Seacoast Mental Health Center

What Seacoast Mental Health Center does

Seacoast Mental Health Center (SMHC), founded circa 1966 as a 501(c)(3) nonprofit (Tax ID 02-0262862), is one of ten designated community mental health centers (CMHCs) in New Hampshire. Headquartered in Portsmouth with a secondary office in Exeter and an 8-bed community residence (Fairweather Lodge) in Greenland, SMHC delivers a comprehensive behavioral health continuum across the 24 towns of eastern Rockingham County. Core service lines comprise Adult Services, Youth & Family Services (including the court-ordered Child Impact Program), Older Adult Services (the statewide REAP program administered by SMHC), Psychiatric Services, Crisis/Emergency Services, and Community Training & Education (Mental Health First Aid, C-SSRS). Specialized evidence-based programs include Assertive Community Treatment (ACT), NAVIGATE (early psychosis), IPS-SE (supported employment), InSHAPE (integrated wellness), Critical Time Intervention, Mental Health Court services, and Mobile Crisis Response Team deployment under the statewide $52.4M NH crisis contract.

The underlying technology stack is conventional and largely third-party: InSync Healthcare Solutions provides the patient portal (smhcintouch.insynchhs.com), Doxy.me and Zoom deliver telehealth, SecureBillPay handles online payments, and Beacon Health Options operates the 24/7 NH Rapid Response Access Point (nh988.com) that dispatches SMHC's Mobile Crisis Response Team. SMHC adopts evidence-based clinical frameworks (Zero Suicide Framework, Columbia Suicide Severity Rating Scale, CBT/DBT/EMDR) as operational standards. No proprietary software, AI/ML systems, or developer APIs are offered.

SMHC's business model is a hybrid of insurance reimbursement (in-network with Aetna, Ambetter, Anthem, Cigna, Optum, Tricare, Tufts, Wellcare; plus Medicaid and Medicare), patient fees on a sliding fee scale (with $1M in FY2025 uncompensated care and a stated 'no one turned away' policy), individual and corporate philanthropy (sponsorships $500-$15,000+), grants (e.g., NH State Council on the Arts, Bangor Savings Bank Foundation), state contract revenue (mobile crisis), and unit-priced ancillary services such as the $85 Child Impact parenting class. The FY2025 Annual Report disclosed 1,173 new patient intakes and 123,214 total services across approximately 5,800 clients served annually, with leadership under President & CEO Jay Couture and a 10-member executive team spanning clinical operations, finance, HR, IT, quality, and community relations.

Name

Seacoast Mental Health Center

Legal name

Seacoast Mental Health Center, Inc.

Website

https://smhc-nh.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

101–250 employees

Short description

Seacoast Mental Health Center is a 501(c)(3) nonprofit community mental health center serving approximately 5,800 clients annually across 24 towns in eastern Rockingham County, New Hampshire, through adult, youth, older-adult, psychiatric, and crisis services, including statewide administration of the REAP program.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

Keywords

• Community mental health
• Behavioral health services
• Crisis intervention
• Substance use treatment
• Psychiatric medication management

Headquarters

HQ city

Portsmouth

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Giving: 501(c)3 charitable organization (Tax ID 02-0262862) receiving online gifts, gifts by check, recurring gifts, Foundation-designated Giving, Donor-advised Funds, Tribute Gifts, and corporate sponsorships ranging from $500 to $15,000+. Fiscal year runs July 1 to June 30.
2. Insurance Reimbursement and Patient Fees: Revenue from clinical service delivery reimbursed by commercial insurance (Aetna, Ambetter, Anthem, Cigna, Optum, Tricare, Tufts, Wellcare), Medicaid, Medicare, plus a sliding fee scale for Eastern Rockingham County residents. Uncompensated patient care totaled $1M in FY2025.
3. Child Impact Program Fees: Court-ordered four-hour parenting class at $85 per person (reduced fee option available); payment via PayPal, Visa, MasterCard or Discover; participants register and pay separately for classes.
4. Corporate Sponsorships and Event Partnerships: Annual corporate sponsorship program ($500 to $15,000+ tiers) and event-specific partnerships (e.g., Mental Health Awareness Month sponsor Service Credit Union; Dine for Mental Health at Portsmouth Brewery; Final Thoughts film funded by NH State Council on the Arts grant and Bangor Savings Bank Foundation).

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Seacoast Mental Health Center is a nonprofit community mental health center providing outpatient mental health and substance use disorder treatment across all age groups. Core offerings include therapy, psychiatry, crisis response, supported employment, integrated wellness programs, court-mandated parenting classes, and statewide caregiver/older-adult support, delivered through two physical offices, telehealth, home visits, and co-located community sites in eastern Rockingham County, New Hampshire.

