Reliable Office Solutions

What Reliable Office Solutions does

Reliable Office Solutions is a privately held office-technology solutions provider founded around 1976 and headquartered in Staten Island, New York, with three tri-state offices (Staten Island, Woodbridge NJ, and Manhattan). The company distributes Canon hardware — MFP copiers/printers, desktop printers, wide-format systems (imagePROGRAF, ColorWave, PlotWave), digital presses (imagePRESS color, varioPRINT monochrome), and imageFORMULA scanners — and integrates a layered software stack comprising uniFLOW and PaperCut MF for managed print, DocuWare, GlobalSearch and eCopy for document management, and GoToConnect (hosted VoIP) and Avaya IP Office (on-premise VoIP) for business telecommunications. Service offerings include managed IT (24/7 monitoring, help desk, business continuity), and equipment service contracts with a stated 2-hour emergency response SLA.

The go-to-market is consultative field sales via account executives and major account representatives, supported by three physical locations and a quote-request-driven website. Revenue mechanics blend one-time hardware/license sales with recurring managed services: managed print, document management subscriptions, hosted VoIP recurring revenue, and ongoing service contracts. Distribution is through direct enterprise sales plus authorized-dealer status with Canon and channel partnerships with DocuWare, GoToConnect, Square 9, uniFLOW (NT-ware), and PaperCut.

Customer segmentation is vertically led: education (Brooklyn Charter School, The Brearley School, Wagner College) is the primary named vertical and SMB/enterprise is the primary size tier, with cultural institutions (The Morgan Library & Museum) as a secondary segment. Pricing is custom-quote based with multi-year service contracts; no public pricing is disclosed. The leadership team — including CEO Billy Hanson (since 1999, ex-Ernst & Young), Sales Manager Carla Brogdon (28 years in-office-technology sales), and Service Manager Lynroy Simon Jr. (30 years in equipment service) — carries 100+ years of combined experience, and the firm reports over 3,000 clients across the tri-state area and nationally.

Name

Reliable Office Solutions

Legal name

Reliable Office Solutions

Website

https://reliableoffice.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Reliable Office Solutions is a privately held Canon authorized dealer founded in 1976, selling and servicing office printers, copiers, scanners, managed print software, document management, VoIP and managed IT services to over 3,000 SMB and education customers across the US tri-state area.

Ownership category

akta.pro rank

Product category

Office Technology Equipment and Managed Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Office Administrative Services (561110), Other Business Service Centers (including Copy Shops) (561439), Electronic and Precision Equipment Repair and Maintenance (81121), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Prepackaged Software (7372)

akta.pro primary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

akta.pro secondary industries

Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Cloud DR, Backup & Business Continuity (BPAEACAJ)

Keywords

• Office equipment supply
• Managed print services
• Document management solutions
• Business VoIP services
• IT managed services

Headquarters

HQ city

Staten Island

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain

Revenue model

1. Hardware Sales: Sale of office equipment including MFP copiers/printers, desktop printers, wide format printers, digital presses (color and monochrome), and scanners. These are primarily Canon-branded products sold through authorized dealer relationships.
2. Managed Print Services: Recurring revenue from managed print services using uniFLOW and PaperCut MF software, providing print tracking, control, secure print release, and cost allocation across customer printer fleets.
3. Document Management Solutions: Revenue from DocuWare, GlobalSearch, and eCopy document management platforms, likely as subscription or license fees for cloud, on-premises, or hybrid deployments.
4. Hosted VoIP Services: Monthly recurring revenue from GoToConnect hosted VoIP/hosted PBX services providing enterprise-grade phone system features, local and LD dial-tone, voicemail, and advanced PBX features.
5. On-Premise VoIP Solutions: Revenue from Avaya IP Office solutions with various editions supporting different user capacities, sold as software licenses with optional hardware.
6. Managed IT Services: Ongoing IT services including 24/7 network monitoring, help desk support, business continuity/data backup solutions, and custom project work such as hardware/software procurement, deployments, and migrations.
7. Service and Support Contracts: Revenue from service contracts providing emergency service within 2 hours, certified technician support, and ongoing maintenance for office equipment.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Reliable Office Solutions is an authorized Canon dealer and office technology provider that sells and services multifunction copiers/printers, desktop printers, wide-format printers, digital presses (color and monochrome), and document scanners. The company bundles this hardware with managed print software (uniFLOW, PaperCut MF), document management platforms (GlobalSearch, DocuWare, eCopy), business VoIP solutions (GoToConnect hosted, Avaya IP Office on-premise), and managed IT services including 24/7 network monitoring and help desk support.

