What Snapcom does

Snapcom (Snapcom LLC) is a St. Louis, Missouri-based Unified Communications as a Service (UCaaS) provider serving U.S. businesses of all sizes with a single, all-inclusive platform. Founded in 2012 and operating as a privately held LLC with 11-50 employees, the company offers hosted VoIP, video conferencing, business SMS/MMS, HIPAA-compliant fax, SIP trunking, a mobile softphone (SnapcomGo), Microsoft Teams Direct Routing, and Snapcom Cellular (SIM/eSIM) under a "No Tiers | One Price" model. The platform is built on an OpenAPI-compliant developer API that also powers the Snapcom Portal, and services are colocated across three enterprise-certified data centers in Saint Louis, Chicago, and Atlanta with N+1 redundancy and Cloudflare Magic Transit DDoS protection.

The product is differentiated primarily by its single-tier inclusive pricing (no hidden add-ons), in-house non-outsourced 24/7 support with named-account relationships, white-glove onboarding, and a compliance posture that spans HIPAA, SOC 1/2/3, ISO 27001, PCI-DSS, GDPR, CJIS, FERPA, and FedRAMP Ready status. AI features (AI Call Summary & Search, AI Sentiment Analysis, AI Topics & Summarization, and voicemail transcription) are layered onto voice and video. Snapcom goes to market through direct sales with customized quotes and demos, an IT/MSP partner channel that resells or refers services while Snapcom retains billing and compliance ownership, and inbound contact via its website, with sales and support reachable at [email protected] and 314-499-8500.

Name

Snapcom

Legal name

Snapcom LLC

Website

https://snapcom.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Snapcom is a St. Louis-based UCaaS provider offering all-inclusive hosted VoIP, video conferencing, SMS/MMS, fax, SIP trunking, mobile softphone, and Microsoft Teams Direct Routing to U.S. businesses of all sizes via direct sales and an IT/MSP partner channel.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Software Publishers (51321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Business Messaging & Team Collaboration (HDAIAHAE), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Hosted VoIP services
• Unified communications platform
• Cloud business phone systems
• UCaaS solutions
• SIP trunking services

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain

Revenue model

1. UCaaS Subscription Services: Monthly recurring subscription model providing unified communications including voice, video conferencing, SMS, and integrations. All-inclusive pricing with no tiers or add-ons required for features
2. Premium Conferencing Services: Paid conferencing services with monthly recurring billing. Includes setup via recurring subscription with charges appearing as 'Conference Call Services' on credit card statements
3. SIP Trunking Services: Connect existing phone systems with SIP trunks to replace costly analog lines or provide additional capacity beyond traditional T1/PRI connections
4. Professional Services & Equipment: Equipment sales, lease, and relocation services with associated warranty coverage for phones, routers, data switches, and battery backup

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Snapcom is a Unified Communications as a Service (UCaaS) provider that delivers a cloud-based business communications platform integrating Hosted VoIP voice service, video conferencing, business SMS/MMS messaging, HIPAA-compliant faxing, SIP trunking, and a developer API into a single solution. The platform is sold on an all-inclusive monthly subscription under a "No Tiers | One Price" model, accompanied by professional services such as installation, training, and equipment sale/lease.

