RB Retail and Service Solutions

What RB Retail and Service Solutions does

RB Retail and Service Solutions, operating under the brand RB Pool & Spa, is a privately held vertical SaaS company founded in 2003 and headquartered in Monroeville, United States. It sells a cloud-based business management platform purpose-built for pool and spa retailers and service companies in North America. The platform unifies four core modules (Retail & POS, Scheduling & Service, Inventory Management, and CRM & Customer Experience) under a single system, with extended premium add-ons covering online bill pay, mobile field service, water test sync, payments (Smart Pay), customer messaging, project and construction management, and ecommerce. The company has continuously operated the platform for over 20 years and maintains a documented set of 10+ integrations, including a core integration with Poolcorp, the dominant industry distributor.

The business operates on a recurring subscription SaaS revenue model with annual billing and quote-based, non-public pricing. Go-to-market combines consultative direct sales, inside sales (1-866-933-9099 and [email protected]), and website-driven self-evaluation through product tours, an ROI calculator, and downloadable collateral. Distribution is concentrated in North America. The leadership team is led by President Rick Brunori. The company markets features such as 20+ hours per week in claimed time savings and unlimited training and live support, with customer testimonials drawn exclusively from SMB pool and spa operators (e.g., Total Pool Care, Fisher Pools & Supplies, Water Works). No funding rounds, no disclosed revenue, and no public ownership are referenced, and the absence of disclosed ownership stakes or institutional investor information limits visibility into cap table and scale signals.

Name

RB Retail and Service Solutions

Legal name

RB Retail and Service Solutions

Website

https://rbretailandservicesolutions.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

RB Retail and Service Solutions (RB Pool & Spa) is a US-based vertical SaaS company founded in 2003 that provides a cloud-based business management platform for SMB pool and spa retailers, service companies, and installers across North America, with core modules for POS, scheduling, inventory, and CRM plus a growing suite of premium add-ons.

Ownership category

akta.pro rank

Product category

Vertical Business Management Software (Pool & Spa)

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)

akta.pro secondary industries

ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Pool spa software
• Point-of-sale system
• Field service management
• Inventory management software
• Business management platform

Headquarters

HQ city

Monroeville

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: The company operates as a cloud-based software platform providing ongoing access to its pool and spa business management system, suggesting a recurring subscription revenue model.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

RB Retail and Service Solutions provides a cloud-based, industry-specific business management platform for pool and spa retailers and service companies. The unified system combines retail/POS, scheduling and field service, inventory management, and CRM, extended by premium add-on modules.

Product overview

RB Retail and Service Solutions offers a unified platform designed specifically for pool & spa businesses. The core system combines four integrated modules: Retail & POS (point-of-sale and checkout), Scheduling & Service (dispatch, routing, and field service), Inventory Management (stock tracking and reordering), and CRM & Customer Experience (customer records and loyalty). These core capabilities work together as a single connected system. The product portfolio is extended through premium add-on modules including Online Bill Pay, Mobile Services App, Water Test Sync, Smart Pay, Customer Messaging, Project & Construction Management, and Online Store & Web Services. Founded in 2003, the platform serves pool & spa retailers and service companies across North America with vendor integrations to partners like Poolcorp.

Differentiator

Problem solved

Functional benefit

Products and services

• Retail & POS Point-of-sale system for pool & spa retailers enabling faster checkouts, accurate inventory tracking, and customer rewards management.
• Scheduling & Service Service management module with smarter dispatching, route optimization, and service history tracking for field technicians.
• Inventory Management Stock tracking across multiple locations with automated reordering and shortage prevention capabilities.
• CRM & Customer Experience Customer relationship management with complete customer records, preference tracking, and loyalty building features.
• Online Bill Pay Premium module enabling customers to pay bills online anytime, making payment convenient and improving cash flow.
• Mobile Services App Mobile application allowing technicians to close sales and complete service calls on the go from their mobile devices.
• Water Test Sync Syncs water test results instantly with customer records and billing for accurate chemical recommendations and invoicing.
• Smart Pay Payment processing add-on that recovers credit card fees and protects profit margins for businesses with a compliant, branded checkout solution.
• Customer Messaging SMS/text messaging module enabling direct communication with customers from the application for reminders, promotions, and updates.
• Project & Construction Management Project management module for tracking construction and installation jobs to keep them on time and on budget.
• Online Store & Web Services E-commerce integration enabling online sales with a fully synchronized storefront connected to POS and inventory.

Quantifiable outcome

• Save 20+ hours per week through reduced paperwork and manual tasks

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature10 records

Partnerships

One partnership is on record.

• PoolcorpcoreTechnology or IntegrationPoolcorp is a major vendor integration partner providing inventory and product data synchronization with RB's pool and spa business management software. This integration allows customers to automate reorders and access real-time product information.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Housecall Pro: Housecall Pro provides field service management software for home service professionals, including pool and spa cleaners. It overlaps with RB on scheduling, invoicing, customer communication, and online payments, targeting the same small operator buyer.
• Lightspeed Retail: Lightspeed Retail is a cloud POS and retail management platform serving specialty retailers including pool and spa stores. It competes with RB's Retail & POS module by offering modern point-of-sale, inventory, and ecommerce for omnichannel retail operators.
• Square for Retail: Square for Retail offers POS, inventory, and customer engagement tools aimed at small and mid-sized retailers. While not pool-specific, it is a credible substitute for RB's Retail & POS capabilities for cost-conscious pool retailers.
• ServiceTitan: ServiceTitan is a leading field service management platform for home and commercial service businesses including pool and spa. While broader in scope, it competes for the same pool service operator customers with a more modern UX, deeper analytics, and significantly larger R&D investment.
• Jobber: Jobber is a field service management platform for SMB service businesses across many home service verticals including pool and spa. It competes with RB's Scheduling & Service module by offering modern CRM, dispatch, and customer communication tools to the same operator persona.

Emerging players

• ServiceTrade: ServiceTrade is a commercial service operations platform with contractor and route-based service business features. It competes with RB on service history tracking, technician mobile experience, and customer communication workflows.
• Buildertrend: Buildertrend provides construction project management software for residential builders and remodelers, including pool construction. It competes for RB's Pool & Spa Construction/Installation segment on project tracking, scheduling, and budget management.
• Service Fusion: Service Fusion is a field service management platform serving small to mid-sized service companies across verticals including pool and spa. It overlaps with RB on scheduling, dispatch, invoicing, and customer management with a more modern interface.

Direct peers

• PoolTrac Software: PoolTrac provides pool and spa service business management software including route management, chemical tracking, and customer billing. It targets the same pool service company segment as RB with a similarly domain-specialized offering.
• SK-Software (Pool Office Manager): SK-Software produces Pool Office Manager, a software suite purpose-built for pool and spa retailers and service companies covering POS, service, inventory, and accounting. It is the most direct vertical competitor to RB, serving the same customer base with comparable domain-specific functionality.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/rbcontrol
• LinkedInlinkedin.com/company/rbck-enterprises

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RB Retail and Service Solutions