SharpenCX
SharpenCX is a US-based, PE-backed cloud contact center platform offering modular CCaaS with voice, SMS, IVR, AI voice agents, and omnichannel workflow automation, sold per-seat to mid-market regulated buyers in banking, healthcare, insurance, and education.
- Company typePrivate
- Founded2011
- HeadquartersIndianapolis, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SharpenCX does
SharpenCX (legally Sharpen Technologies Inc.) is a US-based, private equity-backed provider of a modular cloud-native contact center as a service (CCaaS) platform headquartered in Indianapolis, Indiana. The platform unifies inbound and outbound voice, IVR, SMS, AI voice agents, omnichannel workflow automation, and real-time analytics, and is sold on a per-seat subscription basis (tiers ranging from $90 to $135 per license, all on 3-year prepaid commitments) supplemented by usage-based IVR pricing at $0.05 per minute. The company is controlled by private equity firm Teleo Capital Management, which has executed three M&A transactions since 2023 — Webtext (2023), Plum Voice (2023), and Ytel (December 2025) — to consolidate messaging, AI-driven IVR and conversational AI, and high-volume carrier-grade communications infrastructure into a single platform.
The technology stack is built on AWS microservices with a no-code Logic+ workflow builder, the trademarked Usable AI™ suite (summarization, sentiment analysis, intelligent redaction, Agent Assist), AI Voice Agents powered by ElevenLabs, and voice biometrics via Pindrop. SharpenCX maintains SOC 2 Type II, PCI-DSS, ISO 27001, and GDPR certifications, and sells primarily into mid-market regulated verticals — banking and credit unions, healthcare, insurance, education, and retail — with a sales-led direct motion supplemented by the SharpenUP! partner channel program. Customer evidence includes Your Health Idaho, OLE Health, Five Star Credit Union, Sandia Area FCU, Bankers Life, Instructure, and Radio Systems, with disclosed outcomes such as a 46% improvement in outbound call productivity at Bankers Life, $324K in tech stack consolidation savings at Radio Systems, and a 95% customer retention rate per Frost & Sullivan's 2026 recognition. The combined entity supports approximately 91 million minutes of calls and 8 million texts per month and has reached over 110 million unique people.
SharpenCX firmographics
Firmographics- Name
- SharpenCX
- Legal name
- Sharpen Technologies Inc.
- Website
- https://sharpencx.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SharpenCX is a US-based, PE-backed cloud contact center platform offering modular CCaaS with voice, SMS, IVR, AI voice agents, and omnichannel workflow automation, sold per-seat to mid-market regulated buyers in banking, healthcare, insurance, and education.
- Ownership category
- akta.pro rank
SharpenCX industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Voice Assistants & Voice UI (VUI) (HDAAAFAD), Low-Code/No-Code Application Platforms (HDAEAKAA), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where SharpenCX is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
SharpenCX business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Per-Seat): Per-agent licensing model with tiered pricing plans. Core Agent tier at $90/license starting, Performance tier at $105, Workforce tier at $135. All tiers require 3-year commitment paid in advance.
- Usage-Based (Per-Minute): IVR/Self-Service usage priced at $0.05 per minute starting. Supports automated outbound campaigns and self-service interactions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Multi-year contract | IVR/Self-Service: $0.05 per minute - Visual drag-and-drop IVR design with real-time reporting |
| Subscription | Multi-year contract | Core Agent: $90 per license - Omnichannel agent interface with basic reporting |
| Subscription | Multi-year contract | Performance: $105 per license - Quality management and coaching tools |
| Subscription | Multi-year contract | Workforce: $135 per license - Workforce management and scheduling |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
SharpenCX product offering
Product offeringCore offering
SharpenCX is an agent-first omnichannel cloud contact center platform (CCaaS) that delivers modular voice, messaging, and AI solutions to mid-market and regulated enterprises. The platform combines inbound/outbound contact handling, AI voice agents, IVR automation, workforce management, real-time analytics, and PCI/SOC 2-compliant payment capture on an AWS-native microservices architecture.
