What Astute Technology Management does

Founded in 1998 by Eric Madden as Eric Madden Consulting and rebranded to its current name in the early 2000s, Astute Technology Management is a privately held managed IT services provider (MSP) headquartered in Dublin, Ohio. The company delivers flat-rate, all-inclusive managed IT services to small and midsized businesses (typically 10–200+ employees) across Ohio, operating from three locations (Dublin headquarters, Columbus, and Cincinnati). Its service portfolio centers on a core Managed IT Services subscription covering 24/7 help desk support, unlimited onsite and remote engineering, network health monitoring, and antivirus management, augmented by specialized offerings in Cybersecurity Services (aligned to the NIST Cybersecurity Framework), Co-Managed IT, Data Backup and Recovery (powered by Datto), Cloud Computing, project-based IT Consulting, and a Virtual Chief Information Officer (vCIO) advisory module. The technology stack is built on best-of-breed third-party tools rather than proprietary IP, with Splashtop SOS providing cross-platform remote support, Datto delivering backup and disaster recovery (BDR), and ConnectBooster handling client billing.

Astute generates revenue predominantly through monthly recurring subscription contracts under a flat-rate pricing model with no per-incident or hidden fees, supplemented by project-based consulting engagements. The go-to-market motion is sales-led and geographically concentrated in the Columbus and Cincinnati metro areas, with demand generated through website inquiries, quote requests, content marketing (blog, buyer's guide, social media), local events, and word-of-mouth/referrals. Customer segmentation is vertical-driven across four primary industries: Healthcare (with HIPAA/HITECH compliance consulting), Commercial Construction (Procore, Viewpoint, Sage, QuickBooks integration), Manufacturing (cloud ERP, Industry 4.0, IoT), and Professional Services (FINRA, PCI-DSS, SOX compliance). The firm employs approximately 20 people and has been recognized on the CRN MSP 500 Pioneer 250 list for three consecutive years (most recently March 2026), in addition to earning Inc. 5000, Columbus Business First Fast 50 (2023), Channel Futures MSP 501, and CloudTango MSP Select distinctions, positioning it among the top ~1% of an estimated 40,000 U.S. managed IT service providers.

Name

Astute Technology Management

Legal name

Astute Technology Management

Website

https://astutetm.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Astute Technology Management is a Dublin, Ohio-based managed IT services provider founded in 1998, delivering flat-rate, all-inclusive IT support, cybersecurity, and vCIO consulting to small and midsized businesses across healthcare, commercial construction, manufacturing, and professional services verticals in Ohio.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742)

akta.pro primary industry

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)

akta.pro secondary industries

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• Managed IT services
• Cybersecurity services
• Data backup recovery
• Cloud computing services
• IT consulting services

Headquarters

HQ city

Dublin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Managed IT Services (Flat-Rate Subscription): The company generates revenue primarily through flat-rate, all-inclusive managed IT service agreements billed monthly. Clients pay a single monthly fee covering help desk support, network monitoring, onsite engineering, cybersecurity, and vCIO strategic consulting. This model provides predictable recurring revenue and budgeting for clients. Additional revenue streams include project-based IT consulting, cloud migration services, and one-time project engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Astute Technology Management provides flat-rate, fully managed IT services to small and midsized businesses across Ohio, including 24/7 help desk support, unlimited onsite and remote engineering, network health monitoring, antivirus management, and cybersecurity awareness training. The core managed IT offering is augmented by specialized services in cybersecurity (NIST-aligned), Datto-powered backup and disaster recovery, co-managed IT, cloud computing, project-based IT consulting, and a Virtual CIO (vCIO) strategic advisory practice.

Product overview

Astute Technology Management offers a unified portfolio of IT services organized around a flat-rate managed IT services model. The core offering is Managed IT Services, which serves as the primary platform providing comprehensive 24/7 support, network monitoring, and cybersecurity protections. This core service is augmented by specialized add-on modules including Cybersecurity Services (dedicated security assessments, threat monitoring, and compliance consulting), Co-Managed IT Services (for businesses with existing IT teams), Data Backup and Recovery (powered by Datto), and Cloud Computing (covering migration and management). Strategic advisory services are delivered through the Virtual Chief Information Officer (vCIO) module, which provides technology roadmapping and IT strategy alignment. IT Consulting Services provides project-based engagements for specific initiatives like server migrations and network upgrades. All services are accessible through a Client Portal platform. The company specializes in serving Commercial Construction, Manufacturing, Professional Services, and Healthcare industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Flat-rate, fully managed IT support including 24/7 help desk, unlimited onsite and remote support, network health monitoring, antivirus management, and cybersecurity awareness training, delivered as an all-inclusive monthly service for small and midsized businesses in Ohio.
• Cybersecurity Services
• Co-Managed IT Services Supplementary IT support designed to work alongside existing in-house IT teams, providing help desk support, network patching management, IT project management, and security monitoring to fill skill gaps and extend IT capabilities.
• Data Backup and Recovery Cloud-based backup and disaster recovery (BDR) solutions in partnership with Datto that protect businesses against data loss from natural disasters, human error, hardware failure, and cyberattacks, including regular testing and maintenance services.
• Cloud Computing Cloud migration, deployment, and management services covering public, private, and hybrid cloud infrastructure, enabling businesses to reduce on-premise hardware, improve collaboration, and scale infrastructure as needed.
• IT Consulting Services Project-based technology consulting including IT strategy and planning, cloud migrations, server migrations and upgrades, network cabling, and cybersecurity risk assessments, delivered as one-time or scoped engagements.
• Client Portal (Astute Connect) Online self-service platform where clients can submit support tickets, view ticket statuses, access remote support tools, manage payments, and interact with Astute's service team.

