Pinpoint

What Pinpoint does

Pinpoint is a Brazilian IT infrastructure and operations services company founded in 2009 and headquartered in São Paulo, serving more than 400 enterprise and mid-market customers that depend on continuous IT availability. The company's portfolio is structured as a platform-plus-modules architecture: a proprietary PINBOX SD-WAN managed service sits on top of best-of-breed partner technology including Fortinet (network security, EDR, XDR), ManageEngine (endpoint, IAM, ITSM, observability), Trend Micro and ESET (endpoint protection), Qualys (vulnerability management), and the Autom Mate no-code hyperautomation platform. Service delivery is anchored by a 24/7 NOC (Network Operations Center) with SLAs as tight as 15 minutes for critical incidents, supported by certified specialists and proactive monitoring methodologies. The product surface spans network design and engineering, NOC monitoring, endpoint and identity management, ITSM, observability, vulnerability management, and extended detection and response.

Pinpoint generates revenue through a mix of recurring managed services contracts, hardware-as-a-service subscriptions bundling firewalls, switches, and Wi-Fi into monthly fees, professional services for network design and engineering, and direct equipment sales for clients that prefer to own infrastructure. Go-to-market is primarily direct enterprise sales supplemented by inside sales, with quote-based custom pricing, specialist consultations, and scheduled demonstrations; the PinClub community platform supports content, webinars, and demand generation. Customers span manufacturing, pharmaceuticals, telecommunications, real estate, energy, technology, financial services, and logistics, with named enterprise logos including Roche, HPE, Aisin, GAFISA, PETROM, Libbs, and Plascar. The company remains privately held with no disclosed funding rounds, operates exclusively in Brazil, and is led by founder and CEO Saulo Meneghini de Britto with a team of 51-100 employees.

Name

Pinpoint

Legal name

PINPOINT

Website

https://pinpoint.com.br

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Pinpoint is a Brazilian IT infrastructure and managed services provider serving 400+ enterprises with 24/7 NOC monitoring, SD-WAN, endpoint and security management, and hyperautomation, anchored on partnerships with Fortinet, ManageEngine, Qualys, and Autom Mate.

Ownership category

akta.pro rank

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed services for network management, monitoring, and IT security. Delivered as recurring service contracts with SLA commitments and continuous support.
2. Hardware as a Service (HaaS): Equipment provision including Firewalls, Switches, Access Points, and Wi-Fi as part of managed service contracts. Includes licensing as part of monthly service fee.
3. Network Design and Engineering: Custom network architecture design and implementation services for enterprise clients. Includes planning for network expansion based on business evolution needs.
4. Direct Equipment Sales: Sale of network equipment and security hardware directly to clients who prefer to own infrastructure rather than lease.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Pinpoint provides managed IT services to Brazilian enterprises, centered on a 24/7 Network Operations Center (NOC) and the proprietary PINBOX SD-WAN managed service. The company bundles proactive monitoring, incident response, network design, and IT security with resold best-of-breed tools from Fortinet, ManageEngine, Qualys, Trend Micro, ESET, and the Autom Mate automation platform. Revenue is generated through recurring managed-service contracts, Hardware-as-a-Service subscriptions, and direct network equipment sales.

Product overview

Pinpoint is a Brazilian IT infrastructure and operations company offering integrated solutions for IT management, network infrastructure, and cybersecurity. The portfolio is organized as a platform-plus-modules architecture centered on the Autom Mate hyper-automation platform complemented by ManageEngine partnership tools for endpoint management (Patch Manager Plus, Endpoint Central, Mobile Device Manager Plus), identity management (AD360, PAM360), ITSM (ServiceDesk Plus, SupportCenter Plus, AssetExplorer), and observability (Site24x7, OpManager, Applications Manager, Log360). Security offerings include Fortinet network security solutions (FortiGate, FortiSwitch, FortiAP), endpoint protection via Trend Micro and ESET, Qualys vulnerability management, and FortiEDR/FortiXDR advanced detection. Network operations are supported through PINBOX SD-WAN managed service, NOC 24/7 monitoring, and comprehensive network management and monitoring services. The company serves over 400 clients including major brands like Aisin, AG, Gafisa, HPE, Libbs, Roche, and Plascar.

Differentiator

Problem solved

Functional benefit

Brands

• PINBOX: Managed network service (SD-WAN solution) delivering Firewall, Switches and Wi-Fi as a complete managed service with monthly optimized costs. Combines network engineering expertise with the best technology in the market.

