itconnexion
ITConnexion is an Australian managed IT services provider (founded 2003, Melbourne HQ) delivering Managed IT, Cloud, Security, and Software Development services built on the Microsoft ecosystem to SMBs, not-for-profits, and enterprises across Australia and Indonesia.
- Company typePrivate
- Founded2003
- HeadquartersHawthorn, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What itconnexion does
ITConnexion is an Australian managed IT services provider founded in 2003 and headquartered in Hawthorn East, Melbourne, with 10 service locations across Victoria, NSW, ACT, SA, NT, and a Jakarta, Indonesia international office. The company operates four service pillars — Managed IT Services (service desk, infrastructure, security, applications, web presence, procurement, consulting), Cloud Solutions (Microsoft 365/SharePoint, IaaS, BaaS, DRaaS, UCaaS), IT Security (audits, threat protection, identity access management, Essential Eight compliance, managed detection and response, training, monitoring, incident response), and Software & Web Development (web/mobile applications, CMS, MS Dynamics, MS SharePoint custom development, SaaS) — built primarily on the Microsoft ecosystem (Microsoft 365, Azure, SharePoint, Dynamics, Power BI) augmented by Sophos, Datto, Google Cloud, Micro Focus, and other vendor partnerships.
The company targets three primary customer segments: small and medium businesses, not-for-profit organizations (environmental, community services, healthcare-related), and corporations/enterprises, with healthcare providers as a secondary vertical. Customer evidence is dominated by named testimonials from NFPs, medical practices, accounting firms, financial services, and a nationwide commercial machinery distributor, with multiple client references spanning 10-year-plus relationships, indicating strong retention within a horizontally diversified but mid-market-skewed book. No enterprise-anchor logos, marquee customer concentration, or public-sector contracts of significant scale are disclosed.
Revenue is generated through quote-based, primarily annual managed services subscriptions tailored to client requirements, supplemented by professional services for custom software and consulting engagements. The firm operates a sales-led go-to-market model with direct field sales for enterprise accounts, a self-serve "Get Started for Free" funnel for smaller clients, and free IT consultations as the primary lead conversion mechanism. Marketing is supported by content (blog, case studies, digital learning), events/webinars, and an active social presence across LinkedIn, Facebook, YouTube, and Twitter. The firm is privately held with no disclosed funding rounds, parent company, or executive leadership team in the available data, indicating an owner-operated, bootstrapped operating model.
itconnexion firmographics
Firmographics- Name
- itconnexion
- Legal name
- ITConnexion
- Website
- https://itconnexion.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ITConnexion is an Australian managed IT services provider (founded 2003, Melbourne HQ) delivering Managed IT, Cloud, Security, and Software Development services built on the Microsoft ecosystem to SMBs, not-for-profits, and enterprises across Australia and Indonesia.
- Ownership category
- akta.pro rank
itconnexion industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Management Services (8741), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), IT Asset Management (ITAM) Platforms (HDAEALAD)
Keywords
Where itconnexion is headquartered
LocationHeadquarters
- HQ city
- Hawthorn
- HQ country
- Australia
- HQ region
- Oceania
Offices10 records
Markets served
itconnexion business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services providing proactive technology support, security, and infrastructure management. Revenue is generated through monthly/annual service contracts with SMBs, nonprofits, and corporations.
- Cloud Solutions: Cloud migration, hosting, and management services including Microsoft 365, Azure, IaaS, BaaS, DRaaS, and UCaaS offerings.
- IT Security Services: Security services including audits, threat protection, identity access management, Essential Eight compliance, MDR, cybersecurity training, and incident response.
