1.800MD

What 1.800MD does

1.800MD is a privately held, profitable telemedicine company founded in 2009 and headquartered in Charlotte, North Carolina. The company provides 24/7/365 access to a national network of board-certified physicians across all 50 states, delivering acute care consultations for non-emergency conditions via telephone, bi-directional video, and secure email, with an average callback time under 15 minutes. The service extends to behavioral health through a tele-psychiatry and counseling program priced per session, and is supported by a member portal, mobile applications, a physician-facing consultation platform, and a broker/reseller portal for channel partners.

The platform's technology stack includes electronic health and medical records (EHR/EMR), prescription management with e-prescribing to member pharmacies, a symptom checker, wellness tools, an A-to-Z health library, and multi-language support including English, Spanish, and 170+ additional languages. An AI-powered accessibility interface adjusts the website for users with disabilities.

1.800MD generates revenue through a combination of per-employee-per-month (PEPM) subscription fees charged to employer groups, associations, and other organizations, per-consultation fees for individual members, and fixed per-session behavioral health fees ($50-$240). Go-to-market combines direct-to-consumer self-serve acquisition through the website and mobile apps with enterprise field sales targeting employers, supported by a channel partner network of benefits brokers and consultants. The company operates wholly owned subsidiaries Navigo Health, Inc. and Global Express Healthcare, and is led by founder and CEO Andy Jacobson.

Name

1.800MD

Legal name

1-800MD, LLC

Website

https://1800md.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

1.800MD is a privately held telemedicine company founded in 2009 that provides 24/7 board-certified physician consultations and behavioral health services across all 50 states to individuals, employer groups, and associations via a PEPM subscription and per-session pricing model.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK), Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD)

Keywords

• Telemedicine services
• Telehealth platform
• Virtual doctor consultations
• Behavioral health services
• Employee telehealth benefits

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Group Membership Fees (PEPM): 1.800MD generates revenue through per-employee-per-month (PEPM) membership fees charged to employer groups, associations, and other organizations. Membership includes unlimited consultations, access to member portal, wellness tools, and prescription services. Pricing is calculated based on group size and customized packages.
2. Behavioral Health Session Fees: Behavioral health consultations are priced per session: Therapist sessions at $50 (25 min) or $90 (50 min); Psychiatrist sessions at $120 (25 min) or $240 (50 min). These may be covered by insurance with members notified of out-of-pocket costs in advance.
3. Per-Consultation Fees: Individual members pay nominal consultation fees per instance in addition to membership costs. Employers and groups may have different fee structures based on their benefit plans.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

1.800MD provides a telemedicine platform delivering 24/7/365 non-emergency medical consultations and behavioral health services via telephone, bi-directional video, and email with a nationwide network of board-certified physicians. Services are sold to individuals and families as direct memberships and to employer groups, unions, and associations on a Per Employee Per Month (PEPM) basis, with prescriptions delivered electronically to the member's preferred pharmacy. The company also supports physicians joining its provider network and benefits brokers/resellers distributing the service through a dedicated partner portal.

Product overview

1.800MD operates as a telemedicine platform offering a unified suite of telehealth services. The core product is the Telemedicine Platform enabling telephone, bi-directional video, and email consultations with board-certified physicians 24/7. This is complemented by a Behavioral Health Program for tele-psychiatry and therapy sessions. Members access services through the My 1.800MD Member Portal (web-based) and Mobile Application (iOS/Android). Healthcare providers use the Physician Portal to manage consultations, while business partners (brokers/resellers) access the Broker/Reseller Portal for reporting and client management. All components share the underlying infrastructure for electronic health records, prescription management, and member authentication.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 92% of medical issues resolved through 1.800MD consultations
• +5 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Amwell: Amwell (American Well) is an established enterprise telehealth platform serving health systems, health plans, and employers with on-demand urgent care and behavioral health. It is a comparable incumbent competitor in the same employer/B2B virtual care category as 1.800MD, with a broader portfolio including platform services to health systems.
• Teladoc Health: Teladoc Health is the largest publicly traded virtual care company offering 24/7 general medical, behavioral, and specialty telehealth to employers, health plans, and consumers. It directly overlaps with 1.800MD's core PEPM employer and DTC general-medicine offering and competes for the same broker channel.

Direct peers

• HealthTap: HealthTap provides virtual primary care, urgent care, and behavioral health visits to consumers and employers, with a national physician network and subscription options. It is a direct competitor in the same primary care/general medicine telehealth category with comparable multi-modal delivery.
• MDLive: MDLive (now part of Cigna's Evernorth) offers virtual primary care, urgent care, behavioral health, and dermatology to health plans, employers, and consumers. It is a direct peer in B2B and DTC telehealth with overlapping modalities (phone, video) and a 50-state physician network.
• Doctor on Demand: Doctor on Demand provides 24/7 video and phone visits with board-certified physicians for urgent care, behavioral health, and chronic care, sold through employers, health plans, and direct consumers. It is a direct competitor to 1.800MD's general medicine and behavioral health PEPM product.
• PlushCare: PlushCare is a DTC and employer-focused virtual primary care and mental health platform offering same-day appointments, e-prescribing, and insurance integrations. It is a direct peer to 1.800MD in DTC/employer virtual general medicine with similar pricing and modality structure.

Emerging players

• K Health: K Health is a data-driven virtual primary care platform offering 24/7 text-based and video urgent/primary care, often bundled with employer benefits. It is an emerging peer in the same DTC and employer virtual primary care category, differentiated by an AI symptom checker but overlapping on use cases.
• Recuro Health: Recuro Health offers an integrated virtual care platform including primary care, behavioral health, and remote patient monitoring sold to employers, payers, and providers. It is an emerging peer in the same PEPM employer telehealth category, with overlapping product breadth.
• MeMD (now Walmart Health Virtual Care): MeMD provides on-demand urgent care, behavioral health, and primary care via phone and video to employers and consumers, now operating within Walmart Health Virtual Care. It is an emerging peer in employer and DTC virtual general medicine with comparable modalities and pricing.
• Talkspace: Talkspace is a leading virtual behavioral health platform offering therapy and psychiatry via messaging and video, sold B2B2C through employers and health plans and DTC. It directly overlaps with 1.800MD's behavioral health add-on and competes for the same employer BH budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/1800md1
• Facebookfacebook.com/1800MD
• LinkedInlinkedin.com/company/1.800md

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1.800MD