Smart Inspect
Smart Inspect is a cloud-based SaaS platform for custodial, janitorial, and EVS quality inspection, serving 50,000+ facilities across education, healthcare, government, and commercial real estate with proprietary QSP® benchmarking and AI-powered SIMPL™ predictive analytics.
- Company typePrivate
- Founded2002
- HeadquartersVestal, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Smart Inspect does
Smart Inspect is a cloud-based SaaS platform purpose-built for custodial, janitorial, and Environmental Services (EVS) quality inspection, developed in 2002 and operated as a subsidiary of Core America, a custodial consulting firm. The platform digitizes facility inspections via a mobile application with offline capability, GPS mapping, photo capture, and customizable templates, then routes findings through modules including the Reporting Module, Smart Tickets (QR-code-based work order management), Performance Tracking & KPIs, and Smart Check (digital checklists). Its proprietary QSP® (Quality Success Percentage) scoring metric, based on ISO standards, provides a standardized quality benchmark that has been refined over more than 20 years across 50,000+ facilities and 2+ billion square feet inspected. In 2023, the company launched SIMPL™, an AI/ML-powered predictive analytics module that forecasts cleaning deficiencies and benchmarks against industry peers, earning the ISSA Innovation Industry Choice Award.
The company monetizes primarily through tiered SaaS subscriptions priced per inspector ($45-75/month add-on pricing; up to 3 inspectors in Tier 1 and up to 10 in Tier 2, with a 30% bundle discount across modules), supplemented by professional services revenue from independent third-party audits and consulting engagements delivered by in-house cleaning experts. Go-to-market is a sales-led, demo-driven enterprise motion targeting nine vertical segments: higher education, K-12, healthcare, government, building service contractors, corporate/commercial real estate, retail/malls, property management, and mass transit. Named customers include University of Notre Dame, Brown University, Cornell, Kaiser Permanente, Enloe Medical Center, MBTA, Piedmont Office Realty Trust, Nationwide Insurance, Corning, Westfield, and Macerich.
Smart Inspect is privately held, bootstrapped (no disclosed external funding), and operates with 11-50 employees from Endicott, New York, with claimed global reach across three continents. Its competitive position rests on a deep, hard-to-replicate longitudinal benchmarking dataset, an integrated domain-expert team, and multiple registered trademarks (QSP®, SIMPL™, Smart Tickets, Smart Check) — though the platform remains a niche vertical SaaS with modest absolute scale.
Smart Inspect firmographics
Firmographics- Name
- Smart Inspect
- Website
- https://mysmartinspect.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Smart Inspect is a cloud-based SaaS platform for custodial, janitorial, and EVS quality inspection, serving 50,000+ facilities across education, healthcare, government, and commercial real estate with proprietary QSP® benchmarking and AI-powered SIMPL™ predictive analytics.
- Ownership category
- akta.pro rank
Smart Inspect industry classification
Industry- Product category
- Custodial and EVS Inspection Software
- NAICS
- Building Inspection Services (54135)
- SIC
- Services-Testing Laboratories (8734)
- akta.pro primary industry
- Seasonal Home Readiness Inspection (Spring/Fall) (HSAGAOAA)
- akta.pro secondary industry
- Inspection, Checkweighing & Detection Systems (Vision, Metal, X-ray) (IMALAOAH)
Keywords
Where Smart Inspect is headquartered
LocationHeadquarters
- HQ city
- Vestal
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Smart Inspect business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscription - Tier 1: Entry-tier software subscription including up to 3 inspectors. Add additional inspectors for $75/month. Access to all features with no functionality restrictions.
- Software Subscription - Tier 2: Premium tier with up to 10 inspectors included. Additional inspectors at $45/month. When both modules selected together, lower-priced module receives 30% discount.
- Module Bundles: Two primary modules (Inspections module and presumably Smart Tickets/Scheduling module) can be bundled together with discount on the lower-priced module.
- Third-Party Audit Services: Independent expert custodial, janitorial, and EVS inspections performed by Smart Inspect's in-house team, including ATP testing and coaching services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Tier 1 - Up to 3 inspectors with all features included |
| Subscription | Monthly | Tier 2 - Up to 10 inspectors with all features included |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Smart Inspect product offering
Product offeringCore offering
Smart Inspect is a cloud-based SaaS platform for custodial, janitorial, and Environmental Services (EVS) quality inspection with a mobile inspection app that supports offline data collection. The platform enables digital inspections, work order management, reporting, KPI tracking, and predictive analytics via the SIMPL™ AI engine, and is sold primarily through enterprise subscriptions with bundled third-party audit and cleaning consulting services.
Product overview
Smart Inspect is a modular custodial, janitorial, and Environmental Services (EVS) quality inspection software platform, developed in 2002 and maintained by Core America. The platform consists of a core inspection app with offline capability, supported by distinct modules including the Reporting Module for analytics and dashboards, Smart Tickets for work order management, Performance Tracking & KPIs for contract monitoring, Third-Party Audits for independent validation, and Cleaning Expertise consulting services. The platform incorporates proprietary scoring metrics including QSP® (Quality Success Percentage) for standardized quality measurement and SIMPL™ for AI-powered predictive analytics. Smart Check provides complementary digital checklist functionality with QR code integration. The entire platform serves 50,000+ facilities across industries including healthcare, education, retail, government, and corporate.
Differentiator
Problem solved
Functional benefit
Brands
- SIMPL: Smart Inspect Machine Predictive Learning - AI-powered predictive analytics solution that anticipates cleaning deficiencies before they occur
- QSP
- Smart Check
- Smart Tickets
Products and services
- Smart Inspect Inspection App Mobile inspection application enabling 100% digital, fast and easy custodial inspections with offline capability, photo and note capture, GPS mapping, and customizable industry-specific templates for organizations performing cleaning quality inspections.
