OneNet Global
OneNet Global is a managed IT services provider serving 842 small, mid-sized, and enterprise customers with managed IT, cybersecurity, cloud, VoIP, backup/disaster recovery, and IT consulting services across 15+ verticals from offices in Minnesota and Florida.
- Company typePrivate
- Founded1994
- HeadquartersMinnesota City, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What OneNet Global does
OneNet Global is a managed IT services provider (MSP) headquartered in Edina, Minnesota, with an additional office in Fort Lauderdale, Florida. Founded in the mid-1990s, the company delivers a comprehensive suite of outsourced technology services to small, mid-sized, and enterprise customers across more than fifteen verticals including healthcare, construction, banking and financial services, manufacturing, retail, automotive, and logistics. Core service lines span managed IT, IT helpdesk and network support, managed cybersecurity (managed SOC, SIEM, MDR, vCISO), cloud services (managed cloud, Azure, VDI), VoIP/unified communications, backup and disaster recovery, IT consulting/vCIO, and industry-specific compliance services (HIPAA, PCI DSS, GDPR, FERPA, SOX, FISMA).
The company's underlying technology includes the proprietary OneNet Global Data Vault, a cloud-connected data protection appliance with SOC2 Type 2 audited data centers, paired with Near-Continuous Data Protection (Near-CDP) image-based replication for VMware and Hyper-V environments. The platform supports RTO/RPO under 15 minutes and is delivered alongside a 24/7 helpdesk with sub-12-minute response times, a four-hour average resolution time, and a unique uptime money-back guarantee. OneNet Global is privately held and has been part of Shield Technology Partners since 2023 alongside three other MSPs (ClearFuze Networks, IronOrbit, Delval Technology Solutions), backed by over $100 million of initial funding from Thrive Holdings and ZBS Partners with a subsequent OpenAI ownership stake in Thrive Holdings.
OneNet Global makes money through recurring managed IT subscriptions, managed telecom/VoIP contracts, managed backup and disaster recovery subscriptions, and project-based IT consulting services delivered via a direct sales-led motion (sales line 800-584-4526, online booking tool) with complementary inside-sales/24-7 helpdesk inbound motion (support line 952-960-1010). Pricing is custom and quote-based across full-managed and co-managed service tiers. The company serves 842 businesses and has made the MSPBJ Fast 50 List three times, citing 105%+ growth between 2018 and 2020. Acquisitions of Ecessa Corporation and JDL Technologies in July 2023 expanded networking and IT services capabilities ahead of and into the Shield combination.
OneNet Global firmographics
Firmographics- Name
- OneNet Global
- Legal name
- OneNet Global
- Website
- https://onenetglobal.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- OneNet Global is a managed IT services provider serving 842 small, mid-sized, and enterprise customers with managed IT, cybersecurity, cloud, VoIP, backup/disaster recovery, and IT consulting services across 15+ verticals from offices in Minnesota and Florida.
- Ownership category
- akta.pro rank
OneNet Global industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)
Keywords
Where OneNet Global is headquartered
LocationHeadquarters
- HQ city
- Minnesota City
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
OneNet Global business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Comprehensive managed IT services covering cybersecurity, cloud, network, unified communications, and helpdesk support delivered as a recurring monthly service. Custom-crafted solutions tailored per customer with full or co-managed options.
- Telecom / VoIP Services: Managed telecom solutions including voice, data, internet, and mobile services across multi-carrier, multi-location environments with unified billing.
- IT Consulting & Project Services: IT consulting, project management, cloud migration, and technology implementation delivered as professional services, often scoped per project or as ongoing advisory (vCIO).
- Backup and Disaster Recovery: Business continuity and disaster recovery services using OneNet Global Data Vault, with RTO/RPO of less than 15 minutes. Revenue from managed backup subscriptions and appliance deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed IT services — pricing tailored to customer environment and scope |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
OneNet Global product offering
Product offeringCore offering
OneNet Global is a managed IT services provider (MSP) delivering comprehensive technology services including managed IT, 24/7 helpdesk support, IT network support, multi-layered cybersecurity (managed firewall, SIEM, MDR, SOC), cloud services (Azure, VDI), VoIP and unified communications, and backup and disaster recovery. The company also offers AI enablement services including Microsoft Copilot, agentic AI, and business process automation, delivered as fully managed or co-managed engagements to mid-market and enterprise clients.
