What InteractOne does

InteractOne is a US-based B2B and industrial eCommerce agency founded in 1998 and headquartered in Cincinnati, Ohio. The firm delivers end-to-end eCommerce services across Shopify Plus, Magento/Adobe Commerce, and BigCommerce, including platform builds, migrations, upgrades, ongoing maintenance, and digital marketing (SEO, PPC, email, content, analytics). Its primary customers are mid-market B2B manufacturers and distributors typically doing $1M–$50M online, with secondary exposure to direct-to-consumer brands and verticals such as industrial, automotive, healthcare, and aviation. The firm reports 250+ brand clients, 500+ completed projects, and $1.4B in annual client merchant revenue flowing through its implementations, with an average client tenure exceeding five years.

The agency operates a platform-plus-services model: core commerce platforms form the storefront infrastructure, while digital marketing, AI Commerce automation, automotive fitment, WordPress content sites, and Epicor Commerce Connect integration are layered on top as complementary capabilities. All development, marketing, and strategy work is delivered by a 27+ person senior-level team based in the US, with no offshore handoffs. Revenue is generated through a mix of project-based development engagements (typically $40K–$120K+ per project) and recurring digital marketing and maintenance retainers, supplemented by staff augmentation services. The firm holds certified partnerships with Adobe (Bronze Solution Partner), Shopify, BigCommerce, Google, and Klaviyo (Master-level), and is privately held with no external investors identified.

Name

InteractOne

Legal name

Interact One Inc.

Website

https://interactone.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

InteractOne is a US-based B2B and industrial eCommerce agency founded in 1998 in Cincinnati, Ohio, delivering Shopify, Magento, and BigCommerce development, migrations, digital marketing, and ERP integration services to mid-market manufacturers and distributors.

Ownership category

akta.pro rank

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. eCommerce Development Services: Project-based development services for platform builds, migrations, and custom integrations. Pricing varies by project scope from $40,000-$120,000+ for BigCommerce projects and $60,000-$120,000+ for Magento projects.
2. Digital Marketing Retainers: Ongoing SEO, PPC, email marketing, and content creation services. Flexible support retainers covering security patches, platform updates, and continuous feature enhancements.
3. Maintenance and Support Services: Flexible support retainers for ongoing maintenance, bug fixes, and technical improvements. Act as technical insurance policy for client revenue streams.
4. Staff Augmentation: Dedicated developer or team embedding alongside client staff month to month, or scoped project work. US-based certified developers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

InteractOne is an eCommerce and digital marketing agency that designs, develops, and supports B2B and industrial online stores on Shopify, Shopify Plus, Magento/Adobe Commerce, and BigCommerce. The firm bundles platform implementation, custom B2B functionality (catalogs, punchout, quoting, approvals), ERP integrations, and digital marketing services (SEO, PPC, email, content, analytics) into end-to-end project, retainer, and managed service engagements for manufacturers, distributors, and brands.

Product overview

InteractOne is a B2B and industrial eCommerce agency offering end-to-end services across three core platforms: Shopify Plus, Adobe Commerce (Magento), and BigCommerce. The company provides a unified portfolio of platform development (new builds, migrations, upgrades, and ongoing maintenance/support), digital marketing (SEO, PPC, email marketing, content creation, analytics), and specialized services including AI Commerce automation, Automotive Fitment, Epicor Commerce Connect support, and WordPress for content-focused sites. The architecture is a platform-plus-services model: the core eCommerce platforms (Shopify, Adobe Commerce, BigCommerce) serve as the storefront infrastructure, while marketing services, AI automation, integrations, and support are layered on top as complementary capabilities. All services are delivered by a US-based senior team in Cincinnati, Ohio, with no offshore handoffs.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Commerce Proprietary AI Commerce capability that adds AI-driven product discovery and conversational commerce to clients' Shopify, Magento/Adobe Commerce, or BigCommerce storefronts, helping shoppers find products through natural-language interactions. Targeted at manufacturers, distributors, and brands seeking to modernize product discovery on B2B and D2C sites.
• B2B eCommerce Services End-to-end B2B eCommerce services covering custom catalogs, customer-specific pricing, punchout, quote negotiation, approval workflows, and re-platforming for manufacturers, distributors, and industrial brands.
• Shopify & Shopify Plus Development Design, build, and customization services on Shopify and Shopify Plus, including theme work, app integrations, and storefront optimization for brands selling direct to consumers or running hybrid B2B/D2C models.
• Magento & Adobe Commerce Development Certified Magento and Adobe Commerce implementation, custom module development, and re-platforming services for mid-market and enterprise merchants that require highly customizable B2B and complex commerce functionality.
• BigCommerce Development BigCommerce storefront design, development, and customization for brands and mid-market merchants seeking a SaaS commerce platform with strong headless and B2B capabilities.
• Magento Support & Maintenance Ongoing support, monitoring, security patching, and maintenance retainers for merchants running Magento and Adobe Commerce platforms, delivered by certified developers.
• eCommerce Migrations & Upgrades Re-platforming and upgrade services that move merchants between commerce platforms (for example, Magento to Shopify Plus or to Adobe Commerce) while preserving data, SEO, and integrations.
• Epicor Commerce Connect Support Integration, configuration, and ongoing support for Epicor Commerce Connect, enabling manufacturers and distributors to connect Epicor ERP with their eCommerce storefronts for real-time inventory, pricing, and order data.
• Automotive Fitment Data Integration Integration of automotive fitment data into product detail pages, enabling shoppers to confirm part compatibility with specific vehicles — used by aftermarket parts and accessories merchants on Shopify, Magento, and BigCommerce storefronts.
• SEO / Organic Search Search engine optimization services covering technical SEO, on-page optimization, content strategy, and link building to drive organic traffic and qualified leads to client storefronts.
• PPC / Paid Search

