Intelligent IT
Intelligent IT is a New York City-based, AI-first managed service provider selling 24/7 helpdesk, cybersecurity, compliance, and AI-agent products through its nine-product AiT platform to mid-market and SMB clients in healthcare, legal, finance, and professional services.
- Company typePrivate
- Founded2002
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Intelligent IT does
Intelligent IT (legal name: Intelligent Group) is a private, AI-first managed service provider headquartered in New York City, founded in 2002. It sells enterprise-grade managed IT services — 24/7 helpdesk, cybersecurity, compliance, cloud infrastructure, and fractional CIO/CTO advisory — to mid-market and SMB clients in healthcare, legal, finance, professional services, manufacturing, and logistics. The company's defining technical asset is the AiT product family, a nine-product platform anchored by the Ops Control Plane (central monitoring dashboard) and the Helix AI Platform (Discovery scanning and Threat Hunter continuous testing). The proprietary AI engine analyzes 500+ indicators in real-time, auto-remediates 40% of helpdesk tickets and 85% of predicted issues, and is built on a multi-tenant, vendor-agnostic architecture with SOC 2 Type II, CMMC Level 2, and HIPAA certifications supporting regulated verticals.
The AiT stack extends into security (SOC Sentinel, Dark Web Monitor), AI agents (Hosted Agents, Agent Studio, AI Gateway, AiTLLM Private AI, Compliant Copilot, Shadow AI Watch, Avatar Studio, Voice Concierge), business operations (AiTCRM for MSPs, AiT Ops, AiTBMS for LEED/ESG facilities, AiTAttend), and community/training (Inner Circle, 5 Pillars, AI Enablement Academy). The revenue model combines recurring monthly subscriptions (managed IT tiers, SOC Sentinel starting at $2,000/month), bundled product subscriptions, and project-based professional services including the cohort-based AI Enablement Academy (Operator $1,950, Director $3,950, Executive $4,950). Go-to-market is sales-led on the enterprise/mid-market end, augmented by self-serve PLG entry points (free IT, cybersecurity, and AI audits; pricing and ROI calculators), with a separate channel motion selling SOC Sentinel and Hosted Agents to other MSPs. Notable integrations span Microsoft (AI Cloud Partner, Defender, 365), Google SecOps, CrowdStrike, NinjaOne, Mosyle, Aruba, and EHR/practice management systems, giving the platform broad interoperability without vendor lock-in for clients or MSP partners.
Intelligent IT firmographics
Firmographics- Name
- Intelligent IT
- Legal name
- Intelligent Group
- Website
- https://intelligentitnyc.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Intelligent IT is a New York City-based, AI-first managed service provider selling 24/7 helpdesk, cybersecurity, compliance, and AI-agent products through its nine-product AiT platform to mid-market and SMB clients in healthcare, legal, finance, and professional services.
- Ownership category
- akta.pro rank
Intelligent IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Responsible AI, AI Governance & Compliance Services (BPAEAHAJ), Audit, Explainability & Accountability Tooling (traceability, reporting) (HDAAAKAL)
Keywords
Where Intelligent IT is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Intelligent IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT services billed monthly, including 24/7 helpdesk, security monitoring, cloud management, and compliance support. Revenue from service tiers with varying levels of support.
- AiT Product Suite: Standalone and bundled AI platform products including SOC Sentinel, Hosted Agents, CRM, building management, and attendance systems. Sold as subscriptions or MSP bundles.
- Professional Services: IT assessments, migrations, implementations, and fractional CIO/CTO services. AI Enablement Academy training programs (Operator, Director, Executive tracks).
- SOC Sentinel Monitoring: 24/7 AI-powered security operations center starting at $2,000/month with continuous threat monitoring and automated response.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | AiT SOC Sentinel - AI-Powered SOC |
| Subscription | Multi-year contract | Operator Track - AI Enablement Academy |
| Subscription | Multi-year contract | Director Track - AI Enablement Academy |
| Subscription | Multi-year contract | Executive Track - AI Enablement Academy (Beta) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Intelligent IT product offering
Product offeringCore offering
Intelligent IT (operating as Intelligent Group) is an AI-first managed service provider (MSP) delivering 24/7 managed IT services, cybersecurity, and compliance support alongside its proprietary AiT platform family — nine products including Helix AI, AiT Ops, AiTCRM, SOC Sentinel, AiTBMS, Hosted Agents, Inner Circle, 5 Pillars, and AiTAttend. The offering bundles US-based senior engineering support with AI-driven automation (auto-remediating 40% of tickets, predicting 85% of issues) across helpdesk, security, cloud, and compliance for SMB, mid-market, and enterprise clients.
