What Think Connected does

Think Connected is a privately held, founder-owned IT services firm headquartered at 365 Main Street in San Francisco's financial district, founded in 2003 by Tom Ivers (President) and Derek Grunewald (Head of Operations). The company operates as a single-source managed IT services provider for small and mid-sized businesses, combining four core service pillars: managed services (recurring monitoring, security, networking, desktop support, and helpdesk), project implementation (network design, compliance, disaster recovery, and server deployments), strategic consulting and planning (IT roadmaps and virtual CIO services), and staff augmentation. The underlying technology stack is Microsoft-centric, with the firm holding Cloud Solutions and Server Specialist designation in the Microsoft Partner program, and integrates AWS, Cisco Meraki, VMware, Fortinet, Veeam, RingCentral, Zoom, and Jive to deliver cloud, security, networking, backup, and unified communications services.

The firm's customer base spans multiple verticals including academic institutions, construction and real estate development, non-profits, data center operators, architecture and engineering firms, and financial/wealth management. Named case studies include Aldersly (senior living), Fisher Development (construction, where the firm delivered over 50% reduction in server footprint), and BACR (community services, where SD-WAN infrastructure replaced costly MPLS). Think Connected employs 11-50 people, serves clients primarily in the San Francisco Bay Area with national reach, and generates revenue through monthly subscription managed services, one-time project fees, and professional services engagements with quote-based, non-publicly-disclosed pricing.

Operationally, the company relies on a consultative, direct-sales GTM motion driven by its website, case studies, and customer referrals, with no disclosed institutional investment, no M&A activity, no funding rounds, and no app or software product of its own. The business model is fundamentally a labor-based services model rather than a software or platform business, with growth dependent on engineering headcount and SMB account acquisition.

Name

Think Connected

Legal name

Think Connected, LLC

Website

https://thinkconnected.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Think Connected is a privately held, founder-owned managed IT services firm founded in 2003 in San Francisco, providing cloud, security, networking, and helpdesk services to small and mid-sized businesses across multiple verticals in the Bay Area and nationally.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Network, Infrastructure & Data Center Integration (BPAEAAAK), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

Keywords

• Managed IT services
• IT infrastructure management
• Cloud services management
• Network security services
• IT consulting services

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Ongoing IT infrastructure management with proactive monitoring, security, networking, desktop support, and helpdesk services. Provided as a tailored services platform with recurring revenue model.
2. Project Implementation: One-time IT projects including network design/deployment, auditing and compliance, disaster recovery, server infrastructures, and education market IT solutions.
3. Strategic Consulting & Planning: IT roadmap definition, virtual CIO services, software consulting and development, and business process optimization.
4. Staff Augmentation: Supplemental Bay Area IT staff support for temporary project-based resources, vacation coverage, and staff skill set augmentation.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Think Connected provides end-to-end managed IT services for SMB organizations, combining ongoing infrastructure management (monitoring, asset lifecycle, security operations, SIEM, helpdesk, VOIP, desktop and mobile device management) with project-based network design and deployment, disaster recovery, auditing and compliance, and strategic IT consulting including virtual CIO and IT roadmap services. As a Microsoft Partner (Cloud Solutions and Server Specialist), the firm delivers cloud services management across Microsoft 365, Azure, AWS, and GSuite alongside on-premise infrastructure (Hyper-V/VMware server virtualization, multi-site networking, cabling).