Quantifiable outcome

• Average ticket triage time of 4 minutes; average ticket response time of 7.2 minutes
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and strategic.

• DattocoreTechnology or IntegrationAstute Technology Management has partnered with Datto, a leading backup and disaster recovery platform, to provide industry-leading recovery times for clients. Datto BDR solutions form the backbone of Astute's data backup and disaster recovery service offerings, enabling clients to recover from ransomware attacks, natural disasters, and hardware failures with minimal downtime.
• SplashtopcoreTechnology or IntegrationAstute uses Splashtop remote support software to deliver screensharing remote support sessions with clients. Splashtop SOS (Support on Site) is deployed across Windows, Mac, iOS, and Android platforms, enabling Astute technicians to resolve client IT issues remotely without interrupting client workflow.
• ProcorestrategicTechnology or IntegrationAstute has established relationships with Procore (construction management software) as part of its construction industry IT specialization. Astute supports Procore integration and deployment for commercial construction clients seeking to modernize their project management and collaboration workflows.
• ViewpointstrategicTechnology or IntegrationViewpoint (construction ERP software) is one of the technology vendors Astute has strong relationships with for supporting commercial construction clients. Astute helps construction firms integrate Viewpoint into their IT environments for project management, accounting, and field operations.
• SagestrategicTechnology or IntegrationSage accounting and ERP software is supported by Astute for commercial construction clients. Astute provides Sage integration, migration, and ongoing IT support for businesses using Sage solutions.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• US Signal: Michigan-headquartered cloud, colocation, and managed services provider serving SMB and mid-market clients in the Midwest. Overlaps with Astute on managed IT, BDR, and cloud services.
• Virteva: Minneapolis-based managed IT services firm providing flat-rate managed services, cloud, and cybersecurity to SMB and mid-market clients. Comparable in recurring revenue model, geography (Midwest), and SMB focus.
• FlexManage: Illinois-based managed IT services provider delivering flat-rate managed services, help desk, and cybersecurity to SMB clients. Comparable in business model, target customer, and recurring-revenue structure.
• Pomeroy: Ohio-headquartered IT services and solutions firm offering managed IT, infrastructure, and project services across multiple verticals. Comparable in regional base, breadth of services, and SMB-to-mid-market customer profile.
• CMIT Solutions: National franchise network of managed IT service providers serving SMBs with flat-rate managed services, cybersecurity, and cloud. Closely comparable in business model, target customer, and service mix, with national reach Astute lacks.
• NetGain Technologies: Ohio-based managed IT and cloud services provider serving SMB and mid-market clients with a similar flat-rate managed services model. Directly comparable to Astute in geography, customer segment, and service portfolio.
• Expedient: Ohio-based cloud hosting, colocation, and managed services provider serving SMB and mid-market clients across the Midwest. Overlaps with Astute on managed IT, cloud, and infrastructure services.
• Strategic Systems Inc: Ohio-based managed IT and IT consulting services provider serving SMB and mid-market clients in the Midwest. Comparable in regional focus, managed services delivery, and SMB customer base.
• Coretek Services: Michigan-based managed IT, cloud, and consulting services firm serving SMB and mid-market organizations. Comparable in Midwest geography, managed services offering, and vertical focus.

Broad incumbents

• Accudata Systems: Texas-based IT infrastructure and managed services firm with a broader portfolio spanning enterprise infrastructure, cloud, and managed services. Comparable in core managed IT and BDR offerings, but operates at larger scale across multiple geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/astutetm
• YouTubeyoutube.com/channel/UCZeWFP2pI4elavaIVH_8fBw
• Facebookfacebook.com/astutetechnologymanagement
• LinkedInlinkedin.com/company/astute-technology-management

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Astute Technology Management