What Wavehill IT Solutions does

Wavehill IT Solutions is a privately held UK managed IT services provider headquartered in Enfield, London, operating as a subsidiary of the NetTech Group. Founded around 2003, the company delivers outsourced IT support to UK businesses — primarily small and medium-sized organisations without in-house IT teams, overstretched in-house teams, growing companies, and select regulated clients — through a horizontal segmentation strategy. Its service portfolio spans IT helpdesk and consultancy, managed support contracts, server and desktop upgrades, new office IT setup, office relocations, cybersecurity (including Cyber Essentials and Cyber Essentials Plus readiness), Microsoft 365 and cloud services, voice solutions, internet and data connectivity, cloud virtual desktops, cloud backup, disaster recovery, and physical security (access control and CCTV).

The technical platform centres on a Remote Monitoring and Management (RMM) system that deploys lightweight agents to client endpoints for proactive alerting, supplemented by Splashtop SOS for secure remote support. Cloud infrastructure — including virtual desktops and backup — is hosted in Wavehill's own UK-based data centres. The company is a Microsoft Partner, holds Cyber Essentials and Cyber Essentials Plus certifications from the NCSC, and is registered in England and Wales under company number 4339183.

Wavehill's commercial model is anchored on recurring monthly managed-support subscriptions, complemented by per-user-per-month cloud virtual desktop and cloud backup subscriptions, project-based services (office relocations, migrations, new setups), IT consultancy engagements, and hardware/software procurement. Pricing is not publicly disclosed; contracts are tailored and quote-based. All revenue flows through direct sales — phone, email, website, and free initial consultations — with no third-party channel partners. Customer evidence includes FCA-regulated FPP Asset Management (investment management) and G Johns and Sons (building materials retailer), with most helpdesk incidents reported as resolved in under 10 minutes.

Name

Wavehill IT Solutions

Legal name

Wavehill IT Solutions

Website

https://wavehill.co.uk

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Wavehill IT Solutions is a UK-based managed IT services provider, part of the NetTech Group, delivering outsourced IT support, Microsoft 365, cloud, cybersecurity, and connectivity services to SMBs and regulated businesses nationwide from its Enfield, London headquarters.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Risk Management (ITRM) (HDADAIAD)

Keywords

• Managed IT services
• IT helpdesk support
• Microsoft 365 management
• Cloud backup services
• Cybersecurity consulting

Headquarters

HQ city

Greenwich

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Support Contracts: Fully managed IT support contracts providing predictable monthly costs with structured service levels. Includes day-to-day support, proactive monitoring, infrastructure management, and ongoing technical guidance. Delivered as ongoing monthly retainer arrangements.
2. Cloud Virtual Desktop Services: Per user per month subscription model for cloud virtual desktop access. Provides flexibility to upsize and downsize without requiring own onsite server hardware.
3. IT Consultancy Services: Business-focused IT consultancy providing practical advice on IT strategy, cloud migration, infrastructure decisions, and technology planning. Delivered as project-based or ongoing advisory engagements.
4. Hardware and Software Procurement: Procurement of high-quality, cost-effective hardware and software tailored to client environments. Supplier network enables competitive pricing across configurations from small single-server upgrades to full network renewal.
5. Project-Based Services: Specific project engagements including office relocations, server upgrades, new business IT setup, and cloud migrations. These are time-bound engagements with defined scope and deliverables.
6. Cybersecurity Services: Security services including Cyber Essentials certification support, ongoing security policy reviews, and gap analysis for compliance readiness.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Wavehill IT Solutions delivers fully managed IT support, consultancy, and cybersecurity services to UK businesses. Its core offering combines an IT helpdesk with proactive Remote Monitoring and Management (RMM), IT support contracts (monthly or prepaid blocks), Microsoft 365 deployment and management, cloud virtual desktops, UK-hosted cloud backup and disaster recovery, voice and data connectivity, and Cyber Essentials/Cyber Essentials Plus certification support, acting as a complete outsourced IT department for clients without—or with stretched—internal IT teams.

