Biteship
Biteship is an Indonesian e-commerce logistics platform combining a shipping aggregator connecting 10,000+ businesses to 30+ couriers via API with warehouse fulfillment across eight facilities in four cities. It serves marketplace sellers and enterprises through transaction fees, subscriptions, and managed services.
- Company typePrivate
- Founded2019
- HeadquartersDki Jakarta, Indonesia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Biteship does
Biteship (legal entity PT Berbagi Inovasi Teknologi) is an Indonesian e-commerce logistics platform founded in 2019 and headquartered in Jakarta. The company operates two integrated products: a shipping aggregator that connects 10,000+ businesses to 30+ courier partners (JNE, J&T, Grab, Gojek, SiCepat, Ninja Express, AnterAja, FedEx, DHL, and others) via a REST API, web dashboard, and WooCommerce/Shopify plugins; and a warehouse fulfillment service running out of eight owned facilities across Jakarta (4), Bandung, Surabaya (2), and Makassar. Biteship integrates natively with the four major Indonesian marketplaces (Tokopedia, Shopee, TikTok Shop, Lazada) for automatic order and inventory synchronization, and operates a Warehouse Management System (WMS) providing inventory control, pick-and-pack, real-time tracking, COD reconciliation, and a 99.9% SLA guarantee on fulfillment processes.
The platform processes 1M+ packages per month and serves customers across healthcare, fashion, beauty, F&B, and talent-acquisition verticals. Revenue is generated through per-shipment transaction fees, API and plugin subscriptions, managed-services fees for storage and fulfillment, COD service fees, and 0.5% shipment insurance fees (capped at IDR 50,000,000 per airway bill). Distribution is hybrid: product-led self-serve for SMBs and marketplace sellers, supplemented by API integration for developers and enterprise field sales for high-volume accounts. The company has raised seed-stage capital from Startup Studio Indonesia (2020), SKALA (2021), and a 2022 round co-led by Beenext and East Ventures. CEO Mirsa Sadikin was named to Prestige Indonesia's 40 Under 40 list.
Biteship's core technical differentiators are the breadth of its courier and marketplace integrations (reducing multi-carrier reconciliation overhead for shippers), the strategic geographic placement of its fulfillment warehouses covering Western, Central, and Eastern Indonesia, and the 30-40% logistics cost savings and up to 40% warehouse cost savings it reports for customers relative to managing logistics in-house. Marketing is primarily content-led (blog, SEO, case studies, developer documentation) plus partner-marketing relationships such as the WeHelpYou collaboration.
Biteship firmographics
Firmographics- Name
- Biteship
- Legal name
- PT Berbagi Inovasi Teknologi
- Website
- https://biteship.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Biteship is an Indonesian e-commerce logistics platform combining a shipping aggregator connecting 10,000+ businesses to 30+ couriers via API with warehouse fulfillment across eight facilities in four cities. It serves marketplace sellers and enterprises through transaction fees, subscriptions, and managed services.
- Ownership category
- akta.pro rank
Biteship industry classification
Industry- Product category
- E-commerce Logistics Platform (Shipping Aggregation & Fulfillment)
- NAICS
- Freight Transportation Arrangement (48851), Couriers and Express Delivery Services (492110)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220)
- akta.pro primary industry
- Dedicated Lanes & Mini-Bid / RFP Marketplace Platforms (TLAEAJAG)
Keywords
Where Biteship is headquartered
LocationHeadquarters
- HQ city
- Dki Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices4 records
Markets served
Biteship business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Shipping Transaction Fees: Fees charged per shipment processed through the platform. Payment for shipping fees can be made using Biteship Saldo (prepaid balance), QR code top-up, or other payment methods.
- API and Plugin Subscriptions: Subscription fees for API access, plugin usage, and other recurring product services billed according to specified billing cycles.
- Fulfillment Services: Charges for warehouse storage, pick and pack operations, and shipping from Biteship warehouses. Includes inbound, storage, and outbound fulfillment fees.