Product overview

Seacoast Mental Health Center (SMHC) operates as a community mental health center (CMHC) delivering a portfolio of behavioral health services organized as a set of core service lines plus cross-cutting delivery modalities, rather than a single software product. The core service lines comprise Adult Services, Youth & Family Services, Older Adult Services (REAP), Psychiatric Services, Crisis/Emergency Services, and Community Training & Education, with the Child Impact Program (CIP) operating as a court-mandated sub-service within Youth & Family Services, and InSHAPE as a wellness sub-program within Adult Services. Telehealth functions as an add-on delivery modality that connects SMHC clinicians to clients via Doxy.me and Zoom, layered on top of in-office, home-visit, school, and other community-based settings. Patient-facing digital touchpoints include the third-party InSync Patient Portal (for clinical records) and the SecureBillPay payment portal, while crisis response is connected into the statewide NH Rapid Response Access Point (nh988.com / 833-710-6477). The organization serves 24 towns in the eastern half of Rockingham County, NH from Portsmouth and Exeter offices.

Differentiator

Problem solved

Functional benefit

Brands

• REAP (Referral Education Assistance & Prevention Program): Statewide community-based, short-term support program for older adults, caregivers and family members, and professionals who work with older adults in New Hampshire, addressing mental health, substance use and cognitive functioning.
• Child Impact Program (CIP)

Products and services

• Adult Services Evidence-based therapy and support services for adults 18+, delivered in offices, homes, workplaces, telehealth, and community settings. Includes individual/family/group therapy (CBT, DBT, EMDR, Motivational Interviewing, Solution Focused Therapy), Assertive Community Treatment (ACT), Critical Time Intervention (CTI), NAVIGATE Program, Housing and Homelessness Services (Fairweather Lodge, NH Housing Bridge Subsidy, PATH), Illness Management and Recovery (IMR), InSHAPE wellness program, Substance Use Disorder Treatment (MAT, ITCOD), Individual Placement and Support – Supported Employment (IPS-SE), Integrated Treatment for Co-Occurring Disorders, Mental Health Court Services, and NH Military Supports.
• Youth & Family Services Mental health care for children, adolescents, and their families, with professionals trained in psychiatry, psychology, social work, marriage and family therapy, and clinical mental health. Service delivery spans office, home, telehealth, school, primary care, and other community settings, and includes Individual and Family Therapy, Functional Support Services (FSS), Targeted Case Management (TCM), and the court-ordered Child Impact Program (CIP).
• Older Adult Services (REAP - Referral Education Assistance & Prevention Program) Statewide community-based, short-term behavioral health support for NH residents aged 60+ and senior housing residents, their caregivers and family members, and professionals who work with older adults. SMHC administers REAP statewide and provides Brief Counseling, Technical Assistance, and Education Programs addressing mental health, substance use, and cognitive functioning. Excludes long-term care facility residents and active NH CMHC clients.
• Psychiatric Services Medication management and psychiatric assessment provided by Board Certified Adult, Youth, and Geriatric Psychiatrists and Advanced Registered Nurse Practitioners, working in partnership with clients' treatment teams. Includes psychiatric assessment, medication management, and ongoing follow-up, with after-hours medication refill support at 603-431-6703 and 603-772-2710.
• Crisis Services / Emergency Services 24/7 behavioral health crisis support following the Zero Suicide Framework. Connects clients to the NH Rapid Response Access Point (833-710-6477, nh988.com) and dispatches the Mobile Crisis Response Team (MCRT) to the caller's location when needed. The Emergency Services team works within SMHC offices and at Exeter Hospital to provide crisis support and 24/7 medication refill assistance. Also offers Columbia Suicide Severity Rating Scale (C-SSRS) training to outside organizations.
• Community Training & Education Workshops, presentations, and trainings for the community, schools, businesses, and organizations. Programs include Columbia Suicide Severity Scale (C-SSRS) Training, Critical Incident Debriefing (CID) following community traumatic events, and Mental Health First Aid for Adults and Youth (8-hour course covering depression, anxiety, trauma, psychosis, addiction, and a 5-step action plan). Private trainings available on request.
• Telehealth Remote delivery of therapy, psychiatry, and other clinical services via telephone, Zoom video conferencing, and Doxy.me televideo. Each psychiatry provider has a dedicated Doxy.me virtual waiting room. Appointments only; not for messaging providers between sessions.
• Child Impact Program (CIP) Court-ordered four-hour Zoom-based class required of parents of children under 18 going through divorce or required to develop a parenting plan for custody/financial support. Addresses the impact of divorce/separation on children and co-parenting strategies. Cost $85.00 per person; reduced fee option available.