Product overview
OneNet Global is a managed IT services provider (MSP) offering a comprehensive portfolio of technology services unified under an AI-enabled platform. The core offering spans Managed IT Services, IT Helpdesk (24/7), IT Network Support, Cybersecurity (Managed Cybersecurity, Fully Managed Cybersecurity, SIEM, Managed SOC, MDR), Cloud Services (Managed Cloud, Azure, VDI), VoIP & Unified Communications, and Backup/Disaster Recovery. AI capabilities include Agentic AI, AI Enablement, Microsoft Copilot, Business Process Automation, and AI Implementation services. The company also provides specialized services for industries including healthcare (HIPAA), construction, banking, legal, manufacturing, real estate, and more. OneNet Global operates offices in Fort Lauderdale, FL and Minneapolis, MN, and was acquired in 2024 by Shield Technology Partners as part of a platform strategy backed by Thrive Holdings and ZBS Partners, with OpenAI acquiring a stake in the holding company.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive end-to-end IT management including proactive monitoring, maintenance, helpdesk support, and strategic technology planning for business continuity, delivered as recurring managed service.
- IT Helpdesk 24/7 technical support desk providing remote and on-site assistance for hardware, software, email, and connectivity issues with average response time under 12 minutes.
- Backup and Disaster Recovery Business continuity solutions providing data backup, disaster recovery, and business continuity planning with RTO/RPO of less than 15 minutes using OneNet Global Data Vault.
- Managed Cybersecurity Multi-layered security protection including managed firewall, endpoint security, IDS/IPS, and phishing protection.
- Fully Managed Cybersecurity Comprehensive security operations including managed SOC, SIEM, dark web monitoring, and managed detection and response (MDR).
- SIEM Security information and event management for real-time threat monitoring and incident response.
- Managed SOC Managed Security Operations Center providing 24/7 threat monitoring and incident response.
- Managed Detection and Response (MDR) Managed detection and response services combining endpoint protection with human-led threat hunting.
- vCISO Virtual Chief Information Security Officer services providing strategic security leadership and guidance.
- VoIP and Unified Communications Voice over IP solutions and unified communications platform integrating voice, video, messaging, and conferencing.
- Cloud Services Managed cloud infrastructure including cloud hosting, migration, and managed desktop/VDI services.
- Microsoft Solutions Microsoft ecosystem services covering Microsoft 365 deployment, Teams enablement, Azure cloud services, and SharePoint integration.
- IT Consulting and Projects Strategic technology guidance including vCIO services, IT project management, technology roadmapping, and cloud migration planning.
- Digital Transformation Comprehensive modernization services helping organizations transition to cloud, automate processes, and adopt emerging technologies.
- Agentic AI AI service enabling autonomous decision-making and multi-step task execution for IT operations automation.
- AI Enablement Service helping businesses adopt and integrate AI capabilities into their existing workflows and operations.
- Microsoft Copilot AI-powered productivity assistant service leveraging Microsoft Copilot for business workflow optimization.
- IT Network Support Network design, implementation, monitoring, and maintenance services including SD-WAN, VPN, wireless networking, and NOC services.
- Co-Managed IT Services Collaborative IT partnership combining client internal IT teams with OneNet Global's expertise for shared responsibility management.
- IT Outsourcing Full outsourcing of IT operations including cybersecurity, cloud services, network management, and helpdesk support.
- Managed Telecom Solutions Multi-carrier telecommunications management including voice, data, internet, and mobile services with single-point billing.
- HIPAA Compliance Healthcare regulatory compliance services for HIPAA requirements including security and privacy controls.
- IT Audits and Assessments Technology assessment services covering security, network, and financial audits of IT infrastructure.
- Managed Desktop / VDI Virtual desktop infrastructure providing secure remote access to corporate desktops and applications.
