direct cost to participants.

Product overview

Wellways is one of Australia's largest mental health, wellbeing and carer service providers, offering a comprehensive portfolio of individually tailored services designed to support people affected by mental health issues or disability, as well as their families, friends and carers. The organization operates as a multi-service platform rather than a single product, providing distinct programs across eight main service categories: Mental Health and Wellbeing (including ListenWell warmline, Medicare Mental Health Centres, and various community-based support programs); NDIS and Insurance Support (NDIS Core Support, Recovery Coaching, Support Coordination, Supported Independent Living, icare, NIISQ); Suicide Prevention and Recovery (After Suicide Support, StandBy, Training, Universal Aftercare, Way Back, Ways Forward); Families and Carers (Carer Gateway, Jindivick Respite House, Multilingual Carer Services, Vocational Coaching); Residential Support (Adult and Youth Step Up/Step Down, Prevention and Recovery Care PARC, Specialist Residential Rehabilitation); Youth Services (Child/Youth/Family Engagement, HOMHS, YouThrive); Housing and Homelessness (Doorway Housing First program, Mental Health Pathways, Pathways to Home, Sustainable Tenancies); and Educational Content (Tune in to Care podcast, Brainwaves radio program). The Tune in to Care podcast explores carer experiences and is available on YouTube, Spotify, and Apple Podcasts. Wellways services are delivered across more than 125 locations throughout Australia with over 2,000 employees.

Differentiator

Problem solved

Functional benefit

Brands

• Brainwaves: A community radio program produced and presented by people with a lived experience of mental health issues. Melbourne's drive-time radio show giving voice to people with mental illness.
• ListenWell

