Wehelpyou
Wehelpyou is an Indonesian WhatsApp-first super-app that aggregates multi-courier delivery, food ordering, groceries, and merchant tools for individual consumers and UMKM/SMB merchants across Indonesia.
- Company typePrivate
- Founded2019
- HeadquartersDki Jakarta, Indonesia
- Headcount11–50
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What Wehelpyou does
Wehelpyou (legal entity PT Solusi Layanan Digital) is an Indonesian digital service aggregator founded in 2019 and headquartered in West Jakarta. The company operates a WhatsApp-first super-app that consolidates multiple daily services — multi-courier package delivery, food ordering (Wehelpyou Eat), goods purchasing (Wehelpyou Buy), grocery delivery (Wehelpyou Groceries via Segari partnership), merchant tools (Wehelpyou Sell with free POS), and residential cleaning (Wehelpyou Clean) — under a single mobile application and an AI-powered conversational interface called Mas AI. Core technology is a multi-courier API aggregation platform integrating 14+ delivery providers (Grab Express, JNE, TIKI, Ninja Xpress, SiCepat, J&T Express, Lalamove, Gosend, Borzo, Biteship, RARA NOW, Westbike) with claimed coverage of 98% of Indonesia, 14,000+ drop points, and 1 million+ fleet vehicles.
The platform primarily targets individual consumers and UMKM/SMB merchants, with an explicit value proposition of removing the need to install multiple apps or vendor dashboards by enabling ordering through WhatsApp chat. The company has accumulated 300,000+ active users and 7 million+ transactions as of 2023. Business model is transaction-based: take-rate fees on courier aggregation bookings, commissions on food/grocery transactions, and a temporarily promotional 0% commission on Wehelpyou Sell merchants (compared to ~20% industry standard). The model is supported by a referral program (Rp 25,000 referrer / Rp 15,000 referee vouchers), a tiered WeAkrab loyalty program, and wide payment-method coverage spanning GoPay, OVO, DANA, ShopeePay, LinkAja, QRIS, and COD.
Go-to-market is product-led growth driven by WhatsApp virality, heavy promotional discounting, and content marketing. The company has received accelerator-level backing from Startup Studio Indonesia (May 2021) but shows no evidence of institutional venture funding, and operates with a small 11–50 employee team, suggesting a bootstrapped, capital-constrained growth profile.
Wehelpyou firmographics
Firmographics- Name
- Wehelpyou
- Legal name
- PT Solusi Layanan Digital
- Website
- https://wehelpyou.id
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Wehelpyou is an Indonesian WhatsApp-first super-app that aggregates multi-courier delivery, food ordering, groceries, and merchant tools for individual consumers and UMKM/SMB merchants across Indonesia.
- Ownership category
- akta.pro rank
Wehelpyou industry classification
Industry- Product category
- On-demand delivery and multi-service marketplace
- NAICS
- Local Messengers and Local Delivery (49221), Support Activities for Transportation (488), Local Messengers and Local Delivery (492210)
- SIC
- Trucking & Courier Services (No Air) (4210), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)
- akta.pro secondary industries
- Food Delivery & Restaurant Logistics Platforms (BPAMAHAB), Restaurant Meal Delivery Platforms & Aggregators (AFAIAMAA), PUDO Network Aggregators & API Platforms (Multi-Carrier Enablement) (TLAAAMAI), DTC Perishable Subscription Delivery (Meat/Seafood/Produce/Dairy) (AFAIAMAF), Restaurant Meal & Prepared Food Delivery (CRAFAFAB)
Keywords
Where Wehelpyou is headquartered
LocationHeadquarters
- HQ city
- Dki Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices1 record
Markets served
Wehelpyou business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure, Others
Revenue model
- Delivery Transaction Fees: Revenue from delivery service aggregation, taking transaction fees from courier bookings made through the platform.
- Seller Commission (0%): Commission-based revenue from Wehelpyou Sell merchants. Currently promoting 0% commission to compete with platforms charging ~20% commission.
- Food Ordering and Groceries: Commission and transaction fees from Wehelpyou Eat food ordering and Wehelpyou Groceries delivery services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Referral Program - Wehelpyou Users |
| Transaction based/ take rate | Pay-as-you-go | Wehelpyou Sell Merchant Commission |
| Usage-based | Pay-as-you-go | Delivery Shipping Rates |
| Transaction based/ take rate | Pay-as-you-go | Wehelpyou Buy Food Ordering |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Wehelpyou product offering
Product offeringCore offering
Wehelpyou is a digital service orchestrator that aggregates multiple Indonesian on-demand services — package delivery across 14+ courier partners, food ordering, grocery delivery, merchant e-commerce with a free POS, and cleaning — into a single WhatsApp-based interface powered by the Mas AI chatbot, plus iOS/Android apps. The platform earns transaction fees on courier bookings and commissions on food/grocery orders, while currently promoting a 0% commission for sellers on Wehelpyou Sell.