Product overview

Wavehill IT Solutions offers a comprehensive portfolio of IT support and managed services as a single integrated platform. The core offering centres on IT Helpdesk Support, IT Consultancy, and IT Support Contracts, supplemented by infrastructure services including Server & Desktop Upgrades, New Business IT Setup, and IT Office Relocation. The company provides cloud and communications services encompassing Microsoft 365 and Cloud Services, Voice Solutions, Internet Connectivity and Networks, Data Connectivity, Cloud Virtual Desktops, Cloud Backup, and Disaster Recovery. Cybersecurity Services (including Cyber Essentials certification support) and Physical Security (access control and CCTV) round out the security offerings. Remote Support via Splashtop SOS enables rapid remote resolution. All services can be delivered as standalone offerings or packaged into flexible support contracts, with the company acting as a complete outsourced IT department for businesses without internal IT teams.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Helpdesk Support Managed IT helpdesk service delivering rapid incident resolution (most cases in under ten minutes) with remote support capability and structured escalation for complex issues, backed by proactive monitoring via the RMM platform. Target users: UK businesses needing day-to-day technical support.
• IT Consultancy Strategic IT advisory assessing existing systems, identifying gaps and risks, and providing practical guidance on infrastructure, cloud migration, and security improvements. Target users: UK business leaders planning technology change.
• IT Support Contracts Fully managed IT support contracts providing day-to-day support, proactive monitoring and maintenance, infrastructure management, and ongoing technical guidance, with flexible support options (monthly ongoing support, prepaid support blocks, or combined remote and onsite delivery). Target users: UK SMB and mid-market businesses.
• Server & Desktop Upgrades Hardware and software upgrade services including server upgrades, Windows Server upgrades, domain modernisation, email migration to Microsoft 365, SQL database upgrades, desktop hardware refresh, and cloud migration services. Target users: UK businesses modernising their IT estate.
• New Business IT Setup Complete IT infrastructure setup for new offices covering telecoms and unified communications, network and connectivity architecture, email and collaboration services, servers and storage, endpoint procurement and deployment, cybersecurity, and remote workforce enablement. Target users: UK businesses opening or establishing new premises.
• IT Office Relocation Full-service office IT relocation managing the complete transition from initial assessment through to operational deployment, including connectivity, logistics, and coordination with all technology vendors. Target users: UK businesses moving offices.
• Cybersecurity Services Security services covering endpoint and device protection, network and firewall security, user access and authentication, ongoing monitoring and updates, and Cyber Essentials / Cyber Essentials Plus certification support. Target users: UK businesses needing security posture and compliance.
• Microsoft 365 and Cloud Services Design, deployment and management of Microsoft 365 environments including Exchange Online email, SharePoint and OneDrive file storage, Teams collaboration, and security and access control configuration. Target users: UK businesses migrating to or optimising Microsoft 365.
• Voice Solutions Cloud-hosted voice and unified communications solution enabling fluid working, with extension devices accessible from any location and support for desk phones, mobiles, laptops, tablets, and desktop applications with straightforward call routing. Target users: UK businesses needing modern telephony.
• Internet Connectivity and Networks Business internet connectivity services including leased lines, FTTP broadband, remote and backup connections, and fully managed network services including firewall configuration, access points, and monitoring. Target users: UK businesses needing reliable connectivity.
• Data Connectivity Data connectivity services including EFM and leased lines for dedicated private connections, FTTC and FTTP broadband services, and remote connection solutions for distributed workforces. Target users: UK businesses with distributed sites or remote workers.
• Cloud Virtual Desktops Cloud-hosted virtual desktop infrastructure providing per-user-per-month access to hosted applications and data, enabling server-free offices with access from any device, anywhere with an internet connection, on Wavehill's own expandable hardware. Target users: UK businesses seeking flexible remote and office working.
• Cloud Backup Automatic offsite backup service for servers and business data with data stored securely in Wavehill's own UK data centre, supporting file/folder or full-server backup options and scheduled daily backups. Target users: UK businesses needing data protection and recovery.
• Disaster Recovery Cloud disaster recovery planning and business continuity services including critical systems identification, remote working contingency, cloud backup solutions, and disaster recovery procedure development. Target users: UK businesses with continuity and compliance obligations.
• Physical Security Physical security services including access control systems (from standalone door controllers to integrated multi-site solutions) and IP/analogue CCTV surveillance solutions for commercial and residential environments. Target users: UK businesses and residential properties needing physical access and surveillance.
• Remote Support Secure remote support capability using Splashtop SOS, enabling Wavehill engineers to remotely access and resolve issues on Windows and Mac devices with full user transparency, available as a downloadable executable for Windows (.exe) and Mac (.dmg). Target users: Wavehill's managed IT clients requiring incident support.