Product overview
Intelligent IT operates as an AI-first managed service provider (MSP) offering a unified platform-plus-modules architecture called the AiT product family (9 products) managed from the Ops Control Plane at ops.intelligentit.io. The core platform includes Ops Control Plane (central monitoring dashboard) and Helix AI Platform (AI intelligence layer with Discovery and Threat Hunter). The AI agents portfolio spans AiT Hosted Agents, AiT Agent Studio, AiT LLM (Private AI), AiT AI Gateway, and the 5 AI Services SKUs (Compliant Copilot, Shadow AI Watch, AI Gateway, Avatar Studio, Voice Concierge). Business operations products include AiT CRM (MSP-specific CRM), AiT Ops (AI IT operations), AiT BMS (building intelligence/LEED), AiT Attend (attendance tracking), Inner Circle (mastermind community), and 5 Pillars (B2B sales methodology). Security offerings include AiT SOC Sentinel (AI-native SOC) and Dark Web Monitor. The platform is complemented by managed IT services (helpdesk, security, compliance, cloud, strategy) serving healthcare, finance, legal, manufacturing, and professional services industries.
Differentiator
Problem solved
Functional benefit
Brands
- AiT Platform: AI-powered control plane and product family including Helix AI, AiT Ops, AiTCRM, SOC Sentinel, AiTBMS, Hosted Agents, Inner Circle, 5 Pillars, and AiTAttend.
- AiT Hosted Agents
- AiT SOC Sentinel
- AiTCRM
- AiTBMS
- Helix
- Inner Circle
- 5 Pillars
- AiTAttend
Products and services
- Managed IT Services Comprehensive managed IT services for SMB, mid-market, and enterprise clients including 24/7 helpdesk, fully managed IT, co-managed IT, hardware and software procurement, and IT projects/migrations, backed by US-based senior engineers and AI-driven automation.
- Cybersecurity & Compliance Services Security and compliance services for SMB through enterprise clients covering managed SOC monitoring and response, threat protection, email security, compliance support (SOC 2, HIPAA, CMMC), security awareness training, and phishing testing.
- Cloud & Infrastructure Services Cloud and infrastructure services covering Microsoft 365 management, cloud migrations, backup and disaster recovery, network architecture and Wi-Fi, and remote workforce enablement for distributed teams.
- IT Strategy & Leadership Services Strategic IT leadership services for organizations that lack a full-time CIO/CTO, including fractional CIO/CTO engagements, IT assessments and roadmapping, technology budgeting and planning, and vendor management.
- AI Workflow Automation AI-powered workflow automation services that automate repetitive business tasks, AI ticketing and support, AI knowledgebase agents, automated onboarding and offboarding, and automated compliance reporting.
- AiT SOC Sentinel AI-native security operations center (SOC) that shadows existing MSSP or in-house SOCs, surfaces blind spots, auto-correlates MSSP tickets with SIEM alerts, and autonomously triages Microsoft Defender alerts. Subscribed by 50+ MSP clients and also available direct.
- AiT Hosted Agents Compliance-first hosted AI agents for healthcare, legal, finance, and education with multi-framework support (Claude, GPT, Llama, custom models), deployable into Slack or Teams workspaces, with HIPAA-ready, SOC 2 certified capabilities.
- AiTBMS — Building Intelligence Vendor-agnostic building intelligence platform for smart facilities providing LEED compliance tracking and real-time energy and occupancy analytics, integrated with Mosyle, Aruba, and building management systems.
- AiTCRM — CRM for MSPs Customer relationship management (CRM) platform purpose-built for managed service providers, featuring a lead-to-renewal workflow with built-in security assessments and multi-tenant client management.
- Ops Control Plane Unified control plane providing centralized monitoring of all AiT products, CI pipelines, and team actions from a single dashboard with alerting via Slack, Teams, and email.
- Helix AI Platform AI intelligence layer for business operations including Helix Discovery for security posture scanning and Helix Threat Hunter for continuous infrastructure testing and proactive threat hunting.
- AiT AI Gateway Unified API layer for multiple LLMs enabling request routing to Claude, GPT, Llama, or custom models with built-in audit logging, cost tracking, and usage controls.
- Voice Concierge HIPAA-compliant, multi-lingual conversational voice AI for after-hours support, appointment reminders, patient outreach, and care coordination, integrated with practice management systems.
- Dark Web Monitor Daily credential exposure monitoring service that scans client domains for leaked credentials on the dark web and triggers password reset and MFA enforcement workflows.
- AI Enablement Academy Cohort-based training program with three tracks (Operator, Director, Executive) teaching AI-first managed service operations and AI adoption, priced at fixed amounts ($1,950 / $3,950 / $4,950 beta).
Quantifiable outcome
- 40% of helpdesk tickets auto-remediated before human involvement
- +9 more outcomes
Companies that use Intelligent IT
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles5 records
Intelligent IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability12 records
Feature9 records
Intelligent IT partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Cloud AI Partner with Microsoft 365 Management services. AI Gateway supports GPT integration. AiT SOC Sentinel integrates with Microsoft Defender for AI security triage. Strategic partner for cloud infrastructure and AI capabilities.
