West Central Behavioral Health

What West Central Behavioral Health does

West Central Behavioral Health is a 501(c)(3) nonprofit community mental health center founded in 1977 and headquartered in Lebanon, New Hampshire, serving Sullivan County and the Upper Valley region including southern Grafton County. The organization delivers a continuum of behavioral health care spanning adult outpatient services, substance use treatment, care coordination, community support for severe and persistent mental illness, enhanced care, older adult services, child and family outpatient therapy, mobile crisis response, and a 16-bed adult residential program (Arbor View in Newport). It also operates community-embedded services in schools, courts (including the Grafton County Mental Health Court "Halls of Hope"), correctional facilities, nursing homes, and businesses, and runs two coalitions: Youth CAN (2019, CDC Drug Free Communities funded at $625,000 over five years) and the Granite Hope Veterans Coalition (2023). It reaches over 1,700 individuals annually regardless of ability to pay and delivers approximately $600,000 in charity care each year.

The operating model combines direct outpatient clinics in Lebanon, Claremont, and Newport with 24/7/365 mobile crisis response via the New Hampshire Rapid Response Access Point (833-710-6477) and NH988.com chat/text. April 2025 CCBHC certification, coupled with a research alliance with Geisel School of Medicine at Dartmouth, anchors clinical quality and regulatory standing. Revenue is dominated by Medicaid (which covers only about 73% of actual service cost), supplemented by roughly 8% from state and local agency contracts and about 10% from donations, grants, and contributions. Sliding-scale fees, financial assistance, and 501(c)(3) charitable funding bridge the reimbursement gap. Recent leadership and footprint changes include the June 2024 appointment of former NH Health Commissioner Lori Shibinette as President & CEO and the July 2025 purchase of property in Claremont to consolidate services.

Name

West Central Behavioral Health

Legal name

West Central Services, Inc.

Website

https://wcbh.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

101–250 employees

Short description

West Central Behavioral Health is a 501(c)(3) nonprofit community mental health center founded in 1977 in Lebanon, New Hampshire, serving Sullivan County and the Upper Valley. It delivers adult, child, and family outpatient services, 24/7 mobile crisis response, residential treatment, and veteran and youth substance-use programs to over 1,700 individuals annually.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (62142), Offices of Mental Health Practitioners (except Physicians) (621330), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community mental health services
• Behavioral health treatment
• Substance use disorder treatment
• Mobile crisis response
• Outpatient mental health care

Headquarters

HQ city

Lebanon

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Healthcare Programs: Medicaid and Medicare insurance payments represent the majority of revenue. Medicaid covers approximately 73% of actual cost of delivering care to clients.
2. State and Local Agency Contracts: Income from contracts with state and local agencies represents approximately 8% of funding.
3. Donations and Grants: Gifts, grants, and contributions from private donors, corporations, foundations, and municipalities represent approximately 10% of funding. Includes 501(c)(3) tax-deductible donations, corporate matching gifts, municipal appropriations, and grants.
4. Charity Care and Financial Assistance: Delivers approximately $600,000 in charity care each year, funded through donations and grants to bridge the gap between Medicaid reimbursement and actual service costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

West Central Behavioral Health is a nonprofit community mental health center providing outpatient mental health, substance use, and crisis intervention services for children, adults, and families across Sullivan County and the Upper Valley region of New Hampshire. Services are delivered through direct outpatient clinics, community-based settings, residential treatment, and mobile crisis response teams, and are provided regardless of the patient's ability to pay using a sliding-scale fee structure.

Product overview

West Central Behavioral Health provides comprehensive mental and behavioral health services as a nonprofit community mental health center serving Sullivan and lower Grafton Counties, New Hampshire. The organization operates as a Certified Community Behavioral Health Clinic (CCBHC) offering a continuum of care through multiple integrated service lines: Adult Outpatient Services (including substance use treatment, care coordination, community support, and older adult services), Child & Family Services (with specialized child and adolescent treatment), Mobile Crisis Response (24/7 crisis intervention through NH Rapid Response Access Point), Community-Based Services (in schools, courts, correctional facilities, nursing homes, and businesses), and Veteran Services through the Granite Hope Veterans Coalition. Additional programs include Youth CAN Coalition for substance use prevention, Child Impact Program for divorcing parents, Supported Employment, and InSHAPE health promotion. The organization serves over 1700 individuals annually regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Brands

• Granite Hope Veterans Coalition (GHVC): Coalition formed in 2023 to support Veterans and their families in New Hampshire's Upper Valley and Sullivan County, working to eliminate Veteran suicide through training, resources, and community awareness.
• Youth CAN Coalition (Claremont And Newport)

