VHD

What VHD does

VHD B.V. (trading as VHD Alarmcentrale) is a privately held Dutch B2B alarm central and assistance-coordination platform founded in 1974 and headquartered in Deventer, the Netherlands, operating with 251–500 employees across three wholly-owned entities: VHD B.V., VHD PAC B.V. (private alarm centre), and Toned – VHD facilitaire diensten B.V. The company runs a 24/7 multichannel operations platform serving five integrated service divisions — Mobiliteit (breakdown and accident assistance for insurers, leasing firms, garages, and camperia), Zorg (medical alerting and repatriation), Veiligheid (private intrusion, fire, camera surveillance, vehicle tracking, and personal alerting under the PAC), Reparatie & Onderhoud (property repair, planned maintenance, and emergency services via a quality-vetted contractor network), and Klantcontact (ITO-certified customer contact, webcare, and overflow services).

The platform backbone is the Genesys Cloud communication suite, deployed company-wide in November 2024, supporting voice, video, voicebot, email, and AI-generated conversation summaries; client-side digital tools include the VHD mobile app, Berijdersportaal driver portal, Digital Melden digital intake, a Power BI operational dashboard, and the Online Tool maintenance portal. VHD holds a regulatory stack few competitors can match — ISO 27001, ISAE 3402 Type 2, EN 50518 (PAC/MARC), ITO, WDTM ketenkeurmerk, and AFM registration — combined with strategic operational partnerships including Stichting Salvage (the fire-department meldkamer, since 2019, renewed 2024 and 2025), Dutch Medical Group and Van der Heden IRU for repatriation, Van Eijck and Wolves for road assistance, Quadrance for healthcare helpdesk, CityCharging for EV-infrastructure disturbance handling, Vigilat for camera surveillance, and Goboony for camperia.

VHD monetises through recurring B2B service contracts with insurance companies, leasing operators, garage concepts, housing associations, property managers, healthcare organisations, and corporate clients, bundling approximately 80 nationally established clients to extract centralised purchasing power. Revenue streams combine subscription recurring B2B contracts, managed assistance coordination, and property-maintenance management. Management comprises Managing Director Gerben Koopman, Sales & Marketing Director Jan-Albert van Laar, and department heads across Mobiliteit & Service, Reis & Zorg, and Inkoop; the management board was expanded effective 1 January 2025. The business operates from a single Dutch headquarters with global assistance reach claimed through partner networks, no public revenue disclosure, no external parent company or institutional investor identified.

Name

VHD

Legal name

VHD B.V.

Website

https://vhd.nl

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

251–500 employees

Short description

VHD Alarmcentrale is a Dutch B2B 24/7 alarm central and assistance-coordination provider founded in 1974, headquartered in Deventer, serving insurers, leasing firms, property managers, housing associations, healthcare organisations, and corporate clients across mobility, security, healthcare alerting, and customer-contact services.

Ownership category

akta.pro rank

Product category

Alarm and Assistance Coordination Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Motor Vehicle Towing (488410), Security Systems Services (56162), Automotive Mechanical and Electrical Repair and Maintenance (81111)

SIC

Insurance Agents, Brokers & Service (6411), Services-Automotive Repair, Services & Parking (7500), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Accident/Incident Management & Claims Administration (FNOL, Subrogation) (TLABAIAF)

akta.pro secondary industries

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH), Accident Management Services (Incident Response, Towing, Repair Coordination) (TLABANAI), Mid/Back Office & Accounting (ERP, Billing, Reconciliation, Reporting) (THALAGAA)

Keywords

• Alarm central services
• Mobility assistance coordination
• Healthcare alerting services
• Property maintenance coordination
• Customer contact services

Headquarters

HQ city

Deventer

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Service Contracts: Recurring service contracts with insurance companies, leasing companies, garage concepts, property management companies, healthcare organizations, and corporate clients for 24/7 alarm central services
2. Assistance Coordination Services: Coordination of mobility assistance, medical repatriation, and emergency response services on behalf of insurance and corporate clients
3. Property Maintenance Services: Technical maintenance and repair coordination services for buildings, companies, and homes through a network of service providers with consolidated purchasing