Product overview
SharpenCX is a modular customer contact center platform (CCaaS) for voice, messaging, and AI that offers a complete unified platform plus individual modules. The core Sharpen CX Platform serves as the foundation, with add-on modules including AI Voice Agents (autonomous agents with ElevenLabs-powered speech), Digital Engagement (omnichannel voice/SMS/chat), Usable AI suite (summarization, sentiment analysis, Agent Assist, redaction), Automation via Logic+ and Action Bots (no-code workflow builder), AI Sidekick (real-time agent copilot), Analytics & Insights (dashboards, Performance Tiles), Modern IVR, Outbound Sales Dialer, Messaging/SMS, and Sharpen OmniOut (outbound campaigns). The platform operates on four pricing tiers: IVR/Self-Service ($0.05/min), Core Agent ($90/license), Performance ($105/license), and Workforce ($135/license). SharpenCX acquired Plum Voice in 2023 for voice AI technology and merged with Ytel in 2025 to add cloud communications infrastructure.
Differentiator
Problem solved
Functional benefit
Brands
- Usable AI™: AI suite that empowers human agents with interaction summarization, sentiment analysis, Agent Assist with Customer Recap, and intelligent redaction for compliance.
- Sharpen Logic
- Sharpen Actions
- Sharpen OmniOut
Products and services
- Sharpen CX Platform Modular CCaaS platform for voice, messaging, and AI that enables companies to build contact center stacks incrementally, starting with core inbound contact center and adding outbound dialing, IVR, AI Voice Agents, and SMS as needed. Targets mid-market and regulated industries including financial services, healthcare, and insurance.
- AI Voice Agents AI-powered autonomous agents that handle customer requests, answer questions, gather information, and resolve common requests without human agent involvement; available 24/7 with human-like voice synthesis powered by ElevenLabs.
- Digital Engagement Omnichannel customer engagement module connecting voice, SMS, and chat in unified flows so customers never have to repeat themselves; includes proactive outbound campaigns.
- Usable AI Suite of AI tools that empower human agents including interaction summarization, sentiment analysis, Agent Assist with Customer Recap, and intelligent redaction for PCI, PII, and PHI; designed to augment rather than replace human agents.
- Automation (Logic+ and Sharpen Actions) Contact center automation suite including Logic+ for no-code omnichannel workflow building and Sharpen Actions for automating tasks, accessing CRM data, and triggering workflows without coding.
- Analytics and Insights Real-time and advanced analytics with conversational AI-powered reporting, customizable dashboards, and performance metrics including Performance Tiles for personalized agent KPI visibility refreshed after every interaction.
- Sharpen OmniOut AI-driven outbound tool enabling automated campaigns reaching customers via text, email, or phone; uses Logic+ for visual flow building and integrates with Insights for reporting.
Quantifiable outcome
- 46% improvement in recruiter outbound calls and 10+ hours saved per week for supervisors
- +6 more outcomes
Companies that use SharpenCX
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles4 records
SharpenCX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration43 records
AI capability17 records
Feature7 records
SharpenCX partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and strategic.
- ElevenLabscoreElevenLabs provides lifelike speech synthesis for Sharpen's AI voice agents, enabling natural, human-like voice interactions available 24/7 across inbound and outbound calls.
- SalesforcecoreSalesforce integration empowers agents to manage customer interactions within the CRM environment with unified workspace, automated data sync, and real-time customer context.
- ZendeskcoreZendesk integration brings contact center power to Zendesk workspace with automatic sync of customer interactions, tickets, and contact data.
- Jack HenrycoreJack Henry integration connects core financial platforms (Scimitar, Episys, Ease, Silver Lake) enabling secure account data access in IVR flows and agent workspaces.
- PindropstrategicPindrop integration adds multi-layered AI security analyzing voice, device, and behavioral patterns to stop fraud before it starts through natural conversation authentication.
- EPIC (via EDCi)coreEPIC EHR integration via EDCi partner gives healthcare agents instant access to patient data including medications, appointments, billing, and referrals without screen switching.
- IntermediastrategicIntermedia partnership delivers UCaaS experience with enhanced ring groups, video conferencing, mobile apps, and preconfigured desk phones integrated with Sharpen's contact center.
- WorkatostrategicWorkato integration enables low-code workflow automation connecting CRM systems, helpdesk tools, collaboration platforms, and back-office systems without heavy IT involvement.
- CommunityWFMstrategicCommunityWFM integration unifies contact center operations with workforce management, feeding real-time interaction data into forecasting and scheduling tools.
- Journey.aistrategicStrategic partnership to enhance contact center security and customer experience through Journey.ai's security solutions.
- HelpCloudstrategicPartnership to revolutionize contact center and customer support solutions through combined expertise.
- C3 Technology AdvisorscoreTechnology advisor partner that led Bankers Life vendor evaluation including review of six different dialers and Genesys pilot before selecting Sharpen.
