What Oxxio does

Oxxio Nederland B.V. is a Dutch retail electricity and gas supplier headquartered in Rotterdam, serving 250,000+ residential customers across the Netherlands as a wholly-owned subsidiary of the Eneco Group. The company operates a deliberately narrow product portfolio — electricity and gas only — with four contract variants (Vast for 1- or 3-year price certainty, Variabel for flexible no-fee terms, Dynamisch for hourly/daily wholesale-rate pricing aimed at pro-sumers, and Hybride combining dynamic electricity with fixed gas), all marketed as 100% green electricity sourced from European (and for dynamic/hybrid contracts, Dutch) wind generation.

The technology platform is mobile-first and self-serve: customer acquisition, contract management, billing, and service are delivered through the Oxxio App (iOS/Android), the Mijn Oxxio web portal, chatbot Oscar, and 24/7 in-app chat — supported by smart-meter integration that enables automatic remote meter reading. Differentiating functional features include the per-appliance Energieslurpers detector, the Jaarcheck annual-bill forecaster, and the Slim Seintje dynamic-pricing push-notification engine, all anchored on consumption data flowing from connected slimme meters. The company holds certifications including the Dutch Consumer & Energy Supplier Code, the Smart Meter Supplier Code, FSC-certified paper usage, and VeriSign SSL.

Revenue is generated through monthly fixed delivery charges (€10.49/month electricity, €8.49/month gas) plus per-kWh and per-m³ consumption charges across the four contract types, with a secondary usage-based stream from terugleverkosten on solar feed-in. Customer acquisition runs through oxxio.nl (with postcode-based tariff calculation and contract comparison), the app stores, content/SEO marketing, and dedicated outbound telemarketing lines, complemented by a free overstapservice (switching service) that handles all administrative transfer steps. The 2022 strategic refocus divested the 2019-era KPN internet/TV/telephony bundle, so today Oxxio is positioned purely as a digital-first commodity-plus-software energy retailer.

Name

Oxxio

Legal name

Oxxio Nederland B.V.

Website

https://oxxio.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Oxxio is a Rotterdam-based Dutch retail energy supplier serving 250,000+ residential customers with electricity and gas across four digital-first contract types (fixed, variable, dynamic, hybrid), delivered through the Oxxio App, chatbot Oscar, and smart-meter integration as a subsidiary of the Eneco Group.

Ownership category

akta.pro rank

Product category

Retail Energy Supply

NAICS

Natural Gas Distribution (221210)

SIC

Natural Gas Transmisison & Distribution (4923)

akta.pro primary industry

EV Charging–Integrated Retail Supply (Home/SMB) (EUAGABAJ)

akta.pro secondary industry

EV Managed Charging as Demand Response (Residential, Fleet, Workplace) (EUAFAGAL)

Keywords

• Residential energy supply
• Electricity and gas supplier
• Dynamic energy pricing
• Green energy contracts
• Digital energy management

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Technology or R&D, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Electricity and Gas Supply (Subscription + Usage): Oxxio generates revenue primarily through recurring monthly fees for the supply of electricity (per kWh) and natural gas (per m³) to residential customers. Customers pay a fixed monthly delivery charge (vaste leveringskosten) plus variable consumption charges based on usage. Contract types include fixed-rate (1 or 3 years), variable (no fixed term), dynamic (hourly/daily market rates), and hybrid (dynamic electricity + fixed gas). Revenue is driven by customer count, average consumption per customer, and the mix of contract types.
2. Terugleverkosten (Return Delivery Charges): Customers with solar panels who feed surplus electricity back to the grid pay terugleverkosten (return delivery costs) per kWh. For fixed/variable contracts, this is a set fee per returned kWh. For dynamic contracts, no return delivery costs are charged, but a purchase or sale fee may apply depending on the customer's situation. This creates a secondary revenue stream from the growing population of solar panel owners.
3. Loyalty Bonuses and Promotional Offers: Oxxio periodically offers loyalty bonuses (e.g., cashback on fixed contracts) and promotional gifts (e.g., 50 hours of free electricity as a birthday gift for variable contract customers). These promotions serve as customer retention levers and may involve co-funded partner campaigns.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Oxxio is a Dutch residential energy supplier providing electricity (100% green from European wind) and natural gas to Dutch households under four contract types: fixed (1 or 3 years), variable (no fixed term), dynamic (hourly/daily market rates), and hybrid (dynamic electricity + fixed gas). All customer interactions—sign-up, contract management, meter readings, billing, switching, and support—are delivered through a proprietary mobile app, web portal, and AI chatbot, with no physical retail presence.