Product overview

Think Connected is a full-service IT services firm (not a software product company) providing comprehensive IT solutions from the cloud to the desktop. The company operates as a single-source IT service provider in the SMB market, combining four core service pillars: Managed Services (ongoing infrastructure management and monitoring), Project Implementation (time-bound IT projects and deployments), Strategic Consulting & Planning Services (IT roadmap and virtual CIO services), and Staff Augmentation (flexible IT staffing). These core offerings are supplemented by specialized service modules including Security Services (SOC, SIEM), Network Services, Cloud Services Management (MS365, Azure, AWS, GSuite), VOIP/Unified Communications (Zoom, Jive, RingCentral), Desktop & Mobile Device Management, On-Premise Infrastructure, and Helpdesk Services. Think Connected is a Microsoft Partner Program Cloud Solutions and Server Specialist, serving customers since 2003 primarily in the San Francisco Bay Area and nationally.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services Comprehensive ongoing IT infrastructure management for SMB clients, including agent-based monitoring with proactive problem remediation, asset lifecycle management, security operations center (SOC) management and SIEM setup, network setup and support, desktop and mobile device management, on-premise server and multi-site network infrastructure, cloud services management across Microsoft 365, GSuite, Azure, and AWS, helpdesk ticketing and triage, and VOIP/unified communications.
• Project Implementation One-time IT project delivery services for SMB clients covering network design and deployment, IT auditing and compliance, disaster recovery and cloud-based DR setup, server infrastructure implementation (including hyperconverged and high-availability environments), and academic market IT solutions.
• Strategic Consulting & Planning Services Strategic IT advisory services for SMB clients including IT roadmap definition, virtual CIO services, software consulting and development, and business process optimization, helping organizations plan and execute their long-term IT strategy from on-premise through hybrid to fully cloud-based infrastructure.
• Staff Augmentation Flexible IT staffing and supplemental support providing Bay Area IT staff augmentation for project-based engagements, vacation coverage, and skill set augmentation on the client's internal IT team.

Quantifiable outcome

• Over 50% reduction in server footprint and necessary in-house data center space for one construction client
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status as Cloud Solutions and Server Specialist. Partnership involves integration with Microsoft 365 (Email, Teams, SharePoint, OneDrive), Azure cloud services, and Microsoft server administration including Active Directory and Group Policy.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud services partnership providing AWS infrastructure management and cloud solutions for clients.
• Cisco MerakicoreTechnology or IntegrationNetworking technology partnership involving MX/MS/MR device configuration, VLANs, VPNs, and firewall rules for client infrastructure.
• VMwarecoreTechnology or IntegrationServer virtualization partnership providing VMware virtualization solutions for client environments.
• CDWminorChannel Partner/ Reseller/ DistributorTechnology products and solutions distributor/reseller partner.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorTechnology distribution partner for procurement and supply chain.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• SHI International: SHI International is a large IT solutions provider offering managed services, cloud, security, and unified communications — overlapping capability set with Think Connected though at significantly larger scale and customer profile.
• CompuCom: CompuCom is a large IT services and managed services incumbent covering endpoint, network, and cloud support — comparable at the capability layer (managed services, networking, cloud) though at a much larger enterprise scale.
• CDW: CDW is a broad IT hardware, software, and services reseller with growing managed services offerings — overlapping with Think Connected's procurement relationships (CDW is listed as a partner) and cloud/managed services delivery.
• ConnectWise: ConnectWise is a broad incumbent providing PSA, RMM, and cybersecurity platforms to the MSP market — comparable in target buyer (MSPs themselves) and overlapping with the operational tooling Think Connected uses to deliver managed services.
• Kaseya: Kaseya is a broad incumbent in the MSP ecosystem, providing RMM, PSA, and security platforms used by thousands of MSPs — overlapping with Think Connected's RMM/MDM-driven managed services delivery and representing a potential tooling partner/competitor.
• Insight Enterprises: Insight Enterprises is a broad IT solutions integrator offering managed services, cloud, and hardware procurement — overlapping with Think Connected's project implementation and cloud services management at larger scale.

Direct peers

• Ntiva: Ntiva is a US-based managed IT services provider delivering managed services, cloud, cybersecurity, and IT consulting to SMB and mid-market clients — a closely comparable offering to Think Connected's four-pillar SMB MSP model.
• Dataprise: Dataprise provides managed IT services, cybersecurity, cloud, and unified communications to SMB and mid-market clients across the US — directly overlapping Think Connected's managed services, security/SOC, and UC portfolio.
• Taylored Systems: Taylored Systems is a Midwest-based SMB-focused managed IT services and cloud provider offering managed services, network, and cybersecurity — comparable in service mix and SMB target customer profile to Think Connected.

Others

• Ingram Micro: Ingram Micro is a global IT distribution partner (also listed as a Think Connected partner) supplying hardware and software procurement — comparable as a supply-chain ecosystem participant rather than a direct services competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Think Connected