What Ontrex AG does

Ontrex AG is a privately held Swiss IT services company headquartered in Brüttisellen (Canton Zurich), with a branch office in Munich (Ontrex GmbH) serving the broader DACH region. Founded in 2004 and operating with approximately 50 employees and 400+ customers, the company specializes in the selection, implementation, integration, training and managed operation of third-party enterprise platforms across four service pillars: Cyber- and Information Security (including IT and OT security plus NIS2/ISMS advisory), Service Management and Automation (notably the Serviceware Platform), DEX and Client Management (notably Nexthink Infinity), and Software Packaging. The company does not develop proprietary software; instead it generates revenue through time-based consulting at hourly or daily rates, annual managed-service contracts with minimum one-year terms and auto-renewal, software/license resale and subscription pass-through, and instructor-led training. Customers are primarily Swiss and German enterprises that buy through a sales-led, account-manager-driven GTM motion; Ontrex holds exclusive Master Reseller rights for Serviceware across Switzerland, Liechtenstein and Italy and Platinum partner status with Nexthink.

The company is ISO 27001 certified by TÜV Rheinland across all departments and branches, and it positions itself as a multi-vendor integration specialist with direct escalation access to vendor development teams. Adjacent AI capability is delivered entirely through partner products it resells — Serviceware AI (generative ticket classification, summarization and knowledge retrieval), Nexthink Spark (AI assistant for IT support) and CrowdStrike Falcon (cloud-native endpoint detection at scale) — rather than through proprietary models.

The management team is led by founder-CEO Graziano Gaggioli and includes a CTO, CFO, CISO and four department heads; the company appears to be founder-owned with no parent, private equity or venture capital involvement disclosed.

Name

Ontrex AG

Legal name

Ontrex AG

Website

https://ontrex.ch

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Ontrex AG is a Swiss IT services firm (~50 employees, 400+ customers) that resells, implements and manages enterprise platforms across IT/OT security, ITSM/ESM (Serviceware), DEX (Nexthink) and software packaging for Swiss and German enterprise customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Winterthur

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Consulting Services: Time-based consulting for software selection, implementation, installation, training, operation, and customization of third-party software solutions. Charged at hourly or daily rates.
2. Managed Services: Ongoing managed services contracts with minimum one-year terms. Annual billing with automatic renewal. Covers monitoring, administration, and support services.
3. Software Resale and Licensing: Resale of third-party software products with associated maintenance and subscription services. Customer pays licenses, maintenance, and subscriptions before first use.
4. Training Services: Public and customized training courses delivered at Ontrex premises or third-party locations. Pricing per participant including training materials.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Ontrex AG is a Swiss IT services company that consults, implements, and manages third-party enterprise software platforms across four core service areas: Cyber- & Information Security (IT and OT security, ISMS), Service Management & Automation (ITSM/ESM via Serviceware), DEX & Client Management (via Nexthink), and Software Packaging. It acts as a Master Reseller for Serviceware in Switzerland, Liechtenstein, and Italy, and as a Platinum Partner for Nexthink, while also reselling and implementing CrowdStrike Falcon, TXOne Networks, Kiteworks, and other vendor solutions alongside its consulting, managed services, and training offerings.

Product overview

Ontrex AG is an IT services and solutions company headquartered in Brüttisellen, Switzerland (~50 employees, 400+ customers) offering a portfolio organized around four core service areas: Cyber- & Information Security, Service Management & Automation, DEX & Client Management, and Software Packaging. Ontrex does not develop its own software product; instead it resells, implements, and manages third-party enterprise platforms on behalf of customers. Key platforms include the Serviceware Platform (Processes, Financial, Resources, Knowledge, Performance — with AI capabilities via Serviceware AI) for ITSM/ESM; Nexthink Infinity for Digital Experience Management; CrowdStrike Falcon for endpoint/workload security; TXOne Networks for OT security; and Kiteworks for secure content exchange. Ontrex serves as Master Reseller for Serviceware across Switzerland, Liechtenstein, and Italy, and Platinum partner for Nexthink. Services are delivered through consulting, managed services, training, and software packaging.

Differentiator

Problem solved

Functional benefit

Products and services

• Cyber- & Information Security A service area covering IT Security, OT Security, and Information Security consulting, including threat detection and response, security strategy, gap assessments, NIS2 compliance, and ISMS implementation. Targeted at enterprises needing to secure IT and OT environments.
• Service Management & Automation A service area encompassing AI Service Management, Enterprise Service Management (ITSM/ESM), Service Integration Hub, Knowledge Management, and Managed Services. Ontrex implements the Serviceware Platform as Master Reseller for Switzerland, Liechtenstein, and Italy.
• DEX & Client Management A service area covering Digital Experience Management (DEX) and Endpoint Management, helping IT teams improve visibility, automate support, and achieve a 'zero-ticket' digital workplace through the Nexthink platform.
• Software Packaging Software packaging services for Windows environments, including creation of installation routines and packages, delivered as part of unified endpoint management implementations.
• Trainings and Workshops Instructor-led and customized training services delivered at Ontrex premises or on customer sites, including Nexthink Infinity training courses and general IT/security workshops.
• Managed Services Ongoing operation and support of deployed platforms (Serviceware, Nexthink, etc.) under annual contracts with defined SLAs, delivered remotely with monthly and annual billing options.
• Serviceware Platform Implementation Implementation and resale of the Serviceware Platform (Processes, Financial, Resources, Knowledge, Performance) for ITSM/ESM, including the AI-enhanced Processes 7.4 release. Ontrex serves as Master Reseller for Switzerland, Liechtenstein, and Italy.
• Nexthink Infinity Implementation Implementation and resale of the Nexthink Infinity digital experience management and IT analytics platform, including the new Spark AI module, delivered as a Platinum Partner.
• CrowdStrike Falcon Implementation Implementation of the CrowdStrike Falcon cloud-native endpoint and workload protection platform, including Falcon Identity Protection, Falcon Shield, and Falcon AIDR AI-driven detection and response.
• TXOne Networks OT Security Implementation Implementation of TXOne Networks OT security solutions for industrial environments and critical infrastructure, including network segmentation, virtual patching, and supply chain security scanning.
• Kiteworks Enterprise Content Platform Implementation Implementation of the Kiteworks secure content exchange platform for legally compliant communication of IP, PII, and sensitive content across email, file sharing, mobile, SFTP, and inter-business workflows.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Partnerships