Products and services

• ListenWell A free, confidential, peer-led warmline phone service for people experiencing mental health challenges, where lived experience and genuine listening provide the foundation for recovery. Available to individuals across Australia.
• Medicare Mental Health Centres Free, safe, and welcoming services for adults over 18 who are experiencing distress, feeling overwhelmed, or are concerned about themselves or someone they care about, delivered through Medicare Mental Health Centres.
• Mental Health and Wellbeing Local Supports the mental health and wellbeing of Victorian communities, providing a convenient access point for walk-in support, phone support and coordinated community mental health services.
• Alpine Mindset Coaching A free 6-session self-help program designed to give skills to manage everyday life stresses such as work, study, relationships, health or loneliness.
• Commonwealth Psychosocial Support Program (CPSP) A free recovery support program assisting anyone experiencing mental health challenges in the Darling Downs, Western Downs or Lockyer Valley regions of Queensland to access the help they need.
• Community Living Support (CLS) Recovery-focused support for people living with a mental health diagnosis that impacts their day-to-day life.
• Connect & Empower A program working with Neighbourhood Houses across Tasmania to increase awareness of mental health and recovery, and to support people experiencing mental health issues.
• Detention Exit Community Outreach (DECO) Intensive case management and psychosocial support to help people live independently, manage everyday tasks, participate in community activities and develop life skills.
• Mental Health and Wellbeing Hubs Easy access to free and immediate support for any mental health issues someone might be experiencing as a result of the COVID-19 pandemic.
• Mental Health in Aged Care Support for older people transitioning into or living in residential aged care facilities.
• Promotion, Prevention and Early Intervention Community Education Community education sessions that raise awareness and understanding of mental health.
• Psychosocial Recovery Service Assists individuals with mental health issues to achieve their recovery goals.
• Psychosocial Support Service (PSS) A support service to help improve mental and physical health for people with severe mental health issues who are not supported by NDIS.
• Well Connected Free, community-based support service to improve wellbeing and manage daily activities.
• Wellways to Recovery A free community-based support service for Tasmanians experiencing mental health issues to set their own recovery goals and reach them.
• NDIS Core Support and Capacity Building Support for people with NDIS packages to live, work and socialise, through core supports and capacity building services.
• NDIS Recovery Coaching NDIS Recovery Coaching supporting people to live a purposeful and meaningful life, receiving guidance and support for day-to-day activities and strategies to overcome challenges.
• NDIS Support Coordination Support for people with an NDIS plan to understand and make the best use of their plan.
• NDIS Supported Independent Living Support or supervision of daily tasks to help people live as independently as possible under NDIS Supported Independent Living arrangements.
• icare In-home care and support for people who have icare packages relating to workplace injuries, dust related diseases and motor vehicle accidents in NSW and ACT.
• National Injury Insurance Scheme Queensland (NIISQ) Compassionate care tailored to needs, supporting safety, independence, and everyday participation, for National Injury Insurance Scheme Queensland (NIISQ) participants.
• After Suicide Support (Murrumbidgee) Support for anyone in the Murrumbidgee region who has been bereaved or impacted by a suicide.
• Men's Wellbeing Matters A suicide prevention and support service for men aged 35 to 65 years living on the North Coast NSW.
• StandBy Support After Suicide Support to anyone who has been bereaved or impacted by suicide, at any stage in their life.
• Suicide Prevention Training Training enabling immediate support, response, and referral of people experiencing suicidal crisis to appropriate, professional support.
• Support After Suicide (Gippsland) Free and confidential support for anyone in the Gippsland region who has experienced a loss to suicide.
• Universal Aftercare Free support for people who have experienced a recent suicide attempt or suicidal crisis.
• Way Back Support Service Support for individuals and their families following a suicide attempt.
• Ways Forward Support for people aged 18 and over caring for someone at risk of suicide.
• Carer Gateway An Australian Government initiative delivered by Wellways, supporting carers with their own wellbeing to ensure they are in the best place to care for and support their loved one, connecting them with access to free services and supports.
• Mental Health and Wellbeing Connect Free support for families, carers and supporters in Gippsland and Barwon South Western Victoria.
• Jindivick Respite House A property located near the Tarago Reservoir in Gippsland where carers can take a break from supporting others with disabilities and mental health issues.
• Multilingual Carer Services Services connecting carers from diverse communities with support from someone who understands their cultural background.
• Vocational Coaching A Wellways Carer Gateway service introduced in 2025, designed to support carers across Queensland to meet their work and education goals.
• Adult Step Up, Step Down Provides adults the opportunity to recharge, reflect and develop new skills with the support of a collaborative team as part of a step-up/step-down residential mental health service.
• Prevention and Recovery Care (PARC) An individualised approach to supporting recovery within a short term residential environment, delivered in partnership with health services including Latrobe Regional Hospital, Western Health, Monash Health and The Royal Melbourne Hospital.
• Specialist Residential Rehabilitation Program Assists people who want to work towards living independently within their community to access education and vocational opportunities.
• Youth Step Up, Step Down Provides young people the opportunity to recharge, reflect and develop new skills with the support of a collaborative team as part of a youth step up/step down residential service.
• Child, Youth and Family Engagement Working with children and young people to build skills and confidence to achieve the things they want in their life.
• Homeless Outreach Mental Health Support (HOMHS) Case management for young people with mental health issues who are currently homeless or at risk of becoming homeless.
• YouThrive Formerly known as Youth Community Living Support Service (YCLSS), YouThrive helps young people experiencing mental health challenges to achieve their recovery goals with practical care that puts them at the centre.
• Youth Residential Rehabilitation A recovery program for young people who are experiencing mental health challenges.
• Youth Transitional Care Program A 14-week program for young people in the Greater Newcastle area who are having a hard time with their mental health.
• Doorway A high-fidelity Housing First program that supports people who are affected by mental ill health, and are homeless or at risk of homelessness.
• Mental Health Pathways Program Works with people who are homeless, or at risk of homelessness, to find and/or maintain accommodation and to prevent homelessness once discharged from a hospital.
• Pathways to Home Supports people sleeping rough to access health and wellbeing, housing and legal services.
• Sustainable Tenancies A training program suitable for anyone working in the housing and homelessness sector, psychosocial or recovery-oriented support programs and tenancy management.
• Tune in to Care A six-part podcast (now on Season 3) exploring the lives of carers, following their challenging journeys of caring for a loved one and how innovation is transforming the support they need.
• Brainwaves Melbourne's drive-time community radio program giving voice to people with mental illness, challenging negative stereotypes while promoting community mental health awareness. Produced and presented by people with lived experience of mental illness.

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

13 partnerships are on record, tiered core.

