Collectco
CollectCo is a Malaysian parcel collection-and-delivery network operating 1,000+ collection points and 600+ Premium Points across Malaysia, aggregating 15+ courier partners and serving e-commerce merchants, retailers, and individual consumers via a B2B2C platform.
- Company typePrivate
- Founded2016
- HeadquartersPetaling Jaya, Malaysia
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Collectco does
CollectCo Services Sdn. Bhd. is a Malaysian parcel delivery and collection-services company founded in 2016 and headquartered in Petaling Jaya, Selangor. The company operates Malaysia's largest aggregated last-mile parcel collection network, comprising 1,000+ CollectCo Points (basic drop-off/collection locations within partner retail chains such as Mynews, Caring Pharmacy, Happy Mart, and Healthlane Pharmacy) and 600+ CollectCo Premium Points (full-service authorized agents offering multi-courier send, collect, and return services). Its technology stack is built around a proprietary e-parcel management system, an online parcel tracking platform, an in-house Order Management System and Warehouse Management System, and API integrations that connect the network to e-commerce marketplaces including Shopee, Lazada, TikTok Shop (via the YoYi self-collection network of 900+ locations), and Shopify.
The business operates a B2B2C platform model. Revenue is generated through four streams: (1) per-transaction commissions on parcels processed at Premium Points, (2) recurring onboarding and subscription revenue from agents and merchants, (3) tiered monthly Fulfilment subscriptions (Micro RM600/month, Small RM1,200/month, Medium RM3,000/month) for micro e-commerce businesses requiring storage, packing, and multi-courier shipping, and (4) service fees from its role as an official Pos Malaysia Agent. Go-to-market combines a channel-partner recruitment motion (targeting brick-and-mortar shop owners with commission income and foot-traffic upside) with an API-first integration motion targeting online merchants.
CollectCo serves three primary customer segments: brick-and-mortar store owners (channel partners and Premium Points), online merchants and e-commerce sellers (API-integrated B2B customers), and individual consumers and online shoppers (B2C end users collecting or returning parcels). The company is privately held, led by founder and CEO Dylan Wong, has 51-100 employees, and has disclosed one funding round (2018, Kickstart Ventures, undisclosed amount). The company reports over 2 million parcels delivered since inception and holds PDPA compliance certification for personal-data handling.
Collectco firmographics
Firmographics- Name
- Collectco
- Legal name
- CollectCo Services Sdn. Bhd.
- Website
- https://collectco.my
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CollectCo is a Malaysian parcel collection-and-delivery network operating 1,000+ collection points and 600+ Premium Points across Malaysia, aggregating 15+ courier partners and serving e-commerce merchants, retailers, and individual consumers via a B2B2C platform.
- Ownership category
- akta.pro rank
Collectco industry classification
Industry- Product category
- Last-Mile Parcel Delivery & Collection Services
- NAICS
- Couriers and Express Delivery Services (492110), General Warehousing and Storage (493110)
- akta.pro primary industry
- Retail Partner PUDO Networks (In-Store Pickup/Dropoff) (TLAAAMAB)
- akta.pro secondary industries
- PUDO Network Aggregators & API Platforms (Multi-Carrier Enablement) (TLAAAMAI), Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
Keywords
Where Collectco is headquartered
LocationHeadquarters
- HQ city
- Petaling Jaya
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Collectco business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Technology or R&D, Personnel, Marketing or Sales, Supply Chain
Revenue model
- Parcel Transaction Fees: CollectCo earns commission from each parcel transaction conducted at Premium Points. Store owners receive commission for each parcel dropped off or collected, creating a transaction-based revenue model.
- Premium Point Franchise/Agent Fees: Retailers pay to become CollectCo Premium Points, gaining access to multiple courier partner networks andParcel management system. The company generates revenue from onboarding these channel partners.
- Fulfilment Services: Monthly subscription-based fulfilment services for micro-businesses and e-commerce sellers. Pricing tiers based on order volume, storage space (cubic meters), and SKU count. Additional revenue from bulk shipping discounts passed through to customers.
- Pos Malaysia Agency Services: As an official Pos Malaysia Agent, CollectCo outlets offer various Pos Malaysia services including courier services, insurance, stamps, bill payment, generating service fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Micro Plan - Up to 150 orders/month, 1 cbm storage, 10 SKUs |
| Subscription | Monthly | Small Plan - Up to 300 orders/month, 5 cbm storage, 25 SKUs |
| Subscription | Monthly | Medium Plan - Up to 800 orders/month, 10 cbm storage, 50 SKUs |
| Transaction based/ take rate | Pay-as-you-go | Parcel Liability Coverage |
Go-to-market motion2 records
Distribution channels7 records
Marketing channels6 records
Collectco product offering
Product offeringCore offering
CollectCo operates a technology-driven parcel delivery and collection network across Malaysia, comprising 600+ full-service Premium Points and 1,000+ standard collection points that aggregate 15+ courier partners for send, collect, and return services. The platform provides API-ready integration for online merchants on Shopee, Lazada, TikTok Shop, and Shopify, a subscription-based fulfilment service (storage, packing, multi-courier shipping) for micro e-commerce sellers, and Click & Collect services tied to retailer partners such as Zalora, Uniqlo, Gundammy, Sally Fashion, and Doublewoot. The company is also an official Pos Malaysia Agent offering Pos services at selected outlets.