- Software & Web Development: Custom software development including web/mobile applications, website development, CMS, MS Dynamics, MS SharePoint, and SaaS solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based managed IT services tailored to client requirements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
itconnexion product offering
Product offeringCore offering
ITConnexion is an Australian managed IT services provider delivering four integrated service pillars: Managed IT Services (24/7 service desk, infrastructure management, IT security, application management, web presence, IT procurement, and consulting), Cloud Solutions (feasibility review, migration, Microsoft 365/SharePoint, IaaS, BaaS, DRaaS, UCaaS), IT Security (audits, threat protection, identity access management, Essential Eight compliance, managed detection and response, awareness training, continuous monitoring, incident response), and Software & Web Development (web/mobile applications, CMS websites, hosting, Microsoft Dynamics/SharePoint development, and SaaS). Services are delivered through long-term managed contracts to SMBs, nonprofits, and corporations across Australia and Indonesia.
Product overview
ITConnexion is a managed IT services provider offering a portfolio of integrated technology solutions organized around four core service pillars: Managed IT Services (service desk, infrastructure, security, applications, web presence, procurement, and consulting), Cloud Solutions (feasibility review and migration, Microsoft 365/SharePoint management, IaaS, BaaS, DRaaS, and UCaaS), IT Security (audits, threat protection, identity access management, Essential Eight compliance, managed detection and response, training, monitoring, and incident response), and Software & Web Development (web/mobile applications, CMS websites, hosting, MS Dynamics, MS SharePoint, and SaaS). The company operates across multiple Australian cities and Jakarta, providing tailored IT roadmaps, cloud migration, cybersecurity solutions, and custom software development for SMBs, nonprofits, and corporations.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive managed IT services providing proactive technology support, management, and security for business IT infrastructure with disaster recovery and business continuity planning. Encompasses 24/7 service desk, infrastructure management, IT security, application management, web presence management, IT software/hardware procurement, and strategic IT consulting and project services. Designed for SMBs, nonprofits, and corporations seeking outsourced IT operations.
- Cloud Solutions Cloud computing services leveraging cloud platforms to achieve business efficiency, scalability, and mobility. Includes cloud feasibility review and migration services, Microsoft 365 and SharePoint implementation/management, IaaS, BaaS, DRaaS, and UCaaS offerings for SMBs, nonprofits, and corporations.
- IT Security IT security strategy and roadmap services to mitigate cybersecurity risks and protect business data. Includes security audits, threat protection, identity access management, Essential Eight compliance (Australian cybersecurity framework), managed detection and response (24/7 monitoring), cyber security awareness training, continuous security monitoring, incident response, and advanced email security. Targets organizations needing compliance and threat protection.
- Software & Web Development Custom software development, web applications, online platforms, and integration services including APIs, MS SharePoint, MS Dynamics, Power BI, and SaaS solutions. Covers web and mobile applications, website development with CMS, web platform hosting and ongoing support, custom Microsoft Dynamics and SharePoint development, and SaaS product delivery. For organizations needing bespoke digital solutions.
- Advanced Email Security Standalone email security solution protecting against phishing, spam, and email-based threats. Delivered through partnership with Mailguard. Suitable for organizations needing dedicated email protection as a discrete service.
Quantifiable outcome
- Noticeable decrease in hidden IT costs resulting from ineffective IT support and systems
- +1 more outcomes
Companies that use itconnexion
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
itconnexion technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
itconnexion partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Partner with Solution Partner Modern Work designation. Provides Microsoft 365, Azure, SharePoint, Dynamics, and Power BI integration services to clients.
- Microsoft Solution Partner Modern WorkcoreAdvanced Microsoft partnership specializing in modern workplace solutions including Teams, SharePoint, and productivity tools.
- Micro Focus Gold PartnercoreGold partner status with Micro Focus, providing enterprise software solutions and expertise.
- SophoscoreCybersecurity partner providing threat protection, firewall, and endpoint security solutions. Sophos is Australian Government certified.
- DattocoreBackup and disaster recovery solutions partner, part of Sophos ecosystem. Datto is Australian Government certified.