Product overview

Oxxio is a Dutch energy supplier offering a portfolio of four distinct energy contracts (Oxxio Vast, Oxxio Variabel, Oxxio Dynamisch, and Oxxio Hybride) bundled with digital self-service tools. The core offering is supplemented by the Oxxio App for mobile energy management, Mijn Oxxio web portal, and supporting services including a free overstapservice (switching assistance), spoedaanvraag (emergency connection), verhuisservice (moving assistance), and betalingsregeling (payment plans). Customers can choose electricity only or electricity plus gas, with all electricity being 100% green from wind sources.

Differentiator

Problem solved

Functional benefit

Products and services

• Oxxio Vast Fixed-price energy contract offering stable, fixed delivery rates for 1 or 3 years, providing price certainty with no fluctuations during the contract period. Includes 100% green electricity from European wind farms and standard natural gas. Designed for Dutch residential customers who want budget predictability.
• Oxxio Variabel Variable-rate energy contract with no fixed term commitment. Energy tariffs can change several times per year. Can be cancelled at any time without cancellation fees. Includes 100% green electricity from European wind farms. Designed for tenants, temporary residents, and households preferring flexibility over price certainty.
• Oxxio Dynamisch Dynamic energy contract where prices move with real-time market rates—electricity prices change hourly, gas prices daily. Allows customers to save by planning consumption during cheaper periods. No return delivery costs for solar panel owners. Provides next-day price forecasts and smart notifications (Slim Seintje) for significant price movements. Designed for prosumers, solar panel owners, and market-savvy consumers.
• Oxxio Hybride Hybrid energy contract combining dynamic electricity pricing (hourly market rates) with fixed gas pricing (1 or 3 years). No return delivery costs for solar panel owners. Designed for customers wanting market flexibility for electricity while protecting against gas price volatility.
• Modelcontract Standard model energy contract offered by Oxxio for easy comparison with other suppliers. Available in two variants: (1) variable rate, indefinite term with quarterly rate adjustments on 1 January, 1 April, 1 July, and/or 1 October; (2) fixed rate for 1 year. Can only be concluded by telephone.
• Oxxio App Mobile application providing 24/7 self-service energy management. Features include real-time consumption tracking (per appliance category), bill payment, Jaarcheck (annual bill forecaster), meter reading submission, contract management, and 24/7 chatbot support. Available on iOS and Android with a 4-star customer rating. Serves as the primary customer interface for Dutch residential energy customers.
• Mijn Oxxio Online customer portal for managing energy accounts, viewing consumption, checking tariffs, adjusting payment amounts (termijnbedrag), and accessing invoices. Companion to the mobile app for desktop users.
• Spoedaanvraag Energie Emergency energy connection service delivering electricity and gas within 2 days of application. No extra costs for emergency requests. Customers can track application status through the app.
• Verhuisservice Moving service allowing customers to transfer their energy contract to a new address. Includes option to take contract to new home, start a new contract, or cancel when moving. Free transfer service with no cancellation fees when moving with existing contract.
• Overstapservice Free switching service where Oxxio handles the entire transition from previous energy supplier. Rated 8.4/10 by customers in GfK Energiemonitor. Customers never lose energy during the switch.
• Betalingsregeling Payment arrangement service allowing customers to pay outstanding bills in installments. Minimum amount of 60 euros, with flexible payment terms. Can be managed through the app or Mijn Oxxio portal.