Product overview
Wehelpyou is a digital service orchestrator based in Indonesia operating a super-app platform that aggregates multiple lifestyle and logistics services through a unified mobile application. The core platform consists of Wehelpyou Delivery, an aggregator of over 10 courier services (including Grab Express, Tiki, JNE, Ninja Xpress, SiCepat, Borzo, J&T Express, Lalamove, Gosend, and RARA NOW) offering same-day, instant, and regular delivery options across 98% of Indonesia via WhatsApp using the AI-powered Mas AI chatbot. The platform extends to Wehelpyou Eat for food ordering from underserved SMEs, Wehelpyou Buy for general goods purchasing, Wehelpyou Sell for merchant onboarding with 0% commission and free POS systems, and Wehelpyou Groceries for premium grocery delivery via Segari partnership. Additional services include Wehelpyou Clean for cleaning services. The ecosystem is supported by WeAkrab loyalty program and a referral system, serving over 300,000 active users across 7 million transactions.
Differentiator
Problem solved
Functional benefit
Brands
- Mas AI: AI-powered WhatsApp assistant for package delivery, shipping cost checking, courier selection, automatic payment, and real-time tracking through conversational interface.
- Wehelpyou Delivery
- Wehelpyou Eat
- Wehelpyou Buy
- Wehelpyou Sell
- Wehelpyou Groceries
- WeAkrab
Products and services
- Mas AI AI-powered WhatsApp assistant that automates the entire delivery ordering process through natural language conversation. Users can check shipping rates, select a courier, complete payment, and track packages in real time via WhatsApp chat without needing a dashboard, app install, or admin training.
- Wehelpyou Delivery Delivery service aggregator consolidating multiple Indonesian couriers (Grab Express, Tiki, JNE, Ninja Xpress, SiCepat, Borzo, J&T Express, Lalamove, Gosend, RARA NOW, Biteship) for same-day, instant, multi-trip, and regular delivery across Indonesia with 14,000+ drop points and 1 million+ active fleet vehicles.
- Wehelpyou Eat Food ordering service that connects customers with small and medium business (UKM/UMKM) sellers not available on other platforms, with multiple payment options including GoPay, ShopeePay, OVO, and DANA.
- Wehelpyou Sell Merchant e-commerce platform enabling sellers to open online stores on the Wehelpyou app with same-day KTP verification, 0% commission, free POS system with Bluetooth printer support, product management, sales reporting, and QRIS payment integration.
- Wehelpyou Buy Food and goods purchasing platform allowing users to order meals, groceries, vegetables, electronics, and clothing from various merchants and UMKM sellers throughout Indonesia, with multiple payment methods including GoPay, ShopeePay, OVO, DANA, and QRIS.
- Wehelpyou Groceries Grocery delivery service powered by Segari partnership, enabling users to purchase premium-quality vegetables, fruits, meat, and staple ingredients with free shipping for minimum purchases of Rp 50,000, supporting e-wallet, mobile banking, and COD payment methods.
- Wehelpyou Clean Residential cleaning service offering featured as part of Wehelpyou's service orchestration, with promotional discounts available.
Quantifiable outcome
- 300,000+ active users
- +4 more outcomes
Companies that use Wehelpyou
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Wehelpyou technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature3 records
Wehelpyou partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Grab ExpresscoreIntegration partner for express delivery services. Users can access Grab Express through Wehelpyou platform for package delivery.
- TIKIcorePartner courier service for package delivery with promotional discounts through Wehelpyou (vouchers TIKICUAN, TIKIHUT with up to Rp 5,000 off).
- Ninja XpresscoreCourier integration partner. Featured prominently on delivery page with promotional discounts (Weekend Untung promo up to Rp 90,000 off).
- JNEcoreMajor Indonesian courier service integrated into Wehelpyou delivery platform.
- SiCepatcoreCourier partner integrated for package delivery services. Announced as new partner collaboration in 2021.
- Borzo IDcoreInstant delivery partner with promotional discounts (BORZOINSTANT promo Rp 8,000 off).
- J&T ExpresscoreMajor courier partner with frequent promotional campaigns (up to 90% shipping discounts). Available for same-day and next-day delivery.
- LalamovecoreOn-demand delivery partner. Automatic 10% discount available for deliveries through Wehelpyou.
- GosendcoreSame-day and instant delivery partner available through platform integration.
- BiteshipcoreShipping aggregator API integrated for multi-courier booking options.
