What TLC Plumbing, Heating, Cooling, Electrical does

TLC Plumbing, Heating, Cooling & Electrical (legal entity TLC Company, Inc.) is a privately held, founder-owned home services company headquartered in Albuquerque, New Mexico, founded in 1987 by Dale and Gail Armstrong as a one-man, one-truck operation. The company operates four branch offices (Albuquerque, Santa Fe, Rio Rancho, and Los Lunas) serving more than 20 communities across northern and central New Mexico, including recent expansions into Pojoaque, Tesuque, Eldorado, La Cienega, Los Alamos, Española, Las Vegas, Corrales, Los Lunas, and the East Mountains announced in late 2025. Its 600+ employees deliver integrated plumbing, heating, cooling, electrical, water treatment, and indoor air quality services to residential and commercial customers on a 24/7/365 basis with live phone answering, same-day emergency dispatch, and individually licensed field technicians rather than a master-license operating model. In 2024, TLC spun off its civil construction division as Spear D Construction, removing roughly 200 employees and sharpening strategic focus on recurring home services revenue.

Name

TLC Plumbing, Heating, Cooling, Electrical

Legal name

TLC COMPANY, INC

Website

https://tlcplumbing.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

501–1,000 employees

Short description

TLC Plumbing, Heating, Cooling & Electrical is a privately held, founder-owned New Mexico home services company founded in 1987, providing 24/7 plumbing, HVAC, and electrical services across Albuquerque, Santa Fe, Rio Rancho, and surrounding northern New Mexico communities.

Ownership category

akta.pro rank

Product category

Residential Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Electrical Contractors and Other Wiring Installation Contractors (23821)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Boiler & Hydronic Heating Repair & Service (HSAOAHAG), Heat Pump Repair & Maintenance (HSAOAHAD), Gas Appliance Hookup & Disconnect (Stoves, Dryers, Fireplaces, Grills) (HSAOAKAF)

Keywords

• Residential plumbing services
• HVAC repair installation
• Electrical contracting services
• Home heating cooling
• Water treatment services

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Service and Repair: Revenue generated from on-demand plumbing, heating, cooling, and electrical repair and service calls for residential and commercial customers. Services include drain cleaning, water heater repair, AC repair, furnace service, electrical repairs, and emergency services billed at hourly or job rates.
2. Equipment Sales and Installation: Sales and installation of HVAC equipment including air conditioners, furnaces, swamp coolers, water heaters, tankless water heaters, and water softeners. The company offers their own brand of air conditioners with warranties.
3. Preventive Maintenance Program: Annual subscription-based home maintenance plan offering priority scheduling, seasonal inspections, and discounts. Includes AC tune-ups, furnace inspections, swamp cooler services, plumbing inspections, electrical inspections, and 10% off repairs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

TLC Plumbing, Heating, Cooling & Electrical is a regional home services company providing residential and commercial plumbing, heating, cooling, and electrical repair, installation, and maintenance services across central and northern New Mexico. Services are delivered 24/7 by licensed field technicians dispatched from branch offices in Albuquerque, Santa Fe, Rio Rancho, and Los Lunas. The company also sells installed equipment (HVAC systems, water heaters, water softeners) and operates an annual Preventive Maintenance Plan subscription program.

Product overview

TLC Plumbing, Heating, Cooling & Electrical is a service company offering an integrated portfolio of home and business maintenance services organized around four core service lines: Plumbing, Heating, Air Conditioning/Cooling, and Electrical. The company operates as a single unified service provider with specialized sub-services and add-on programs. Core plumbing services include water heaters, drains, sewers, and gas lines. Heating services cover furnaces, boilers, and radiant heat. Cooling services encompass traditional AC, swamp coolers (evaporative cooling), refrigerated air conversion, and ductless mini-split systems. Electrical services include panel upgrades, lighting, and generator installation. The Preventive Maintenance Plan (PMP) serves as a recurring revenue add-on offering bundled inspections and discounts. Water treatment services, featuring Kinetico products, represent an authorized dealer relationship. Commercial divisions extend these capabilities to business properties. The company maintains branch offices in Albuquerque, Santa Fe, Rio Rancho, and Los Lunas serving communities throughout central and northern New Mexico.