Products and services

• Adult Outpatient Services Individualized treatment for depression, anxiety, bipolar disorder, and other mental health conditions utilizing evidence-based therapeutic approaches including Dialectical Behavioral Therapy (DBT) and Cognitive Behavioral Therapy (CBT). Services include individual, family & group counseling, psychiatric assessment, and psychopharmacology for adults.
• Substance Use Services Outpatient treatment for individuals coping with substance use disorders who have co-occurring mental health issues, including alcohol, opioids, cannabis, cocaine, and amphetamine dependence. Includes individual and group therapy, relapse prevention, and case management.
• Care Coordination Comprehensive assessment of need for additional medical, educational, social, or other services, working with clients and service providers to ensure access through referrals and care plan development and monitoring.
• Community Support Program Services largely delivered in community settings for individuals with severe and persistent mental illness such as schizophrenia and severe bipolar disorder. Includes psychoeducation, interventions, coaching, care coordination, nursing, vocational, and residential services using evidence-based practices including Assertive Community Treatment, Supported Employment, Integrated Dual Disorders Treatment, and Illness Management and Recovery.
• Enhanced Care Program Support for developing competencies and skills, reducing self-harm and crisis behaviors, and increasing functioning in the community for individuals with dissociative, affective, and anxiety disorders including PTSD and borderline personality disorder.
• Older Adult Services Psychiatric treatment, care coordination, and medication management for older adults provided at outpatient locations, at home, in community-based settings, residential treatment at Arbor View in Newport, and contracted services in senior living facilities.
• Supported Employment Vocational services helping clients with mental illness find and keep competitive jobs through skills assessment, job search assistance, interview preparation, and ongoing employment support.
• InSHAPE Best practice health promotion program aimed at improving physical health and quality of life for individuals with severe mental illness through exercise, healthy diet, and community inclusion, supported by personal health mentors.
• Child & Family Outpatient Services Clinical treatment for children ages 3-18 and their families addressing anxiety, depression, trauma, and conduct problems. Includes individual, family, and group therapy, play therapy, medication evaluation and management, and care coordination. Helps families cope with divorce, addiction, violence, and financial troubles.
• Child Impact Program Court-ordered four-hour course for New Hampshire parents going through divorce to help understand the impact on children and develop co-parenting skills. Cost $85 per person.
• Mobile Crisis Response 24/7/365 in-person crisis care through skilled clinicians providing critical interventions during and after crises, trauma, and disasters. Works in coordination with first responders, schools, law enforcement, hospitals, social service agencies, and businesses.
• NH Rapid Response Access Point New Hampshire's crisis hotline directing callers to Mobile Crisis Response Teams. Available by call, text, or online chat at NH988.com.
• Community-Based Services Mental health and substance use services delivered in schools, courts, correctional facilities, nursing homes, and businesses. Includes school counseling, Halls of Hope mental health court support, TRAILS program for inmates with substance use disorders, nursing home mental health assistance, and Employee Assistance Programs.
• Arbor View Adult Residential Services Residential treatment for 16 adults with severe mental illness located at 163 Summer Street, Newport, NH.
• Granite Hope Veterans Coalition Coalition formed in 2023 to support Veterans and their families in New Hampshire's Upper Valley and Sullivan County, working to eliminate Veteran suicide through training, resource connection, community awareness, and reducing social isolation.
• Youth CAN Coalition Coalition formed in January 2019 to address youth substance use in Claremont and Newport, NH. Funded by CDC's Drug Free Communities grant ($625,000 over 5 years), focused on building partnerships and increasing protective factors among youth, families, and organizations.

Quantifiable outcome

• Serves over 1,700 individuals annually regardless of ability to pay
• +2 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered core and minor.

