Intechtel

What Intechtel does

Intechtel is a privately-held managed IT service provider (MSP) founded circa 2013 and headquartered at 5431 N Government Way, Coeur d'Alene, Idaho. The company delivers managed IT support, cybersecurity, VoIP phone systems, structured cabling, security camera systems, WiFi networks, business internet (fiber and Starlink), cloud solutions, and computer hardware/repair services to small and mid-sized businesses across nine cities in North Idaho and Eastern Washington (Coeur d'Alene, Post Falls, Sandpoint, St. Maries, Rathdrum, Hayden, Liberty Lake, Spokane Valley, and Spokane).

The core technology stack is a typical SMB MSP platform: remote monitoring and management (RMM), endpoint protection with anti-virus, 24x7 threat monitoring, firewall management, and administration of Microsoft 365 and Google Workspace environments. No proprietary technology, patents, or API platform is disclosed; the company integrates third-party tools rather than building its own stack. Service delivery combines managed services, project-based deployments, and hardware resale under three monthly subscription tiers (Essential, Growth, Executive).

The business model is sales-led and direct-to-SMB with no channel partners. Revenue comes from monthly recurring managed service subscriptions (primary), project-based installations (cabling, cameras, VoIP, Starlink, WiFi), hardware/equipment resale, and hourly professional services. Customer acquisition relies on the company website, local SEO across city-specific landing pages, content marketing via a tech blog, social media, community sponsorship (e.g., North Idaho State Fair), and a "Book a Call" consultation funnel. Customer segments are diversified across law, construction, dental/medical, accounting/financial services, and non-profit/church verticals, with 1500+ claimed regional clients and 2500+ cumulative projects. No external funding, M&A, or institutional ownership has been disclosed.

Name

Intechtel

Legal name

Intechtel

Website

https://intechtel.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Intechtel is a privately-held managed IT service provider based in Coeur d'Alene, Idaho, delivering managed IT, cybersecurity, VoIP, cabling, and surveillance services to small and mid-sized businesses across North Idaho and Eastern Washington via tiered monthly subscription plans.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

Keywords

• Managed IT services
• Cybersecurity solutions
• Network cabling
• VoIP phone systems
• Security camera systems

Headquarters

HQ city

Coeur D'alene

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Monthly recurring managed IT service plans (Essential, Growth, Executive tiers) providing ongoing IT support, monitoring, cybersecurity, and infrastructure management. This is the primary recurring revenue stream. Break/fix available as an alternative.
2. Project-Based IT Services: One-time services including structured cabling, security camera installation, VoIP phone system deployment, WiFi network installation, Starlink installation, and computer repair. Revenue recognized upon project completion.
3. Hardware and Equipment Sales: Sale of servers, computers, business internet services, firewalls, and related IT hardware. Equipment sales accompany managed service agreements.
4. Professional Services: Hourly IT support, consulting, IT planning, and managed business hardware/network equipment. Includes vendor management and vendor coordination services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Intechtel is a regional Managed Service Provider (MSP) delivering managed IT support, cybersecurity, VoIP phone systems, structured cabling, security camera systems, and business internet to small and mid-sized businesses in North Idaho and Eastern Washington. Service is delivered through tiered monthly subscription plans (Essential, Growth, Executive) and project-based engagements from its Coeur d'Alene, Idaho headquarters.

Product overview

Intechtel is a local Managed Service Provider (MSP) offering a comprehensive suite of technology services for small to medium businesses in North Idaho and Eastern Washington. The core offering revolves around managed IT support delivered through tiered monthly service plans (Essential, Growth, and Executive), supplemented by specialized services including cybersecurity protection, VoIP phone systems, security camera systems, structured cabling, cloud solutions, and business internet. The portfolio is organized as a unified service model where managed IT serves as the foundation, with specialized offerings (phones, cameras, cabling, internet) integrating as project-based or add-on services. All offerings are delivered with local support from their Coeur d'Alene, ID headquarters.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• NetWize: Regional managed IT and cybersecurity provider serving SMB clients across multiple US markets. Comparable in service portfolio (managed IT, security, cloud) and customer profile.
• Ntiva: Regional-to-national MSP providing managed IT, cybersecurity, cloud, and VoIP services to SMBs. Comparable in tiered managed service model and cross-vertical SMB focus.
• Thrive: Managed services provider with strong NextGen/MSP positioning across managed IT, cybersecurity, and cloud. Comparable in recurring managed-service model serving SMB and mid-market.
• BlackPoint IT: Regional managed IT services provider focused on SMBs with a service mix similar to managed IT, cybersecurity, and cloud. Comparable as a regional, account-managed MSP competing for similar SMB clients.
• Dataprise: US-based managed IT services provider offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market clients. Closest comparable in service breadth, customer profile, and recurring-revenue MSP model.

Others

• ConnectWise: Provider of PSA, RMM, and cybersecurity platforms purpose-built for MSPs. Comparable as the underlying technology ecosystem that MSPs like Intechtel operate on rather than a direct competitor.
• Datto: MSP-focused technology provider of backup, DR, and business continuity solutions. Comparable as a supplier of the backup/DR building blocks Intechtel resells into its managed plans.

Regional players

• US Signal: Regional connectivity, cloud, and managed services provider serving the Midwest US. Comparable in the integrated connectivity + managed services play, though geographically distinct from Intechtel's Inland Northwest footprint.

Broad incumbents

• Kyndryl: Large-scale IT infrastructure services provider serving enterprise and mid-market. Comparable as a managed services operator but operates at a fundamentally larger scale and competes only tangentially for SMB accounts.
• CompuCom: Established IT managed services provider offering managed workplace, network, and cloud services. Comparable in service mix but skewed toward enterprise and mid-market, making it a broader incumbent rather than direct SMB competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Intechtel

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intechtel