365 Managed IT

What 365 Managed IT does

365 Managed IT is a privately held managed IT services provider headquartered in Tempe, Arizona, founded in 2013. The company delivers outsourced IT infrastructure and support to small and mid-sized businesses, as well as K-12 schools and libraries served through E-rate-funded engagements, with a customer base of 500+ clients concentrated primarily in Arizona. Its service portfolio spans managed IT support, cloud solutions, cybersecurity, VoIP, data backup and disaster recovery, network management, and E-rate-funded services for educational institutions.

The technology stack is assembled predominantly from third-party platforms including Microsoft, Google, Sophos, Kaseya, Datto, HP, Lenovo, Ubiquiti, ALGO, and Yealink, with AI-adjacent features such as AI Voice Agents, NLP chatbots, predictive hardware-failure analytics, and security anomaly detection layered on top. Service delivery is structured around recurring fixed-fee monthly subscriptions, quote-based project work, and complimentary initial consultations, supported by uptime guarantees of 99.9% for managed IT and 99.999% for VoIP.

The business has expanded through both organic service-line development and inorganic acquisitions, completing the acquisitions of Gartman Technical Services in 2024 and CIO Now in 2025. Customer acquisition is direct and regionally focused in Arizona. The company has not disclosed external funding, public revenue figures, or audited financial information, and headcount data appears inconsistent across available sources.

Name

365 Managed IT

Legal name

365 Managed IT LLC

Website

https://365managedit.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

365 Managed IT is a Tempe, Arizona-based managed IT services provider delivering cloud, cybersecurity, VoIP, and E-rate-funded IT services to 500+ small, mid-market, and education clients.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

Keywords

• Managed IT services
• Cloud migration services
• Cybersecurity solutions
• VoIP communications
• Network management

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Comprehensive IT infrastructure management delivered as recurring managed services with fixed monthly fees. Includes 24/7 monitoring, maintenance, help desk support, and strategic IT planning.
2. Cloud Solutions: Cloud migration, management, and optimization services including Microsoft 365 and Google Workspace implementation, IaaS and PaaS solutions.
3. Cybersecurity Services: Security assessments, endpoint protection, threat detection, security awareness training, and compliance management for HIPAA, PCI, and other regulations.
4. VoIP Services: Enterprise-grade voice communications with cloud-based phone systems, call management, and unified communications. Reduces telecom costs by up to 70%.
5. Data Backup & Recovery: Automated cloud and local backup solutions with image-based backup technology, rapid recovery, and business continuity planning.
6. Network Management: Network design, implementation, 24/7 monitoring, wireless optimization, and VPN implementation services.
7. E-rate Services: Category 2 E-rate services for schools and libraries including internal connections, WiFi infrastructure, and managed network services with federal funding support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

365 Managed IT delivers outsourced IT infrastructure management for small and medium-sized businesses, providing 24/7 proactive monitoring, help desk support, cloud migration, cybersecurity, VoIP, data backup and recovery, and network management on fixed monthly subscription contracts. Services are sold as bundled managed-IT packages supplemented by specialized modules and a federal E-rate offering for schools and libraries.

Product overview

365 Managed IT offers a comprehensive suite of managed IT services organized as a unified platform with multiple integrated modules. The core offering includes Managed IT Services as the primary infrastructure management solution, supplemented by specialized modules: Cloud Solutions, Cybersecurity, VoIP Services, Data Backup & Recovery, and Network Management. All services are designed to work together as an integrated IT ecosystem for small and medium-sized businesses. The company also offers E-rate Services as a specialized module for educational institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Complete IT infrastructure management with proactive monitoring, maintenance, help desk support, and strategic IT planning delivered as a recurring managed service for small and medium-sized businesses.
• Cloud Solutions Secure cloud migration, management, and optimization services including Microsoft 365 and Google Workspace implementation, plus IaaS and PaaS solutions for SMB clients.
• Cybersecurity Advanced threat protection, endpoint security, vulnerability scanning, behavioral anomaly detection, security awareness training, and compliance management for HIPAA and PCI.
• VoIP Services Enterprise-grade cloud-based voice communications with unified communications, mobile integration, AI Voice Agents, and 99.999% uptime via redundant data centers, reducing telecom costs by up to 70%.
• Data Backup & Recovery Automated cloud and local image-based backup with rapid bare-metal restore, advanced ransomware detection, screenshot verification, and hybrid cloud business continuity architecture.
• Network Management Professional network design, implementation, and 24/7 monitoring including next-generation firewall, deep packet inspection, intrusion prevention, sandboxing, web filtering, SD-WAN, and VPN.
• E-rate Services Certified E-rate Category 2 provider delivering internal connections, WiFi infrastructure, cabling, and managed network services to schools and libraries with support for 20-90% federal funding discounts.