• Granite Hope Veterans CoalitioncoreStrategic or Co-development Partner · 1 January 2023Coalition formed in 2023 to support Veterans and their families in NH's Upper Valley and Sullivan County. Guided by evidence-based practices from VA and SAMHSA, and NH's Department of Military Affairs and Veterans Services. Mission: Eliminate Veteran suicide through training, connection to resources, community awareness, and reducing social isolation. Meets monthly with partner organizations including Dartmouth Health, ALL Together, GSCPHN, Charlie Health, and White River Junction VA Medical Center.
• Youth CAN CoalitioncoreStrategic or Co-development Partner · 1 January 2019Coalition formed January 2019 (Claremont And Newport) to address youth substance use. Originated from Greater Sullivan County Public Health Network hosted by Dartmouth-Hitchcock Medical Center. Awarded CDC Drug Free Communities grant ($625,000 over 5 years). Engages 12 sectors of community including schools, law enforcement, youth organizations, local government, healthcare, and faith organizations.
• Geisel School of Medicine at DartmouthcoreStrategic or Co-development PartnerUnique alliance where WCBH clinical staff work with partners at Dartmouth to conduct cutting-edge research advancing mental health treatment in the region and across the country. Joint presentation of Matthew Stephen Terr Winer Award for Community Psychiatry.
• NH Department of Military Affairs and Veterans Services (DMAVS)coreStrategic or Co-development PartnerState agency providing guidance and support for Granite Hope Veterans Coalition. State directive established 13 Veteran Coalitions to provide tailored services to different regions of NH.
• Greater Sullivan County Public Health NetworkcoreStrategic or Co-development PartnerNetwork hosted by Dartmouth-Hitchcock Medical Center. Original host of Youth CAN Coalition formation. Coalition partners include Dartmouth Health, community health organizations, and regional stakeholders.
• Dartmouth-Hitchcock Medical CentercoreStrategic or Co-development PartnerNH's only academic health system hosting the Greater Sullivan County Public Health Network. Partnership enables research, clinical collaboration, and community health initiatives.
• AVA Gallery and Art CenterminorStrategic or Co-development PartnerAnnual partnership for mental health awareness month juried community art exhibition and poetry reading. Themes emphasize hope, connection, and renewal. Video documentation of exhibitions produced for mental health awareness.
• Veterans Administration (VA)coreStrategic or Co-development PartnerFederal organization providing guidance and evidence-based practices for Granite Hope Veterans Coalition. VA National Veteran Suicide Prevention Annual Report (2023) provides data driving coalition priorities.
• Substance Abuse and Mental Health Services Administration (SAMHSA)coreStrategic or Co-development PartnerFederal organization providing evidence-based practices guidance for Granite Hope Veterans Coalition. Youth CAN Coalition uses SAMHSA's Strategic Prevention Framework (SPF) for planning.
• White River Junction VA Medical CentercoreStrategic or Co-development PartnerVA Medical Center partner in Granite Hope Veterans Coalition supporting Veteran mental health services in the Upper Valley region.
• Dartmouth HealthcoreStrategic or Co-development PartnerRegional healthcare system with multiple community health partnerships. Collaborates on Veterans Coalition, Substance Misuse Prevention, and community health initiatives. Dartmouth Health hosts Greater Sullivan County Public Health Network.
• Alice Peck Day Memorial HospitalminorStrategic or Co-development PartnerCommunity hospital partner providing community health services in the Upper Valley region.
• Valley Regional HealthcareminorStrategic or Co-development PartnerCommunity healthcare provider partner serving the region.
• HeadrestminorStrategic or Co-development PartnerCrisis and suicide prevention hotline partner providing 24/7 telephone counseling services.
• WISE of the Upper ValleyminorStrategic or Co-development PartnerCommunity resource partner supporting Upper Valley community health initiatives.
• NH Community Behavioral Health AssociationcoreStrategic or Co-development PartnerState association representing community mental health centers. WCBH participates in annual reports and industry initiatives.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Monadnock Family Services: A NH community mental health agency based in Keene providing outpatient mental health, substance use, and 24/7 crisis services across a rural county footprint — a structural match for WCBH's rural-county service model.
• Center for Life Management: A southern NH community mental health center serving Derry and surrounding towns with outpatient counseling, psychiatric services, and substance use treatment — directly comparable in scale, service offering, and reliance on Medicaid/state contracts.
• Riverbend Community Mental Health Center: A fellow New Hampshire-designated Community Mental Health Center serving the Concord area, providing outpatient mental health and substance use services, 24-hour crisis response, and community-based programs — directly comparable in mission, funding model, and service mix to WCBH.
• Greater Nashua Mental Health Center: Another NH community mental health center delivering outpatient therapy, substance use treatment, and emergency/crisis services through Medicaid and state contracts; directly analogous to WCBH in payer mix, CCBHC eligibility, and catchment-driven funding.
• Lakes Region Mental Health Center: A NH-designated Community Mental Health Center serving the Lakes Region with outpatient therapy, crisis services, and community support programs — comparable in size, mission, and rural NH service area characteristics.
• Northern Human Services: A NH community mental health center in the Berlin/Gorham area providing outpatient mental health and substance use treatment to a rural catchment — directly analogous regional CMHC peer.

Emerging players

• Charlie Health: A virtual, intensive outpatient mental health and substance use provider for adolescents and young adults. Charlie Health is explicitly listed as a Granite Hope Veterans Coalition partner with WCBH and represents the emerging telehealth/intensive outpatient model that competes for the same adolescent/family market.
• Brightside Health: A telehealth platform delivering outpatient psychiatry and therapy with a focus on anxiety and depression. Adjacent to WCBH's adult outpatient services and illustrative of the digital-first outpatient competition expanding into NH.
• Talkspace: A large online therapy and psychiatry platform accepting commercial insurance and some Medicaid plans. Represents the telehealth-native outpatient competitor that broadens the labor pool for the same clinicians WCBH recruits in rural NH.

Broad incumbents

• McLean Hospital: A Harvard-affiliated psychiatric hospital offering inpatient, residential, and outpatient mental health and substance use programs. Comparable in core clinical offerings to WCBH (psychiatric, residential, outpatient, comorbid SUD) but at much larger scale and broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/Youthcan603/100067762404553
• Instagraminstagram.com/youth.can603

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Central Behavioral Health