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

VHD operates a 24/7 alarm central coordinating emergency assistance across mobility (vehicle breakdown, accident handling, replacement transport), healthcare (medical repatriation, personal alerting), safety (intrusion, fire, camera surveillance, vehicle security), property repair and maintenance, and customer contact services (24/7 inbound and outbound, telephone helpdesk, webcare). Services are sold to enterprise B2B clients including insurance companies, leasing companies, property management firms, healthcare organizations, and corporate customers.

Product overview

VHD operates as a multi-service alarm center and assistance organization with a unified platform-plus-modules architecture. The core is the Alarmcentrale (alarm center) providing 24/7 emergency response coordination across four main service divisions: Mobiliteit (mobility/breakdown assistance), Zorg (healthcare/medical assistance), Veiligheid (private alarm center services for security), and Klantcontact (customer contact/BPO). Supporting these is a Reparatie & Onderhoud division covering emergency repairs, facility maintenance, and property management. VHD delivers services through a combination of proprietary digital tools (VHD App, Online Tool, Berijdersportaal, Digital Melden, Power BI Dashboard) and integrates via the Genesys Cloud communication platform for multichannel customer interactions.

Differentiator

Problem solved

Functional benefit

Products and services

• Particuliere Alarmcentrale (Private Alarm Centre) Private alarm center providing 24/7 monitoring and rapid response for intrusion, fire, camera surveillance, vehicle security, and medical/personal alerting. EN 50518-certified PAC operations with certified personnel.
• Inbraakbeveiliging (Intrusion Detection) Direct response service for intrusion alerts, coordinating security surveillance and emergency services while providing personal attention and empathetic support to victims.
• Brandveiligheid (Fire Safety) 24/7 fire alarm monitoring with immediate response to fire detections. Connects customer fire alarm systems seamlessly to the private alarm center for rapid fire brigade deployment.
• Camerabewaking (Camera Surveillance) LiveView camera monitoring service for shops and business premises through the private alarm center. Detects unusual situations and immediately dispatches security surveillance or emergency services.
• Voertuigbeveiliging (Vehicle Security) Auto tracking and theft response service with direct police coordination and track-and-trace capability to locate stolen vehicles. Provides replacement transport through nationwide network while recovering the vehicle.
• Personenalarmering (Personal Alerting) Medical and non-medical personal emergency response system with WDTM-certified care center monitoring for elderly and vulnerable individuals.
• Mobiliteit & Service (Mobility & Service) Vehicle breakdown and accident assistance coordinating recovery, transport, and roadside help. Handles replacement transport arrangements and vehicle retrieval from abroad through international partner network.
• Reis & Zorg (Travel & Care) Medical assistance and travel care coordination including emergency medical flights, patient transport to Netherlands, and repatriation services. Works with specialized medical transport networks including Dutch Medical Group and Van der Heden IRU.
• Zorgalarmeringen (Healthcare Alerting) Certified healthcare alert center handling medical emergencies and coordinating care responses. WDTM-certified healthcare center operating 24/7.
• Calamiteitendienst (Emergency Service) 24/7 emergency response service for unexpected situations like fire, water damage, storms, or break-ins. Acts as intermediary coordinating electricians, technicians, and repair specialists through a nationwide network.
• Reparatie & Onderhoud (Repair & Maintenance) Total solution for building, facility, and property repair and technical maintenance. Covers all damage repair, maintenance, and facility services through centralized procurement and quality-certified contractor network.
• Klantcontact (Customer Contact) 24/7 customer contact services for organizations including message services, dispatch services, inbound and outbound call handling, agenda management, telephone helpdesk, social media monitoring, and webcare. ITO-certified operations.