Quantifiable outcome

• Customer switching service rated 8.4/10 in the GFK Energiemonitor
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature7 records

Partnerships

Five partnerships are on record, tiered minor and core.

• KPNminorChannel Partner/ Reseller/ Distributor · 1 January 2019In 2019, Oxxio expanded its offering to include internet, TV, and landline services through a partnership with KPN, providing bundled discounts to customers. In 2022, Oxxio refocused exclusively on energy, and the internet, TV, and calling services were transferred back to KPN. The partnership was subsequently wound down.
• Eneco GroupcoreStrategic or Co-development PartnerOxxio is a wholly-owned subsidiary of the Eneco Group, one of the Netherlands' largest energy companies. The relationship provides Oxxio with operational scale, shared digital infrastructure, and the sustainability credibility of a major energy group. Oxxio continues to operate as a distinct consumer brand under the Eneco umbrella. The acquisition by Eneco occurred during the 2010-2012 period, as documented in Oxxio's company history timeline.
• FSC (Forest Stewardship Council)minorOthersSince 2007, Oxxio uses only FSC-certified paper for all printed materials, reflecting the company's commitment to sustainability. Where possible, Oxxio prefers digital communication over physical mail.
• Milieu CentraalminorStrategic or Co-development PartnerOxxio collaborated with Milieu Centraal (the Dutch environmental knowledge center) to launch the BespaarCheck (Savings Check) feature in the app during the 2010-2012 period, providing customers with personalized energy-saving recommendations.
• Gedragscode Leveranciers Slimme MetersminorOthersOxxio has signed the access declaration for the Gedragscode Leveranciers Slimme Meters (Code of Conduct for Smart Meter Suppliers), committing to process personal metering data in accordance with privacy standards approved by the College bescherming persoonsgegevens (Dutch Data Protection Authority).

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Eneco: Oxxio's parent company and the largest green-energy supplier in the Netherlands. Competes in the same residential energy market but with a broader portfolio including heating installation, solar, and B2B services.
• Essent: One of the largest Dutch energy suppliers (part of E.ON). Directly competes for residential electricity and gas customers across the Netherlands with broad product bundles including heating and solar.
• Vattenfall (Netherlands): Major Dutch residential energy supplier with a wide product portfolio including dynamic pricing, solar, and EV charging solutions. Direct competitor in the same Dutch retail market.

Direct peers

• Budget Energie: Direct Dutch price-comparison-driven energy supplier competing head-to-head with Oxxio for value-oriented residential switchers; similarly digital-first and focused on transparent pricing.
• Greenchoice: Dutch green-only energy supplier competing with Oxxio on sustainability credentials and digital customer experience in the residential segment.
• Vandebron: Dutch energy supplier founded on direct-from-producer sourcing model; competes with Oxxio for sustainability-minded residential customers and offers dynamic pricing.
• Powerpeers: Dutch peer-to-peer energy supplier offering transparent dynamic pricing and a digital platform — overlapping with Oxxio's self-serve, transparent positioning.
• ANWB Energie: Dutch energy supplier leveraging the ANWB brand association to compete on trust and simplicity — closest analogue to Oxxio's brand-driven, consumer-friendly positioning.

Emerging players

• Tibber: Digital-first energy retailer operating in the Netherlands with hourly dynamic pricing and an integrated app for EV/heat-pump load shifting — most direct overlap with Oxxio Dynamisch.
• EnergyZero: Dutch dynamic-pricing energy supplier focused on variable market-rate contracts; competes directly with Oxxio Dynamisch in the prosumer and EV-charging customer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/oxxio
• Facebookfacebook.com/oxxio

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Oxxio