Independent Connections

What Independent Connections does

Independent Connections (IndyConn) is a privately held managed IT services provider headquartered in Pittsfield, Massachusetts, with additional offices in Hartford, Connecticut, and East Greenbush, New York. The company delivers a full-spectrum IT services portfolio to small and mid-sized businesses and healthcare organizations across New England, including 24/7 managed IT support, hybrid and cloud infrastructure, data center colocation, cybersecurity services and a dedicated Security Operations Center, Microsoft 365 migration and SharePoint/Power BI implementation, Meditech hosting and disaster recovery for healthcare systems, data storage, and project-based IT consulting. A vendor-agnostic approach and quote-based pricing underpin its go-to-market, with sales-led direct outreach to mid-market buyers supplemented by content marketing, whitepapers, community sponsorships, and a 24/7 helpdesk (413-997-HELP).

The underlying technology stack is built on standard enterprise vendor relationships rather than proprietary infrastructure: Microsoft (Office 365, SharePoint, Power BI, PowerApps), Cisco for networking, HP for hardware, Pure Storage for enterprise storage, Rapid7 for security analytics, Meditech for healthcare systems, and distribution partnerships with Ingram Micro and Pax8. IndyConn has developed one named proprietary product, Power Archive, a compliance-ready data archiving solution with encryption, automated retention policies, and audit trails. The company is founder-operated under CTO Shayne Flaherty with a team of 1-10 employees claiming over 50 years of combined IT experience, and was recognized with a 2021 Bronze Stevie Award (Startup of the Year) from the American Business Awards.

Revenue is generated primarily through recurring managed services subscriptions, IT retainer contracts, colocation fees, and project-based consulting. Customer concentration is weighted toward healthcare providers in the Berkshire region, with named logos including Berkshire Health Systems, Berkshire Medical Center, Fairview Hospital, North Adams Regional Hospital, Integritus Healthcare, Holyoke Medical Center, Signature Healthcare, and Kimball Farms Assisted Living, supplemented by accounts in manufacturing, education, retail, media, and finance. No external funding, M&A, or investor ownership signals are present; the company operates independently with no disclosed subsidiaries, no public listing, and no parent entity.

Name

Independent Connections

Legal name

Independent Connections

Website

https://independent-connections.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Independent Connections (IndyConn) is a regional managed IT services provider based in Pittsfield, MA, delivering managed IT, cybersecurity, cloud, Microsoft 365, Meditech hosting, and data center colocation services to small and mid-sized businesses and healthcare organizations across New England.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Implementation & Integration Services (BPAEAEAB)

akta.pro secondary industry

Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud computing services
• Hybrid infrastructure
• Data center colocation

Headquarters

HQ city

Pittsfield

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT support including monitoring, maintenance, troubleshooting, security patching, server platform and application hosting. Provided as subscription-based services with customizable service levels from basic support to complete management.
2. IT Retainer Services: Pre-paid professional IT support ensuring technical resources are available on-demand. No long-term contracts or hidden costs. Flexible support for routine maintenance, project rollouts, or unexpected challenges.
3. Data Center Colocation: Enterprise-level infrastructure colocation providing secure environment for housing mission-critical IT equipment with redundant power, robust connectivity, and 24/7 monitoring.
4. Cybersecurity Services: Proactive security strategies including 24/7 threat monitoring, detection and response, IT process audits, virtual CISO services, and risk assessments.
5. IT Consulting and Projects: Project-based consulting for IT strategy, planning, system design, technology upgrades, migrations, and vendor implementation support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Independent Connections (IndyConn) provides managed IT services for small and mid-sized businesses and healthcare organizations across New England, including 24/7 IT Managed Solutions, IT Retainer Services, hybrid infrastructure, cloud computing, cybersecurity with a Security Operations Center, data center colocation, Meditech hosting and disaster recovery, and Microsoft 365/SharePoint/Power BI services. The company delivers vendor-agnostic, customizable service levels backed by a local, founder-operated team with over 50 years of combined IT experience.

