Gensolve
Gensolve provides cloud-based and desktop practice management software to over 1,000 allied healthcare practices across New Zealand, Australia and the UK, offering clinical documentation, appointment scheduling, ACC/Medicare billing, telehealth and AI-powered medical notes.
- Company typePrivate
- Founded2003
- HeadquartersWhangarei, New Zealand
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Gensolve does
Gensolve is a privately held practice management software company that provides cloud-based and desktop software to allied healthcare practices across New Zealand, Australia and the United Kingdom. Founded in 2003, the company serves over 1,000 practices — primarily in physiotherapy, audiology, osteopathy, podiatry and broader allied health — with a flagship product, Gensolve Practice Manager, that handles client records, appointment scheduling, clinical documentation (SOAPER, SOTAP, GP and custom templates), invoicing, payments, contract management, KPI reporting, telehealth and online booking. A specialized variant, Gensolve Audio Manager, targets audiology clinics with hearing aid management, audiogram tracking and insurance valuation workflows.
The platform is built around a modern, browser-based architecture (Gensolve Web / GPM Web) that synchronizes in real time with the original Windows desktop client (Gensolve Enterprise Manager), giving practices deployment flexibility. Gensolve's most defensible technical layer is its native integrations with country-specific health schemes — the ACC API in New Zealand (ACC45 claims, condition lookups, payment reconciliation, invoice retrieval), Medicare Easyclaim and HICAPS in Australia (with automatic reconciliation), and NHS-compatible workflows in the UK. The platform also integrates with VALD, Physitrack, Healthlink, Wibbi, Xero, Microsoft Office 365 and LibreOffice, and exposes a public RESTful API. In 2024-2025 the company launched Gensolve AI, adding audio-to-text transcription and AI-generated Medical Notes and letters with field-level prompt customization; the AI features are currently free, with add-on pricing planned.
Gensolve monetizes primarily through quote-based monthly subscriptions to its practice management software, with no public pricing. The company employs 1-10 staff (development is largely externalized) and operates regional offices in Whangarei (NZ HQ), Brisbane (Australia) and London (UK), with data centers in Sydney and London. The company is co-founded and led by CEO Brenton Henderson and CTO Laurence Henderson, with Operations Director Danny Trigg credited for the NZ customer growth, Head of Product Development Oscar Galvis overseeing engineering, and Jeni Codner heading UK client delivery. The firm is privately held with no disclosed institutional investors or parent company.
Gensolve firmographics
Firmographics- Name
- Gensolve
- Legal name
- Gensolve Australia Pty Ltd
- Website
- https://gensolve.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Gensolve provides cloud-based and desktop practice management software to over 1,000 allied healthcare practices across New Zealand, Australia and the UK, offering clinical documentation, appointment scheduling, ACC/Medicare billing, telehealth and AI-powered medical notes.
- Ownership category
- akta.pro rank
Where Gensolve is headquartered
LocationHeadquarters
- HQ city
- Whangarei
- HQ country
- New Zealand
- HQ region
- Oceania
Offices5 records
Markets served
Gensolve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Subscription: Gensolve Practice Manager is offered as a cloud-based SaaS subscription. Pricing is quote-based and not publicly disclosed. The company serves over 1000 practices across NZ, AU, and UK markets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based subscription pricing for practice management software |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Gensolve product offering
Product offeringCore offering
Gensolve develops cloud-based practice management software for healthcare and allied health practices, covering appointment scheduling, clinical documentation, invoicing, and government health-scheme billing (ACC, Medicare). It offers browser and Windows desktop versions with real-time sync, plus AI-powered medical notes and audiology-specific tools.
Product overview
Gensolve offers a comprehensive suite of practice management software solutions for healthcare practices. The core product Gensolve Practice Manager (available in browser and desktop versions) manages all aspects of practice operations including client records, appointments, clinical documentation, invoicing, payments, and accounting. For audiology practices, Gensolve Audio Manager provides specialised functionality including audiogram management and hearing aid tracking. The suite includes integrated modules for telehealth (free), ACC Electronic Billing (NZ), and Gensolve AI for AI-powered clinical documentation. Gensolve AI provides audio-to-text transcription for medical notes and AI-assisted letter generation with customizable prompts. The company operates across New Zealand, Australia, and the United Kingdom markets.
Differentiator
Problem solved
Functional benefit
Brands
- Gensolve AI: AI-powered clinical documentation and letter generation, including voice-to-text transcription for medical notes and AI-assisted letter templates.
- Gensolve Telehealth
- Gensolve Audio Manager
- GPM Web
Products and services
- Gensolve Practice Manager Flagship cloud-based practice management solution for healthcare practices, managing clients, appointments, clinical documentation, invoicing, payments, contracts, and accounting. Available in browser (web) and Windows desktop versions with real-time data sync.
- Gensolve Web (GPM Web) Browser-based version of Gensolve Practice Manager enabling clinicians to manage daily work from any device, with redesigned appointment book, client management, medical notes with AI support, contracts, and smart forms.
- Gensolve Booking Portal Online appointment booking portal allowing clients to self-schedule appointments, with a refined selection process focused on fast, accurate bookings and SEO-optimized experience.
- Gensolve Audio Manager Specialised practice management solution for audiology practices, including hearing aid management, audiogram recording, client tracking, insurance valuation, trial management, and AI-powered clinical documentation. Also known as Gensolve Audio Enterprise Manager.
- Gensolve Telehealth Video telehealth functionality integrated into the practice management system, offered free to existing customers, enabling remote consultations between clinicians and patients.