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature10 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Service Credit UnioncoreGTM or Marketing PartnerNamed sponsor of SMHC's Mental Health Awareness Month programming; partners on youth art displays across Service Credit Union branch locations; co-funded the 'Final Thoughts' film premiere along with NH State Council on the Arts and Bangor Savings Bank Foundation.
• Portsmouth BreweryminorGTM or Marketing Partner'Dine for Mental Health' partnership — every Wednesday from April 27 – June 29 a percentage of customer bills at Portsmouth Brewery (56 Market St, Portsmouth, NH) is donated to SMHC.
• Beacon Health Options (Boston)coreStrategic or Co-development PartnerState-contracted operator (under $9.2M contract with NH) of the 24/7 NH Rapid Response Access Point phone/text/chat line (1-833-710-6477 / nh988.com). Beacon's call center staff resolve an expected 80% of cases without dispatching a crisis response team; SMHC's Mobile Crisis Response Team is dispatched when needed.
• West Central Behavioral HealthminorStrategic or Co-development PartnerPeer NH community mental health center (Lebanon, Claremont, Newport); operates two mobile crisis response teams covering Upper Valley and Sullivan County as part of the statewide $52.4M contract referenced for the 10 CMHCs.
• NH Community Behavioral Health Association (NHCBHA / CBHA)coreStrategic or Co-development PartnerSMHC is one of 10 member CMHCs of NHCBHA; the association aggregates workforce vacancy data, advocates for Medicaid rate increases and SLRP expansion, and co-hosts training events (e.g., 'The 4 Pillars of Creating and Sustaining a Mentally Healthy Workplace Culture').
• Exeter HospitalcoreStrategic or Co-development PartnerCo-location partnership — SMHC's Emergency Services department works within its offices and at Exeter Hospital to provide crisis support and 24/7 medication refill assistance.
• Portsmouth, Exeter, and Hampton District CourtsminorStrategic or Co-development PartnerCollaborative Mental Health Court services for non-violent offenders whose offense is linked to mental illness; partnership includes local law enforcement agencies, Public Defenders, and SMHC.
• NH Military Supports statewide initiativeminorStrategic or Co-development PartnerSMHC participates in a statewide Military Supports initiative to improve access to and quality of care for veterans, service members, and military families.
• inSync Healthcare SolutionscoreTechnology or IntegrationVendor for SMHC's patient portal (smhcintouch.insynchcs.com) used by patients for records access, communication, and online intake/admission workflows.
• Doxy.mecoreTechnology or IntegrationTelehealth platform powering SMHC's provider-specific virtual waiting rooms (e.g., doxy.me/drbeaudett, doxy.me/paulfallon, etc.); used for televideo therapy and psychiatry appointments.
• New Hampshire Theatre Project (NHTP)minorGTM or Marketing PartnerCo-presented the 'Final Thoughts' film premiere and community discussion (May 12, 2022) at NHTP's theatre (959 Islington Street, Portsmouth); also offered via livestream.
• NAMI NH (National Alliance on Mental Illness, NH)coreStrategic or Co-development PartnerCommunity partner; NAMI NH is referenced as a recovery resource, runs 40-hour Crisis Intervention Team training for law enforcement, and is referenced as an industry stakeholder (Ken Norton, executive director, quoted).
• Child Advocacy Center (of Rockingham County)minorStrategic or Co-development PartnerCommunity resource partner; SMHC Board Member Katherine Callahan previously served on this board.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• West Central Behavioral Health: Peer NH community mental health center operating mobile crisis response teams in the Upper Valley and Sullivan County under the same $52.4M statewide contract as SMHC. Directly comparable in mission, regulatory status, and service mix.
• Riverbend Community Mental Health: One of the 10 designated NH community mental health centers serving the Concord area. Operates under the same statewide CMHC framework, Medicaid contracts, and crisis response system as SMHC.
• Center for Life Management: Designated NH CMHC serving the greater Derry/Londonderry region. Directly comparable as a community-mental-health-center peer within the 10-Center NH system.
• Greater Nashua Mental Health Center: Designated NH CMHC serving greater Nashua. Operates the same array of outpatient, crisis, and ACT-style programs under the statewide CMHC framework.
• Mental Health Center of Greater Manchester: The largest of NH's 10 designated CMHCs, serving the Manchester area. Directly comparable in regulatory designation, payer mix, and program portfolio, though at greater scale.
• Lakes Region Mental Health Center: Designated NH CMHC serving the Lakes Region. Comparable peer within the 10-Center system, operating under the same statewide mobile crisis and REAP program structures.
• Monadnock Family Services: Designated NH CMHC serving the Monadnock region. Provides outpatient mental health, substance use, and 24/7 emergency services under the same statewide framework as SMHC.
• Community Partners: Designated NH CMHC serving the Dover/Strafford County region in close geographic proximity to SMHC's Seacoast territory. Directly comparable in service mix and regulatory status.
• Northern Human Services: Designated NH CMHC serving the North Country. Peer CMHC operating outpatient behavioral health, crisis, and ACT services under the same statewide contracts and REAP program structure.

Others

• NAMI New Hampshire: NH chapter of the National Alliance on Mental Illness; referenced as a SMHC community partner that runs Crisis Intervention Team training for law enforcement. Adjacent peer as a statewide advocacy and education organization in NH behavioral health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/seacoast_mhc
• YouTubeyoutube.com/channel/UCq1M4oc13wUbiI4w05jV5rA
• Facebookfacebook.com/smhcnh
• LinkedInlinkedin.com/company/3988213/admin
• Instagraminstagram.com/seacoast_mental_health_center

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Seacoast Mental Health Center