- AzurecoreMicrosoft Azure cloud platform partner for infrastructure, IaaS, and cloud solutions delivery.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
itconnexion competitors and assessment
Company assessmentDirect peers
- Datacom: Australia and New Zealand's largest locally owned managed IT services provider, delivering cloud, security, and managed infrastructure to mid-market and enterprise — directly comparable in service breadth, Microsoft ecosystem depth, and ANZ geography.
- Brennan IT: Australian managed IT services and cloud provider with a similar SMB-to-mid-market focus across multiple Australian states, offering managed support, cloud, and cybersecurity comparable to ITConnexion's portfolio.
- Logicalis Australia: Global MSP with a substantial Australian operation delivering managed services, cloud, and security built largely on Microsoft and Cisco stacks — overlaps with ITConnexion on customer segment, technology stack, and go-to-market.
- Insentra: Australian managed services specialist built around the Microsoft ecosystem (365, Azure, security) targeting SMB and mid-market — a close peer on partner-led service model and Microsoft depth.
- Nexon Asia Pacific: Australian managed cloud and IT services provider focused on SMB and mid-market across APAC, offering cloud migration, managed infrastructure, and security — overlapping ITConnexion's cloud-first service pillar.
- Canon Business Services Australia: Canon division delivering managed IT, cloud, and document/print services to Australian SMB and enterprise — comparable managed-services portfolio with similar multi-state delivery model.
- Blue Crystal Solutions: Australian managed IT and cloud services provider with a similar SMB and mid-market focus, offering cloud hosting, managed support, and Microsoft-based solutions across Victoria and other states.
Broad incumbents
- Fujitsu Australia: Australian arm of Fujitsu Limited offering a much broader portfolio that includes managed IT, cloud, and security to enterprise and government — overlaps with ITConnexion but at significantly larger scale and scope.
- DXC Technology: Global IT services giant with Australian operations delivering managed infrastructure, cloud, and security to large enterprise and government — competes with ITConnexion on managed services but at enterprise scale.
Emerging players
- CyberCX: Australia's largest pure-play cybersecurity services provider, with overlapping capabilities in MDR, Essential Eight advisory, and security consulting that compete directly with ITConnexion's IT Security pillar.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
itconnexion social profiles
Digital presenceitconnexion financial estimates
Financial estimateRevenue estimate
Valuation estimate
itconnexion leadership team
Management profileNumber of profiles
itconnexion funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
itconnexion M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about itconnexion
What does itconnexion do?
ITConnexion is an Australian managed IT services provider delivering four integrated service pillars: Managed IT Services (24/7 service desk, infrastructure management, IT security, application management, web presence, IT procurement, and consulting), Cloud Solutions (feasibility review, migration, Microsoft 365/SharePoint, IaaS, BaaS, DRaaS, UCaaS), IT Security (audits, threat protection, identity access management, Essential Eight compliance, managed detection and response, awareness training, continuous monitoring, incident response), and Software & Web Development (web/mobile applications, CMS websites, hosting, Microsoft Dynamics/SharePoint development, and SaaS). Services are delivered through long-term managed contracts to SMBs, nonprofits, and corporations across Australia and Indonesia.
Is itconnexion a public or private company?
itconnexion is a private company. It is classified as unknown and is currently operating.
When was itconnexion founded?
itconnexion was founded in 2003. It employs 11 to 50 people.
Where is itconnexion based?
itconnexion is headquartered in Hawthorn, Australia, in the Oceania region.
How does itconnexion make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Solutions, IT Security Services and software & Web Development.
Who are itconnexion's main competitors?
Direct peers on record are Datacom, Brennan IT, Logicalis Australia, Insentra, Nexon Asia Pacific, Canon Business Services Australia and Blue Crystal Solutions. Broad incumbents are Fujitsu Australia and DXC Technology. CyberCX is listed as an emerging player.
Does itconnexion have an API?
No public API is recorded for itconnexion.
What industry is itconnexion in?
itconnexion's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAB, ITIL/ITSM Process Consulting & Implementation. Its NAICS code is 541513 and its SIC code is 8741.