• Latrobe Regional HospitalcoreStrategic or Co-development PartnerPartnership for Prevention and Recovery Care (PARC) services in Bairnsdale. Latrobe Regional Hospital partners with Wellways to provide individualised approach to supporting recovery within a short-term residential environment.
• Albury Wodonga HealthcoreStrategic or Co-development PartnerPartner in Mental Health and Wellbeing Local services in Benalla. Collaboration to provide walk-in support, phone support, and coordinated community mental health services.
• Australian Community Support Organisation (ACSO)coreStrategic or Co-development PartnerPartner in Benalla Mental Health and Wellbeing Local services, providing walk-in and phone support alongside other community organizations.
• Western HealthcoreStrategic or Co-development PartnerPartnership for PARC services at Burnside location in Melbourne's western suburbs. Western Health collaborates with Wellways for recovery-focused residential support.
• Monash HealthcoreStrategic or Co-development PartnerPartnership for PARC services at Clayton location. Monash Health works with Wellways to deliver recovery-oriented residential mental health services.
• Northern HealthcoreStrategic or Co-development PartnerPartnership at Jewell House in Broadmeadows providing mental health services in Melbourne's northern suburbs through collaborative service delivery.
• St Vincent's Hospital MelbournecoreStrategic or Co-development PartnerPartnership for services at North Fitzroy location. St Vincent's Hospital Melbourne collaborates with Wellways on community mental health support.
• The Royal Melbourne HospitalcoreStrategic or Co-development PartnerPartnership for PARC services at Travancore location. The Royal Melbourne Hospital partners with Wellways for recovery-focused residential care.
• Alfred HealthcoreStrategic or Co-development PartnerPartnership for Port Phillip services and mental health programs. Alfred Health collaborates with Wellways on community mental health initiatives.
• Eastern HealthcoreStrategic or Co-development PartnerPartnership for services at Linwood and Maroondah locations. Eastern Health works with Wellways on mental health services across Melbourne's eastern suburbs.
• Goulburn Valley HealthcoreStrategic or Co-development PartnerPartnership for Greater Shepparton services including Mental Health Pathways Program and Specialist Residential Rehabilitation Program. Collaborative service delivery for regional Victoria.
• North and West Remote Health (NWRH)coreStrategic or Co-development PartnerPartnership to support carers in rural and remote communities, particularly First Nations carers on Mornington Island. Collaborative work through Carer Gateway program.
• Mildura Base Public HospitalcoreStrategic or Co-development PartnerPartnership for mental health services in Mildura region, providing walk-in and phone support services in collaboration with the hospital.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mind Australia: One of Australia's largest mental health and psychosocial support providers, with a comparable peer-led, recovery-oriented model and overlapping NDIS, residential, and community-services portfolio across multiple states.
• Neami National: National community mental health provider built explicitly on the lived-experience peer-support model, delivering psychosocial support, NDIS services and suicide prevention programs in the same geographies as Wellways.
• Flourish Australia: Large peer-operated mental health recovery provider offering NDIS, psychosocial, housing and suicide prevention services across multiple Australian states under a similar recovery-oriented philosophy.
• EACH: National NDIS and community health provider delivering disability, mental health, aged-care and youth services across QLD, VIC, NSW and ACT with a comparable multi-state, government-funded operating model.
• Life Without Barriers: Large Australian disability, child, youth and aged-care services nonprofit with overlapping NDIS, foster care, mental health and community programs, competing for the same government tenders and partnerships.
• Stride Mental Health: Specialist mental health NGO providing psychosocial support, suicide prevention and NDIS services, directly overlapping with Wellways' recovery-oriented, peer-led community programs.
• Berry Street: Major Victorian-headquartered community services nonprofit delivering NDIS, mental health, family, youth, and homelessness services with a comparable multi-state, mission-driven operating approach.

Broad incumbents

• Mission Australia: Large national community-services incumbent providing housing, homelessness, mental health, employment and youth programs with overlapping federal/state funding base but a broader, less NDIS-focused mix.
• Anglicare Australia: Federation of large faith-based community services organisations providing disability, mental health, aged care, housing and family services Australia-wide with overlapping but broader portfolios than Wellways.

Regional players

• cohealth: Victorian-focused community health provider delivering primary care, mental health, NDIS, and harm-reduction services in metropolitan Melbourne — a comparable community-health delivery model concentrated in one of Wellways' core geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC
• Xx.com/wellwaysau

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wellways