SPRINGWELL

What SPRINGWELL does

Springwell is a private, non-profit organization founded in 1977 (originally as West Suburban Elder Services, rebranded in 2002) that operates as a designated Aging Services Access Point (ASAP) and Area Agency on Aging for 22 communities across greater Boston and MetroWest Massachusetts. The organization delivers 16 core services organized around four functional pillars: in-home support (MA Home Care Program, In-Home Services, Home Delivered Meals up to 5 days/week with multiple therapeutic diet options), caregiver support (Caregiver Support, Money Management Program), community connection (Community Dining, Friendly Visitor, LGBTQIA+ Initiative, Shopping Assistance, Lending Library, Medical Escort), and protective/advocacy services (Ombudsman Programs, Protecting Elders at Risk of Abuse, Community Transition Liaison). Service recipients include adults aged 60+, individuals with disabilities, and caregivers; many services are free, while the MA Home Care Program uses a sliding-scale co-payment structure tied to annual income. There is no proprietary technology platform; service delivery is built on a 230+ person professional staff of care advisors, social workers, nurses, and case managers, supported by 350+ volunteers across Friendly Visitor, Money Management, Ombudsman, and meal delivery programs. Headquarters are at 307 Waverley Oaks Road, Waltham, with a secondary office in Marlborough.

Revenue mechanics rely primarily on state and federal government contracts through the Massachusetts Executive Office of Aging & Independence, supplemented by charitable donations (including a 15-year Subaru Share the Love partnership and bank-supported Money Management funding), voluntary meal contributions ($3.00 per regular meal, $3.50 for Kosher), and grants. The annual operating budget exceeds $40 million as disclosed by CFO Kara Donnellon. The organization's July 2022 merger with BayPath Elder Services expanded its designated service territory from 8 to 22 communities, and leadership has subsequently deepened integration with Accountable Care Organizations, hospitals, and physician groups to position the organization within value-based healthcare delivery. Distribution is referral-driven via Councils on Aging, healthcare partners, and dedicated phone/online intake lines (617-926-4100 main, 508-573-7200 MetroWest).

Name

SPRINGWELL

Legal name

Springwell, Inc.

Website

https://springwell.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

Springwell is a Massachusetts-designated Aging Services Access Point and Area Agency on Aging serving 22 greater Boston and MetroWest communities with care management, home-delivered meals, in-home services, caregiver support, and protective services for adults 60+, individuals with disabilities, and caregivers.

Ownership category

akta.pro rank

Product category

Aging and Disability Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF), Caregiver Support & Education Programs (Center-Based) (HSABANAN), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Aging services access
• Senior care services
• Home-delivered meals
• Caregiver support
• Elder protective services

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Contracts: State and federal government contracts through the Massachusetts Executive Office of Aging & Independence constitute the primary funding source for Springwell's services.
2. Donations and Charitable Contributions: Individual and organizational donations support the Ken Alpert Elder Independence Fund, Nutrition Programs, and gap funding not covered by government contracts.
3. Voluntary Meal Donations: Meal recipients are encouraged to make voluntary donations of $3.00 per regular or therapeutic meal and $3.50 for Kosher meals. Community Dining participants encouraged to donate $3.00 per meal.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Springwell is a designated Massachusetts Aging Services Access Point and Area Agency on Aging that delivers a comprehensive portfolio of social and support services to older adults (60+), individuals with disabilities, and caregivers across 22 greater Boston and MetroWest communities. Services span in-home personal care, subsidized home care, home-delivered meals, caregiver support, money management, friendly visiting, community dining, ombudsman advocacy, and protective services against elder abuse, with most services free or subsidized and funded primarily through government contracts.