Product overview
CollectCo is a Malaysian parcel delivery and collection services company operating a network-based platform consisting of over 1,000 collection centers and 600+ Premium Points nationwide. The core product is the CollectCo Premium Point, a full-service authorised collection center offering send, collect, and return parcel services through partnerships with 15+ courier companies. The platform also includes standard CollectCo Points for basic collection, Click & Collect services integrated with retail partners (Zalora, Uniqlo, etc.), Shopee Xpress Drop Off and YoYi Collection Points for marketplace integration, Pos Services and Pos Mini for Pos Malaysia partnership, CollectCo Fulfilment for storage/packing/shipping, and an Online Merchants API for e-commerce platform integration. The suite provides end-to-end parcel management for both individual consumers and business owners.
Differentiator
Problem solved
Functional benefit
Products and services
- CollectCo Premium Point Full-service authorised collection centre program for retail partners offering send, collect, and return parcel services with integrations to 15+ courier companies including Pos Laju, J&T Express, Shopee Xpress, Ninja Van, DHL, and others. Retailers earn commission per parcel and benefit from increased foot traffic and digital transformation of their shop.
- CollectCo Point Standard parcel drop-off and collection points operated through partner retail chains such as Mynews, Caring Pharmacy, Happy Mart, Healthlane Pharmacy, CNI, and MBE, providing 1,000+ nationwide access points for parcel pickup and drop-off.
- Click & Collect
Quantifiable outcome
- Over 2 million parcels delivered since 2016
- +4 more outcomes
Companies that use Collectco
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
Collectco technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature4 records
Collectco partnerships and signals
Strategic signalPartnerships
28 partnerships are on record, tiered core and supporting.
- Pos MalaysiacoreOfficial partnership making CollectCo an authorized Pos Malaysia Agent. CollectCo outlets offer Pos Malaysia services including courier, insurance, stamps, bill payment as part of Pos Malaysia's touchpoints expansion plan.
- Pos Laju (Pos Malaysia)corePos Laju is a core courier partner integrated into the CollectCo Premium Point network. Store owners can become Pos Laju agents through CollectCo, offering domestic and international parcel services.
- EMS (Pos Malaysia International)coreEMS international courier services available through CollectCo Premium Points for worldwide parcel delivery.
- Shopee XpresscoreShopee Xpress Drop Off Points and Buyer Self Collect services integrated with CollectCo network. 700+ collection points serve Shopee sellers and buyers.
- SF ExpresscoreSF Express international courier services available through CollectCo Premium Points network.
- Flash ExpresssupportingFlash Express parcel services available for CollectCo Premium Point customers.
- AramexsupportingAramex international courier services available through CollectCo network.
- CitylinksupportingCitylink domestic courier services integrated with CollectCo Premium Points.
- JaniosupportingJanio logistics services available through CollectCo network for cross-border e-commerce delivery.
- FlickpostsupportingFlickpost parcel services available through CollectCo Premium Points.
- DHLcoreDHL international courier and express services available through CollectCo network.
- GDEXsupportingGDEX domestic express delivery services integrated with CollectCo collection points.
- Teleport (AirAsia)supportingTeleport by AirAsia air cargo services available through CollectCo for time-sensitive deliveries.
- PickuppsupportingPickupp courier services integrated with CollectCo network for flexible delivery options.
- Setel ExpresssupportingSetel Express parcel services available through CollectCo Premium Points.
- Ninja VansupportingNinja Van domestic and cross-border logistics services available through CollectCo network.
- J&T ExpresssupportingJ&T Express parcel delivery services integrated with CollectCo collection points.
- KEX ExpresssupportingKEX Express courier services available through CollectCo Premium Points.
- YoYicoreYoYi Self-Collection Points for TikTok Shop parcels. Over 900 locations for TikTok buyers to collect parcels. CollectCo acts as expansion partner for YoYi self-collection network.
- LazadacoreCollectCo is integrated as a Click & Collect option on Lazada checkout, allowing Lazada customers to collect parcels at CollectCo Points.
- ZalorasupportingZalora fashion e-commerce offering CollectCo Click & Collect as delivery option for customers.
- ShopifysupportingCollectCo Fulfilment integrates with Shopify for seamless order management and fulfilment services.
- MynewssupportingMynews retail stores serve as CollectCo collection points for parcel drop-off and collection.
- Caring PharmacysupportingCaring Pharmacy outlets operate as CollectCo collection points nationwide.
- Happy MartsupportingHappy Mart retail stores serve as CollectCo collection points.
- Healthlane PharmacysupportingHealthlane Pharmacy outlets operate as CollectCo collection points.
- CNIsupportingCNI retail network serves as CollectCo collection points.
- MBE (Mail Boxes Etc.)supportingMBE franchise stores operate as CollectCo Premium Points offering comprehensive parcel services.