Quantifiable outcome

• Customer satisfaction rating of 9.3 (2022)
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• GoboonyminorChannel Partner/ Reseller/ Distributor · 15 May 2025Camper rental platform that uses VHD for camper assistance services.
• QuadrancecoreStrategic or Co-development Partner · 12 June 2024Intensive collaboration expanded with 24/7 helpdesk services. Quadrance provides healthcare services and VHD provides alarm central and customer contact services.
• Stichting SalvagecoreStrategic or Co-development Partner · 12 April 2019VHD operates the Salvage Alarm Central, receiving notifications through the fire department meldkamer. Within 1 hour, a Salvage coordinator is on site. Partnership provides first assistance after fire, lightning, explosion, water, storm and/or collision on behalf of Dutch fire insurers. Partnership renewed multiple times.
• Van EijckcoreStrategic or Co-development PartnerHulpverleningspartner (assistance partner) that performs actual assistance services on request of VHD, including vehicle recovery, transport, and breakdown assistance.
• WolvescoreStrategic or Co-development PartnerHulpverleningspartner (assistance partner) that performs actual assistance services on request of VHD, including vehicle recovery, transport, and breakdown assistance.
• Dutch Medical GroupcoreStrategic or Co-development PartnerSpecialized partner for medical repatriation services, transporting medically necessary patients back to the Netherlands from abroad.
• Van der Heden IRUcoreStrategic or Co-development PartnerFamily business specialized in worldwide repatriation transport of deceased individuals. Operating since 1979, they are the only specialized independent provider of worldwide funeral transport.
• VigilatminorStrategic or Co-development PartnerPartnership for camerabewaking (camera surveillance) Deventer, combining VHD's alarm central with Vigilat's surveillance services.
• Bedrijvenparkmanagement DeventerminorStrategic or Co-development PartnerPartnership for camera surveillance of business parks in Deventer area.

Scale indicators7 records

Recent moves7 records

Expansion highlights8 records

Direct peers

• ANWB: Dutch roadside assistance and mobility-services incumbent; directly comparable to VHD's Mobiliteit & Service pillar in providing vehicle breakdown, accident coordination, and replacement transport for insured motorists across the Netherlands.
• Eurocross Assistance: Dutch-headquartered international assistance company coordinating medical and travel emergency response — directly comparable to VHD's Reis & Zorg / worldwide repatriation services for insurers and corporate clients.
• International SOS: Global medical and travel assistance provider serving corporate, government, and insurance clients with 24/7 alarm centres — directly comparable to VHD's medical repatriation and travel-care coordination capabilities.
• Verisure: European leader in monitored intrusion and smoke alarms with own alarm-receiving centres — directly comparable to VHD's Particuliere Alarmcentrale (PAC) intrusion, fire, and camera surveillance services.
• SOS International: Nordic-headquartered assistance platform providing roadside, travel, and medical alert handling — directly comparable to VHD's alarm central and assistance coordination across multiple verticals.
• Falck: Danish-headquartered assistance and emergency services group operating alarm centres and roadside assistance across Europe — comparable to VHD's 24/7 coordination of mobility, fire/Salvage-style response, and healthcare alerts.

Broad incumbents

• Allianz Assistance: Global assistance arm of Allianz providing travel, roadside, and medical assistance with owned alarm-centre infrastructure — overlaps with VHD's service portfolio but operates at significantly larger scale across multiple continents.
• AXA Assistance: Worldwide assistance provider offering roadside, travel, and health assistance for AXA and third-party insurance customers — a broader incumbent with overlap to VHD's mobility, travel and healthcare coordination.
• Securitas: Global security services incumbent operating monitored alarm receiving centres — a broader incumbent comparable to VHD's PAC services but with a much wider portfolio and international footprint.

Regional players

• Trigion: Dutch security services provider offering alarm monitoring, surveillance and response — overlaps with VHD's Veiligheid pillar (camerabewaking, intrusion, fire safety) within the Netherlands market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VHD
• Facebookfacebook.com/werkenbijvhd
• LinkedInlinkedin.com/company/vhd-nl
• Instagraminstagram.com/werkenbijvhd

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VHD