SJA Solutions

What SJA Solutions does

SJA Solutions is a privately held Managed Service Provider (MSP) founded in 2005 and headquartered in Grand Rapids, Michigan. The firm delivers a unified managed IT services portfolio — anchored by its core Managed IT Services offering and supplemented by Managed Endpoint Security (AI-powered antivirus and EDR), Managed Phone Systems (hosted 3CX VoIP), On Demand IT Support (hourly, $175/hour), Professional Services (fixed-fee project work), and Hardware as a Service (subscription hardware lifecycle) — to small and mid-sized businesses primarily in West Michigan. Underlying technology is built on industry-standard platforms including 3CX for telephony, Microsoft 365 and Azure for cloud, and AI-powered endpoint detection and response, layered with continuous monitoring, patch management, and vendor coordination.

The company targets growing companies without full internal IT departments across multiple verticals: medical/healthcare (HIPAA), manufacturing, legal and financial, engineering, non-profits, construction, and regulated industries requiring CMMC, HIPAA, and PCI compliance. A co-managed IT offering extends the buyer base to organizations with internal IT staff seeking supplemental expertise.

SJA Solutions operates a sales-led, relationship-based go-to-market emphasizing direct phone engagement, consultation forms, and on-site service. Revenue is generated primarily through recurring monthly subscriptions (managed IT, endpoint security, phone systems, HaaS), with usage-based hourly support ($175/hour, 15-minute increments) and fixed-fee professional services as secondary streams. The firm has earned CyberAB Registered Practitioner Advanced (RPA) certification and Cybeercert Silver partner status, and participates in a National MSP Peer Group for best-practice sharing. No funding rounds, M&A activity, parent company, or public listing are disclosed.

Name

SJA Solutions

Legal name

SJA Solutions

Website

https://sja-solutions.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Endpoint security solutions
• Hosted phone systems
• Hardware as a service
• Cybersecurity compliance

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly subscription services covering unlimited end-user and device support, server infrastructure management, network management, and ISP/vendor coordination. Delivered as a comprehensive IT partnership with predictable billing.
2. Hardware as a Service (HaaS): Subscription-based hardware provisioning including firewalls, switches, and wireless access points. Includes installation, configuration, ongoing maintenance, lifecycle management, bundled with managed services.
3. Professional Services: Fixed-fee pricing for project-based services including server and network deployments, cloud migrations, office relocations, cybersecurity projects, backup and disaster recovery implementations, and compliance assessments.
4. Managed Endpoint Security: Flat-rate billing per device for endpoint protection, patch management, remote monitoring, and AI-powered threat detection with optional hourly services available.
5. Managed Phone Systems: Flat-rate monthly pricing for hosted 3CX phone systems with advanced features, professional deployment, and ongoing support.
6. On Demand IT Support (Hourly): Hourly billing for flexible, responsive IT support without long-term commitment. Used for one-time fixes, emergency troubleshooting, or supplemental help. Billed in 15-minute increments at $175/hour during business hours.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

SJA Solutions is a managed IT services provider based in Grand Rapids, Michigan that delivers outsourced technology management to small and mid-sized businesses. Its core offering is a recurring monthly managed IT services subscription covering unlimited end-user support, server and network infrastructure management, security monitoring, and vendor coordination, supplemented by modular add-ons including managed endpoint security, hosted phone systems, on-demand hourly support, fixed-fee professional services, and hardware-as-a-service subscription hardware.

