Altus Consulting
Altus Consulting is a Costa Rica-based private IT services firm operating as Cloverhound, providing AI-powered analytics, contact center platforms, Cisco ecosystem implementations, and healthcare compliance solutions to enterprise and mid-market customers globally.
- Company typePrivate
- Founded2007
- HeadquartersSan José, Costa Rica
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Altus Consulting does
Altus Consulting is a private Costa Rica-based IT services firm founded in 2007 and headquartered in San José, operating with 11-50 employees in collaboration solutions, managed services, and software development for networking customers. The firm's operating activity is branded as Cloverhound, with a US presence at 501 N Church St., Charlotte, North Carolina, and delivers customer experience, contact center, and AI/ML-powered analytics solutions built on Amazon Connect infrastructure. The product portfolio is anchored by three core platforms — Cloverhound Cloud (AI/ML-powered analytics and BI), Cloverhound Connect (contact center and integration platform), and Vigilus (real-time monitoring and alerting) — supplemented by Virtual Agents for AI-driven customer service automation, custom API integration services, managed services, a dedicated Cisco DSI Program for Cisco Business Units, and Professional Services for digital transformation engagements. Revenue is generated through a mix of SaaS subscriptions (Cloverhound Cloud, Connect, Vigilus) and professional services (managed services, custom development, Cisco DSI implementations) under a quote-based, annual-billing enterprise sales motion with no public price disclosure. The company also sells two verticalized healthcare solutions — ConfidentRx (opioid prescription management, compliance tracking, and clinical decision support) and Patient Dashboard (EHR-integrated patient information platform) — and serves a hybrid segmentation of healthcare providers, Cisco Business Units, enterprise organizations, and mid-market businesses globally. Leadership is held by co-founder and CEO Alonso Bogarin and chief innovation officer Jose Bogarin Solano.
Altus Consulting firmographics
Firmographics- Name
- Altus Consulting
- Legal name
- Cloverhound
- Website
- https://altus.cr
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Altus Consulting is a Costa Rica-based private IT services firm operating as Cloverhound, providing AI-powered analytics, contact center platforms, Cisco ecosystem implementations, and healthcare compliance solutions to enterprise and mid-market customers globally.
- Ownership category
- akta.pro rank
Altus Consulting industry classification
Industry- Product category
- IT Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Integration, API & Middleware Consulting (BPAHAEAJ)
- akta.pro secondary industries
- Business Messaging & Team Collaboration (HDAIAHAE), ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)
Keywords
Where Altus Consulting is headquartered
LocationHeadquarters
- HQ city
- San José
- HQ country
- Costa Rica
- HQ region
- Latin America
Offices1 record
Markets served
Altus Consulting business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Platform/SaaS Subscriptions: Cloverhound generates revenue through cloud-based platform subscriptions including Cloverhound Cloud, Cloverhound Connect, and Vigilus. The platform provides tools and insights for businesses to thrive, combining advanced analytics, automation, and AI capabilities.
- Professional Services: Revenue generated from managed services, custom development, API integration services, and Cisco DSI Program implementation services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise solutions with custom pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Altus Consulting product offering
Product offeringCore offering
Altus Consulting delivers three core service lines to business clients: Collaboration Solutions, IT Managed Services, and Software Development for Networking. The firm combines managed IT operations support with custom networking-related software engineering, and is documented as having integration exposure with the Amazon Connect collaboration/contact center platform.
Product overview
Cloverhound is a comprehensive customer experience and business intelligence platform built on best-in-breed contact center infrastructure (Amazon Connect). The portfolio centers on three core products: Cloverhound Cloud (AI-powered analytics and BI), Cloverhound Connect (contact center and integration platform), and Vigilus (monitoring and analytics). Additional modules include Virtual Agents (AI automation for customer service), Custom Development (API integration services), and specialized solutions such as ConfidentRx and Patient Dashboard for healthcare. The company provides full-service delivery through Managed Services, Cisco DSI Program, and Professional Services, offering a complete ecosystem from platform deployment to ongoing operations.
Differentiator
Problem solved
Functional benefit
Brands
- Cloverhound Cloud: Advanced analytics platform powered by AI and machine learning for business performance insights.
