Matrix do Brasil
Matrix do Brasil (dba Matrix Go) is a Brazilian conversational AI vendor providing omnichannel customer communication, WhatsApp Business API integration, voice bots, and agentic AI agents to enterprise customers across verticals led by ISPs, telecom, insurance, and financial services.
- Company typePrivate
- Founded2023
- HeadquartersBelo Horizonte, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Matrix do Brasil does
Matrix do Brasil, operating commercially as Matrix Go under the legal entity Matrix S/A, is a Brazilian conversational AI and omnichannel communication platform vendor serving enterprise customers across approximately ten verticals, with the heaviest concentration in ISPs and telecom operators. The platform unifies voice telephony, WhatsApp Business API, chatbots, and AI agents into a single routing and orchestration layer branded as Matrix ONE, supported by an A.I. Agent module for autonomous agentic workflows, an A.I. Engine that abstracts multiple generative AI models, a Voice & Bots intelligent telephony component, and a separate Morpheus deployment platform. Text and audio are the two supported AI modalities, with a developer portal at developers.matrixgo.ai providing API access; specific protocols, authentication, and rate limits are not publicly documented.
The company operates a subscription-based SaaS revenue model with an enterprise field sales motion — a multi-step qualification form on the website captures company size (Micro to Enterprise tiers), segment, CNPJ, and contact details, supported by a dedicated WhatsApp sales channel. Pricing tiers are not publicly disclosed, indicating quote-based enterprise contracts. Distribution extends beyond direct sales through an Expert Partners reseller program and self-serve access to Morpheus, with an Academy training platform providing complementary customer enablement. Select named enterprise customers include Itaú, O Boticário, Unimed, Brisanet, and eight additional ISPs/telecom providers, demonstrating penetration in Brazilian enterprise segments though with no disclosed revenue, customer count, or contract-value breakdown.
Matrix do Brasil firmographics
Firmographics- Name
- Matrix do Brasil
- Legal name
- Matrix S/A
- Website
- https://matrixdobrasil.com.br
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Matrix do Brasil (dba Matrix Go) is a Brazilian conversational AI vendor providing omnichannel customer communication, WhatsApp Business API integration, voice bots, and agentic AI agents to enterprise customers across verticals led by ISPs, telecom, insurance, and financial services.
- Ownership category
- akta.pro rank
Matrix do Brasil industry classification
Industry- Product category
- Conversational AI / Customer Communication Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)
Keywords
Where Matrix do Brasil is headquartered
LocationHeadquarters
- HQ city
- Belo Horizonte
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Matrix do Brasil business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Conversational AI Platform Subscriptions: SaaS-based platform subscriptions for chatbots, AI agents, and omnichannel communication solutions. Likely tiered by company size and feature access with recurring subscription revenue model.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Matrix do Brasil product offering
Product offeringCore offering
Matrix do Brasil builds and licenses a conversational AI software platform (Matrix Go / Matrix ONE) that enables enterprises to deploy omnichannel chatbots, AI agents, voice bots, and WhatsApp Business API workflows for customer service, sales, and retention. The platform combines a multi-LLM AI engine (A.I. Engine), an autonomous agent framework (Morpheus), and telephony/voice capabilities (Voice & Bots), targeting ISPs, telecom operators, insurers, financial institutions, retail, healthcare, and government clients primarily in Brazil.
Product overview
Matrix do Brasil operates under the Matrix Go brand as a Brazilian intelligent conversational AI platform provider offering a unified platform-plus-modules architecture. The core portfolio centers on Chatbots & IA (automated conversational AI), A.I. Agent (autonomous virtual employee agents), and A.I. Engine (multi-model AI access), which are unified through the Matrix ONE platform providing omnichannel communication and intelligent telephony. The suite is extended by Voice & Bots for telephone automation, Morpheus as an additional specialized module, and WhatsApp Business API as a native messaging channel. Industry-specific solution bundles cover customer service, sales, scheduling, financial services, and relationship management. The Academy provides complementary training services. All products collectively deliver agentic, generative, and process-automation AI across text and voice modalities for enterprise clients in sectors including telecom, insurance, construction, industry, and ISPs.
Differentiator
Problem solved
Functional benefit
Brands
- Matrix ONE: Omnichannel communication platform combining digital communication and intelligent telephony.
- A.I. Agent
- A.I. Engine
- Morpheus
- Voice & Bots
- Academy
Products and services
- Matrix ONE Omnichannel conversational AI platform that unifies chatbots, AI agents, voice, and WhatsApp Business API into a single suite for enterprise customer service, sales, and retention workflows in Brazil.
- Chatbots & IA Conversational chatbot and AI offering for automating customer service and sales conversations across digital channels, primarily targeted at Brazilian enterprises.
- A.I. Agent Autonomous virtual agent (virtual employee) product that executes end-to-end customer service, sales, and operational tasks on behalf of enterprises using conversational AI.
- A.I. Engine Multi-model AI orchestration engine that routes conversations across multiple large language models, enabling enterprises to access and switch between LLMs through a single integration layer.