Products and services

• NOC 24/7 Monitoring Service 24/7 Network Operations Center service providing continuous monitoring of client IT environments, proactive incident detection, ticket generation, and escalation with SLA options such as 15-20 minute response for critical incidents. Targeted at enterprises that cannot afford IT downtime.
• PINBOX SD-WAN Managed Service Managed SD-WAN service delivering firewall, switches, and Wi-Fi as a fully managed bundle including network engineering, 24/7 proactive monitoring, link management, and specialized technical support. Designed for multi-branch and distributed enterprises.
• Network Design and Engineering Services Custom network architecture design and implementation services for enterprise clients, covering SD-WAN, corporate Wi-Fi, WAN, LAN, BGP, and link management with planning for network expansion based on business evolution. Delivered as professional services engagements.
• Managed IT Services (Integrated Monitoring and Security) Recurring managed-service contracts combining 24/7 network monitoring, IT management, and security operations across the client environment with SLA-based service delivery. Targeted at enterprises seeking a single provider for critical infrastructure reliability.
• Autom Mate Hyper-automation Platform No-code hyper-automation platform with AI optimization and 100+ pre-built integrations across ITSM, ITOM, ERP, CRM, HR, and collaboration tools, enabling process automation without coding. Targeted at IT departments seeking to automate manual tasks and scale operations.
• Direct Network Equipment Sales Sale of network equipment and security hardware (firewalls, switches, access points, Wi-Fi) directly to clients who prefer to own infrastructure rather than lease through the Hardware-as-a-Service model.

Quantifiable outcome

• 70% less downtime for sales systems, servers, and internet
• +10 more outcomes

Named customers16 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• FortinetcoreTechnology or IntegrationOfficial Fortinet partner integrating leading security solutions including FortiGate firewalls, FortiSwitch, FortiAP, FortiEDR, and FortiXDR. Provides advanced network security, endpoint protection, and Zero Trust Network Access (ZTNA) capabilities to protect client operations.
• ManageEnginecoreTechnology or IntegrationStrategic partner in Brazil for IT management solutions including Endpoint Central, ADManager Plus, PAM360, AD360, ADAudit Plus, ServiceDesk Plus, SupportCenter Plus, AssetExplorer, OpManager, Applications Manager, Site24x7, and Log360. Provides unified endpoint management, identity and access management, ITSM, and IT operations management tools.
• QualyscoreTechnology or IntegrationPartner for vulnerability management and compliance solutions. Qualys platform provides intelligent risk prioritization, complete surface visibility, and simplified compliance management.
• Autom MatecoreTechnology or IntegrationHyperautomation platform partner offering no-code automation with AI optimization. Provides 100+ pre-built integrations with ITSM, ITOM, ERP, CRM, HR, and collaboration tools including ServiceNow, SAP, Salesforce, Workday, and Microsoft Dynamics.
• Trend MicrocoreTechnology or IntegrationPartner for endpoint protection and multi-cloud security solutions. Provides defense against malware, ransomware, and advanced threats for desktops, laptops, and servers with XDR capabilities.
• ESETcoreTechnology or IntegrationPartner for antivirus and endpoint security solutions protecting computers and servers against malware, ransomware, and cyber attacks.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Globant: Globant is a large LATAM-headquartered digital transformation and IT services firm serving global enterprise customers. Overlaps with Pinpoint on enterprise IT and digital services from a much larger, public-company scale.
• Accenture Brasil: Accenture operates a large IT services, cloud, and security practice in Brazil serving Global 2000 companies. Overlaps with Pinpoint on managed services and IT transformation but competes as a much broader, broader-incumbent consultant rather than a specialized MSP.
• Wipro Brasil: Wipro is a global IT services giant with operations in Brazil offering managed services, infrastructure, and cybersecurity to large enterprises. Incumbent competitor with broader portfolio; competes for the same enterprise managed-services wallet.
• Capgemini Brasil: Capgemini provides IT services, cloud, and managed services to Brazilian enterprises through its local unit. Comparable as a broad incumbent in managed infrastructure and digital transformation.
• NTT Data Brasil: NTT Data operates a substantial Brazilian IT services business focused on infrastructure, cloud, and managed services for enterprise. Comparable as a broad-incumbent global IT services peer serving the same enterprise segment.

Direct peers

• Logicalis: Logicalis is a global IT solutions and managed services provider with strong LATAM presence, offering SD-WAN, network management, security, and datacenter services. Competes with Pinpoint on SD-WAN (Cisco/Meraki focus) and managed network services in Brazil.
• Tivit: Tivit is a major Brazilian end-to-end digital business and managed services provider, offering cloud, network management, cybersecurity, and 24/7 NOC services to large Brazilian enterprises. Directly comparable in geography, customer profile (enterprise with critical operations), and managed-services portfolio.
• CenturyLink (Lumen Technologies) LATAM: Lumen (formerly CenturyLink) provides managed network, SD-WAN, security, and unified communications services across LATAM, including Brazil. Comparable on managed SD-WAN and network security services for multi-branch enterprises with critical operations.
• Stefanini: Stefanini is a Brazilian-founded global IT services and consulting firm providing managed services, infrastructure, cybersecurity, and digital transformation support. Comparable head-to-head with Pinpoint on managed IT, network, and enterprise cybersecurity services in LATAM.
• Dedalus Brasil: Dedalus Brasil is a Brazilian IT services and consulting firm offering managed services, cloud, and infrastructure support to enterprise clients. Comparable on Brazilian enterprise customer base, managed-services delivery model, and IT operations focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

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• Instagraminstagram.com/pinpoint.br
• Xx.com/pinpointbr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pinpoint