- Gensolve AI AI-powered documentation assistant integrated into Gensolve Practice Manager and Audio Manager, featuring audio-to-text transcription for clinical notes and AI-assisted letter generation using customizable prompts and templates with field-level control.
- ACC Electronic Billing Native ACC45s and conditions claims integration for New Zealand practices, ensuring time and resources are saved in the claims process through automated billing and reconciliation via the ACC API.
Quantifiable outcome
- Saves time on claims processing through ACC Electronic Billing
- +2 more outcomes
Companies that use Gensolve
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles2 records
Gensolve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability4 records
Feature8 records
Gensolve partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- XerocoreXero accounting software integration with API support for invoice export, bank transfers, and higher volume constraints for seamless financial data synchronization.
- Microsoft Office 365coreMicrosoft Office 365 integration allowing users to create, edit, and collaborate on letters and uploads directly within Office Online with real-time saving and multi-user editing.
- ACC (Accident Compensation Corporation)coreNative ACC API integration for New Zealand including claims processing, payment reconciliation, condition status lookup, invoice retrieval, and ACC45 processing.
- Medicare / Services AustraliacoreNative Medicare Easyclaim integration for Australia with free Medicare Online and automatic reconciliation of claims.
- HICAPScoreHICAPS and Easyclaim integrations for real-time private health insurance claims processing in Australia.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Gensolve competitors and assessment
Company assessmentDirect peers
- Cliniko: Cloud-based practice management software for allied health and wellness practitioners, operating in the UK, Australia, New Zealand and other markets. Directly comparable to Gensolve Practice Manager in target customers (physio, osteo, chiro, audiology) and core functionality (scheduling, clinical notes, billing).
- Power Diary: Practice management software for allied health and medical practices, headquartered in Australia and serving AU/NZ/UK markets. Overlaps with Gensolve on physiotherapy, psychology and multi-practitioner clinics, online bookings and integrated billing.
- Jane App: Practice management platform for allied health practitioners including physiotherapists, chiropractors and massage therapists. Closely comparable to Gensolve in target verticals, online booking, charting, and billing workflows.
- Nookal: Australian practice management software purpose-built for allied health (physio, osteo, chiro, psychology) with online bookings, clinical notes and claims/billing. Direct competitor in the Australian allied-health PM segment where Gensolve also competes.
- SimplePractice: Practice management software for health and wellness practitioners, including therapists, counselors and allied health. Competes with Gensolve on scheduling, clinical notes, telehealth, billing and client portal features, though primarily US-focused.
- WriteUpp: UK-based practice management software for physiotherapists, osteopaths and other allied health professionals. Directly comparable to Gensolve's UK offering on clinical notes, online booking, and billing for small/mid-market practices.
- TM3: Practice management system for physiotherapy, osteopathy and multidisciplinary clinics, popular in the UK and Ireland. Comparable in target customer, clinical documentation depth and clinic-operations workflow to Gensolve's UK practice manager.
Others
- Physitrack: Patient engagement and exercise-prescription platform widely used by allied health practitioners and integrated with Gensolve itself. Comparable as an adjacent ecosystem player in the physiotherapy workflow stack rather than a direct PM competitor.
Broad incumbents
- athenahealth: Large, established US-based EHR and practice management vendor serving physician practices and health systems. Broadly comparable as a PM/EHR incumbent, though athenahealth operates at much larger scale and is not specialized in allied health.
- Tebra (Kareo): Practice management and EHR platform targeting independent practices in the US. Comparable at the PM/EHR-platform layer for independent practices, though broader in scope than Gensolve's allied-health specialization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Gensolve social profiles
Digital presenceGensolve compliance and trust
Trust signalCompliance3 records
Gensolve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gensolve leadership team
Management profileNumber of profiles
Profiles6 records
Gensolve funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gensolve M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gensolve
What does Gensolve do?
Gensolve develops cloud-based practice management software for healthcare and allied health practices, covering appointment scheduling, clinical documentation, invoicing, and government health-scheme billing (ACC, Medicare). It offers browser and Windows desktop versions with real-time sync, plus AI-powered medical notes and audiology-specific tools.
Is Gensolve a public or private company?
Gensolve is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Gensolve founded?
Gensolve was founded in 2003. It employs 1 to 10 people.
Where is Gensolve based?
Gensolve is headquartered in Whangarei, New Zealand, in the Oceania region.
How does Gensolve make money?
One revenue line is on record: software Subscription.
Who are Gensolve's main competitors?
Direct peers on record are Cliniko, Power Diary, Jane App, Nookal, SimplePractice, WriteUpp and TM3. Physitrack is listed as an others. Broad incumbents are athenahealth and Tebra (Kareo).
Does Gensolve have an API?
Yes. Gensolve offers a public API for system integrations. The API supports RESTful endpoints for various operations including: appointment management (cancel, status updates with Confirmed/Arrived/With Provider values), client data retrieval (Get Clients Updated, client events with country and save-on-contact support), condition management (conditions updated within date ranges with insurer and appointment validity filters, ReadCodeList field available), clinician data (GetClinicianData with active flag), tracking/external items (GetTrackedItems, GetExternalItems with Battery Size), trials (GetTrials with Hearing Loss Band, ACC Band Pricing, Subsidy options, Binaural/Monaural flags), site appointment times (GetSiteAvailableApptTimes with Provider Name), custom forms (Get All Form Owner Types, Get Form Entries by date range, Get Dynamic Values Updated with scoring information, retrieve linking data by Exam ID for up to 50 Exam IDs at once), and debtor contacts (retrieve with filtering by Debtor, First Name, or Last Name). API reliability improvements and Xero Export API with higher volume constraints are also supported. Developer documentation is at augpm.gensolve.com/api.