- Cloverhound Connect
- Vigilus
- ConfidentRx
- Patient Dashboard
Products and services
- Collaboration Solutions
Quantifiable outcome
- Real-time monitoring enables early identification of potential misuse or high-risk patterns
- +1 more outcomes
Companies that use Altus Consulting
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles1 record
Altus Consulting technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature7 records
Altus Consulting partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AmazoncoreCloverhound has developed solutions built on Amazon Connect platform. The company is listed as an Amazon Connect partner, offering contact center solutions deployed on AWS infrastructure. The partnership enables Cloverhound to deliver cloud-based contact center solutions leveraging Amazon Connect capabilities.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
Altus Consulting competitors and assessment
Company assessmentEmerging players
- Sharpen Technologies: Sharpen is a cloud-native contact center provider focused on mid-market and enterprise CX, with AI/automation features. Comparable in scale and category overlap to Cloverhound's contact center and analytics offerings.
- Content Guru: Content Guru provides cloud contact center and CX solutions, often through partner channels. Comparable to Cloverhound as a smaller, partner-led CCaaS/CX player targeting enterprise and public sector.
Direct peers
- ConvergeOne: ConvergeOne is a services-led integrator specializing in collaboration, contact center, and networking solutions for enterprise customers. It mirrors Cloverhound's blend of Cisco/contact center expertise, managed services, and enterprise GTM.
- Avtex: Avtex is a customer experience solutions provider offering CX consulting, contact center, and Microsoft-centric integration services. It is directly comparable to Cloverhound in combining CX/contact center solutions with professional services and managed offerings for mid-market and enterprise customers.
Broad incumbents
- Five9: Five9 is a leading cloud contact center vendor with native AI and analytics capabilities. It is broadly comparable as a contact center platform Cloverhound builds on, and a potential competitor if it ships competing partner-layer analytics.
- NICE Ltd. NICE provides enterprise contact center, analytics, and AI solutions including real-time guidance and anomaly detection. Overlaps directly with Cloverhound's analytics, monitoring, and Virtual Agents feature set as an incumbent.
- 8x8: 8x8 is a unified communications and contact center vendor with analytics and AI capabilities. Relevant as a broader incumbent in the UCaaS/CCaaS category where Cloverhound sells.
- Talkdesk: Talkdesk is a cloud contact center provider with embedded AI and analytics for enterprise CX. Comparable as a contact center platform competing for the same enterprise buyer Cloverhound targets with its Connect product.
- Genesys: Genesys is a major cloud CX and contact center platform with AI-powered analytics, orchestration, and workforce engagement. Comparable to Cloverhound's target use cases (enterprise CX, analytics, automation) at much larger scale.
Others
- TTEC Holdings: TTEC is a global customer experience services and technology provider combining CX consulting, digital, and AI solutions. Comparable to Cloverhound's professional services and CX/analytics positioning, though at much larger scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Altus Consulting social profiles
Digital presenceAltus Consulting financial estimates
Financial estimateRevenue estimate
Valuation estimate
Altus Consulting leadership team
Management profileNumber of profiles
Profiles2 records
Altus Consulting funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Altus Consulting M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Altus Consulting
What does Altus Consulting do?
Altus Consulting delivers three core service lines to business clients: Collaboration Solutions, IT Managed Services, and Software Development for Networking. The firm combines managed IT operations support with custom networking-related software engineering, and is documented as having integration exposure with the Amazon Connect collaboration/contact center platform.
Is Altus Consulting a public or private company?
Altus Consulting is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Altus Consulting founded?
Altus Consulting was founded in 2007. It employs 11 to 50 people.
Where is Altus Consulting based?
Altus Consulting is headquartered in San José, Costa Rica, in the Latin America region.
How does Altus Consulting make money?
Two revenue lines are on record. Platform/SaaS Subscriptions are the primary driver. The others are professional Services.
Who are Altus Consulting's main competitors?
Emerging players on record are Sharpen Technologies and Content Guru. Direct peers are ConvergeOne and Avtex. Broad incumbents are Five9, NICE Ltd., 8x8, Talkdesk and Genesys. TTEC Holdings is listed as an others.
Does Altus Consulting have an API?
No public API is recorded for Altus Consulting.
What industry is Altus Consulting in?
Altus Consulting's product category is IT Managed Services. Its primary akta.pro industry code is BPAHAEAJ, Integration, API & Middleware Consulting, with a secondary code of HDAIAHAE, Business Messaging & Team Collaboration. Its NAICS code is 54151 and its SIC code is 7372.