What MicroAutomation does

MicroAutomation is a privately held, founder-owned IT company founded in 1991 and headquartered in Chantilly, Virginia, that builds contact center automation and Next Generation 9-1-1 (NG911) solutions for government public safety agencies and commercial enterprises. Its product portfolio centers on three flagship offerings: Omni911 (a NENA i3-compliant, JITC-certified NG911 call handling platform supporting voice, video, SMS, MMS, and TDD), OmniEngage (a proactive omnichannel customer engagement solution), and CallCenter Millennium (a computer telephony integration platform), supported by add-on modules including Statistics Analysis Manager, Enhanced Diagnostics Dashboard, MicroStudy, OmniScribe speech-to-text, ClaimsAssist AI, and OmniMonitor. The underlying technology combines IVR, cloud and on-premise deployment options, RPA, and applied AI for process automation, speech recognition, and predictive customer engagement.

The company sells through a direct enterprise and government field sales motion supplemented by GSA Multiple Award Schedule (MAS/IT Schedule 70) procurement, channel partners, and industry events (e.g., CALNENA), offering free 30-minute diagnostic consultations to PSAPs and commercial prospects. Revenue is generated primarily through subscription-based NG911 and cloud contact center contracts, supplemented by professional services for implementation, training, and support, with pricing quote-based and not publicly disclosed. Primary customer segments are Public Safety/Government (PSAPs, federal and state agencies, DoD installations), Healthcare, Banking & Finance, and Government IT, with named deployments including Baltimore County, Virginia (VITA), Logan County WV, Tinker Air Force Base, and Rapid Response Monitoring.

Name

MicroAutomation

Legal name

MicroAutomation

Website

https://microautomation.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

MicroAutomation is a Chantilly, Virginia-based IT firm founded in 1991 that builds contact center automation and Next Generation 9-1-1 solutions for U.S. government PSAPs and commercial enterprises across healthcare, banking, and public safety.

Ownership category

akta.pro rank

Product category

Contact Center & Emergency Communications Software

NAICS

Computer Systems Design and Related Services (5415), Telephone Call Centers (56142), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Contact center automation
• Next generation 911
• Interactive voice response
• Computer telephony integration
• Public safety answering points

Headquarters

HQ city

Centreville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. NG911 Solutions: Sale and implementation of Next Generation 911 call handling solutions for PSAPs. Offers both premise-based (CapEx) and cloud/SaaS (OpEx) deployment models.
2. Contact Center Automation: Automation solutions for commercial enterprise contact centers including IVR, AI, RPA, and self-service technologies. Revenue generated from solution implementation and ongoing support.
3. Professional Services: Consulting, implementation, training, and support services for solution deployment and optimization.
4. Cloud Solutions (SaaS): Monthly operational expense model for cloud-based 9-1-1 and contact center solutions where customers pay for resources used.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

MicroAutomation develops and sells proprietary contact center automation and Next Generation 911 (NG911) software solutions for U.S. government Public Safety Answering Points (PSAPs) and commercial enterprises. Its product suite includes Omni911 for emergency call handling, OmniEngage for proactive omnichannel customer engagement, CallCenter Millennium for CTI, and supporting modules for analytics, speech-to-text, agent training, and AI-powered claims processing. Solutions are sold both as on-premise licensed software and cloud/SaaS subscriptions, with implementation, training, and support delivered as professional services.

Product overview

MicroAutomation provides a unified contact center and emergency communications platform with a portfolio of integrated products designed for both commercial enterprises and public safety agencies. The core offerings center on three flagship solutions: OmniEngage for proactive customer engagement across voice and text channels, Omni911 for Next Generation 9-1-1 emergency call handling at PSAPs, and CallCenter Millennium for computer telephony integration and agent optimization. Supporting these core products are specialized add-on modules including Statistics Analysis Manager and Enhanced Diagnostics Dashboard for analytics and monitoring, MicroStudy for agent training, OmniScribe for speech-to-text transcription, and ClaimsAssist AI for AI-powered insurance claims processing. The platform supports both on-premise and cloud deployment options, serving industries including healthcare, banking, government, retail, energy/utilities, hospitality, and manufacturing.

Differentiator

Problem solved

Functional benefit

Brands

• OmniEngage: Proactive customer engagement solution for commercial enterprises
• Omni911
• CallCenter Millennium
• Statistics Analysis Manager
• OmniScribe
• ClaimsAssist AI
• OmniMonitor