Product overview

Independent Connections (IndyConn) is a managed IT services provider offering a comprehensive portfolio of technology services. Their core offerings include IT Managed Solutions for ongoing 24/7 support, IT Retainer Services for flexible on-demand expertise, and Infrastructure as a Service for scalable hosting. They provide IT consulting for project execution, hybrid infrastructure combining on-premise and cloud resources, and full cloud computing services for cloud migration. Their security portfolio includes Cybersecurity Services and a dedicated Security Operations Center (SOC) for 24/7 threat monitoring. They specialize in Microsoft ecosystems with Office 365 Migration and Support plus SharePoint and Power BI Services for collaboration and analytics. Data services encompass Data Center Colocation, Meditech Hosting and Disaster Recovery for healthcare, and Data Storage Services. The company operates as a vendor-agnostic MSP serving healthcare and niche markets with enterprise-level expertise delivered locally.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Managed Solutions Proactive IT support offering 24/7 monitoring, security patching, platform and application hosting, helpdesk and desktop support, and disaster recovery for business continuity, targeted at organizations lacking full in-house IT coverage.
• IT Retainer Services Pre-paid, flexible on-demand IT support for routine maintenance, project rollouts, and unexpected challenges, delivered without long-term contracts or hidden costs for businesses needing overflow or part-time IT capacity.
• IT Projects and Consulting Project-based IT consulting including strategy roadmapping, system and network design, technology migrations, and vendor implementation support for clients executing discrete technology initiatives.
• Hybrid Infrastructure Services Combined on-premises and cloud infrastructure solutions with predictive analytics, application virtualization, data center modernization, and operations monitoring for clients needing flexible, scalable infrastructure.
• Cloud Computing Services Cloud migration and management services including cloud readiness assessment, hybrid cloud integration, cloud backup, and risk assessments to help organizations move workloads to the cloud.
• Cybersecurity Services Proactive cybersecurity services including multi-factor authentication, security architecture analysis, IT process audits, and virtual CISO services to mitigate risk and meet compliance obligations.
• Security Operations Center (SOC) Services 24/7 threat monitoring and response with real-time detection, incident containment, and compliance management to address evolving cyber threats for clients needing continuous security oversight.
• Office 365 Migration and Support End-to-end Microsoft 365 cloud migration including planning, data and email migration, user configuration, ongoing support, and security compliance assistance for organizations moving to Office 365.
• SharePoint and Power BI Services SharePoint collaboration platform implementation and Power BI analytics dashboard development enabling data visualization, business intelligence, and collaborative content management for clients.
• Data Center Colocation Services Enterprise-level colocation with redundant power and cooling, physical security, and 24/7 technical monitoring, housing customer-owned IT hardware in secure facilities.
• Meditech Hosting and Disaster Recovery Secure, HIPAA-compliant hosting for Meditech healthcare systems with rapid disaster recovery capabilities for hospitals, health systems, and medical facilities.
• Data Storage Services Scalable storage infrastructure combining secure on-premises and cloud options, with backup and recovery, storage monitoring, and compliance retention support for growing businesses.

Quantifiable outcome

• 24/7 helpdesk and security operations center with real-time threat analysis
• +1 more outcomes

Named customers20 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and standard.

• MicrosoftcoreTechnology or IntegrationIndyConn is a Microsoft partner providing Office 365 migration and support services, SharePoint and Power BI implementation. The company offers planning, data migration, configuration, user training, and ongoing Microsoft 365 support.
• CiscocoreTechnology or IntegrationTechnology vendor for networking infrastructure solutions. Cisco logo appears in customer technology section indicating their role as a technology partner.
• HP (Hewlett-Packard)standardTechnology or IntegrationTechnology vendor for hardware solutions including servers, storage, and workstations.
• Pure StoragestandardTechnology or IntegrationTechnology vendor for enterprise storage solutions. Logo appears in technology section of customer page.
• Rapid7standardTechnology or IntegrationCybersecurity technology vendor providing security analytics and vulnerability management solutions. Logo appears in technology partner section.
• Ingram MicrostandardChannel Partner/ Reseller/ DistributorTechnology distributor and channel partner for IT products and solutions. Logo appears in technology section indicating their role as a distribution partner.
• Pax8standardChannel Partner/ Reseller/ DistributorCloud distribution platform for managed service providers. Enables IndyConn to deliver cloud solutions to customers.
• MediTechcoreTechnology or IntegrationHealthcare IT vendor for medical records systems. IndyConn provides Meditech hosting and disaster recovery services for healthcare organizations.

Scale indicators3 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Ntiva: Regional US managed IT services and cybersecurity provider serving SMB and mid-market clients. Highly comparable to IndyConn as a regional MSP combining managed services, cloud, and 24/7 helpdesk against similar buyer profiles.
• Dataprise: US managed IT, cybersecurity, and cloud services provider focused on SMB and mid-market clients. Closely overlaps with IndyConn across managed services, hybrid infrastructure, security, and Microsoft 365 delivery.
• CMIT Solutions: Franchise-model managed IT and cybersecurity provider targeting SMBs across multiple US regions. Comparable business model and customer profile to IndyConn, with managed services as the core offering.
• NetGain Technologies: Regional managed IT and cybersecurity firm serving healthcare and mid-market organizations. Directly comparable to IndyConn given its healthcare IT hosting/security focus and SMB customer base.
• Carousel Industries: IT services and managed services provider for mid-market and enterprise customers with deep Microsoft, Cisco, and security partnerships. Comparable to IndyConn in vendor stack and managed services delivery model.

Broad incumbents

• Converge Technology Solutions: Larger North American IT solutions and managed services provider covering cloud, infrastructure, and security at scale. Competes for similar mid-market and healthcare accounts but at meaningfully greater scale and geographic reach than IndyConn.
• Kyndryl: Global IT infrastructure services provider offering managed infrastructure, cloud, and security services. Represents the enterprise-scale incumbent that increasingly targets the same mid-market and healthcare accounts IndyConn serves.
• SHI International: Large IT solutions and services provider combining procurement, managed services, cloud, and security. Overlaps with IndyConn on the Microsoft 365, infrastructure, and security stack but operates at far greater scale.

Others

• Rapid7: Cybersecurity technology vendor whose tooling IndyConn resells and integrates into its SOC offering. Adjacent rather than directly competitive, but shapes the partner-and-product context in which IndyConn delivers managed security.
• Pax8: Cloud distribution platform for managed service providers. Adjacent ecosystem participant that enables IndyConn to procure and resell Microsoft, security, and infrastructure offerings to its customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/IndependentConnections
• LinkedInlinkedin.com/company/independent-connections
• Xx.com/IndependentCon9

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Independent Connections