Scale indicators9 records
Recent moves6 records
Expansion highlights4 records
Collectco competitors and assessment
Company assessmentRegional players
- Ninja Van: Singapore-headquartered last-mile delivery company operating across Southeast Asia including Malaysia. Directly comparable to CollectCo as a parcel delivery platform with B2B and B2C offerings, though Ninja Van operates owned fleets and serves multiple ASEAN markets rather than running a retail-partner PUDO network.
- J&T Express: Regional parcel delivery player with significant Malaysia operations and one of CollectCo's listed courier partners. Comparable in that it provides domestic and cross-border parcel services with drop-off points, but J&T runs an owned-network model rather than a retail-partner PUDO franchise.
- Flash Express: Thailand-origin parcel delivery company with Malaysia operations and listed as a CollectCo courier partner. Comparable as a domestic and cross-border courier serving e-commerce shippers, but its Malaysian network is courier-owned rather than retail-partner-franchised.
Broad incumbents
- Pos Malaysia: Malaysia's national postal operator and CollectCo's most important strategic partner (since 2022). Overlaps with CollectCo in domestic courier, international mail, stamps, and bill payment services, and competes indirectly for parcel volume through its own Pos Laju agent network.
- MBE (Mail Boxes Etc.): Global franchise network of shipping, printing, and business service centers. Comparable concept to CollectCo's Premium Point model — third-party retail locations offering courier and parcel services — and explicitly listed as a CollectCo retail partner in Malaysia.
- InPost: European leader in out-of-home parcel lockers and PUDO networks. Conceptually adjacent to CollectCo's PUDO model as an aggregator of last-mile pickup/drop-off points, though InPost is primarily asset-heavy (lockers) and operates outside Southeast Asia.
Emerging players
- Shopee Xpress (SPX): Logistics arm of Shopee operating 700+ Drop Off Points across Malaysia, directly comparable to CollectCo's PUDO model. Important both as a CollectCo partner (buyers/sellers use CollectCo Points for SPX) and as a competitive threat if Shopee routes self-collection exclusively to its owned SPX footprint.
- Pickupp: On-demand and scheduled delivery platform operating in Malaysia and Singapore with a crowdsourced driver model. Listed as a CollectCo courier partner; comparable as a flexible last-mile delivery option for merchants but does not run a retail PUDO network.
- Janio: Singapore-headquartered cross-border logistics aggregator for Southeast Asian e-commerce. Listed as a CollectCo integration partner; comparable as a multi-carrier enablement layer but focused on cross-border flows rather than domestic PUDO.
- HubBox: UK-based click-and-collect SaaS platform integrating retailers' physical stores as parcel pickup locations. Comparable to CollectCo's Click & Collect product in concept — turning retail outlets into e-commerce fulfillment nodes — though operating in a different geography and at smaller scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Collectco social profiles
Digital presenceCollectco compliance and trust
Trust signalCompliance1 record
Collectco financial estimates
Financial estimateRevenue estimate
Valuation estimate
Collectco leadership team
Management profileNumber of profiles
Profiles1 record
Collectco funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Collectco M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Collectco
What does Collectco do?
CollectCo operates a technology-driven parcel delivery and collection network across Malaysia, comprising 600+ full-service Premium Points and 1,000+ standard collection points that aggregate 15+ courier partners for send, collect, and return services. The platform provides API-ready integration for online merchants on Shopee, Lazada, TikTok Shop, and Shopify, a subscription-based fulfilment service (storage, packing, multi-courier shipping) for micro e-commerce sellers, and Click & Collect services tied to retailer partners such as Zalora, Uniqlo, Gundammy, Sally Fashion, and Doublewoot. The company is also an official Pos Malaysia Agent offering Pos services at selected outlets.
Is Collectco a public or private company?
Collectco is a private company. It is classified as venture growth investor backed and is currently operating.
When was Collectco founded?
Collectco was founded in 2016. It employs 51 to 100 people.
Where is Collectco based?
Collectco is headquartered in Petaling Jaya, Malaysia, in the Asia region.
How does Collectco make money?
Four revenue lines are on record. Parcel Transaction Fees are the primary driver. The others are premium Point Franchise/Agent Fees, fulfilment Services and pos Malaysia Agency Services.
Who are Collectco's main competitors?
Regional players on record are Ninja Van, J&T Express and Flash Express. Broad incumbents are Pos Malaysia, MBE (Mail Boxes Etc.) and InPost. Emerging players are Shopee Xpress (SPX), Pickupp, Janio and HubBox.
Does Collectco have an API?
Yes. CollectCo has APIs ready for integration into e-commerce platforms to enable seamless order flow. The API allows online merchants to integrate CollectCo's parcel services (send, collect, return) into their shopping platforms.
What industry is Collectco in?
Collectco's product category is Last-Mile Parcel Delivery & Collection Services. Its primary akta.pro industry code is TLAAAMAB, Retail Partner PUDO Networks (In-Store Pickup/Dropoff), with a secondary code of TLAAAMAI, PUDO Network Aggregators & API Platforms (Multi-Carrier Enablement). Its NAICS code is 492110.