Product overview

Reliable Office Solutions operates as an office technology provider offering a comprehensive portfolio of hardware, software, and services. The hardware portfolio centers on Canon products including imageRUNNER ADVANCE multifunction copiers/printers, imageCLASS desktop printers, imagePROGRAF/ColorWave/PlotWave wide-format printers, imagePRESS color digital presses, and varioPRINT monochrome digital presses, plus imageFORMULA document scanners. Software offerings include managed print solutions (uniFLOW, PaperCut MF), document management platforms (GlobalSearch, DocuWare), and document capture/routing (eCopy). Telecommunications includes GoToConnect hosted VoIP and Avaya IP Office on-premise systems. IT services cover network monitoring, help desk support, business continuity, and custom project work. The company serves the tri-state area with three locations and maintains over 3,000 clients, positioning itself as a one-stop solution for office technology needs.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Emergency service response within 2 hours
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered primary, core and supporting.

• CanonprimaryTechnology or IntegrationCanon authorized dealer status for the full range of Canon office products including imageRUNNER ADVANCE MFPs, imageCLASS desktop printers, ColorWave and PlotWave wide format printers, imagePRESS color digital presses, varioPRINT monochrome digital presses, and imageFORMULA scanners. Canon provides hardware, training, and technical support.
• DocuWarecoreTechnology or IntegrationDocuWare authorized partner offering document management and workflow solutions to customers. DocuWare is a state-of-the-art platform for managing, processing, and utilizing business information, available as cloud, on-premises, or hybrid solution.
• GoToConnect (LogMeIn)coreTechnology or IntegrationGoToConnect hosted VoIP partner providing enterprise-grade hosted PBX features and voice quality through the cloud. ROS delivers these services to business customers with award-winning voice quality and top-rated customer service.
• AvayacoreTechnology or IntegrationAvaya IP Office partner offering on-premise VoIP solutions with editions supporting from 100 to 3,000 users. Provides flexible deployment options including cloud, on-premise, or hybrid configurations.
• uniFLOW (NT-ware)coreTechnology or IntegrationuniFLOW partner offering cloud-based printing, scanning, and accounting solutions for Canon devices. Provides flexible authentication, secure printing, document scanning, and cost tracking capabilities.
• PaperCutcoreTechnology or IntegrationPaperCut MF partner providing complete control over print, copy, scan, and fax through embedded software on copiers and MFDs. PaperCut solutions are in use at over 50,000 sites worldwide.
• Square 9 (GlobalSearch)supportingTechnology or IntegrationSquare 9 partner offering GlobalSearch cloud-based content management and document management solutions enabling capture, sharing, and secure management of business information.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RJ Young: Canon authorized dealer offering MFP/printers, managed print services, document management and IT services to SMB and enterprise customers in the U.S. Southeast — directly comparable business model and vendor stack to ROS.
• Gordon Flesch Company: Family-owned office technology dealer offering Canon/HP printers, managed print, document solutions and unified communications to Midwest businesses — closely matches ROS's mix of hardware, managed services and VoIP.
• Les Olson Company: Office equipment dealer with a similar Canon-heavy portfolio, managed print services, document management and IT services for SMB and enterprise customers across the Western U.S.
• Marco: Office technology and managed services provider in the Upper Midwest delivering copiers/printers, managed print, hosted VoIP, managed IT and document management — comparable to ROS across hardware, software and IT services.

Broad incumbents

• HP: Major OEM of printers, MFPs and managed print services (HP Managed Print Services) that competes with ROS for hardware sales and managed services contracts.
• Xerox: Global incumbent in office printing and managed document services; competes with ROS for printer/MFP and managed print business at the enterprise tier.
• Canon USA: Original equipment manufacturer of the Canon product family ROS resells; a broader incumbent whose direct channel and enterprise programs overlap with ROS's offerings.
• Ricoh USA: Office technology OEM and managed services provider offering printers, MFPs, document management and IT services that overlaps with ROS's portfolio.
• Konica Minolta Business Solutions: OEM of MFPs and production printers and provider of managed print, document and IT services — competes with ROS in hardware, managed print and document workflow.

Regional players

• Atlantic Tomorrow's Office: Northeast U.S. office technology provider offering managed print, document management and IT services — comparable to ROS in geography and product mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/_reliableoffice
• Facebookfacebook.com/reliableoffice
• LinkedInlinkedin.com/company/reliable-office-solutions-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliable Office Solutions