Product overview

Snapcom is a Unified Communications as a Service (UCaaS) platform that provides a comprehensive cloud-based business communications solution. The platform integrates Voice (Hosted VoIP), Video Conferencing, Business SMS & MMS (SNAPtext), CRM Integration, Developer API, SnapcomGo Mobile App & Softphone, HIPAA Compliant Faxing, Microsoft Teams Direct Routing, Self-Service Portal, SIP Trunking, and Snapcom Cellular into a single cohesive system. The core UCaaS platform serves as the foundation, with individual products and modules (Voice, Video, SMS, Faxing, API) designed to work together as an integrated communications ecosystem. The offering follows a 'No Tiers | One Price' model, meaning all features are included in one inclusive price rather than tiered packages.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice (Hosted VoIP) Business-class cloud-hosted phone system that enables making and receiving calls from mobile devices, computers, or desk phones, with features including auto attendants, call recording, voicemail transcription, call center, call queues, AI call summary and search, AI sentiment analysis, and automatic holiday scheduling. Targeted at modern businesses of all sizes needing flexible, mobile-first voice communications.
• Video Conferencing HD audio/video conferencing that can be hosted or joined without downloading an app, with document and screen sharing, Outlook/Gmail calendar integration, meeting recording, AI transcription, AI meeting topics and summarization, and post-meeting analytics showing participant talk time and usage. Designed for distributed business teams and remote workers.
• Business SMS & MMS (SNAPtext) Text messaging service that lets businesses send and receive SMS, MMS, and group texts using their main business phone number, with auto-replies, canned responses, text blasts, drip campaigns, away messages, CRM integrations, and a Relay Webhook API. Built for sales, support, and customer outreach teams.
• Faxing (HIPAA Compliant) HIPAA-compliant fax service supporting both traditional fax machines via an adapter and internet faxing, with a web-based fax portal, email fax functionality, status tracking, preview/download, and compliance reporting. Targeted at healthcare, legal, and other regulated industries that still require fax workflows.
• SIP Trunking SIP trunking service that connects existing on-premise phone systems to Snapcom's network to remove costly analog lines or add capacity beyond T1/PRI, and enables IVR systems (including those used by financial institutions) to connect to cloud-hosted PBX. Aimed at businesses modernizing legacy PBX without a full UCaaS rip-and-replace.
• Developer API Developer-friendly API following OpenAPI standards that powers all Snapcom Portal functionality and exposes call control, provisioning, event triggers, voice, text (SMS/MMS), video conferencing, and fax capabilities for custom integrations. Targeted at developers, partners, and enterprises building custom communication workflows.
• Unified Communications as a Service (UCaaS) Platform Cloud-based unified communications platform that integrates Hosted VoIP voice, video conferencing, instant messaging, file sharing, business SMS, faxing, CRM integrations, and the developer API into a single solution, delivered as a monthly subscription under the 'No Tiers | One Price' model with all-inclusive feature access. The platform is the umbrella product that bundles the individual Voice, Video, SMS, Fax, API, and SIP trunking capabilities for business customers.
• Snapcom Cellular Cellular service that provides a physical SIM or eSIM for an app-free experience, bringing mobile softphone features directly to cellphones without requiring an application install. Targeted at remote workers and mobile staff who need business calling features on personal mobile devices.

Quantifiable outcome

• 24/7 non-outsourced support available at all times
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core and major.

• IT Companies and MSPscoreChannel Partner/ Reseller/ DistributorPartner program targeting IT companies and Managed Service Providers interested in offering phone services to their clients. Partners can earn commissions and recurring revenue through simple email introductions or full sales engagement. Snapcom handles quotes, presentations, installation, training, billing, compliance and tax regulations.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams Direct Routing integration allowing users to make and receive calls with any phone number directly within the Teams application. Enables remote workers and heavy Teams users to be more productive with expanded calling features.
• CRM PlatformsmajorTechnology or IntegrationIntegrations with popular CRM platforms to pull contact details for messages and enable seamless customer communication workflows.
• CloudflaremajorTechnology or IntegrationCloudflare Magic Transit provides L3, L4, and L7 DDoS protection with capacity of over 280 Tbps spanning 310+ cities in 120 countries. Network provides ~50ms latency to 95% of global Internet-connected population.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Peers

• Nextiva:

Direct peers

• RingCentral: Leading UCaaS provider offering voice, video, messaging, and contact center on a cloud platform. Directly competes with Snapcom's hosted VoIP and unified communications suite for SMB and mid-market business customers, with similar subscription-based delivery and channel partner programs.
• Zoom: Zoom Phone and Zoom One bundle voice, video, chat, and collaboration into a unified cloud platform targeting businesses of all sizes. Overlaps directly with Snapcom's UCaaS feature set, including video conferencing and voice, though Zoom's brand is more recognized.
• 8x8: 8x8 provides cloud voice, video, chat, and contact center as a unified platform with strong international presence. Competes with Snapcom on subscription UCaaS for SMB and mid-market, with comparable compliance posture for regulated industries.
• Dialpad: Dialpad offers AI-powered cloud communications including voice, video, messaging, and contact center. Closely comparable to Snapcom's UCaaS platform with emphasis on AI-driven call features like transcription and sentiment analysis, targeting SMB and mid-market segments.
• Vonage: Vonage Communications Platform provides cloud voice, messaging, video, and APIs. Direct competitor to Snapcom, particularly in SIP trunking, APIs, and unified communications for SMB and mid-market customers.
• Ooma: Ooma provides cloud-based VoIP and unified communications for businesses and consumers, with comparable hosted PBX offerings. Similar SMB target market and recurring subscription revenue model, though Ooma also has a strong residential customer base.
• GoTo (GoToConnect): GoToConnect offers cloud phone system, video meetings, and messaging targeted at SMBs and mid-market. Direct competitor to Snapcom with overlapping UCaaS features including voice, video, and contact center capabilities.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone is part of the broader Microsoft 365 ecosystem offering enterprise voice and collaboration. While Snapcom integrates with Teams via Direct Routing, Microsoft represents both a partner and a broad incumbent competitor with deeper enterprise reach and bundling power.
• Cisco (Webex): Cisco Webex Calling and Webex Suite provide cloud voice, video, and collaboration targeting enterprise and mid-market. Broad incumbent with much larger scale and broader portfolio than Snapcom, but overlapping UCaaS capabilities in voice and meetings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance16 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Snapcom