Product overview

Springwell is a nonprofit social services organization that serves as an Aging Services Access Point and Area Agency on Aging for 22 communities in greater Boston and MetroWest, Massachusetts. The organization operates as a coordinated service portfolio rather than a single product, offering 16 distinct core services organized around four main areas: in-home support services (In Home Services, MA Home Care Program, Home Delivered Meals), caregiver support (Caregiver Support, Money Management Program), community connection (Community Dining Program, Friendly Visitor Program, LGBTQIA+ Initiative, Shopping Assistance), and protective/advocacy services (Ombudsman Programs, Protecting Elders at Risk of Abuse, Community Transition Liaison Program). Additional services include Information & Referral, Care Advice & Planning, Medical Escort, and a Lending Library. Services are available to older adults (60+), individuals with disabilities, and caregivers, with eligibility varying by program.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Advice & Planning Care management service in which Springwell Care Managers visit clients in their homes to evaluate needs and create customized care plans, matching service options to appropriate and affordable packages. Target users: older adults and individuals with disabilities seeking personalized care planning.
• Caregiver Support Program helping caregivers make informed decisions, solve problems, reduce stress, and maintain physical and emotional health through consultations, assessments, resource suggestions, and follow-up assistance. Target users: family caregivers of older adults and individuals with disabilities.
• Community Dining Program Hot lunch program at community dining sites providing nutritious meals with socialization opportunities, meeting at least one-third of daily nutritional needs. Target users: older adults seeking both nutrition and social engagement.
• Community Transition Liaison Program Assists nursing home residents interested in returning to the community by helping with discharge plans, connecting to state programs, and coordinating community supports. Target users: nursing home residents seeking community transition.
• Friendly Visitor Program Volunteer-based program matching trained volunteers with seniors for regular visits to provide socialization, companionship, and light assistance. Target users: isolated older adults.
• Home Delivered Meals Nutritious meal delivery service providing lunches up to 5 days per week, including special diets (diabetic, cardiac, mechanical soft, puree, ground, low lactose, renal, kosher, and Chinese) for seniors with mobility or health issues. Target users: homebound older adults.
• In Home Services Comprehensive in-home support services including adaptive housing, adult day care, behavioral health, chore, companion, homemaking, laundry, medication dispensing, personal care, personal emergency response systems, respite care, transportation, and vision rehabilitation. Target users: older adults and individuals with disabilities needing support to remain at home.
• Information & Referral Service helping with planning, decision-making, and accessing public and private services for seniors, individuals with disabilities, and caregivers in Massachusetts communities. Target users: older adults, people with disabilities, and caregivers needing navigation support.
• Lending Library Resource library with over 300 books, DVDs, and information sheets on topics including aging, Alzheimer's disease, caregiving, driving, financial issues, medical issues, nutrition, retirement, and wellness. Target users: older adults, caregivers, and individuals with disabilities.
• LGBTQIA+ Initiative Program providing information, resources, and supports specifically for LGBTQIA+ older adults and their allies, including virtual coffee hours, creative art spaces, cultural competency training, and LGBTQ+ resource guides. Target users: LGBTQIA+ older adults and allies.
• MA Home Care Program State-subsidized home care program providing case management and supportive in-home services including Standard Home Care, Enhanced Community Options Program (ECOP), Community Choices, Percent Based Program, and Frail Elder Waiver. Target users: Massachusetts residents aged 60+ meeting functional and financial eligibility.
• Medical Escort Transportation and escort service for seniors to medical appointments in Boston and western suburbs, including volunteers who accompany clients to appointments. Target users: older adults needing transport and accompaniment to medical visits.
• Money Management Program Volunteer-based program assisting older adults and individuals with disabilities with bill paying, budgeting, organizing mail, balancing checkbooks, and other financial tasks to maintain independence. Target users: financially vulnerable older adults and individuals with disabilities.
• Ombudsman Programs Advocacy programs for residents of long-term care facilities and assisted living residences, including the Long-Term Care Ombudsman Program covering nursing homes and rest homes, and the Assisted Living Ombudsman Program. Target users: residents of nursing homes, rest homes, and assisted living facilities.
• Protecting Elders at Risk of Abuse Protective services program investigating allegations of elder abuse, neglect, and exploitation, providing crisis intervention, counseling, safety planning, and case management. Target users: older adults at risk of or experiencing abuse, neglect, or exploitation.
• Shopping Assistance Volunteer shopping assistance program helping seniors with grocery shopping, including writing shopping lists, accompanying clients to stores, or shopping on their behalf. Target users: homebound or mobility-limited older adults.

Quantifiable outcome

• More than 45 years of service since 1977
• +1 more outcomes

Named customers5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

22 partnerships are on record, tiered core and minor.

