Global Partner

What Global Partner does

Global Partner is a French IT services company founded in 2011 that operates as a converged, single-point-of-contact provider of managed IT services for small and mid-sized organizations. The company delivers its offer under the "Bureau Connecté 360°" (Connected Office 360°) concept, bundling network infrastructure, cybersecurity, unified communications, backup and recovery, business intelligence, and office equipment into a unified client-facing service, primarily targeting PME (small and medium enterprises), ETI (mid-cap firms), Associations, and Professions Libérales (notaries, lawyers, bailiffs) across France. Named deployments include multi-site connectivity and telephony rollouts for notary networks (GIE Huisaction covering 80 offices; EXESUD across Toulouse/Castres/Albi) and 21-site connectivity for healthcare/social provider ADAPEI77.

The technical stack is delivered almost entirely through third-party vendor partnerships rather than proprietary infrastructure. Core platforms include 3CX for VoIP and unified communications, Fortinet and F-Secure for endpoint and network security, Veeam for data backup, Zeendoc for electronic document management and dematerialization, Microsoft Office 365 for productivity, Dell for hardware, ServiceNav for infrastructure supervision, PaperCut for print management, and ReportOne for business intelligence. The company's main proprietary-facing asset is the Espace Client Dédié, a secure bidirectional portal that consolidates contracts, equipment inventories, invoices, and intervention requests for each client. The firm is RGPD (GDPR) compliant and operates from headquarters registered in Paris with operational offices in Neuilly-Plaisance, and regional agencies in Lyon/Rhône-Alpes and Bordeaux, with a reported installed base of more than 500 clients.

Name

Global Partner

Legal name

GLOBAL PARTNER

Website

https://global-partner.fr

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Partner is a French managed IT services provider founded in 2011, delivering converged networking, cybersecurity, unified communications, and IT infrastructure under its "Bureau Connecté 360°" concept to more than 500 PME, ETI, associations, and liberal professions across France.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Management Consulting Services (8742)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Work Management & Collaboration Suites (BPAMAMAG)

Keywords

• Managed IT services
• Cybersecurity solutions
• Unified communications
• Network infrastructure management
• Cloud hosting services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing management and maintenance of client IT infrastructure including network, security, telecommunications and cloud solutions. Revenue generated through recurring service contracts.
2. Professional Services: Consulting, audit, implementation, and deployment services for IT transformation projects. Includes diagnostic assessments, infrastructure deployment and training.
3. Hardware and Equipment Sales: Sale of IT equipment including servers, networking gear, endpoints, printers and telecommunications devices as part of comprehensive IT solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Global Partner provides managed IT services to French SMEs, mid-size enterprises, associations, and liberal professions through its flagship "Bureau Connecté 360°" (Connected Office 360) concept, acting as a single point of contact for networking, cybersecurity, telephony, IT infrastructure, office equipment, and application solutions. The company designs, deploys, and operates converged IT systems including unified communications (3CX VoIP), document dematerialization (Zeendoc), business intelligence (Report One), data backup, endpoint/network security, and dedicated client portals. Services are delivered via recurring managed contracts complemented by professional services, hardware resales, and custom infrastructure projects.

Product overview

Global Partner operates as an IT services company offering the 'Bureau Connecté 360' (Connected Office 360) concept — a unified services portfolio covering network infrastructure, cybersecurity, unified communications, IT management, and application solutions for SMEs, associations, and liberal professions. The core platform is organized around three pillars: improving internal organization, simplifying IT vendor management, and securing information systems. Key named products include 3CX for VoIP and unified communications, Zeendoc for document dematerialization and electronic signature, and Report One for activity reporting, all delivered as part of a converged, single-interlocutor service model.

Differentiator

Problem solved

Functional benefit

Products and services

• Bureau Connecté 360° (Connected Office 360) Flagship converged IT services offering covering networking, security, telephony, IT management, office equipment, and application solutions delivered as a single point of contact for SMEs and mid-size enterprises.
• 3CX Unified Communications Professional VoIP and unified communications platform offering call recording, chat, internal/external video conferencing, screen sharing, document sharing, polls, temporary status management, instant messaging via SMS/WhatsApp, and mobile apps across Windows, macOS, Chrome OS, Linux, iOS, and Android.
• Zeendoc Document Dematerialization Document dematerialization and electronic document management software for archiving, classifying, retrieving, and securely exploiting documents, including invoice and expense report automation, validation workflows, and electronic signature via a trusted third party.
• Report One Business Intelligence Activity reporting and business intelligence solution deployed for performance monitoring and financial reporting, particularly for SME clients.
• Cybersecurity Solutions Comprehensive network and endpoint cybersecurity services including firewall, application control, intrusion prevention, advanced threat detection, virus propagation protection, URL filtering, SD-WAN security backbone, multi-operator redundancy, VPN/SSL remote access, and endpoint security with machine learning, behavioral and signature-based analysis, memory protection, malware blocking, disinfection, quarantine, and modification rollback.
• Data Backup and Recovery Data backup services for business data protection managed through Veeam solutions, providing secure backup and recovery as part of the IT infrastructure portfolio.
• IT Infrastructure & Network Management Managed IT infrastructure services including network design, deployment, and maintenance, SD-WAN, internet connectivity (ADSL, SDSL, FTTH, 4G, Fibre), multi-site interconnectivity, and remote/mobile user access via IPSec/SSL VPN.
• Espace Client Dédié (Dedicated Client Portal) Secure bidirectional online portal giving clients access to all contracts, equipment inventory, invoices, intervention requests with tracking, and customizable team member access, with group-level consolidation for multi-entity organizations.
• IT Consulting & Audit Advisory services including IT system diagnostic, internal organization improvement, process digitalization, mobility and remote work solutions, and financial auditing of IT infrastructure.