Product overview

SJA Solutions offers a unified managed IT services portfolio anchored by its core Managed IT Services platform, supplemented by specialized security, communication, and support modules. The product suite includes Managed Endpoint Security (AI-powered antivirus and EDR), Managed Phone Systems (3CX-based hosted VoIP), On Demand IT Support (flexible hourly model), Professional Services (project-based consulting), and Hardware as a Service (HaaS). These offerings are designed to integrate as a complete IT solution, with HaaS bundling seamlessly with Managed Services and Professional Services covering cloud migrations and cybersecurity projects. The company operates on a proactive, relationship-focused model emphasizing predictable billing and holistic technology management.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive IT management solution providing unlimited end-user support, server and network infrastructure management, security monitoring, and vendor coordination on a predictable monthly subscription basis, designed for small and mid-sized businesses that lack full internal IT departments.
• Managed Endpoint Security Endpoint protection service featuring AI-powered antivirus, remote patch management, endpoint detection and response (EDR), and continuous monitoring for devices, billed on a flat-rate per-device monthly basis.
• Managed Phone Systems Hosted 3CX-based phone system with flat-rate business communication, call recording, auto attendants, call queues, CRM and Microsoft 365 integrations, and remote worker support, scalable for businesses of 5 to 500 users.
• On Demand IT Support Flexible hourly IT support service providing experienced technicians for one-time fixes, emergency troubleshooting, or supplemental internal team support, billed at $175/hour during business hours in 15-minute increments.
• Professional Services Fixed-fee IT consulting and project services including server and network deployments, cloud migrations to Microsoft 365 and Azure, office relocations, cybersecurity projects, backup and disaster recovery implementation, and compliance and risk assessments.
• Hardware as a Service (HaaS) Subscription-based hardware procurement and management service providing firewalls, switches, and wireless access points along with installation, configuration, ongoing maintenance, and lifecycle management, bundled with managed services.

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• National MSP Peer GroupcoreStrategic or Co-development PartnerCollaborative community of high-performing MSPs allowing continuous sharing of insights, improvement of cybersecurity and IT operations, and adoption of industry best practices. Strategic for bringing best practices back to clients in West Michigan.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cerdant: Managed security services provider specializing in endpoint protection, EDR, and compliance support for SMB and mid-market. Strong overlap with SJA's Managed Endpoint Security and compliance offerings (HIPAA/PCI/CMMC).
• Coretelligent: Managed IT, cloud, and cybersecurity services provider focused on SMB and mid-market clients. Comparable managed services delivery model with co-managed and fully managed IT options overlapping SJA's product set.
• Thrive: Next-generation managed services provider for SMB and mid-market clients across cybersecurity, cloud, and managed IT. Comparable subscription managed-IT business model with similar vertical breadth, but operating at significantly larger scale than SJA.
• Ntiva: Managed IT, cybersecurity, and cloud services provider for SMB and mid-market organizations. Directly comparable product mix — managed IT, endpoint security, Microsoft 365/Azure support — competing for the same buyer persona as SJA.
• Dataprise: Managed IT, cybersecurity, and cloud services provider serving mid-market and enterprise clients. Comparable subscription-based managed services portfolio with similar endpoint security, network management, and cloud offerings.
• NetGain Technologies: Managed IT services and cybersecurity provider for SMB and mid-market organizations. Similar subscription-based managed services and endpoint security positioning to SJA's core managed IT offering.
• Imagineering: IT managed services and cybersecurity firm headquartered in Grand Rapids serving West Michigan businesses. Closest like-for-like MSP competitor in the same geography with comparable SMB/mid-market focus and similar service mix.

Broad incumbents

• Rackspace Technology: Global managed cloud and IT services provider across multi-cloud, security, and modern infrastructure. Overlaps with SJA's cloud migration, Azure, and managed services offerings but serves a far larger enterprise customer base.
• Kyndryl: Global IT infrastructure services provider offering managed services, cloud, and security at enterprise scale. Represents the broad incumbent alternative larger clients may choose over regional MSPs like SJA, with overlapping managed services and security capabilities.

Regional players

• US Signal: Grand Rapids, Michigan-based managed IT, data center, and network services provider. Strongest direct regional overlap with SJA in West Michigan SMB and mid-market managed services, though US Signal operates its own data centers and has a broader infrastructure footprint.

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SJA Solutions