• BayPath Elder ServicescoreStrategic or Co-development Partner · 1 July 2022BayPath Elder Services merged with Springwell in July 2022, maintaining Springwell's name and identity while expanding service area from 8 to 22 communities and increasing organizational capacity.
• Massachusetts Executive Office Aging & IndependencecoreStrategic or Co-development PartnerGovernment agency that has contracted with Springwell since 1977 as an Aging Services Access Point and Area Agency on Aging.
• Councils on Aging (22 communities)coreStrategic or Co-development PartnerSpringwell partners with Councils on Aging in all 22 service area communities including Ashland, Belmont, Brookline, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Needham, Newton, Northborough, Sherborn, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Westborough, and Weston.
• MetroWest Aging and Disability Resource Consortium (MWADRC)coreStrategic or Co-development PartnerNon-profit consortium committed to providing options for long-term services and supports with no wrong door for seniors or people with disabilities.
• Metro Boston Aging and Disability Resource Consortium (MBADRC)coreStrategic or Co-development PartnerConsortium of elder service and disability organizations providing coordinated access to long-term services and supports.
• HesscominorStrategic or Co-development PartnerMWADRC partner organization providing aging and disability services.
• MetroWest Center for Independent LivingminorStrategic or Co-development PartnerMWADRC partner organization serving people with disabilities.
• Boston Center for Independent LivingminorStrategic or Co-development PartnerMBADRC partner organization providing independent living services.
• Minuteman Senior ServicesminorStrategic or Co-development PartnerMBADRC partner organization providing senior services.
• Mystic Valley Elder ServicesminorStrategic or Co-development PartnerMBADRC partner organization serving elders in the Mystic Valley region.
• Somerville-Cambridge Elder ServicesminorStrategic or Co-development PartnerMBADRC partner organization providing elder services.
• Accountable Care OrganizationscoreStrategic or Co-development PartnerSpringwell has forged relationships with insurers and ACOs to help connect individuals with social services that increase health quality and patient satisfaction while reducing cost of care.
• Hospitals and Physician GroupscoreStrategic or Co-development PartnerHealthcare partnerships focused on the intersection of health and social service needs to help meet healthcare goals.
• Housing Authorities (Needham & Holliston)coreStrategic or Co-development PartnerCareConnections private partnership program with housing authorities providing in-home supports.
• National Association of Area Agencies on Aging (n4a)minorStrategic or Co-development PartnerNational membership organization for Area Agencies on Aging.
• Meals on Wheels Association of AmericaminorStrategic or Co-development PartnerNational membership organization for Meals on Wheels programs.
• Mass Aging AccessminorStrategic or Co-development PartnerMassachusetts membership organization for Aging Services Access Points.
• Inform USAminorStrategic or Co-development PartnerNational membership organization for information and referral services.
• CitySide SubaruminorGTM or Marketing Partner15-year partnership through Subaru Share the Love Event, donating nearly $47,000 to support Meals on Wheels and Springwell programs.
• Wellesley Hills Junior Women's ClubminorGTM or Marketing PartnerLocal organization that funds critical needs for seniors served by Springwell.
• Main Street BankminorGTM or Marketing PartnerFinancial support for Money Management Program helping seniors.
• The Village BankminorGTM or Marketing PartnerInvestment in well-being of financially vulnerable seniors through Money Management Program.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Minuteman Senior Services: Minuteman Senior Services is a designated Aging Services Access Point and Area Agency on Aging serving 16 communities in suburban Boston, including parts of MetroWest. It is a direct ASAP/AAA peer operating the same model of state-contracted case management, in-home services, and nutrition programs for seniors.
• Somerville-Cambridge Elder Services: Somerville-Cambridge Elder Services (SCES) is a designated ASAP and AAA serving communities north and west of Boston. It is a direct peer through its role as a Metro Boston Aging and Disability Resource Consortium partner, providing the same Aging Services Access Point functions Springwell does in its territory.
• Mystic Valley Elder Services: Mystic Valley Elder Services is a designated ASAP/AAA serving communities in the Mystic Valley region north of Boston. It is a direct peer, MBADRC partner, and provider of nearly identical Aging Services Access Point functions in an adjacent service territory.
• Hessco Elder Services: Hessco is a designated ASAP/AAA serving communities south of Boston and a MWADRC consortium partner. It is a direct peer offering comparable home care, nutrition, and protective service programs funded through the same Massachusetts EOAI contract structure.
• Old Colony Elder Services: Old Colony Elder Services is a designated ASAP/AAA serving communities in southeastern Massachusetts. It is a direct peer operating under the same Massachusetts ASAP model with equivalent service portfolio, funding mix, and regulatory framework.
• Bristol Elder Services: Bristol Elder Services is a designated ASAP/AAA serving communities in southeastern Massachusetts and the South Coast region. It is a direct peer with the same service mix, government-contract revenue model, and ASAP regulatory designation.
• Greater Lynn Senior Services: Greater Lynn Senior Services (GLSS) is a designated ASAP/AAA serving communities on Massachusetts' North Shore. It is a direct peer providing case management, in-home services, and nutrition programs under the same Massachusetts ASAP framework.
• AgeSpan: AgeSpan (formerly Elder Services of Cape Cod and the Islands and previously North Shore Elder Services) is a designated ASAP/AAA serving northeastern and Cape Cod Massachusetts communities. It is a direct peer formed through prior ASAP mergers, illustrating the consolidation path available to Springwell.
• Elder Services of the Merrimack Valley: Elder Services of the Merrimack Valley is a designated ASAP/AAA serving communities in the Merrimack Valley region of northeastern Massachusetts. It is a direct peer offering the same portfolio of home care, caregiver support, and nutrition services through Massachusetts EOAI contracts.
• BayPath Elder Services: BayPath Elder Services was a designated ASAP/AAA serving 14 MetroWest communities prior to its July 2022 merger with Springwell. It is the most directly comparable historical peer, sharing identical service portfolio, funding mix, and territory characteristics before consolidation into Springwell.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/springwellhome
• Facebookfacebook.com/springwell.inc
• LinkedInlinkedin.com/company/springwell-inc-
• Instagraminstagram.com/springwellhome

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SPRINGWELL