Nine partnerships are on record, tiered core.

• BaramundicoreTechnology or IntegrationBaramundi is one of the leading providers of unified endpoint management software offering powerful solutions for modern IT environments. Since 2017, baramundi software GmbH has been a subsidiary of the WITTENSTEIN Group.
• Broadcom (Symantec)coreTechnology or IntegrationSymantec (now Broadcom) is one of the world's leading providers of solutions enabling consumers and businesses to ensure the security, availability, and integrity of their data. Ontrex holds Silver Partner status. Acquired by Broadcom in 2019.
• CrowdStrikecoreTechnology or IntegrationCrowdStrike Holdings is a global cybersecurity leader redefining security for the cloud era with an endpoint and workload protection platform. The CrowdStrike Falcon platform leverages cloud-scale AI and captures approximately 1 trillion high-fidelity signals per day.
• KiteworkscoreTechnology or IntegrationKiteworks Enterprise Content Platform guarantees secure, legally compliant, and controlled data exchange with third parties. Kiteworks solutions protect more than 25 million end users at over 3,000 global corporations and government agencies.
• MicrosoftcoreTechnology or IntegrationMicrosoft is the worldwide leading manufacturer of mobile-first and cloud-first standard software, services, and solutions. Ontrex holds Gold Partner status.
• NexthinkcoreTechnology or IntegrationNexthink is a unique and patented digital experience management and IT analytics solution providing real-time, enterprise-wide analysis of all endpoints, users, applications, and network connections. Ontrex holds Platinum Partner status. Over 1,000 companies worldwide use Nexthink.
• ServicewarecoreChannel Partner/ Reseller/ DistributorServiceware is one of the best providers of IT & Enterprise Service Management solutions (ITSM/ESM) in German-speaking regions. Ontrex is the exclusive Master Reseller for Serviceware sales, services, and support in Switzerland, Liechtenstein, and Italy.
• Trend MicrocoreTechnology or IntegrationTrend Micro is one of the world's leading IT security providers offering innovative solutions for consumers, businesses, and government agencies with networked protection through XGen security strategy.
• TXOne NetworkscoreTechnology or IntegrationTXOne Networks provides solutions for tackling security weaknesses prevalent across industrial environments, listening to the needs of both leading manufacturers and critical infrastructure operators.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Bechtle AG: Germany-headquartered IT systems integrator and managed services provider with a strong DACH footprint. Directly comparable to Ontrex as an enterprise IT services and software reseller in the same geography, but operates at vastly larger scale across hardware, software, and services.
• CANCOM SE: Leading DACH hybrid IT and managed services provider offering cloud, cybersecurity, and workplace management. Comparable to Ontrex in DACH enterprise IT services delivery and vendor partnerships, but with public-company scale and a broader portfolio.
• adesso SE: German-headquartered IT consulting and services firm with a strong DACH enterprise customer base across service management, custom software, and security. Comparable to Ontrex's enterprise IT services model but operating at significantly larger scale with proprietary software products.
• Allgeier SE: DACH-headquartered IT services and software group with operations across Germany, Switzerland, and Austria. Comparable to Ontrex as a regional enterprise IT services consolidator with software resale and managed services capabilities.
• Devoteam SA: European IT consulting firm with deep partnerships with ServiceNow, Google Cloud, and Microsoft across enterprise service management and cloud transformation. Comparable to Ontrex in vendor-led ITSM/ESM consulting, but with much broader European scale.
• Axians (Vinci Energies): European ICT brand of Vinci Energies delivering enterprise networks, cybersecurity, and managed services across DACH and beyond. Comparable to Ontrex in DACH enterprise IT services and vendor-led solution delivery, particularly in OT/industrial security adjacent to Ontrex's TXOne practice.
• q.beyond AG: German managed IT services and cloud provider serving mid-market and enterprise customers. Comparable to Ontrex in DACH enterprise managed services delivery and vendor partnerships, but with public-company scale and broader cloud practice.

Direct peers

• SVA System Vertrieb Alexander GmbH: German IT solutions provider focused on enterprise infrastructure, data center, and managed services. Directly comparable to Ontrex in vendor-led IT services delivery across the German market, with similar reliance on partnerships with OEMs and software vendors.
• glueckkanja GmbH: German IT consultancy and ServiceNow Elite partner specializing in ITSM and enterprise service management. Highly comparable to Ontrex's Serviceware-focused ITSM/ESM practice and Platinum-style partner positioning, targeting similar DACH enterprise customers.

Regional players

• Noventum AG: German IT management and enterprise service management consultancy focused on ITSM tools and transformations. Comparable to Ontrex in the ITSM/ESM and Serviceware-adjacent service space, though primarily active in the German market rather than Switzerland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInch.linkedin.com/company/ontrex-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ontrex AG