- WestbikeminorEco-friendly delivery partner collaborated for Ramadan sharing program at Mall Central Park. Supports environmentally-friendly delivery initiatives.
- RARA NOWcoreInstant delivery partner now available in Bandung and Surabaya. Offers 40% discount on instant delivery.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Wehelpyou competitors and assessment
Company assessmentDirect peers
- Gojek: Indonesian super-app owned by GoTo, combining ride-hailing, food delivery (GoFood), parcel delivery (GoSend), and merchant payments. Direct competitor to Wehelpyou across delivery aggregation and food ordering, but with owned fleet and vastly larger scale.
- Grab: Southeast Asian super-app with GrabFood, GrabExpress, and GrabMart. Operates in Indonesia and competes directly with Wehelpyou in instant and same-day delivery, food ordering, and merchant services, with deeper capital and broader vertical coverage.
- Biteship: Indonesian shipping aggregator API platform that integrates multiple couriers for e-commerce merchants. Biteship is already a technology partner of Wehelpyou but is also a direct competitor in multi-courier delivery aggregation for SMBs.
- Lalamove: On-demand delivery platform operating across Southeast Asia, integrated as a courier partner within Wehelpyou. Competes directly on instant vehicle-based delivery and B2B multi-stop logistics.
- Borzo (formerly WeFast): Same-day instant delivery courier operating in Indonesia and other Asian markets. Integrated into Wehelpyou's courier lineup but also a direct competitor for instant intra-city delivery.
- Segari: Indonesian fresh-grocery delivery startup that is a partner powering Wehelpyou Groceries. Operates its own consumer-facing channel and is therefore both a supplier and a direct competitor in the grocery delivery vertical.
Broad incumbents
- ShopeeFood (by Shopee/Sea Group): Shopee's food delivery vertical within the broader Shopee e-commerce super-app. Overlaps with Wehelpyou Eat and Wehelpyou Buy/Sell, and benefits from Shopee's massive Indonesian merchant and consumer base plus deep funding.
- Tokopedia: Indonesia's largest e-commerce marketplace, merged with TikTok's Indonesian e-commerce operations. Overlaps with Wehelpyou Buy/Sell in marketplace and food-adjacent categories, with significantly larger merchant and consumer base.
Regional players
- Paxel: Indonesian same-day and next-day delivery courier focused on e-commerce. Comparable to Wehelpyou Delivery's parcel services but operates its own fleet rather than aggregating, making it more of a courier partner than direct peer.
Emerging players
- Kargo Technologies: Indonesian logistics startup digitizing trucking and freight booking. Adjacent to Wehelpyou's multi-courier aggregation thesis but focused on larger-fleet and B2B freight rather than last-mile parcel delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Wehelpyou social profiles
Digital presenceWehelpyou financial estimates
Financial estimateRevenue estimate
Valuation estimate
Wehelpyou leadership team
Management profileNumber of profiles
Wehelpyou funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Wehelpyou M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Wehelpyou
What does Wehelpyou do?
Wehelpyou is a digital service orchestrator that aggregates multiple Indonesian on-demand services — package delivery across 14+ courier partners, food ordering, grocery delivery, merchant e-commerce with a free POS, and cleaning — into a single WhatsApp-based interface powered by the Mas AI chatbot, plus iOS/Android apps. The platform earns transaction fees on courier bookings and commissions on food/grocery orders, while currently promoting a 0% commission for sellers on Wehelpyou Sell.
Is Wehelpyou a public or private company?
Wehelpyou is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Wehelpyou founded?
Wehelpyou was founded in 2019. It employs 11 to 50 people.
Where is Wehelpyou based?
Wehelpyou is headquartered in Dki Jakarta, Indonesia, in the Asia region.
How does Wehelpyou make money?
Three revenue lines are on record. Delivery Transaction Fees are the primary driver. The others are seller Commission (0%) and food Ordering and Groceries.
Who are Wehelpyou's main competitors?
Direct peers on record are Gojek, Grab, Biteship, Lalamove, Borzo (formerly WeFast) and Segari. Broad incumbents are ShopeeFood (by Shopee/Sea Group) and Tokopedia. Paxel is listed as a regional player. Kargo Technologies is listed as an emerging player.
Does Wehelpyou have an API?
No public API is recorded for Wehelpyou.
What industry is Wehelpyou in?
Wehelpyou's product category is On-demand delivery and multi-service marketplace. Its primary akta.pro industry code is BPAMAHAD, Courier, Parcel & Last‑Mile Delivery Platforms, with a secondary code of BPAMAHAB, Food Delivery & Restaurant Logistics Platforms. Its NAICS code is 49221 and its SIC code is 4210.