Guesthub
Guesthub is a SaaS platform that provides an integrated AI-powered guest experience management system for hotels, combining check-in, requests, F&B, surveys, communications, and transportation modules with PMS integrations for hospitality properties.
- Company typePrivate
- Founded2016
- HeadquartersMiami Springs, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Guesthub does
Guesthub is a SaaS platform developed and operated by Norelian (Miami, Florida) that provides an integrated Guest Experience Management System for hotels and hospitality properties. The platform delivers twelve interconnected modules covering the full guest journey from booking through review: digital pre check-in, a web-based GuestApp (no app download required), AI-driven request management, staff task automation, food and beverage ordering, commercial services (spa, retail, amenities), automated email and SMS communications, AI-categorized satisfaction surveys, promotions, package tracking, lost and found, and a pickup/transportation service with a dedicated driver mobile app. AI is applied across the suite for natural-language request interpretation, autonomous routing, and automated feedback categorization.
The platform connects to nine Property Management Systems via pre-built integrations, including Cloudbeds, Mews, Oracle Opera Cloud, and Hapi, positioning Guesthub as a layer that sits on top of existing hotel tech stacks rather than replacing them. Underlying capabilities include text-based NLP for guest chat and survey analysis, a configurable communications engine, and a no-download guest web app that centralizes services into a single personalized interface.
Guesthub operates a sales-led, demo-driven go-to-market targeting individual hotel and hospitality properties, with quote-based annual subscriptions and no publicly disclosed pricing. The platform supports English and Spanish, with named enterprise customers including Hotel Caribe by Faranda Grand, EB Hotel Quito, and EB Hotel Miami, indicating commercial traction in Latin American and US Hispanic hospitality segments. The company is private, bootstrapped (no external funding disclosed), and operates with a team of 11-50 employees.
Guesthub firmographics
Firmographics- Name
- Guesthub
- Legal name
- Norelian
- Website
- https://guesthub.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Guesthub is a SaaS platform that provides an integrated AI-powered guest experience management system for hotels, combining check-in, requests, F&B, surveys, communications, and transportation modules with PMS integrations for hospitality properties.
- Ownership category
- akta.pro rank
Guesthub industry classification
Industry- Product category
- Hospitality Guest Experience Software
- NAICS
- Traveler Accommodation (7211)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Guest Management (Invitations, RSVPs, Seating, Check-in) (HSACAAAJ)
Keywords
Where Guesthub is headquartered
LocationHeadquarters
- HQ city
- Miami Springs
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Guesthub business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Guesthub operates as a software-as-a-service platform providing a comprehensive guest experience management system for hotels. The platform offers a suite of integrated modules including check-in, guest requests, tasks, F&B, commercial services, lost & found, packages, surveys, communications, promotions, and pickup management. Revenue is generated through recurring platform subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS - Contact for pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Guesthub product offering
Product offeringCore offering
Guesthub is a SaaS-based Guest Experience Management System (GEMS) for hotels and hospitality properties, providing an AI-powered platform with 12 integrated modules covering digital check-in, guest requests, staff tasks, food and beverage ordering, commercial services, lost and found, package tracking, promotions, automated communications, satisfaction surveys, and pickup/transportation services. The platform is delivered through a web-based GuestApp requiring no downloads and connects to major property management systems through pre-built integrations.
Product overview
Guesthub is a unified guest experience platform operating as a platform-plus-modules architecture with 12 integrated modules. The core GuestApp serves as the guest-facing interface providing access to all services without app downloads. Supporting modules include Check In (pre-arrival registration), Requests (AI-powered request management), Tasks (staff task automation), Food and Beverages (restaurant and ordering management), Commercial Services (spa, retail, amenities), Communications (email/SMS automation), Surveys (AI-analyzed satisfaction feedback), Promotions (targeted campaign management), Packages (shipment tracking), Lost and Found (item management), and Pickup (transportation coordination). The platform is powered by integrated AI for natural language interactions, automated request categorization, and survey analysis, connecting with Property Management Systems including Cloudbeds, Mews, Opera Cloud, and others.
Differentiator
Problem solved
Functional benefit
Brands
- Pickup Driver by Guesthub: Mobile app for drivers to receive and accept pickup requests from hotel guests.
Products and services
- Check In Digital pre check-in module that allows hotel guests to complete registration before arriving at the property, reducing reception wait times and enabling advance data verification for hotel operations teams.
- GuestApp Web-based personalizable application for hotel guests providing access to all hotel services without requiring app downloads, featuring an AI-powered chat assistant for natural-language interactions and centralized services including check-in, requests, restaurants, promotions, transfers, and packages.
- Requests AI-powered guest request management system that automatically categorizes, prioritizes, and delegates incoming requests to the appropriate hotel teams with real-time tracking and metrics.
- Tasks Staff task management module for creating, assigning, and monitoring internal hotel operations from housekeeping to maintenance, with automated recurring task scheduling and routines.
- Food and Beverages Food and beverage management system with AI-assisted ordering, configurable menus by schedule and currency, multi-restaurant support, and QR-code-based ordering for room service and on-property dining operations.
- Commercial Services Module for managing and digitizing in-hotel commercial services such as spa, retail, and other amenities, with requests automatically routed to appropriate departments for frictionless revenue increase.
- Lost and Found Lost and found object management system enabling hotel staff to register items with photos and descriptions from any device, with complete traceability from registration through delivery to the guest.
- Packages Package management system for tracking mail and shipments entering the hotel property with full control over reception and delivery, including signature confirmation and monitoring permissions.
- Promotions Promotion management system for creating, scheduling, and communicating targeted offers to hotel guests via email, SMS, or GuestApp, with revenue comparison analytics.