Scale indicators8 records
Recent moves6 records
Expansion highlights7 records
SharpenCX competitors and assessment
Company assessmentDirect peers
- Five9: Five9 is a leading pure-play cloud CCaaS vendor serving mid-market and enterprise contact centers with voice, omnichannel, and increasingly AI-driven automation — directly comparable to SharpenCX's product scope and target buyer.
- Talkdesk: Talkdesk provides cloud-native contact center software with AI automation for mid-market and enterprise customers across regulated industries — directly overlapping with SharpenCX's CCaaS positioning and vertical go-to-market.
- 8x8: 8x8 combines UCaaS and CCaaS in a single cloud platform for SMB and mid-market customers, directly comparable to SharpenCX's mid-market focus and per-seat subscription model.
- Dialpad: Dialpad is an AI-first cloud CCaaS/UCaaS vendor for SMB and mid-market customers with proprietary voice intelligence — a direct peer given comparable target market and AI-augmentation positioning versus SharpenCX's Usable AI™ suite.
Broad incumbents
- Genesys: Genesys is a global incumbent CCaaS vendor whose cloud platform competes head-to-head with SharpenCX in mid-market and enterprise deals (Bankers Life piloted Genesys before choosing Sharpen); broader portfolio and scale dwarf SharpenCX.
- NICE CXone: NICE's CXone is a flagship cloud CCaaS platform with deep WFM, analytics, and AI capabilities targeting enterprise and mid-market customers — a broad incumbent competitor in the same product category as SharpenCX.
- Cisco (Webex Contact Center): Cisco bundles Webex Contact Center into its enterprise collaboration portfolio, directly competing with SharpenCX as referenced by partner Alexander Open Systems serving Cisco Contact Center Express customers.
- Vonage (Ericsson): Vonage provides cloud communications APIs and contact center solutions acquired by Ericsson — a broad incumbent with comparable CPaaS and CCaaS capabilities that overlaps with SharpenCX's messaging and voice platform.
- Alvaria: Alvaria (formed from the Aspect Software merger) provides outbound, inbound, and compliance-focused contact center solutions — an incumbent with overlap to SharpenCX's outbound dialing and regulated-industry focus.
- RingCentral: RingCentral offers UCaaS with an integrated contact center (RingCX) targeting SMB and mid-market — comparable to SharpenCX in size segment, omnichannel capabilities, and subscription pricing model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
SharpenCX social profiles
Digital presenceSharpenCX compliance and trust
Trust signalCompliance5 records
SharpenCX financial estimates
Financial estimateRevenue estimate
Valuation estimate
SharpenCX leadership team
Management profileNumber of profiles
Profiles8 records
SharpenCX subsidiaries and ownership
Company hierarchySubsidiaries2 records
SharpenCX funding detail
Funding detailFunding overview
Funding rounds9 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SharpenCX M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SharpenCX
What does SharpenCX do?
SharpenCX is an agent-first omnichannel cloud contact center platform (CCaaS) that delivers modular voice, messaging, and AI solutions to mid-market and regulated enterprises. The platform combines inbound/outbound contact handling, AI voice agents, IVR automation, workforce management, real-time analytics, and PCI/SOC 2-compliant payment capture on an AWS-native microservices architecture.
Is SharpenCX a public or private company?
SharpenCX is a private company. It is classified as private equity controlled and is currently operating.
When was SharpenCX founded?
SharpenCX was founded in 2011. It employs 51 to 100 people.
Where is SharpenCX based?
SharpenCX is headquartered in Indianapolis, United States, in the North America region.
How does SharpenCX make money?
Two revenue lines are on record. SaaS Subscription (Per-Seat) is the primary driver. The others are usage-Based (Per-Minute).
Who are SharpenCX's main competitors?
Direct peers on record are Five9, Talkdesk, 8x8 and Dialpad. Broad incumbents are Genesys, NICE CXone, Cisco (Webex Contact Center), Vonage (Ericsson), Alvaria and RingCentral.
Does SharpenCX have an API?
Yes. Sharpen provides open REST APIs that connect to existing tech stacks, enabling custom solutions to streamline customer journeys and secure data. The APIs allow access to communications data, CRM and ticketing data, and proprietary databases. The platform supports flexible API usage for building connections across systems and databases.
What industry is SharpenCX in?
SharpenCX's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAD, Voice Assistants & Voice UI (VUI). Its NAICS code is 513210 and its SIC code is 7372.