Avenir IT

What Avenir IT does

Avenir IT is a Winnipeg-based managed service provider founded in 2008 that delivers all-inclusive IT services to small and medium-sized businesses across Western Canada, serving more than 100 clients. The portfolio comprises five core products: Essential IT Services (proactive monitoring, patch management, endpoint security), an Award Winning 24/7 Helpdesk staffed by local Canadian engineers, Advanced Cybersecurity (managed EDR, SIEM, dark web monitoring, SASE/Zero Trust, gamified training, third-party penetration testing), Backup and Business Continuity (hybrid local + cloud with instant virtualization and ransomware detection), and Avenir IT Voice (enterprise-grade cloud VoIP with Microsoft Teams integration, mobile apps, and self-serve portal). The technology stack is built on Microsoft (Silver Partner with Copilot and Teams Pro deployment certifications) and Zoho ecosystems, augmented by proprietary in-house components including a Single Pane of Glass SIEM and a custom OpenAI-powered support chatbot.

The company operates a direct, sales-led go-to-market targeting SMBs and businesses with existing internal IT departments in Winnipeg and Western Canada. Revenue is generated almost entirely through recurring monthly subscriptions bundled into all-inclusive managed service contracts, with no per-incident billing, no nickel-and-diming, and no long-term contracts required. Distribution is exclusively direct through website, phone, an inside Account Management team, and a community/referral network built on local sponsorships and PR. Following the 2024 sale of founder Mathieu Manaigre's shares to Ayce Capital (a PE firm specializing in Managed Service Providers), the company is now PE-owned and led by CEO Melissa Ross, with TJ Parsons as CTO and Francisco Garcea as Service Operations Manager. The team remains small (~10-20 employees), with active hiring under way to scale engineering capacity.

Name

Avenir IT

Legal name

Avenir IT Inc.

Website

https://avenirit.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Avenir IT is a Winnipeg-based managed service provider founded in 2008 that delivers all-inclusive managed IT, cybersecurity, backup, and cloud VoIP services to more than 100 small and medium-sized businesses across Western Canada. The company is PE-owned by Ayce Capital following a 2024 founder exit.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Disaster Recovery as a Service (DRaaS) (BPAEALAA)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud VoIP
• Backup continuity
• Helpdesk support

Headquarters

HQ city

Winnipeg

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Fully Managed IT Services: All-inclusive managed IT services covering proactive monitoring, security, helpdesk, and backups for SMB clients. Billed on a subscription/recurring fee model, with no per-incident or nickel-and-diming billing. No long-term contracts required.
2. Co-Managed IT Services: Supplemental IT support reinforcing existing internal IT departments, sold as a strategic complement to a client's existing IT team.
3. Avenir IT Voice (VoIP): Enterprise-grade cloud VoIP service sold as an add-on to managed IT clients. Generates recurring subscription revenue from per-user or per-extension voice services.
4. Cloud Services: Cloud solutions coupled with award-winning software to keep employees productive while on the go. Sold as part of the managed services bundle or as standalone cloud add-ons.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Avenir IT is a Managed Service Provider (MSP) that delivers fully managed and co-managed IT services to small and medium-sized businesses in Winnipeg and Western Canada. The company bundles proactive monitoring, endpoint security, 24/7 helpdesk, hybrid backup with business continuity, and a proprietary cloud VoIP solution (Avenir IT Voice) into all-inclusive subscription packages with no long-term contracts and no per-incident billing.

Product overview

Avenir IT operates as a managed service provider offering an integrated suite of IT services designed for small and medium businesses. The core portfolio consists of Essential IT Services (proactive monitoring, patch management, and endpoint security), Award Winning Helpdesk (24/7 live local support), Advanced Cybersecurity (managed endpoint, training, and threat monitoring), Backup and Business Continuity (hybrid local and cloud backup with disaster recovery), and Avenir IT Voice (cloud VoIP with Teams integration). Cloud Services are offered as an add-on to enable remote productivity. Services are delivered through a team-based model with dedicated account managers and local Canadian engineers.