- Voice & Bots Telephony and voice bot offering that automates inbound and outbound voice customer service interactions through AI-driven speech and conversation flows.
- Morpheus AI agent platform that provides a framework for building, deploying, and orchestrating autonomous conversational agents for enterprise customer engagement workflows.
- WhatsApp Business API WhatsApp Business API integration offering that enables enterprises to operate WhatsApp-based customer service, sales, and retention conversations at scale through the Matrix Go platform.
- Academy Training and enablement program offered by Matrix do Brasil to educate customers and partners on deploying and operating the Matrix Go conversational AI platform.
Companies that use Matrix do Brasil
Customer profileNamed customers12 records
Segments10 records
Ideal customer profiles4 records
Matrix do Brasil technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature6 records
Matrix do Brasil partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights6 records
Matrix do Brasil competitors and assessment
Company assessmentDirect peers
- Take Blip: Brazilian conversational AI and intelligent automation platform offering chatbot, voice, and AI agent solutions for enterprise CX — directly comparable product set and Brazilian enterprise customer focus.
- Zenvia: Brazilian omnichannel customer experience platform combining messaging (WhatsApp/SMS), voice bots, and conversational AI — strongest direct competitor to Matrix One, Voice & Bots, and WhatsApp Business API offerings.
- Movile: Brazilian mobile commerce and messaging ecosystem (iFood, Zoop, ChatPay) operating messaging and AI-driven conversational commerce — comparable in WhatsApp-led conversational AI for Brazilian enterprise customers.
Emerging players
- Aisera: Enterprise AI agent platform delivering autonomous conversational and task-completion agents — emerging player whose agentic AI offering overlaps directly with Matrix Go's A.I. Agent product.
- Cresta: AI agent platform purpose-built for contact center and customer service automation — emerging player comparable to Matrix Go's A.I. Agent and Voice & Bots capabilities in agentic and conversational AI.
Regional players
- Sinch: Global CPaaS provider (headquartered in Sweden) offering messaging APIs, WhatsApp Business API, and conversational AI — regional/adjacent player competing for WhatsApp-led conversational AI integrations outside Brazil.
Broad incumbents
- Genesys: Global cloud customer experience and contact center platform with conversational AI and agentic capabilities — broad incumbent competing for the same omnichannel CX budgets Matrix Go targets in Brazil.
- Zendesk: Global customer service and CX platform with bots, AI agents, and omnichannel messaging — broad incumbent overlapping with Matrix Go across helpdesk, sales, and AI-driven support workflows.
- Talkdesk: Cloud contact center provider with AI-powered voice and digital engagement — broad incumbent competing directly with Voice & Bots and Matrix One for mid-market and enterprise CX.
- Microsoft Dynamics 365 Customer Service / Power Virtual Agents: Enterprise CRM and conversational AI suite from Microsoft with Copilot Studio agents and omnichannel — broad incumbent overlapping with Matrix Go's A.I. Engine multi-model orchestration and agent offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Matrix do Brasil social profiles
Digital presenceMatrix do Brasil financial estimates
Financial estimateRevenue estimate
Valuation estimate
Matrix do Brasil leadership team
Management profileNumber of profiles
Matrix do Brasil funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Matrix do Brasil M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Matrix do Brasil
What does Matrix do Brasil do?
Matrix do Brasil builds and licenses a conversational AI software platform (Matrix Go / Matrix ONE) that enables enterprises to deploy omnichannel chatbots, AI agents, voice bots, and WhatsApp Business API workflows for customer service, sales, and retention. The platform combines a multi-LLM AI engine (A.I. Engine), an autonomous agent framework (Morpheus), and telephony/voice capabilities (Voice & Bots), targeting ISPs, telecom operators, insurers, financial institutions, retail, healthcare, and government clients primarily in Brazil.
Is Matrix do Brasil a public or private company?
Matrix do Brasil is a private company. It is classified as unknown and is currently operating.
When was Matrix do Brasil founded?
Matrix do Brasil was founded in 2023. It employs 51 to 100 people.
Where is Matrix do Brasil based?
Matrix do Brasil is headquartered in Belo Horizonte, Brazil, in the Latin America region.
How does Matrix do Brasil make money?
One revenue line is on record: conversational AI Platform Subscriptions.
Who are Matrix do Brasil's main competitors?
Direct peers on record are Take Blip, Zenvia and Movile. Emerging players are Aisera and Cresta. Sinch is listed as a regional player. Broad incumbents are Genesys, Zendesk, Talkdesk and Microsoft Dynamics 365 Customer Service / Power Virtual Agents.
Does Matrix do Brasil have an API?
Yes. Matrix do Brasil offers a developer portal and API documentation at developers.matrixgo.ai. Specific protocol (REST, GraphQL, webhooks), authentication method, rate limits, versioning, and sandbox availability are not detailed in the available source content. Developer documentation is at developers.matrixgo.ai.
What industry is Matrix do Brasil in?
Matrix do Brasil's product category is Conversational AI / Customer Communication Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 5132 and its SIC code is 7372.