- Insurance Fees: 0.5% of goods value with maximum replacement value of IDR 50,000,000 per airwaybill for shipment insurance.
- COD Service Fees: Additional fees for cash-on-delivery collection services available through select courier partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard shipping transaction fees based on courier, weight, and route |
| Subscription | Monthly | API and Plugin subscription plans |
| Unit Pricing | Monthly | Warehouse storage fees |
| Usage-based | Pay-as-you-go | Shipment insurance |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
Biteship product offering
Product offeringCore offering
Biteship operates a shipping aggregator platform that connects businesses to 30+ courier services (JNE, J&T, Grab, Gojek, SiCepat, Ninja Express, AnterAja, FedEx, DHL, etc.) through a single unified API and web dashboard, providing real-time rate comparison, automated airway bill generation, and end-to-end shipment tracking. In parallel, the company runs a warehouse fulfillment service with four physical distribution centers in Jakarta, Bandung, Surabaya, and Makassar, offering storage, pick-and-pack, and shipping with native integration to major Indonesian marketplaces (Tokopedia, Shopee, TikTok Shop, Lazada).
Product overview
Biteship is an integrated e-commerce logistics platform that combines a shipping aggregator and warehouse fulfillment in one solution. The core offering consists of the Shipping Dashboard for multi-courier rate comparison and shipment management, paired with the Shipping API for developer integration and Shipping Plugin for e-commerce store connections. The Warehouse Fulfillment service provides end-to-end logistics including storage, pick & pack, and shipping, supported by a Warehouse Management System (WMS) for inventory control. Additional tools include a Fulfillment Calculator for cost estimation, Cek Ongkir for rate comparison, and Tracking for shipment status monitoring. The platform connects to 30+ courier partners including JNE, J&T, SiCepat, Grab, and Gojek, and integrates natively with Tokopedia, Shopee, TikTok Shop, and Lazada marketplaces. Biteship operates fulfillment warehouses in four major Indonesian cities: Jakarta, Bandung, Surabaya, and Makassar.
Differentiator
Problem solved
Functional benefit
Products and services
- Shipping Dashboard A web-based all-in-one shipping management platform that lets e-commerce businesses compare real-time rates from 30+ couriers, generate airway bills, track packages end-to-end, and manage COD orders from a single interface. Designed for Indonesian SMB and mid-market online sellers.
- Shipping API A REST API that gives developers programmatic access to Biteship's multi-courier shipping aggregator, enabling rate lookup, airway bill creation, shipment tracking, and courier selection through a single integration rather than 30+ separate integrations.
- Shipping Plugin (WooCommerce & Shopify) Ready-to-install e-commerce plugins for WooCommerce and Shopify that integrate Biteship's multi-courier shipping rate calculation, label generation, and tracking directly into an online store without requiring code.
- Warehouse Fulfillment Service A full-service warehousing and order fulfillment offering where Biteship stores client inventory, performs pick-and-pack operations, and ships to end customers from four distribution centers across Indonesia. Includes a Warehouse Management System for real-time inventory visibility and native auto-sync with Tokopedia, Shopee, TikTok Shop, and Lazada, backed by a 99.9% SLA on store, pick, pack, and ship processes.
Quantifiable outcome
- 30-40% reduction in logistics operational costs
- +5 more outcomes
Companies that use Biteship
Customer profileNamed customers12 records
Segments9 records
Ideal customer profiles3 records
Biteship technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
Feature6 records
Biteship partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- WeHelpYouminorPartnership to reach more e-commerce business owners and improve shipping efficiency through digital logistics solutions.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Biteship competitors and assessment
Company assessmentDirect peers
- Shipper (shipper.id): Indonesian shipping aggregator offering multi-courier rate comparison and fulfillment, serving the same marketplace seller and SMB e-commerce customer base as Biteship. Closest direct competitor with a near-identical value proposition.
- Komerce: Indonesia-headquartered logistics platform providing shipping aggregation, fulfillment, and supply-chain solutions to e-commerce sellers. Competes head-to-head with Biteship across shipping and warehouse services.
