Riverbend Community Mental Health

What Riverbend Community Mental Health does

Riverbend Community Mental Health Center is a private nonprofit behavioral health organization founded in 1963 and headquartered in Concord, New Hampshire, operating as one of the largest community mental health providers in central New Hampshire. It delivers a comprehensive portfolio of services across ten core programs: the Choices outpatient substance use disorder program (offering IOP, MAT, MOUD and walk-in access at 42 Pleasant Street), Adult Services, Children's Services with school-based delivery, Wellness Education, Integrated Health, 24/7 Psychiatric Emergency Services with mobile crisis response, Residential Programs (Fayette House, Twitchell House, Mill House, and a newly opened 12-bed SPMI facility at 278 Pleasant Street), the Community Support Program, and walk-in care services. Geographic coverage spans Concord and Franklin, with services delivered in offices, schools, and client homes.

The organization operates on a hybrid revenue model. Healthcare services reimbursements flow from health insurance plans, Medicaid, and other third-party payers for treatment services, while donations and philanthropy (including a Concord Food Co-op Round-It-Up program that has cumulatively raised over $227,000 for local nonprofits) form a secondary income stream. State funding is a third material channel: NH DHHS grants have funded building conversions for residential capacity, and the NH Opioid Abatement Community Grants Program supports addiction training delivery. Pricing is not publicly disclosed; intake is offered via walk-in (with expanded CSP hours) and a 24/7 crisis hotline (1-833-710-6477). Customer concentration is structurally diffuse — clients are individuals rather than enterprise accounts — though payer mix is concentrated in Medicaid and state contracts.

The core technology stack is described as evidence-based behavioral health treatment practices validated through research and evaluation. The organization maintains compliance with federal regulations including 42 CFR Part 2 for substance abuse records and HIPAA for health information privacy. In 2024 the organization completed a strategic restructuring: it divested the 3 North State Street 'Monitor building' (July 2024), closed the 4-6 Fayette Street residential property (announced July 2024), and relocated its administrative headquarters to 29 School Street in downtown Concord, converting the former administrative footprint at 278 Pleasant Street into a new 12-bed licensed SPMI residential facility that opened in November 2024. Leadership transitioned from Peter Evers to Lisa K. Madden as President & CEO by 2024-2025. Recent service volume figures cited are approximately 5,000 (March 2026 source) and approximately 8,000 (November 2024 source) individuals served annually.

Name

Riverbend Community Mental Health

Legal name

Riverbend Community Mental Health, Inc.

Website

https://riverbendcmhc.org

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

251–500 employees

Short description

Riverbend Community Mental Health Center is a private, nonprofit behavioral health organization founded in 1963 in Concord, New Hampshire, providing comprehensive mental health, addiction, residential, crisis, and school-based services to children, adults, and families across central New Hampshire and Franklin.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (623220), Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322), Outpatient Mental Health and Substance Abuse Centers (62142)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Residential Substance Use Rehabilitation (Inpatient Rehab) (HLAFACAE), Inpatient Psychiatric Hospitals & Units (HLAFACAB), Outpatient Substance Use Disorder (SUD) Treatment Programs (HLAFABAD), Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

Keywords

• Behavioral health services
• Addiction treatment programs
• Psychiatric emergency care
• Community mental health
• Residential mental health facilities

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Healthcare Services Reimbursement: Riverbend provides behavioral health and addiction treatment services billed to health insurance plans, Medicaid, and other third-party payers for treatment, payment, and healthcare operations.
2. Donations and Philanthropy: The organization accepts donations to support mental health programs and services, including naming initiative opportunities and direct contributions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Riverbend Community Mental Health delivers comprehensive community-based behavioral health and addiction treatment services for children, adolescents, adults, and families in central New Hampshire. Core offerings include outpatient addiction treatment through the Choices program, adult and children's mental health counseling, integrated behavioral and physical health, 24/7 psychiatric emergency and mobile crisis services, and licensed residential housing for adults with Severe Persistent Mental Illness. Services are delivered in offices, homes, schools, and through a 24/7 crisis hotline.

Product overview

Riverbend Community Mental Health offers a comprehensive portfolio of behavioral health services organized as interconnected programs. The core offerings include the Choices Program for addiction treatment with open-access walk-in availability, Adult Services with counseling and community support, Children's Services providing school and community-based care, and 24/7 Psychiatric Emergency Services with mobile crisis capability. Additional programs include Residential Programs (with four facilities including a new 278 Pleasant Street location), Integrated Health, Wellness Education, and Walk-in Care Services. All services work together to provide coordinated care for children, adolescents, adults, and families in central New Hampshire, with nearly 5,000-8,000 individuals served annually.

Differentiator

Problem solved

Functional benefit

Brands

• Choices: Outpatient substance use treatment program offering walk-in access, individual and group therapy, Intensive Outpatient Program (IOP), Medication-Assisted Treatment (MAT), and Medications for Opioid Use Disorder (MOUD) treatment. Located at 42 Pleasant Street in Concord, NH.

