MercyCare

What MercyCare does

MercyCare is a Western Australian not-for-profit Catholic community services organisation providing aged care, child care, disability services, and community programs. The organisation traces its roots to the Sisters of Mercy, who arrived in Fremantle in 1846, and was reincorporated in 2002 as a public company limited by guarantee when it was transferred to lay ownership. MercyCare operates across four main service divisions: Early Learning (12 child care centres across Perth), Aged Care (Home Care Packages, five Residential Aged Care Homes in Wembley, Maddington, Kelmscott, Joondalup and Rockingham, and the Mercy Retirement Village in Wembley), Disability Services (NDIS-approved since 2017), and Community Services (youth, multicultural, family support, and Aboriginal short-stay accommodation in Broome, Derby and Kalgoorlie). The organisation employs 1,656 staff and 168 volunteers and operates 33 services in 34 locations across Western Australia.

MercyCare's primary revenue streams are Australian Government-funded programs - NDIS, Home Care Packages, the Commonwealth Home Support Program, and Child Care Subsidy - supplemented by fee-for-service payments (e.g., optional Home Care Basic Daily Fee, Residential Aged Care accommodation and care fees, a $25 Early Learning enrolment fee), and philanthropic and corporate funding (Department of Home Affairs, LotteryWest, corporate partners). Customer acquisition is sales-led and community-led, relying on direct enquiries, referrals (self, family and agency), government pathways (My Aged Care, NDIS), community events (e.g., the annual MercyCare Oration), and digital channels (website, Facebook, Instagram, LinkedIn). Customer testimonials reflect individual SMB/consumer end users across early learning and aged care, with no enterprise or large-account customers named.

The technology stack is intentionally lean. The principal technology dependency is Xplor, a third-party mobile and web application used by Early Learning centres to provide real-time updates, digital sign-in, and mobile bookings to parents. Beyond Xplor, the organisation runs on standard care-management, rostering, and enquiry workflows. In 2014 MercyCare divested its hospital operations (Mercy Hospital Mount Lawley) to St John of God Health Care, sharpening its focus on community services. Recent strategic actions include the 2016 acquisition of four residential aged care homes, the 2019 doubling of the Early Learning footprint, ongoing Aboriginal accommodation expansion into regional WA, the Future Wembley precinct initiative, and a June 2026 partnership with Therapy for Kids to integrate allied health into early learning.

Name

MercyCare

Legal name

MercyCare

Website

https://mercycare.com.au

Company type

Private

Founded year

1846

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

MercyCare is a Western Australian not-for-profit Catholic provider of aged care, early learning, NDIS disability services, and community programs, operating 33 services across 34 locations with 1,656 staff. It serves children, seniors, people with disability, youth, multicultural communities, and Aboriginal clients primarily through Australian Government-funded programs.

Ownership category

akta.pro rank

Product category

Community Health and Social Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Child and Youth Services (62411), Individual and Family Services (6241)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Child Day Care Services (8351), Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Short-Term & Temporary 24/7 In-Home Care (Bridge Coverage) (HSABAHAI), Overnight Respite Care (HSABAGAB), Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Aged care services
• Early childhood education
• Disability support services
• Community care services
• Youth and family support

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Services: Majority of services funded through Australian Government programs including NDIS (National Disability Insurance Scheme), Home Care Packages, Commonwealth Home Support Program (CHSP), and Child Care Subsidy. Government subsidies for aged care, disability, and early learning services.
2. Fee-for-Service: Services can be accessed privately with direct payment. Home Care has optional Basic Daily Fee. Residential Aged Care has accommodation and care fees. Some community services offer interest-free loans (No Interest Loans Scheme).
3. Donations and Philanthropy: Support from donors, funding partners including Department of Home Affairs, LotteryWest, and corporate partnerships to supplement government funding for community programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

MercyCare is a Western Australian not-for-profit Catholic organisation that delivers aged care, early childhood education, disability, youth, multicultural and family/community services through a network of 12 early learning centres, 5 residential aged care homes, a retirement village, home care outreach and regional Aboriginal short-stay accommodation. Services are delivered directly by 1,656 staff and 168 volunteers across 34 locations, primarily funded through Australian Government programs (NDIS, Home Care Packages, Commonwealth Home Support Program, Child Care Subsidy) supplemented by fee-for-service and donations.