- RajaOngkir: Indonesian shipping rate-check and aggregation API widely embedded across the local e-commerce ecosystem. Directly comparable to Biteship's Cek Ongkir and shipping API product layer.
Emerging players
- Shiprocket: India's leading shipping aggregator and fulfillment platform for SMB e-commerce sellers. Closest international comparable in business model (multi-courier aggregation + fulfillment + SaaS), though at materially larger scale.
- Logisly: Indonesian B2B logistics and shipping platform targeting enterprise shippers. Adjacent comparable to Biteship on the shipping aggregation side, particularly for larger-volume customers.
Broad incumbents
- J&T Express: One of Southeast Asia's largest integrated courier companies and a key integration partner for Biteship. Comparable as a broad logistics incumbent whose own platform could compete with or disintermediate aggregators.
- SiCepat Ekspres: Major Indonesian last-mile courier integrated into Biteship's platform. Comparable as a scaled courier incumbent that could choose to bypass aggregators with direct enterprise offerings.
- aCommerce: Regional e-commerce enabler offering fulfillment, delivery, and platform services across Southeast Asia. Comparable to Biteship's fulfillment arm and a potential regional expansion benchmark.
Regional players
- EasyParcel: Malaysia-based shipping aggregator platform serving SMEs and marketplaces with multi-courier comparison. Closest regional SEA comparable outside Indonesia for the shipping aggregation business model.
Others
- ParcelPerform: Logistics intelligence and post-shipment visibility SaaS serving global shippers and 3PLs. Comparable as a technology layer serving the same courier ecosystem that Biteship integrates, but focused on analytics rather than aggregation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Biteship social profiles
Digital presenceBiteship financial estimates
Financial estimateRevenue estimate
Valuation estimate
Biteship leadership team
Management profileNumber of profiles
Profiles1 record
Biteship funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Biteship M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Biteship
What does Biteship do?
Biteship operates a shipping aggregator platform that connects businesses to 30+ courier services (JNE, J&T, Grab, Gojek, SiCepat, Ninja Express, AnterAja, FedEx, DHL, etc.) through a single unified API and web dashboard, providing real-time rate comparison, automated airway bill generation, and end-to-end shipment tracking. In parallel, the company runs a warehouse fulfillment service with four physical distribution centers in Jakarta, Bandung, Surabaya, and Makassar, offering storage, pick-and-pack, and shipping with native integration to major Indonesian marketplaces (Tokopedia, Shopee, TikTok Shop, Lazada).
Is Biteship a public or private company?
Biteship is a private company. It is classified as venture growth investor backed and is currently operating.
When was Biteship founded?
Biteship was founded in 2019. It employs 11 to 50 people.
Where is Biteship based?
Biteship is headquartered in Dki Jakarta, Indonesia, in the Asia region.
How does Biteship make money?
Five revenue lines are on record. Shipping Transaction Fees are the primary driver. The others are API and Plugin Subscriptions, fulfillment Services, insurance Fees and COD Service Fees.
Who are Biteship's main competitors?
Direct peers on record are Shipper (shipper.id), Komerce and RajaOngkir. Emerging players are Shiprocket and Logisly. Broad incumbents are J&T Express, SiCepat Ekspres and aCommerce. EasyParcel is listed as a regional player. ParcelPerform is listed as an others.
Does Biteship have an API?
Yes. Biteship offers a Shipping API that enables developers to integrate with 30+ courier services through a single API connection. The API provides access to real-time shipping rates, airway bill generation, shipment tracking, and courier selection. One API integration allows access to all couriers without needing to integrate with each carrier individually. Developer documentation is at biteship.com/en/docs/intro.
What industry is Biteship in?
Biteship's product category is E-commerce Logistics Platform (Shipping Aggregation & Fulfillment). Its primary akta.pro industry code is TLAEAJAG, Dedicated Lanes & Mini-Bid / RFP Marketplace Platforms. Its NAICS code is 48851 and its SIC code is 4731.