Differentiator

Problem solved

Functional benefit

Brands

• TLC Plumbing: Primary service brand for plumbing, heating, cooling, and electrical services in New Mexico

Products and services

• Plumbing Services Comprehensive plumbing services for residential and commercial properties including water heater repair and installation, drain cleaning, sewer line repair and replacement, faucet repair, toilet services, septic pumping, pipe bursting, pipe lining, hydro jetting, and gas leak detection and repair.
• Heating Services Heating system services including furnace repair, installation, and maintenance; boiler services; radiant heat systems; and carbon monoxide testing for residential and commercial customers across New Mexico.
• Air Conditioning Services Air conditioning and cooling services including AC repair, installation, and maintenance; swamp cooler repair, installation, and maintenance; refrigerated air conversion; ductless mini-split systems; attic fans; and indoor air quality solutions.
• Electrical Services Electrical services including lighting fixture repair and installation, electrical panel upgrades and replacement, rewiring and circuits, surge protector assistance, smoke and CO detector installation, and whole home natural gas generator installation.
• Preventive Maintenance Plan (PMP) Annual subscription-based home maintenance package including AC and swamp cooler startup/shutdown, seasonal HVAC inspection, furnace inspection, boiler and radiant heat inspection, electrical inspection, plumbing inspection, sewer inspection, priority scheduling, and 10% discount on other services.
• Water Treatment Services Water treatment solutions including water softeners, water softener repair, and PFAS home water treatment. TLC is the only authorized Kinetico Water System Dealer in Northern New Mexico.
• Commercial Plumbing Services Commercial plumbing services for businesses requiring specialized training, certification, and experience beyond standard residential systems.
• Commercial HVAC Services Commercial heating, ventilation, and air conditioning services for business properties throughout New Mexico.
• Commercial Electrical Services Commercial electrical services for business properties requiring qualified and experienced electrical contractors.
• Air Filter Products Replacement air filters available for purchase through the online shop for HVAC system maintenance.

Quantifiable outcome

• Emergency service available 24/7 with live person answering
• +3 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core, supporting and minor.

• Kinetico Water SystemscoreChannel Partner/ Reseller/ DistributorTLC is the only authorized Kinetico Water System Dealer in Northern New Mexico. Offers water softeners, reverse osmosis systems, and custom water treatment solutions.
• Rio Rancho Chamber of CommercesupportingStrategic or Co-development PartnerTLC is a member of the Rio Rancho Chamber of Commerce, supporting community business development.
• Sandoval Economic AlliancesupportingStrategic or Co-development PartnerRegional economic development organization partnered with TLC to support Rio Rancho business community growth.
• City of Rio RanchosupportingStrategic or Co-development PartnerTLC works with the City of Rio Rancho utilities department, public works, and residential inspection to ensure compliance and proper service delivery.
• PayzersupportingTechnology or IntegrationPayment processing partner for online bill payments. Handles credit card transactions for service payments with no fees.
• Spear D ConstructionminorStrategic or Co-development PartnerFormer civil construction division of TLC that spun off in 2024 to become its own company, creating career opportunities for nearly 200 individuals. Represents operational transition rather than ongoing partnership.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Roto-Rooter: Roto-Rooter is a national plumbing and drain services company operating through company-owned branches and franchisees, directly competing with TLC's plumbing, sewer, and drain service lines across residential customers.
• Mr. Rooter Plumbing: Mr. Rooter is a Neighborly franchise brand providing residential and commercial plumbing services with a similar multi-trade/regional service contractor model directly comparable to TLC's core plumbing offering.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a Neighborly franchise brand that operates on-time, flat-rate plumbing services; it competes head-to-head with TLC in the residential plumbing services category with a similar emphasis on punctuality and customer guarantees.
• One Hour Heating & Air Conditioning: One Hour Heating & Air is a Neighborly franchise brand specializing in residential HVAC repair, installation, and maintenance, directly comparable to TLC's heating and cooling service line and overlapping with TLC's PMP-style offering.
• ARS / Rescue Rooter: ARS operates a multi-trade residential services network covering plumbing, HVAC, and electrical under the Rescue Rooter brand; it is one of the largest scaled direct peers to TLC's integrated multi-trade home services model.

Broad incumbents

• HomeServe USA: HomeServe is a large membership-based home services platform offering plumbing, HVAC, and electrical coverage via partner contractors; it operates at a national scale but interacts with the same residential customer base and competes indirectly for service revenue and warranty relationships.
• Neighborly (Dwyer Group): Neighborly is the franchisor of multiple home services brands including Mr. Rooter, Benjamin Franklin Plumbing, and One Hour Heating & Air; it is comparable as a multi-trade home services platform at far greater scale than TLC and is a key benchmark for its franchise competitors.

Regional players

• Goettl Air Conditioning & Plumbing: Goettl is a residential HVAC and plumbing services operator in the Southwestern U.S. with a similar multi-trade, multi-branch model; comparable to TLC given overlapping geography in the Southwest and similar residential customer focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/TLCPlumbing
• Facebookfacebook.com/TLCPlumbingNM
• LinkedInlinkedin.com/company/tlc-plumbing
• Instagraminstagram.com/tlcplumbingnm

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TLC Plumbing, Heating, Cooling, Electrical