Product overview

MercyCare is a Western Australian not-for-profit organisation providing a comprehensive suite of community services organised into four main divisions: Early Learning (12 child care centres across Perth offering play-based education, early intervention, and specialised programs like Eco Warriors and MiniChef), Aged Care (home care packages, residential aged care at 5 homes, retirement living at Mercy Village), Disability Services (NDIS-approved personalised support and support coordination), and Community Services (youth services, multicultural services, family and children support, and Aboriginal accommodation in the Kimberley). These services operate as interconnected programs enabling MercyCare to support people throughout life's journey from early childhood through to aged care.

Differentiator

Problem solved

Functional benefit

Brands

• Mercy Village: Mercy Retirement Village located in Wembley, offering retirement living with community-focused independent living options.
• MercyCare Early Learning

Products and services

• MercyCare Early Learning

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Therapy for KidscoreStrategic or Co-development Partner · 4 June 2026MercyCare announced new partnership with Therapy for Kids, a leading multidisciplinary allied health provider dedicated to supporting children and families across Perth. Partnership enhances early learning services by providing integrated therapy support.
• City RotaryminorStrategic or Co-development PartnerCommunity partner for multicultural services and support programs.
• CARADminorStrategic or Co-development PartnerPartner organization supporting refugees and asylum seekers.
• Red CrossminorStrategic or Co-development PartnerPartner organization in supporting new migrants and refugees.
• City of CanningminorStrategic or Co-development PartnerLocal government partner supporting community services.
• St John of God Health CareminorStrategic or Co-development PartnerIn 2014, MercyCare transferred ownership of Mercy Hospital Mount Lawley to St John of God Health Care to allow MercyCare to focus on community services.
• Australian Childhood FoundationcoreStrategic or Co-development PartnerMercyCare is accredited through Australian Childhood Foundation's Safeguarding Children program, building a culture and system to keep children and young people safe from harm and exploitation.
• Local Aboriginal Support Workers and ServicescoreStrategic or Co-development PartnerPartnership with local Aboriginal Support Workers and services in Broome, Derby, and Kalgoorlie to connect accommodation guests with services including Money Management, Department of Child Protection, Centrelink, Employment Services, Health Services, and schools.

Scale indicators7 records

Recent moves11 records

Expansion highlights4 records

Direct peers

• BaptistCare Australia: Large Australian faith-based not-for-profit delivering aged care, home care, disability, and community services across multiple states. Directly comparable as a multi-service NFP with government-funded recurring revenue across the same service lines as MercyCare.
• Catholic Healthcare: Catholic not-for-profit providing residential aged care, home care, retirement living, and healthcare services across Australia. Closely comparable given shared Catholic heritage and similar service mix to MercyCare.
• Amana Living: Western Australia-based not-for-profit offering residential aged care, home care, retirement living, and dementia services. Direct local competitor in MercyCare's Perth/WA catchment with similar service portfolio.
• Juniper: Western Australia-focused aged care and community services not-for-profit. Operates residential aged care homes, home care and retirement living in the same Perth/WA market as MercyCare.
• Uniting: Large multi-service NFP (Uniting NSW.ACT and Uniting Vic.Tas) providing aged care, disability, child and family, and community services. Directly comparable in mission and multi-vertical structure.
• Wesley Mission: Faith-based NFP operating aged care, disability, mental health, family and community services. Comparable values-driven, multi-service NFP model with similar funding mix to MercyCare.
• Anglicare Australia: Federation of state-based Anglican community service agencies providing aged care, disability, family and community services. Comparable as a multi-state, multi-service NFP.
• Bethanie: Western Australia-based not-for-profit providing residential aged care, home care and retirement living. Directly comparable as a Perth/WA-focused aged care NFP.
• Mission Australia: Large national NFP providing community housing, homelessness, family, youth, and employment services. Comparable as a multi-service NFP delivering government-funded community services.

Broad incumbents

• Goodstart Early Learning: Australia's largest not-for-profit early learning operator with ~660 centres nationally. Overlaps with MercyCare's 12-centre Early Learning business as a much larger scaled incumbent in the same child care segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MercyCareWA
• LinkedInlinkedin.com/company/mercycare
• Instagraminstagram.com/mercycare_wa
• Xx.com/MercyCareWA

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MercyCare