Quantifiable outcome
- 842 businesses trust OneNet Global for IT services
- +6 more outcomes
Companies that use OneNet Global
Customer profileNamed customers15 records
Segments7 records
Ideal customer profiles5 records
OneNet Global technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
OneNet Global partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Shield Technology PartnerscoreOneNet Global is one of four IT service providers (ClearFuze Networks, IronOrbit, Delval Technology Solutions, and OneNet Global) united under Shield Technology Partners, backed by over $100 million in initial funding from Thrive Holdings and ZBS Partners. Shield applies Palantir's AI and data-ontology approach to the managed services provider landscape, deploying AI products including Sentinel and Spectre to automate IT service desk and engineering tasks.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
OneNet Global competitors and assessment
Company assessmentBroad incumbents
- Kaseya: Kaseya is a large incumbent platform serving MSPs with RMM, PSA, cybersecurity, and backup software. While not a direct service peer, it defines the competitive tooling layer OneNet Global competes within and against.
- ConnectWise: ConnectWise is a leading platform vendor providing software, automation, and services for MSPs and IT teams globally. It is a broad incumbent that touches OneNet Global's ecosystem as a tooling provider and indirect competitive force.
Regional players
- Netstar IT Support: Netstar is a UK-based managed IT support provider serving SMB and mid-market clients with comparable managed IT and cybersecurity services. Comparable in business model and customer segment, though geographically distinct from OneNet Global.
Direct peers
- iCorps Technologies: iCorps Technologies is a US-based managed IT services and consulting provider serving mid-market and enterprise clients with cloud, cybersecurity, and IT strategy—closely matching OneNet Global's profile.
- Marco Technologies: Marco is a large Upper Midwest managed IT, cloud, and communications provider serving mid-market and enterprise customers across the same geographies OneNet Global targets. Comparable in service breadth and customer profile.
- IronOrbit: IronOrbit is a sister MSP under Shield Technology Partners, offering managed IT, cloud (including hosted desktop/VDI), and cybersecurity. Direct peer given shared parent platform and overlapping service portfolio.
- Thrive Networks: Thrive Networks is a nationally scaled managed IT services provider offering managed IT, cybersecurity, cloud, and unified communications to mid-market and enterprise clients—directly overlapping OneNet Global's core service portfolio and target customer segments.
- Datapath: Datapath is a regional managed IT services provider in the upper midwest offering managed IT, cybersecurity, and cloud services to mid-sized businesses—closely comparable to OneNet Global in geography, customer profile, and service mix.
- ClearFuze Networks: ClearFuze Networks is another sister MSP under Shield Technology Partners, providing managed IT, cybersecurity, and cloud services to SMB and mid-market clients—comparable in service offering and customer profile to OneNet Global.
- Delval Technology Solutions: Delval Technology Solutions is the fourth MSP under Shield Technology Partners, offering managed IT and IT consulting services to mid-market organizations—comparable to OneNet Global across service line and customer segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
OneNet Global social profiles
Digital presenceOneNet Global compliance and trust
Trust signalCompliance7 records
OneNet Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
OneNet Global leadership team
Management profileNumber of profiles
Profiles1 record
OneNet Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OneNet Global M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OneNet Global
What does OneNet Global do?
OneNet Global is a managed IT services provider (MSP) delivering comprehensive technology services including managed IT, 24/7 helpdesk support, IT network support, multi-layered cybersecurity (managed firewall, SIEM, MDR, SOC), cloud services (Azure, VDI), VoIP and unified communications, and backup and disaster recovery. The company also offers AI enablement services including Microsoft Copilot, agentic AI, and business process automation, delivered as fully managed or co-managed engagements to mid-market and enterprise clients.
Is OneNet Global a public or private company?
OneNet Global is a private company. It is classified as private equity controlled and is currently operating.
When was OneNet Global founded?
OneNet Global was founded in 1994. It employs 11 to 50 people.
Where is OneNet Global based?
OneNet Global is headquartered in Minnesota City, United States, in the North America region.
How does OneNet Global make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are telecom / VoIP Services, IT Consulting & Project Services and backup and Disaster Recovery.
Who are OneNet Global's main competitors?
Broad incumbents on record are Kaseya and ConnectWise. Netstar IT Support is listed as a regional player. Direct peers are iCorps Technologies, Marco Technologies, IronOrbit, Thrive Networks, Datapath, ClearFuze Networks and Delval Technology Solutions.
Does OneNet Global have an API?
No public API is recorded for OneNet Global.
What industry is OneNet Global in?
OneNet Global's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services. Its NAICS code is 541513 and its SIC code is 7373.