Differentiator

Problem solved

Functional benefit

Brands

• Avenir IT Voice: Enterprise-grade, HD Voice solutions to strengthen your business communications, including VoIP, mobile app, Teams integration, and unified communications features.

Products and services

• Essential IT Services

Quantifiable outcome

• All Helpdesk requests receive a response in less than one business hour
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationAvenir IT is a Microsoft Silver Partner, certified to deploy Microsoft Copilot and Teams Pro from start to finish securely. The company integrates with Microsoft 365, Microsoft Teams (voice integration), Microsoft Planner, Azure, and uses Microsoft Power Automate for workflow automation. This partnership enables the company to deliver Microsoft-centric IT solutions to SMB clients.
• ZohocoreTechnology or IntegrationAvenir IT is a Zoho Partner, authorized to sell and implement Zoho products including Zoho Books (invoicing/financial management), Zoho Survey, Zoho Social (social media management), Zoho Analytics, Zoho Projects, and Zoho Flow (workflow automation). This partnership enables the company to offer a comprehensive suite of business applications to clients.
• Third-Party Cybersecurity ProvidersupportingTechnology or IntegrationAvenir IT partners with a third-party cybersecurity provider to conduct deep network security analyses and bi-annual penetration testing for clients. This third-party audit ensures proper governance and compliance and catches anything the internal team may have missed. Results are shared with clients during quarterly Technology Business Reviews.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• IT Weapons (Konica Minolta): Canadian managed IT and cloud services provider serving SMB and mid-market clients nationally. Comparable in service scope (managed IT, security, backup, UC) and Canadian SMB customer focus.
• NetGain Technologies: Managed IT services and cybersecurity provider for SMB and mid-market clients, with Canadian presence. Comparable subscription model, security stack (EDR/SIEM), and SMB focus.
• Jolera: Canadian-headquartered managed IT and security services provider with a strong SMB and mid-market practice. Comparable in subscription-based managed services model and Microsoft-centric stack.
• Fully Managed: Canadian SMB-focused MSP offering fully managed IT, helpdesk, cybersecurity, and cloud services across multiple provinces. Directly comparable to Avenir IT in target market (Canadian SMBs), service portfolio, and subscription pricing model.
• Computex Technology Solutions: North American managed IT and cloud services provider serving SMB and mid-market organizations. Comparable in managed services depth, cybersecurity, and cloud productivity offerings.
• Compugen: One of Canada's largest IT solutions providers and MSPs, offering managed services, security, cloud, and workplace solutions to SMB and enterprise customers. Comparable in breadth of managed services and Canadian market focus, though larger in scale.

Broad incumbents

• CDW Canada: Large multinational IT solutions and managed services provider with a strong Canadian SMB and enterprise practice. Competes on managed IT, security, and cloud, but as part of a much wider hardware/software reseller portfolio.
• Ricoh Managed IT Services: Global office technology company that has expanded into managed IT, cloud, and cybersecurity services for SMBs. Operates as a broad incumbent with overlapping managed services capabilities and a larger portfolio than Avenir IT.
• Scalar Decisions (CDW Canada): Canadian security-focused IT solutions provider (now part of CDW) offering managed security and infrastructure services. Broader incumbent with overlapping cybersecurity and managed services capabilities, larger scale than Avenir IT.

Emerging players

• F12.net: Western Canadian managed IT and cybersecurity provider serving SMBs across Alberta, BC, and Saskatchewan. Directly comparable geographic overlap with Avenir IT's Western Canada footprint and similar SMB managed services focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/aveniritinc
• YouTubeyoutube.com/channel/UCFbUMGKyB0KGIL5atsYQyBw
• Facebookfacebook.com/aveniritinc
• LinkedInlinkedin.com/company/avenir-it-inc.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avenir IT