What eRoom Suite does

eRoom Suite, founded in 1991 and headquartered in L'Hospitalet de Llobregat (Barcelona), Spain, is a privately held hospitality technology vendor that sells a modular, cloud-based omnichannel platform to hotels and hotel groups. The platform unifies property management (eRoom PMS), a customer data platform and CRM (eRoom CDP/CRM with marketing cloud and eStatistics), in-room entertainment (eRoom TV, eRoom Cast with Google certification), guest connectivity (eRoom Hotspot captive portal and network management), digital signage, a digital front-desk (eRoom Butler with AI chat and online check-in), business intelligence (eRoom BI with Big Data forecasting), an ERP built on iDempiere, a 3,000+ channel booking engine, and adjacent modules including digital menus, energy optimization, and digital asset management. All modules share guest data natively through the eRoom HUB integration layer, enabling hyper-personalization and cross-module upselling rather than point solutions stitched together.

The company operates a direct enterprise field sales motion targeting hotel general managers, operations directors, and marketing leaders, with demo requests captured via the corporate website and supported by regional offices in Barcelona, Valencia (Venezuela), Houston (USA), and Hong Kong. Revenue is generated primarily through recurring SaaS subscriptions, supplemented by implementation and setup professional services and managed network infrastructure services. The company claims 35,000+ rooms managed across 10+ countries and 3 continents, with named enterprise customers including Hyatt Regency properties, Secrets Resorts, the Hesperia chain, and Grand Hyatt, and association endorsements from AEDH, AEHCOS, Ashotel, and Alianza Hotelera. Pricing is not publicly disclosed and is built per engagement based on hotel size and module selection.

Ownership appears founder- or management-controlled: there is no disclosed venture capital or private equity investment, no parent company (despite a footer reference to "Powered by Jacidi" suggesting a technology or hosting relationship), and no public listing. Headcount is in the 101-250 to 201-500 range. The firm has historically expanded organically through product breadth and geographic reach rather than through M&A or external funding.

Name

eRoom Suite

Legal name

eRoom Suite

Website

https://eroomsuite.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

eRoom Suite is a Barcelona-based, privately held hospitality technology vendor founded in 1991 that sells a modular, cloud-based omnichannel platform covering PMS, CRM/CDP, guest WiFi, in-room TV, digital signage, BI, and digital check-in to hotels and hotel groups worldwide.

Ownership category

akta.pro rank

Product category

Hospitality Technology Software

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

akta.pro secondary industries

Enterprise Content Management (ECM) Suites (HDAEAGAB), Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA), ERP Implementation & Systems Integration Services (BPAEAGAA)

Keywords

• Hospitality software solutions
• Hotel property management
• Guest experience platform
• Hotel CRM software
• Hospitality WiFi solutions

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscriptions: Cloud-based software subscriptions for hotel management modules including PMS, CRM, Hotspot, TV, Signage, Butler, BI, and related tools. Pricing likely tiered by hotel size or modules selected.
2. Implementation and Setup Services: Professional services for system integration, installation, and configuration of eRoom Suite solutions within hotel infrastructure.
3. Network Infrastructure Services: IT network projects and management services including WiFi infrastructure deployment and maintenance.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

eRoom Suite develops and sells a cloud-based omnichannel hospitality communication platform that unifies multiple hotel systems — including Wi-Fi captive portal (Hotspot), IPTV (TV), digital signage, customer data platform/CRM, digital reception (Butler), AI chat, property management (PMS), ERP, business intelligence (BI) and a multi-channel booking engine — into a single integrated suite designed to enable hyper-personalized guest experiences.

Product overview

eRoom Suite is a modular omnichannel hospitality technology platform built around guest experience hyper-personalization. The core portfolio is organized into four solution areas: (1) Connectivity (eRoom Hotspot for captive portal/WiFi guest access and network management); (2) Entertainment (eRoom TV for IPTV, eRoom Cast for Google-certified content casting to room TVs); (3) Guest Management (eRoom CDP/CRM — combining customer data platform with marketing cloud and eStatistics analytics, plus eRoom Butler as the digital front-desk/reception module with AI chat, online check-in, digital desk, and upselling); and (4) Intelligence (eRoom BI for business intelligence/Big Data analytics). Supporting the core stack are specialized modules including Cartas Digitales (QR-code digital menus), eRoom Signage (digital signage), eRoom ERP (cloud ERP built on iDempiere), eRoom PMS (property management), Booking Engine+ (3,000+ channel booking engine), eRoom Assistant (AI-driven energy management), eRoom DAM (digital asset management), and eRoom HUB (integration platform). The products are designed to be natively integrated with each other, sharing guest data across the ecosystem to enable real-time personalization and unified reporting.