Quantifiable outcome

• Serving 500+ clients across France
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• ThaliecoreStrategic or Co-development Partner · 6 October 2021Family-owned IT services company acquired for approximately €2.3 million through bank buyout. Acquisition expanded Global Partner's presence from Paris to Bordeaux and consolidated additional sales.
• EURIDIS BUSINESS SCHOOLminorStrategic or Co-development Partner · 1 September 2020Partnership for recruiting alternates and graduates, increasing visibility among young talents through conferences and meetings. School focuses on sales training for digital and innovative solutions. Present in 7 major French cities with 1,500+ students annually.
• 3CXcoreTechnology or Integration · 1 January 2018Global Partner has administered 3CX VoIP solution since 2018. 3CX is a world leader in VoIP technology with 12 million daily users across 190 countries, providing unified communications, video conferencing, and mobile connectivity.
• GIE HuisactioncoreChannel Partner/ Reseller/ DistributorNational network of 80 notary offices across France and overseas. GLOBAL PARTNER serves as exclusive telephony partner, providing unified communications and network solutions for member offices.
• Zeendoc (Sages Informatique)coreTechnology or IntegrationPartnership since 2019 for document dematerialization and electronic document management solutions. Zeendoc helps businesses archive, classify, retrieve and exploit documents securely with electronic signature capabilities.
• FortinetcoreTechnology or IntegrationSecurity solutions partner providing firewall, intrusion prevention, and network security technologies as part of Global Partner's cybersecurity offerings.
• F-SecurecoreTechnology or IntegrationEndpoint security partner providing advanced threat protection, detection and response solutions for enterprise and SMB clients.
• MicrosoftcoreTechnology or IntegrationTechnology partner providing Microsoft 365 and related solutions as part of integrated IT services offering.
• DellcoreTechnology or IntegrationHardware partner providing servers, workstations and related IT equipment as part of infrastructure solutions.
• VeeamcoreTechnology or IntegrationBackup and data management solutions partner for enterprise data protection and recovery.
• OVHcoreTechnology or IntegrationWeb hosting provider based in Roubaix, France, hosting the Global Partner website and potentially providing cloud infrastructure services.
• IntuitionminorImplementation/ SI/ Consulting PartnerRecruitment service provider handling candidate management for job applications through their platform.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Sopra Steria: Major French-headquartered IT services and systems integration group serving large enterprises and public sector. Comparable to Global Partner in offering managed IT, consulting, and infrastructure services, but operates at vastly larger scale and primarily targets enterprise accounts.
• Devoteam: French IT consulting and managed services firm with strong cloud and cybersecurity practices. Overlaps with Global Partner across managed IT services and security offerings for mid-market clients, but serves a broader international footprint.
• Econocom: European digital transformation and managed services provider headquartered in France. Comparable in offering end-to-end IT infrastructure, workspace, and financing solutions to mid-market and enterprise customers across multiple geographies.
• SPIE ICS: French IT managed services and digital infrastructure subsidiary of SPIE Group. Directly competes with Global Partner in managed IT, cybersecurity, and unified communications for PME/ETI and large enterprise clients across France.
• Axians (VINCI Energies): VINCI Energies' ICT brand providing managed IT, network, and cybersecurity services across Europe. Directly comparable in bundling connectivity, security, and communications under a converged-services model for mid-market clients.

Direct peers

• Helpline: French managed services and IT support specialist with similar 360° converged services positioning (infrastructure, security, cloud, support). Most direct head-to-head competitor for PME/ETI managed IT contracts in France.
• SCC France: European IT infrastructure services provider with strong French operations offering managed services, hardware integration, and multi-vendor support. Comparable end-to-end IT services model targeting mid-market organizations.
• Hardis Group: French IT services and software firm offering consulting, integration, and managed services for supply chain and digital transformation. Comparable in serving mid-market French clients with multi-year service engagements.
• Aciome: French IT services specialist focused on regulated professions including notaires. Direct vertical peer to Global Partner in the notary segment with comparable telephony, document management, and secure connectivity offerings.

Emerging players

• Konica Minolta IT Solutions France: Office equipment and managed print services arm with growing managed IT services practice in France. Comparable in bundling hardware, print, document management, and IT services for SME clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/global-partner
• Facebookfacebook.com/globalpartner.fr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Partner