Products and services

• Addiction Treatment and Recovery Services (Choices Program) Outpatient substance use treatment program offering individual therapy, group therapy, Intensive Outpatient Program (IOP), Medication-Assisted Treatment (MAT), and Medications for Opioid Use Disorder (MOUD). Located at 42 Pleasant Street in Concord with open-access walk-in hours.
• Adult Services Behavioral health services for adults (18+) including counseling, community support, vocational services, and residential programs.
• Children's Services Comprehensive community- and school-based behavioral health services for children and adolescents, including the Children's Intervention Program and family-focused support.
• Wellness Education Community wellness education programs including Mental Health First Aid training and trauma response services for those affected by critical incidents.
• Integrated Health Integrated health services combining physical and behavioral health care to address overall wellness.
• Psychiatric Emergency Services 24/7 psychiatric emergency services including a mobile crisis team and crisis stabilization apartments.
• Residential Programs Licensed residential housing facilities providing 24/7 staffing, nursing support, and daily activities for adults with Severe Persistent Mental Illness (SPMI). Includes Fayette House, Twitchell House, Mill House, and a new 12-bed facility at 278 Pleasant Street.
• Choices Program - Open Access Substance Use Disorders & Recovery Open-access outpatient substance use treatment program with walk-in hours, offering individual therapy, group therapy, IOP, MAT, MOUD, level of care evaluations, and IDSP therapy services.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• Life ForestminorStrategic or Co-development PartnerLife Forest, an environmentally friendly nonprofit conservation cemetery in Hillsborough, collaborated with Riverbend's Children's Intervention Program on a children's book about grief titled 'You Can Always Talk to Possum at Life Forest', published in 2025.
• Franklin VNA & HospiceminorStrategic or Co-development PartnerFranklin VNA & Hospice partnered with Riverbend and Hope for NH Recovery on a therapeutic journaling project, providing journals as fundamental therapeutic tools to support client recovery.
• Hope for NH RecoveryminorStrategic or Co-development PartnerPartnered with Riverbend and Franklin VNA & Hospice on therapeutic journaling project serving populations benefiting from addiction recovery tools.
• Concord Food Co-opminorGTM or Marketing PartnerConcord Food Co-op's Round-It-Up at the Register program benefits Riverbend, with over $227,000 raised for local nonprofits through customer donations.
• JH SpainminorImplementation/ SI/ Consulting PartnerLocal contractor JH Spain performed building transformation projects for Riverbend, including the conversion of 278 Pleasant Street into residential housing.
• NAMI New HampshireminorGTM or Marketing PartnerNAMI New Hampshire partnered with Riverbend for Mental Health Awareness Month events including This Is My Brave program.
• Easter Seals NHcoreStrategic or Co-development PartnerEaster Seals NH provides training for New Hampshire clinicians to improve knowledge in treating veterans for depression and PTSD, working with all 10 community mental health centers including Riverbend.
• New Hampshire Department of Health and Human ServicescoreStrategic or Co-development PartnerNH DHHS launched initiative placing military liaisons at all 10 community mental health centers in the state to help veterans and military families connect with community resources.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Monadnock Family Services: One of New Hampshire's 10 designated community mental health centers, providing outpatient mental health, substance use, and community-based services in the Monadnock region. Directly comparable as a NH CMHC peer operating under the same state framework.
• Greater Nashua Mental Health Center: Designated community mental health center serving greater Nashua, NH with a similar portfolio of outpatient, crisis, residential, and community support services. Closely comparable scale and service mix within the same state CMHC system.
• Seacoast Mental Health Center: New Hampshire CMHC offering mental health, substance use, and emergency/crisis services in the seacoast region. Directly comparable as one of the 10 NH CMHCs operating under shared state oversight and funding.
• West Central Behavioral Health: Designated NH community mental health center providing outpatient, crisis, and community-based behavioral health services. Directly comparable as part of the 10-CMHC NH network serving a distinct regional catchment.
• Lakes Region Mental Health Center: New Hampshire CMHC delivering outpatient mental health, substance use, and emergency services in the Lakes Region. Same state-designated CMHC model and funding structure as Riverbend.
• Northern Human Services: Designated NH community mental health center providing behavioral health, developmental, and substance use services in the North Country. Comparable as a NH CMHC peer with similar service mix and state reimbursement model.

Broad incumbents

• Centerstone: Large national nonprofit behavioral health and human services provider operating across multiple states with a broad portfolio spanning mental health, substance use, and intellectual/developmental disability services. Comparable as a larger-scale nonprofit operator of community-based behavioral health services.
• Acadia Healthcare: Public, large-scale behavioral healthcare operator with inpatient psychiatric and residential treatment facilities across the U.S. Comparable as a major institutional player in psychiatric and addiction residential care, though operating a for-profit model at much greater scale.

Regional players

• Vinfen: Large nonprofit behavioral health and human services provider based in Massachusetts serving individuals with mental health conditions, developmental disabilities, and brain injuries. Comparable as a regional nonprofit peer with community-based and residential service models.
• Hope for NH Recovery: New Hampshire recovery community organization providing peer recovery support services. Already a Riverbend partner; comparable as a regional peer recovery support provider in the same geography and addiction-treatment ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RiverbendCMHC
• LinkedInlinkedin.com/company/riverbend-community-mental-health
• Xx.com/RiverbendCMHC

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riverbend Community Mental Health