- Communications Automated email and SMS communication system for sending personalized messages to hotel guests at each stage of their stay, with segmentation by booking status, guest type, date, or day of week, and real-time delivery metrics.
- Surveys Satisfaction survey module with AI-powered feedback analysis that categorizes responses into improvement areas and positive highlights, enabling hotels to send automated post-checkout surveys and improve online reviews on OTAs such as Google and TripAdvisor.
- Pickup Transportation service management system for hotel shuttle and pickup operations including real-time vehicle tracking, driver app integration (Pickup Driver by Guesthub), schedule programming, and ETA notifications to guests.
Quantifiable outcome
- Significant reduction in guest check-in time through remote pre check-in process
- +3 more outcomes
Companies that use Guesthub
Customer profileNamed customers3 records
Segments1 record
Ideal customer profiles1 record
Guesthub technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability5 records
Feature6 records
Guesthub partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and general.
- CloudbedscoreCloudbeds is the world's fastest-growing hotel management software suite, trusted by more than 20,000 hotels, hostels, inns and alternative accommodations in more than 155 countries. The Cloudbeds suite includes a powerful, easy-to-use and fully integrated PMS. Guesthub provides an integration widget that connects to existing Cloudbeds accounts, allowing hotels to sync guest data including reservations and guest information.
- MewscorePre-built integration with Mews property management system, one of the modern cloud-based PMS platforms serving the hospitality industry
- Opera Cloud (Oracle)corePre-built integration with Opera Cloud property management system from Oracle, enabling data sync with one of the most widely deployed enterprise hotel management platforms
- HapicorePre-built integration with Hapi, a cloud-based hotel data platform providing PMS connectivity and data synchronization
- eRoom SuitegeneralPre-built integration with eRoom Suite property management system for hotels
- FNSgeneralPre-built integration with FNS hotel management software
- ZeusgeneralPre-built integration with Zeus property management system
- SkyTouchgeneralPre-built integration with SkyTouch property management system
- Stay My WaygeneralPre-built integration with Stay My Way hotel management solution
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Guesthub competitors and assessment
Company assessmentDirect peers
- Canary Technologies: Canary Technologies provides AI-powered hotel guest experience software including mobile check-in, guest messaging, and digital tipping. Directly competes with Guesthub's digital check-in, GuestApp, and AI-request modules for the same hotel customers.
- Akia: Akia is a hotel guest engagement and messaging platform offering check-in, communication, and survey features. Closely overlaps with Guesthub's GuestApp, Requests, and Communications modules targeting independent and chain hotels.
- TrustYou: TrustYou is a guest feedback and hotel reputation platform that collects, analyzes, and syndicates guest reviews across OTAs. Directly overlaps with Guesthub's AI survey analysis and online review generation outcomes.
- GuestRevu: GuestRevu provides guest satisfaction surveys, reputation management, and benchmarking for hotels. Competes with Guesthub's Surveys module among independent hotels and small chains.
Broad incumbents
- Shiji Group: Shiji Group provides enterprise hospitality technology including PMS, POS, and guest experience platforms serving global hotel chains. Comparable as a broader hospitality tech suite with overlapping guest-facing functionality.
- Medallia: Medallia offers enterprise experience management with a dedicated hospitality vertical covering guest feedback, surveys, and sentiment analysis. Overlaps with Guesthub's AI-driven Surveys module and review-generation outcomes.
- Qualtrics (SAP): Qualtrics provides customer and employee experience management used by major hotel brands for survey analytics and guest feedback. Competes with Guesthub's Surveys module and broader guest experience analytics.
- Cloudbeds: Cloudbeds is one of the largest cloud-based PMS platforms serving 20,000+ properties across 155 countries. Acts as both a key integration partner and a potential competitor as it expands its own guest engagement features.
- Salesforce Hospitality Cloud: Salesforce provides CRM and customer experience platforms with hospitality industry templates used by major hotel chains for guest profiles and personalization. Competes in the broader guest experience / customer data layer.
- Mews: Mews is a modern cloud-based PMS and hospitality operations platform with growing guest engagement capabilities. Both a critical integration partner and an emerging competitor in guest-facing modules.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Guesthub social profiles
Digital presenceGuesthub financial estimates
Financial estimateRevenue estimate
Valuation estimate
Guesthub leadership team
Management profileNumber of profiles
Profiles1 record
Guesthub funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Guesthub M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Guesthub
What does Guesthub do?
Guesthub is a SaaS-based Guest Experience Management System (GEMS) for hotels and hospitality properties, providing an AI-powered platform with 12 integrated modules covering digital check-in, guest requests, staff tasks, food and beverage ordering, commercial services, lost and found, package tracking, promotions, automated communications, satisfaction surveys, and pickup/transportation services. The platform is delivered through a web-based GuestApp requiring no downloads and connects to major property management systems through pre-built integrations.
Is Guesthub a public or private company?
Guesthub is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Guesthub founded?
Guesthub was founded in 2016. It employs 11 to 50 people.
Where is Guesthub based?
Guesthub is headquartered in Miami Springs, United States, in the North America region.
How does Guesthub make money?
One revenue line is on record: saaS Platform Subscription.
Who are Guesthub's main competitors?
Direct peers on record are Canary Technologies, Akia, TrustYou and GuestRevu. Broad incumbents are Shiji Group, Medallia, Qualtrics (SAP), Cloudbeds, Salesforce Hospitality Cloud and Mews.
Does Guesthub have an API?
No public API is recorded for Guesthub.
What industry is Guesthub in?
Guesthub's product category is Hospitality Guest Experience Software. Its primary akta.pro industry code is HSACAAAJ, Guest Management (Invitations, RSVPs, Seating, Check-in). Its NAICS code is 7211 and its SIC code is 7372.