Quantifiable outcome

• 99.9% uptime guarantee
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• GooglecoreTechnology or IntegrationTechnology partnership for Google Workspace implementation and cloud solutions. Google Workspace implementation is listed as a key cloud service offering.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for Microsoft 365 implementation and solutions. Microsoft 365 implementation is listed as a key cloud service offering.
• SophoscoreTechnology or IntegrationCybersecurity technology partnership for advanced threat protection and endpoint security solutions.
• KaseyacoreTechnology or IntegrationIT management software partnership for comprehensive IT infrastructure management and automation.
• DattocoreTechnology or IntegrationBackup and disaster recovery technology partnership for comprehensive data protection solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: Ntiva is a national managed IT and cybersecurity services provider serving SMB and mid-market clients with a similar recurring managed services model. It is the closest direct peer in target customer, service mix (managed IT, cloud, security, VoIP), and recurring revenue structure.
• VC3: VC3 is a managed IT and cybersecurity provider focused on municipalities and SMBs, and acquired Datapath (Arizona-based MSP) which directly overlapped 365 Managed IT's Arizona footprint. Highly comparable in vertical mix and regional SMB managed services delivery.
• OneNet Inc. OneNet is an Arizona-based managed IT and cloud services firm serving SMB clients in the Phoenix metro. Directly comparable as a same-geography, same-customer-tier MSP competitor with overlapping cloud and managed services offerings.
• Total Networks: Total Networks is a Phoenix-based managed IT, cloud, and VoIP provider serving SMB and mid-market clients in Arizona. Directly competes with 365 Managed IT in the same geography and similar service portfolio including hosted voice.
• CompuOne: CompuOne is a managed IT services and cybersecurity provider focused on SMB clients in the Western US. Comparable in customer size tier, managed services delivery model, and emphasis on bundled IT/security offerings.
• CyberDefenses: CyberDefenses is a managed security services provider (MSSP) serving SMB, mid-market, and public-sector clients with security operations and compliance services. Comparable as a security-led managed services peer, especially relevant to 365's cybersecurity vertical.

Broad incumbents

• ConnectWise: ConnectWise is a leading software platform provider for MSPs, offering PSA, RMM, and security tooling that 365 and its peers use to run operations. It is a broad incumbent in the MSP ecosystem rather than a direct services competitor, but its roadmap directly shapes 365's delivery economics.
• Kaseya: Kaseya is a major provider of RMM, PSA, and security software for MSPs and is itself a core technology partner of 365 Managed IT. As a broad incumbent platform player, it competes indirectly by enabling rival MSPs at scale and influencing partner-program economics.
• Datto (Kaseya): Datto, now part of Kaseya, provides BDR, networking, and security solutions widely used by MSPs, and is itself a partner of 365. It is a broad incumbent in MSP-grade data protection infrastructure rather than a direct services competitor, but its pricing and roadmap directly affect 365's backup offering.

Others

• Pax8: Pax8 is a cloud distribution platform that aggregates Microsoft, Google, security, and other solutions for MSPs. Comparable as a critical ecosystem enabler that competes for the procurement layer between 365 and its vendors, shaping unit economics and partner leverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 365 Managed IT