Quantifiable outcome

• Most IT helpdesk incidents resolved in under 10 minutes, ensuring rapid return to productivity
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationOfficial Microsoft Partner status. Wavehill provides Microsoft 365 implementation, migration, and ongoing management services. They handle email and communication (Exchange Online), file storage and sharing (SharePoint and OneDrive), Teams and collaboration, and security and access control configuration.
• NetTech GroupcoreStrategic or Co-development PartnerWavehill is part of the NetTech Group, a parent company providing integrated technology services. The group structure allows Wavehill to integrate IT, telecoms, and security through sister companies for comprehensive technology solutions.
• National Cyber Security Centre (NCSC)coreTechnology or IntegrationCyber Essentials certification body. Wavehill supports full Cyber Essentials and Cyber Essentials Plus readiness, ensuring all required controls are implemented and verified for client organisations.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ansell Hammond: UK IT support and managed services provider with similar SMB and mid-market focus, including Microsoft 365, cloud, and cybersecurity services. Comparable service mix and customer profile to Wavehill.
• Bluecube Technology Solutions: UK-based managed IT services provider of similar size, offering fully managed IT support, cloud, and cybersecurity to SMBs. Closely comparable business model, customer segment, and UK geographic focus to Wavehill.
• Fusible: UK managed IT services and cloud provider targeting SMBs with helpdesk, cloud migration, and security offerings. Directly comparable in scale, target customer, and service portfolio to Wavehill.
• Totality Services: London-based IT support and managed services firm serving small and mid-sized UK businesses. Overlaps directly with Wavehill on helpdesk, cloud, and consultancy offerings in the same London market.
• Central Technology: UK IT support and managed services company serving SMBs with helpdesk, cloud, and infrastructure offerings. Direct SMB-MSP peer with overlapping product lines to Wavehill.

Broad incumbents

• Babble Cloud: Larger UK cloud, communications, and IT services provider serving mid-market and enterprise. Overlaps with Wavehill on cloud, voice, and managed services, but at significantly greater scale and broader portfolio.
• Civica: Major UK IT services and software group serving public sector and regulated industries. Comparable on managed IT and cybersecurity delivery into regulated customers, but operates at a fundamentally larger scale and more verticalised.
• Softcat: Large UK IT infrastructure provider and Microsoft partner with hardware, software, and managed services. Comparable as a Microsoft-aligned UK IT services peer, but at far greater scale and with a hardware-reseller-led model.
• Sungard Availability Services: Global IT availability, managed cloud, and disaster recovery services provider. Comparable to Wavehill on cloud backup and disaster recovery offerings, but operating at enterprise scale with data centre infrastructure.

Emerging players

• Cloud Direct: UK cloud and managed services provider with strong Microsoft Azure and Microsoft 365 focus. Comparable to Wavehill on cloud-led managed services, though with a more cloud-native orientation and somewhat larger footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wavehill IT Solutions