Quantifiable outcome

• 500% conversion increase for B2B brand after migration and optimization
• +6 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability4 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• Shopify PluscoreTechnology or IntegrationCertified Shopify Partner specializing in Shopify Plus implementations. Provides scalable builds, migrations, and custom app development for high-growth brands. Team holds Shopify certifications and partnerships.
• Magento / Adobe CommercecoreTechnology or IntegrationAdobe Solution Partner (Bronze) with deep certified expertise in Adobe Commerce. Extensive Magento certifications across the development team. Proactive monitoring and complex ERP integrations.
• BigCommercecoreTechnology or IntegrationCertified BigCommerce Partner providing custom frontend experiences and complex B2B functionality. US-based certified BigCommerce developers available for staff augmentation.
• GooglecoreTechnology or IntegrationGoogle Partner with certified experts in Google Ads, Shopping feeds, and analytics implementation. Certified for paid advertising campaigns.
• KlaviyocoreTechnology or IntegrationCertified Klaviyo partner with Master certifications. Specializes in email automation, audience segmentation, and advanced analytics for eCommerce brands.
• Epicor Commerce ConnectcoreTechnology or IntegrationSpecialized expertise in Epicor Commerce Connect (ECC) integration with Magento/Adobe Commerce. Provides hands-on maintenance, customization, and support for Epicor-integrated stores. Can build custom Epicor connectors.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Corra: US-based digital commerce agency focused on Shopify Plus, BigCommerce, and Adobe Commerce for B2B and B2C brands. Closely comparable in size, platform mix, and mid-market/enterprise client profile, and a direct competitor for the same B2B manufacturer RFPs.
• The Gnar Company: Boutique Magento/Adobe Commerce development agency with a similar Ruby/senior-engineer profile. Comparable in scale, platform specialization, and B2B/industrial client focus, making it a direct head-to-head for the same project pipeline.
• Silk Software: Magento and B2B eCommerce agency serving manufacturers and distributors with ERP-integrated builds. Directly comparable in platform certifications (Adobe Commerce), B2B complexity (custom catalogs, quote flows), and target verticals.
• Netalico: Shopify Plus agency specializing in B2B and complex catalog merchants. Comparable in senior-team delivery model, B2B-first positioning, and emphasis on custom pricing and customer-group logic that mirrors InteractOne's core offerings.
• Human Element: Magento/Adobe Commerce and Shopify Plus agency with strong B2B and integrations practice. Similar in platform mix, mid-market B2B focus, and certification-driven positioning, and a frequent co-bidder on enterprise replatforming RFPs.
• 1Digital Agency: BigCommerce, Shopify, and Magento agency offering end-to-end eCommerce development and digital marketing. Comparable across both the platform-development and SEO/PPC/email service layers InteractOne monetizes.
• MageMontreal: Montreal-based Magento and Adobe Commerce development shop with similar boutique agency structure. Directly comparable on platform specialization and project-based delivery, with cross-border pricing competition for North American clients.

Broad incumbents

• Blue Acorn iCommerce: Larger Adobe Commerce-specialized agency (now part of iCrossing) serving enterprise B2B and B2C brands. Competes for the same Adobe Commerce RFPs as InteractOne but with substantially greater scale, multi-channel capabilities, and enterprise reach.
• Astound Commerce: Global digital commerce agency with deep Adobe Commerce, Salesforce, and Shopify Plus practices. Overlaps with InteractOne on platform builds and ERP integrations but operates at materially larger scale with multinational delivery.
• Guidance: Enterprise eCommerce consultancy (now part of Capgemini Invent) with strong B2B and complex-catalog expertise. Closest large-scale incumbent to InteractOne's B2B/industrial focus, but with global delivery and deeper systems-integration breadth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/interactone

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InteractOne