Technical Upgrade

Name

Technical Upgrade

Legal name

Technical Upgrade, LLC

Website

https://technicalupgrade.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cloud computing solutions
• IT consulting
• Network security services
• Virtualization services

Headquarters

HQ city

Durham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed service contracts providing comprehensive IT management including monitoring, troubleshooting, security maintenance, and help desk support. Revenue generated through recurring monthly/annual fees based on service scope.
2. Cloud Solutions: Cloud-based services including data storage, backup, disaster recovery, and hosted infrastructure solutions. Revenue from cloud resource consumption and management fees.
3. Professional Services: Consulting, implementation, installation, configuration, and maintenance services. One-time project fees and hourly consulting charges for services like network design, cabling, web development, and custom systems.
4. Hardware and Software Sales: Sale and installation of IT hardware, software licenses, and equipment including computers, networks, servers, and related components.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Technical Upgrade delivers professional IT consulting, managed IT services, cloud computing, virtualization, and business network services. The firm provides comprehensive IT infrastructure management including remote monitoring, 24/7 help desk, security implementation, and hardware/software installation/maintenance for businesses of all sizes, with particular strength in compliance standards such as HIPAA, PCI DSS, SOX, and NIST.

Product overview

Technical Upgrade is an IT support and consulting services firm that operates as a single, unified service offering rather than a platform-plus-modules architecture. Their core portfolio consists of four interconnected service areas: Managed Services (providing comprehensive IT infrastructure management, remote monitoring, 24/7 help desk, and security), Cloud Solutions (encompassing data security, storage, and hosted services via Microsoft Azure, SharePoint, OneDrive, iCloud, DropBox, and Google Drive), Virtualization (virtual machine solutions to reduce hardware costs and improve continuity), and Business/Network Services (web development, network design, cabling, and security implementation). These services are designed to work together as an end-to-end IT solution — from initial evaluation and design through ongoing support, monitoring, maintenance, and security — delivered by certified professionals to small and medium businesses, non-profits, and startups.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services

Quantifiable outcome

• Over 10 years of service with zero system failures reported by long-term client
• +1 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft Partner specializing in Microsoft Office 365, Teams, SharePoint, and Microsoft Azure cloud solutions. Provides expert implementation and support for Microsoft products.
• Cisco-MerakicoreTechnology or IntegrationOfficial Cisco-Meraki Partner providing network solutions including wireless, switching, security, and enterprise mobility management.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• EAC (EAC Consulting Solutions): Mid-Atlantic and Southeast-focused IT consulting and managed services firm serving regulated industries — comparable in geographic and vertical focus to Technical Upgrade's NC-based regulated-vertical practice.

Broad incumbents

• CDW: Large, diversified IT solutions and services provider offering hardware, software, cloud, and managed services across enterprise and mid-market — overlaps with Technical Upgrade's hardware resale and managed services, but at significantly larger scale.
• Insight Enterprises: Global IT solutions provider with hardware, software, cloud, and services — adjacent incumbent that competes for the same SMB/mid-market buyers with broader portfolio capabilities.

Direct peers

• Ntiva: Mid-Atlantic and national managed IT services provider serving SMB and mid-market clients with managed services, cloud, cybersecurity, and 24/7 help desk — directly comparable to Technical Upgrade's core offering.
• Dataprise: Managed services and cybersecurity provider focused on mid-market and SMBs across the US, offering co-managed IT, cloud, and help desk — closely aligned with Technical Upgrade's managed services and compliance posture.
• Impact Networking: Managed IT, cloud, and document services provider serving SMB and mid-market clients nationwide, with comparable managed services, cloud, and infrastructure offerings.
• ITsavvy: IT solutions and managed services provider offering cloud, security, networking, and 24/7 support for SMB and mid-market — comparable in service breadth and go-to-market.
• NetGain Information Systems: Regional managed IT services and cloud provider serving SMB and mid-market clients with managed services, cloud, and security — directly comparable in target segment and service mix.
• BlackPoint IT Services: Managed services, cloud, and security provider serving SMB and mid-market clients in the Mid-Atlantic and Southeast US, with a comparable 24/7 help desk and managed services model.
• US Signal: Managed IT, cloud hosting, and data protection provider serving SMB and mid-market clients — comparable in cloud, managed services, and disaster recovery offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TechUpgrade
• YouTubeyoutube.com/Technicalupgrade
• Facebookfacebook.com/TechnicalUpgrade
• LinkedInlinkedin.com/company/technicalupgrade
• Instagraminstagram.com/technicalupgrade

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Technical Upgrade