- GooglecoreGoogle SecOps integration for AiT SOC Sentinel. Security operations platform integrated with Google Cloud security tools for comprehensive threat detection and response.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
Intelligent IT competitors and assessment
Company assessmentDirect peers
- Atera: AI-powered all-in-one RMM and PSA platform built for SMB-focused MSPs, with an AI copilot for ticket automation and patch management — directly comparable to Intelligent IT's AiT Ops, Helix AI, and AiTCRM stack serving the same MSP and SMB IT buyer.
- Rewst: Robotic process automation platform purpose-built for MSPs, integrating with PSA/RMM tools to automate repetitive tickets and workflows — overlaps with Intelligent IT's AI Workflow Automation, automated ticketing, and '10,000+ automated fixes' value proposition for the same MSP channel.
- Guardz: AI-driven cybersecurity and compliance platform designed for MSPs serving SMBs, covering endpoint, email, and cloud — directly competes with Intelligent IT's AiT SOC Sentinel, Dark Web Monitor, and compliance automation for the same MSP+SMB use cases.
- Cynomi: AI-powered virtual CISO platform for MSPs and MSSPs that automates cybersecurity posture assessment and compliance evidence — overlaps with Intelligent IT's Trust & Compliance portal, automated compliance reports, and fractional CIO offerings.
- NinjaOne: Endpoint management and RMM platform with broad MSP adoption and a growing automation/AI roadmap — comparable to AiT Ops and AiTCRM, and already a named integration partner for Intelligent IT's SOC Sentinel.
- MSP360: Cloud-first backup, RMM, and remote management tools aimed at small and mid-sized MSPs — directly comparable in target buyer and managed services focus, with overlapping automation and integration messaging.
- Field Effect: Cybersecurity platform purpose-built for SMBs and the MSPs that serve them, combining endpoint protection, MDR, and compliance — comparable to AiT SOC Sentinel and managed security services for regulated SMB verticals like healthcare and legal.
Broad incumbents
- ConnectWise: Largest incumbent MSP software suite (PSA, RMM, cybersecurity, compliance) — Intelligent IT's AiT platform family competes across overlapping categories but at a much smaller scale against ConnectWise's broad portfolio and installed base.
- Kaseya: Major MSP platform company offering RMM, PSA, security, and backup under brands like Datto and VSA — broad incumbent whose bundled AI-driven security and compliance roadmap overlaps Intelligent IT's SOC and compliance automation positioning.
Others
- Pax8: Cloud commerce marketplace and enablement platform for MSPs — not a direct product competitor but a key channel ecosystem where Intelligent IT's AiT Hosted Agents and SOC Sentinel could be listed to reach thousands of MSP resellers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Intelligent IT social profiles
Digital presenceIntelligent IT compliance and trust
Trust signalCompliance4 records
Intelligent IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intelligent IT leadership team
Management profileNumber of profiles
Profiles1 record
Intelligent IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intelligent IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intelligent IT
What does Intelligent IT do?
Intelligent IT (operating as Intelligent Group) is an AI-first managed service provider (MSP) delivering 24/7 managed IT services, cybersecurity, and compliance support alongside its proprietary AiT platform family — nine products including Helix AI, AiT Ops, AiTCRM, SOC Sentinel, AiTBMS, Hosted Agents, Inner Circle, 5 Pillars, and AiTAttend. The offering bundles US-based senior engineering support with AI-driven automation (auto-remediating 40% of tickets, predicting 85% of issues) across helpdesk, security, cloud, and compliance for SMB, mid-market, and enterprise clients.
Is Intelligent IT a public or private company?
Intelligent IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Intelligent IT founded?
Intelligent IT was founded in 2002. It employs 1 to 10 people.
Where is Intelligent IT based?
Intelligent IT is headquartered in New York, United States, in the North America region.
How does Intelligent IT make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are aiT Product Suite, professional Services and SOC Sentinel Monitoring.
Who are Intelligent IT's main competitors?
Direct peers on record are Atera, Rewst, Guardz, Cynomi, NinjaOne, MSP360 and Field Effect. Broad incumbents are ConnectWise and Kaseya. Pax8 is listed as an others.
Does Intelligent IT have an API?
Yes. Intelligent IT offers two API products: Hosted Agents API for deploying compliance-first AI agents, and API Explorer for exploring the API. The APIs support multi-framework LLM orchestration with built-in audit logging, cost tracking, and usage controls. Developer documentation is at studio.intelligentit.io.
What industry is Intelligent IT in?
Intelligent IT's product category is Managed IT Services. Its primary akta.pro industry code is HDAEANAE, Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 5415 and its SIC code is 7372.