Differentiator

Problem solved

Functional benefit

Brands

• eRoom Hotspot: WiFi captive portal solution for hotels that enables guest connection, knowledge gathering, and conversion
• eRoom TV
• eRoom Signage
• eRoom CDP/CRM
• eRoom Butler
• eRoom Chat
• eRoom BI
• eRoom Cast
• eRoom ERP
• eRoom PMS
• eRoom Booking Engine
• Cartas Digitales
• eRestaurant

Products and services

• eRoom Hotspot Cloud-based hotel Wi-Fi captive portal and network management solution that captures guest profile data, enables marketing campaigns, and monetizes guest knowledge through network access.
• eRoom TV IPTV solution that turns in-room hotel TVs into interactive communication, entertainment and direct upselling channels with personalized content.
• eRoom Cast Google-certified casting solution that enables hotel guests to stream personal mobile content to in-room TVs with a branded hotel interface.
• eRoom Signage Cloud-based digital signage platform that centrally manages dynamic content across hotel screens in real time, integrated with the CRM for personalized messaging.
• eRoom CDP/CRM Unified Customer Data Platform and CRM that centralizes guest profiles, preferences and behavior across eRoom Suite touchpoints for hyper-personalization and B2B corporate account management.
• eRoom Butler Cloud-based digital reception platform providing 24/7 self-service: online check-in, digital document/signature handling, AI-powered chat, and digital upselling for hotel guests.
• eRoom BI Business Intelligence platform that aggregates data from all eRoom Suite products and third-party systems into real-time dashboards, predictive analytics and reporting.
• eRoom PMS Property Management System providing integrated front-office operations, channel management, rate and inventory control, multi-tenant management and native integration with the eRoom Suite.
• eRoom ERP Cloud-based Enterprise Resource Planning system for hotels, covering financial management, accounting, billing and inventory control, built on the iDempiere open-source platform.
• Booking Engine+ Modern cloud-based booking engine with real-time rate and inventory distribution to 3,000+ channels, mobile-optimized interface and built-in upselling for direct bookings.
• Cartas Digitales Digital restaurant menu and QR-code ordering solution that displays menus with images and videos on guests' mobile devices and integrates with eRoom CRM.
• eRoom Assistant AI-driven energy efficiency and room automation module that optimizes facility supply costs and lets guests control in-room domotics from their mobile devices.
• eRoom DAM Cloud-based Digital Asset Management module that organizes and distributes digital content across hotel screens, signage and digital touchpoints.

Quantifiable outcome

• Reduce integration time and costs by up to 40%
• +8 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability14 records

Feature10 records

Partnerships

Six partnerships are on record, tiered minor.

• AEDH (Asociación Española de Directores de Hotel)minorGTM or Marketing PartnerSpanish Hotel Directors Association recommending eRoom Suite products to its members through association endorsement and logo presence on website.
• Alianza HoteleraminorGTM or Marketing PartnerHotel Alliance partnership promoting eRoom Suite solutions to member hotels through association endorsement.
• AvencintelminorGTM or Marketing PartnerTechnology association partnership supporting eRoom Suite products through industry recognition and member recommendations.
• AEHCOS (Asociación Empresarial de Hostelería de Costa del Sol)minorGTM or Marketing PartnerCosta del Sol Hospitality Business Association partnership recommending eRoom Suite to member establishments.
• AshotelminorGTM or Marketing PartnerHotel association partnership promoting eRoom Suite solutions to member hotels.
• Casa del LimonerominorOthersHotel Casa del Limonero selected eRoom Network Solutions to enhance their technology infrastructure and ensure secure, stable, high-performance connectivity for guests and staff.

Scale indicators8 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Hotelogix: Hotelogix provides cloud PMS, channel manager and booking engine for independent hotels and groups. It is a direct, cloud-first competitor to eRoom Suite's core PMS and booking offerings, particularly in EMEA and APAC.
• StayNTouch: StayNTouch provides a cloud-based PMS and mobile check-in/check-out platform for hotels. It is a direct competitor to eRoom Suite's PMS and Butler digital reception modules, focused on modernizing hotel front-office operations.
• Cloudbeds: Cloudbeds provides an all-in-one hotel management platform combining PMS, booking engine and channel manager. It directly competes with eRoom Suite's integrated suite, particularly for independent hotels and small chains globally.
• Mews: Mews is a cloud-native PMS and hospitality operations platform serving hotels, hostels and serviced apartments. It is a direct competitor to eRoom Suite's PMS and integrated suite, with a comparable land-and-expand GTM and an open API strategy.
• Shiji Group: Shiji offers enterprise PMS, POS, guest experience and distribution software for hotels and food service. It is a direct competitor to eRoom Suite across PMS, guest CRM and back-office modules, especially for chain and luxury hotels.

Broad incumbents

• Oracle OPERA Cloud: Oracle OPERA is the dominant enterprise PMS used by large hotel chains globally. It competes with eRoom Suite's PMS/ERP modules at the upper end of the market and sets the standard for enterprise hotel back-office software.
• Salesforce Hospitality Cloud: Salesforce's Hospitality Cloud offers CRM, guest profiles and marketing automation for hotel groups. It is a broad incumbent that competes with eRoom Suite's CDP/CRM module at the enterprise end of the market.
• Infor HMS (formerly protel): Infor HMS is a cloud-based hospitality management suite covering PMS, sales & catering, and back-office. It competes with eRoom Suite's integrated offering for mid-to-large chains and is a global incumbent in the same category.

Emerging players

• Revinate: Revinate is a guest relationship management and marketing automation platform purpose-built for hotels. It overlaps with eRoom Suite's CDP/CRM module and competes for CRM/marketing cloud spend within hotel marketing budgets.
• TrustYou: TrustYou operates a guest experience and review analytics platform for hotels. It overlaps with eRoom Suite's BI and guest feedback capabilities and competes for reputation/experience analytics budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCDoAmZRIZBq4JpkiZPLs8DA
• LinkedInlinkedin.com/company/eroomsuite
• Xx.com/eroomsuite

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eRoom Suite