Products and services

• OmniEngage OmniEngage is a proactive customer engagement solution that enables businesses to communicate with customers through multiple channels including voice, text, and automated outreach to reduce customer effort and drive customer loyalty. It is targeted at commercial enterprises seeking to automate outbound notifications, billing communications, and self-service customer interactions.
• Omni911 Omni911 is a Next Generation 9-1-1 (NG911) call handling solution designed for Public Safety Answering Points (PSAPs) that supports voice, video, SMS, MMS, and TDD communications with NENA i3 standards compliance and JITC certification for Department of Defense environments. It enables emergency communications centers to smoothly transition from legacy 911 infrastructure to NG911.
• CallCenter Millennium CallCenter Millennium is Computer Telephony Integration (CTI) technology that optimizes agent performance by integrating telephony systems with contact center applications for improved call handling and customer service. It is targeted at commercial enterprise contact centers and government operations.
• OmniMonitor OmniMonitor is a text-based illness monitoring SaaS application that enables organizations to conduct omnichannel (text, voice, email, social media) daily health check-ins to track symptoms, monitor contacts, and create management alerts during public health emergencies. Targeted at public health agencies and healthcare providers for COVID-19 and similar public health monitoring campaigns.
• ClaimsAssist AI ClaimsAssist AI is an artificial intelligence-powered solution for the insurance industry that assists with claims processing through automated analysis and workflow optimization. Targeted at health insurers and insurance claims operations seeking to automate and accelerate claims processing.
• Vaccine Text-to-Register Vaccine Text-to-Register is a text-based vaccination registration and management solution that enables organizations to register, schedule, and manage vaccination appointments via SMS. Targeted at public health agencies and healthcare providers running mass vaccination campaigns.

Quantifiable outcome

• Up to 80% of agent workload can be automated through fully automated solutions
• +2 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature12 records

Partnerships

Six partnerships are on record, tiered major, core and minor.

• DATAMARK TechnologiesmajorTechnology or Integration · 8 April 2026Partnership in landmark Location Information Server (LIS) demonstration proving NENA i3 and FCC Report and Order 24-78 compliance. Demonstration validated 9-1-1 caller location data in NENA i3 format using live Originating Service Provider traffic.
• INdigitalmajorTechnology or Integration · 8 April 2026Collaborated on NG9-1-1 compliance demonstration with live traffic testing. Partnership focuses on establishing practical, standards-based path for OSPs to meet federal NG9-1-1 requirements while improving emergency response capabilities.
• T-MobilemajorTechnology or Integration · 8 April 2026Industry-first native 3-way video emergency conference call achieved over 4G and 5G networks in Fort Wayne, Indiana. Test demonstrated multi-participant multimedia emergency calls integrating voice, video, and text.
• SecuLore SolutionscoreTechnology or IntegrationPartnership announced to advance cyber posture of NG9-1-1 communication systems. Addresses cybersecurity threats facing emergency communications centers.
• AT&TmajorTechnology or IntegrationAT&T selected as preferred vendor for Virginia statewide ESInet deployment under VITA contract. MicroAutomation's NG911 solutions interface with ESInet infrastructure.
• ADP (TotalSource PEO)minorOthersMicroAutomation partners with ADP under TotalSource PEO model, enabling rich employee benefits typically associated with larger firms

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Motorola Solutions: Motorola Solutions acquired Intrado's Public Safety business and offers CommandCentral, NG911 call handling, CAD, and records management suites serving PSAPs and law enforcement. Direct competitor to MicroAutomation's Omni911, but with vastly greater scale and a broader mission-critical communications portfolio.
• Avaya: Avaya delivers enterprise contact center and unified communications solutions with significant installed base in government, healthcare, and financial services. Competes with MicroAutomation's CallCenter Millennium and OmniEngage across large enterprise and public sector RFPs.
• Genesys: Genesys Cloud CX is a leading enterprise CCaaS platform used across banking, healthcare, retail, and government. Competes directly with MicroAutomation's OmniEngage and CallCenter Millennium for commercial enterprise contact center workloads, with materially greater scale and AI capability investment.
• NICE Ltd. (NICE inContact): NICE provides enterprise contact center, CX analytics, and public safety solutions (NICE Inform for 911/PSAP recording and quality). Competes with MicroAutomation across both commercial contact center analytics and public safety voice/logging domains.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers enterprise CCaaS, unified communications, and collaboration tooling across industries including government and banking. Overlaps with MicroAutomation's commercial contact center solutions as part of a much broader portfolio.

Direct peers

• Comtech Telecommunications (Solacom): Comtech's Solacom Guardian 911 and Next Generation 911 solutions serve PSAPs with i3-compliant call handling and ESInet integration. Closely comparable to MicroAutomation's Omni911 in product scope, target customer (PSAPs), and NG911 standards positioning.
• 8x8: 8x8 provides cloud contact center, voice, video, and chat solutions targeting enterprise and mid-market customers. Directly comparable to MicroAutomation's cloud contact center / OmniEngage offerings in target buyer, business model, and delivery model.
• Five9: Five9 is a pure-play CCaaS provider offering cloud contact center, IVR, AI, and workforce engagement management. Closely comparable to MicroAutomation's commercial enterprise OmniEngage offering, but focused exclusively on the cloud contact center market.

Emerging players

• Carbyne: Carbyne delivers cloud-native NG911 solutions including live video, location, and rich-data call handling for PSAPs. Direct overlap with MicroAutomation's Omni911 multimedia capabilities, but with a venture-backed, cloud-first architecture.
• RapidSOS: RapidSOS provides NG911 data delivery and emergency response intelligence platform connecting smartphones, IoT devices, and smart buildings to 911. Competes with MicroAutomation in the NG911 ecosystem, but with a focus on data-rich caller information rather than PSAP call-handling software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/microautomation
• Facebookfacebook.com/microautomationmaven
• LinkedInlinkedin.com/company/microautomation

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MicroAutomation