- Smart Tickets Work order and ticket management system for creating, assigning, and tracking custodial tasks, scheduling project work, generating corrective action plans, and managing QR code-enabled customer feedback submissions. Designed for facility managers and EVS teams needing to close the loop on deficiencies.
- Third-Party Audits Independent quality audit services provided by Smart Inspect's in-house cleaning experts, including visual inspections, ATP testing for harmful pathogens, inspector calibration and coaching, supply closet assessments, and benchmarking against peer organizations. Designed for organizations seeking external validation of cleaning quality beyond their internal teams.
- Cleaning Expertise Consulting Consulting services from in-house cleaning industry experts including operational assessments, scope of work design, staffing models, training programs, performance-based contract monitoring, and RFP/negotiation support. Designed for organizations designing or restructuring custodial programs.
- SIMPL™ (Smart Inspect Machine Predictive Learning) AI-powered predictive analytics module using machine learning to anticipate cleaning deficiencies and contract compliance issues before they occur, predict quality scores and KPIs for the following month, identify at-risk area types, and benchmark cleaning scores against industry peers.
Quantifiable outcome
- QSP scores consistently in 90-94% range (equates to APPA cleanliness level 1.5-2.0)
- +3 more outcomes
Companies that use Smart Inspect
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles4 records
Smart Inspect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature6 records
Smart Inspect partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Core AmericacoreCore America is the parent company that developed Smart Inspect in 2002. Smart Inspect has always been designed, supported, and maintained by Core America's cleaning consultants and experts. Core America provides custodial consulting services while Smart Inspect provides the technology platform. The relationship is deeply integrated with shared expertise.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Smart Inspect competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: Enterprise cloud platform with facility service management and workplace operations modules covering work orders, inspections, and vendor management. Comparable to Smart Inspect at the workflow level, though ServiceNow addresses a far broader IT and business workflow portfolio.
- IBM Maximo: Enterprise asset management and work-order platform widely used in facilities, utilities, and healthcare. Comparable to Smart Inspect in inspection/quality workflow capability, but operates at much larger scale and longer deployment cycles.
Direct peers
- FM:Systems: Facility management software covering space management, maintenance, and service requests for corporate, education, and government portfolios. Comparable to Smart Inspect because both serve multi-site facility owners with inspection and corrective action workflows.
- SafetyCulture (iAuditor): Inspection and checklist platform used across facilities, manufacturing, and hospitality for digital inspections and corrective actions. Comparable to Smart Inspect's mobile inspection + corrective action (Smart Tickets) workflow, with broader vertical reach.
- TMA Systems: Web-based CMMS and facility maintenance management software for work orders, inspections, and preventive maintenance. Comparable to Smart Inspect in inspection-driven work order workflow for facility teams across education, healthcare, and government.
- MaintainX: Mobile-first CMMS and inspection platform used by maintenance and facilities teams to digitize work orders, inspections, and preventive maintenance. Comparable to Smart Inspect because both target facility/operations staff with mobile inspection workflows and work order management.
- ServiceChannel: Facility services management platform for managing janitorial, HVAC, and maintenance vendors. Directly comparable to Smart Inspect because both sell to facility owners and BSCs to standardize work-order execution and vendor performance reporting across multi-site portfolios.
Emerging players
- FMX: Facility maintenance and operations management software for K-12 schools, higher education, and government. Comparable to Smart Inspect in mobile inspection and work-order execution targeted at facility/operations teams in education and government.
- AkitaBox: Facility condition assessment and inspection platform used by property owners and service contractors. Comparable to Smart Inspect in mobile inspection reporting and capital planning analytics, though more oriented to building condition than cleaning quality.
- UpKeep: CMMS and asset operations management platform focused on maintenance and facility teams. Comparable to Smart Inspect in mobile-first inspection and work-order functionality, though positioned more broadly across maintenance than custodial quality.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Smart Inspect social profiles
Digital presenceSmart Inspect financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smart Inspect leadership team
Management profileNumber of profiles
Smart Inspect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smart Inspect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smart Inspect
What does Smart Inspect do?
Smart Inspect is a cloud-based SaaS platform for custodial, janitorial, and Environmental Services (EVS) quality inspection with a mobile inspection app that supports offline data collection. The platform enables digital inspections, work order management, reporting, KPI tracking, and predictive analytics via the SIMPL™ AI engine, and is sold primarily through enterprise subscriptions with bundled third-party audit and cleaning consulting services.
Is Smart Inspect a public or private company?
Smart Inspect is a private company. It is classified as corporate owned and is currently operating.
When was Smart Inspect founded?
Smart Inspect was founded in 2002. It employs 11 to 50 people.
Where is Smart Inspect based?
Smart Inspect is headquartered in Vestal, United States, in the North America region.
How does Smart Inspect make money?
Four revenue lines are on record. Software Subscription - Tier 1 is the primary driver. The others are software Subscription - Tier 2, module Bundles and third-Party Audit Services.
Who are Smart Inspect's main competitors?
Broad incumbents on record are ServiceNow and IBM Maximo. Direct peers are FM:Systems, SafetyCulture (iAuditor), TMA Systems, MaintainX and ServiceChannel. Emerging players are FMX, AkitaBox and UpKeep.
Does Smart Inspect have an API?
No public API is recorded for Smart Inspect.
What industry is Smart Inspect in?
Smart Inspect's product category is Custodial and EVS Inspection Software. Its primary akta.pro industry code is HSAGAOAA, Seasonal Home Readiness Inspection (Spring/Fall), with a secondary code of IMALAOAH, Inspection, Checkweighing & Detection Systems (Vision, Metal, X-ray). Its NAICS code is 54135 and its SIC code is 8734.